Qminder Review
What is Qminder?
Qminder is a lightweight, user-friendly, and highly intelligent customer queue management system designed to help your business deliver the best experience to your customers while gathering customer data and other information for your service intelligence. With Qminder, you have a system that facilitates your customers when they visit your business, from collecting vital information to knowing the purpose of their visit and then giving them expert service.
Using iPad self-service hubs, Qminder lets your customers enter their details and purpose of their visit. While they wait in the queue, Qminder delivers all their information to you so you can craft the best personalized customer service that is unique and delightful.
Show MoreOverview of Qminder Benefits
Qminder makes customer queue management simple for your customers and rewarding for your business. Gone are the days where people have to wait in long lines to get served or clients cutting in line so they are catered first. With Qminder, the system gathers each vistors’ name for a more personalized experience and informs them in real-time of their queue status. All your visitors have to do is wait until their name is called, allowing them to perform other tasks or concentrate on other things while waiting.
For your business, Qminder helps you know your visitors better. The iPad Self-Service hubs Qminder provides not only gives your visitors their queue details, it provides you with the information you need so that you can create and deliver them unique and exceptional service. The system captures all the data and feeds them to you, allowing you to create and give personalized customer experience to each of your visitors.
By placing Qminder iPads at strategic locations in your workplace, you know who your customers are and their purpose for coming. This makes Qminder a perfect system for stores, clinics, schools, and more. To further curb your clients’ anxiety about their status, you can have all your clients’ names displayed on a TV. Even if your clients are out of sight, Qminder automatically notifies them of their queue status via SMS to inform them that their turn is coming.
Show MoreOverview of Qminder Features
- Pre-Registration
- Self-Registration
- Service Intelligence
- Visitor Check-in
- Visitor Tracking
- Data Capture
- Wireless Connectivity
- Multiple Language Support
- Visitor SMS Notification
What Problems Will Qminder Solve?
1. Managing visitors and waiting line. As a queue management system, Qminder helps businesses manage the waiting line – no matter how many people are visiting the location. If your business receives a lot of foot traffic, then Qminder is first and foremost, a way for you to change the chaotic waiting line into a pleasant waiting experience for all visitors. If your business receives even a few visitors, Qminder will make every visit a lasting experience.
Feature: Self sign-in iPad, waiting line status on TV, Qminder dashboard, SMS, 2-way SMS client
2. Managing remotely. Some businesses don’t want people waiting in a specific waiting area at all. Sometimes, they want people to walk around the venue. With Qminder, you can have as many TV displays as you want. Or even contact those who are waiting by SMS.
Feature: Waiting line status on TV, 2-way SMS client.
3. Visitor and employee performance. How do you measure these? With Qminder, as soon as the visitor signs-in, the process begins. From waiting time for each visitor to service time, how many visitors you’ve had; all Service Intelligence related matters. Easily understood in human language and can be exported to Excel.
Feature: Qminder dashboard, Service Intelligence
Awards & Quality Certificates
Qminder Position In Our Categories
Bearing in mind companies have special business-related requirements, it is only sensible they steer clear of going for a one-size-fits-all, ideal software product. Needless to say, it is troublesome to stumble on such application even among sought-after software solutions. The rational thing to do would be to make a list of the several major factors that need inspection such as crucial features, price terms, skill ability of the users, company size, etc. Then, you must double down on the product research comprehensively. Browse through some of these Qminder evaluations and explore the other solutions in your list in detail. Such all-encompassing product investigation ensure you avoid poorly fit applications and select the system that delivers all the aspects your business requires.
Position of Qminder in our main categories:
TOP
100
Qminder is one of the top 100 Customer Experience Management Software products
If you are considering Qminder it may also be sensible to check out other subcategories of Customer Experience Management Software collected in our base of B2B software reviews.
It is important to note that almost no app in the Customer Experience Management Software category is going to be a perfect solution that can meet all the needs of various business types, sizes and industries. It may be a good idea to read a few Qminder Customer Experience Management Software reviews first as some solutions might dominate only in a very small set of applications or be created with a really specific industry in mind. Others can operate with an intention of being easy and intuitive and consequently lack complicated functionalities desired by more experienced users. You can also find solutions that cater to a large group of customers and offer a powerful feature base, but this frequently comes at a higher cost of such a service. Ensure you're aware of your needs so that you pick a solution that has exactly the functionalities you look for.
How Much Does Qminder Cost?
Qminder Pricing Plans:
Free Trial
Standard
$249/month
Pro
$499/month
Enterprise
Contact vendor
What are Qminder pricing details?
Qminder Pricing Plans:
Free Trial
Standard
$249/month
Pro
$499/month
Enterprise
Contact vendor
Qminder offers three SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:
Standard – $249/month
- Unlimited usage, users, and devices
- Online human support
Pro – $499/month
- All Standard features
- Pad and TV in your brand’s colors
- API support
- Setup consultation
- SMS notifications
Enterprise – Custom Enterprise Pricing
- All Pro Plan features
- SAML-based Single Sign-On
- Dedicated Account Manager
- SLA & custom Terms of Service
- Priority Support
User Satisfaction
Positive Social Media Mentions
9
Negative Social Media Mentions
0
We are aware that when you choose to get a Customer Experience Management Software it’s important not only to see how experts score it in their reviews, but also to find out whether the real clients and companies that bought it are genuinely satisfied with the product. Because of that need we’ve designer our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Qminder reviews across a wide range of social media sites. The information is then displayed in a simple to understand form revealing how many people had positive and negative experience with Qminder. With that information at your disposal you will be prepared to make an informed purchasing decision that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Android
- iPhone/iPad
- Mac
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Monthly payment
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Qminder?
Qminder offers a public API and web hooks. This means that Qminder can easily be connected to a large variety of other systems and databases.
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