Pulsedesk Review
What is Pulsedesk?
Pulsedesk is a versatile platform for processing customer support requests. It is designed to help companies of all sizes become more productive and offer higher-quality service. With the help of this solution’s tools and features, support teams can promptly respond to customer questions in their preferred channels, and managers can keep track of the quality of employees’ work.
In essence, Pulsedesk offers a centralized hub for processing customer requests, making it simple for operators to solve emerging problems. Regardless of where operators are located physically, they can perform their work effectively thanks to the user-friendly interface and extensive functionality of the platform.
Pulsedesk’s dynamic dashboard, which provides a visual overview of main indicators concerning ticket processing, is one of the software’s standout features. This results in better resource allocation and decision-making. Additionally, Pulsedesk seamlessly integrates with other widely used apps, enhancing its adaptability to various business needs. Pulsedesk provides a unified platform to automate customer service, eliminate routine actions, increase team efficiency, and, of course, boost business development.
Show MoreOverview of Pulsedesk Benefits
Automated AI Request Categorization
This feature will help automate first-line support and responses to FAQs. Businesses can streamline their customer support processes and efficiently handle many inquiries by implementing automated AI request categorization. This technology accurately categorizes and prioritizes incoming requests, resulting in faster response times and higher customer satisfaction.
ChatGPT Assistance
With the help of Pulsedesk’s artificial intelligence-based automation tools, response time and customer satisfaction can be improved. ChatGPT enables companies to instantly adapt their responses to the situation while maintaining their distinct tone of voice.
ChatBot with ChatGPT
Customers can submit a chatbot using the chatGPT by uploading a company description or frequently asked questions. The chatbot will be able to respond using this data in natural language. This enables a more customized and compelling customer experience because the chatbot can deliver accurate and relevant data without human assistance.
Help Desk’s Delegation Features
Assign customer queries to support agents with a few clicks, ensuring clear accountability and ownership for each ticket. With Pulsedesk’s 360-degree view, you can monitor who is working on what and the status of each query in real time, enabling you to make decisions and prioritize tasks.
Platform for Customer Support Requests
Pulsedesk supports Gmail, client portals, and WhatsApp, which can streamline the support process and lower operational costs. The software’s functionality ensures businesses do not have to pay for unnecessary features. Using the help desk feature, they can keep their support costs low while providing excellent customer service.
Online Chat
Two widgets available for the companies can be downloaded from the Pulsedesk site and installed for free: a Live Online Chat and a Pop-Up. With this feature, customers can contact you online, send you messages, or go to the Knowledge Base and find answers to their questions independently.
Show MoreOverview of Pulsedesk Features
- Multichannel System
- Workflow Automation
- Customer Portal
- Live Chat
- Reports and SLA
- Mobile Application
- Ticket System
- Knowledge Base for Clients
- Open API and Integrations
What Problems Will Pulsedesk Solve?
Problem #1: The team misplaces some requests and manually replies to clients, and team members mix up who should respond.
Solution: Automate your support through email. The company receives requests and questions from clients by email. You don’t have any analytics and can’t track the time of replies. You can connect to Pulsedesk and set up automatic replies, assignment rules, time tracking, and internal communication. Pulsedesk helps you automate your support.
Problem #2: Companies may have a lot of support channels on different platforms, which can be confusing.
Solution: Have all channels in one solution through Pulsedesk. You don’t need to manage different support channels. Integrate your email, Telegram, WhatsApp, live chat, client portal, and knowledge base in one solution.
Problem #3: Managing support requests manually can be time-consuming and prone to errors.
Solution: Automate the first-line support of your company. Agents need to reply to typical questions every day. Make their time more effective by using Pulsedesk templates and the ChatGPT feature.
Pulsedesk Position In Our Categories
Knowing that companies have distinctive business-related needs, it is only practical they abstain from settling on a one-size-fits-all, ”best” software product. Having said that, it is almost impossible to try to come across such an app even among popular software systems. The efficient thing to undertake is to list the several major aspects that merit inspection such as major features, packages, skill levels of the users, organizational size, etc. Next, you should do your product research systematically. Read some of these Pulsedesk evaluations and scrutinize the other software systems in your list more closely. Such detailed product research guarantee you weed out ill-fitting apps and select the system that meets all the tools your company requires.
Position of Pulsedesk in our main categories:
TOP
50
Pulsedesk is one of the top 50 Customer Support Software products
If you are interested in Pulsedesk it could also be beneficial to investigate other subcategories of Customer Support Software collected in our base of B2B software reviews.
There are well-liked and widely used systems in each software category. But are they necessarily the best fit for your organization’s unique requirements? A popular software solution may have thousands of subscribers, but does it offer what you need? For this reason, do not blindly spend on popular systems. Read at least a few Pulsedesk Customer Support Software reviews and think about the elements that you wish to have in the software such as the fees, main features, available integrations etc. Then, shortlist a few systems that fit your needs. Try out the free trials of these platforms, read online reviews, get explanations from the vendor, and do your research systematically. This exhaustive groundwork is certain to aid you find the most excellent software solution for your company’s specific requirements.
How Much Does Pulsedesk Cost?
Pulsedesk Pricing Plans:
Free Trial
3 Month Plan
$10 /user/month
6 Month Plan
$9/user/month
12 Month Plan
$8/user/month
What are Pulsedesk pricing details?
Pulsedesk Pricing Plans:
Free Trial
3 Month Plan
$10 /user/month
6 Month Plan
$9/user/month
12 Month Plan
$8/user/month
Pulsedesk offers flexible pricing options for its leading software solutions. It offers the following pricing packages:
- 3 Month Plan – $10/user/month
- 6 Month Plan – $9/user/month
- 12 Month Plan – $8/user/month
All plans include the following features without limitations:
- Unlimited tickets from different channels
- Unlimited automation and workflows
- SLA management and business hours
- Ticket assignment by load balancing
- Reporting and analytics
- Knowledge base and client portal
- Live chat
- Satisfaction survey
- Custom ticket fields and status
- Mobile app and more
User Satisfaction
Positive Social Media Mentions
105
Negative Social Media Mentions
6
We know that when you make a decision to buy a Customer Support Software it’s vital not only to see how experts evaluate it in their reviews, but also to find out if the actual users and businesses that purchased this software are genuinely satisfied with the service. Because of that need we’ve designer our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Pulsedesk reviews across a vast array of social media sites. The information is then presented in a simple to digest format indicating how many customers had positive and negative experience with Pulsedesk. With that information available you should be ready to make an informed business decision that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Android
- iPhone/iPad
- Mac
- Web-based
Deployment
- Cloud Hosted
- Open API
Language Support
- English
- Russian
- Italian
- Dutch
- Portugese
Pricing Model
- Monthly payment
- Annual Subscription
Customer Types
- Small Business
- Large Enterprises
- Medium Business
- Freelancers
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Pulsedesk?
Pulsedesk easily integrates with the following software:
- Jira
- Bitrix24
- Active Directory
- Zapier
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