Qminder Review
What is Qminder?
Qminder is a lightweight, user-friendly, and highly intelligent customer queue management system designed to help your business deliver the best experience to your customers while gathering customer data and other information for your service intelligence. With Qminder, you have a system that facilitates your customers when they visit your business, from collecting vital information to knowing the purpose of their visit and then giving them expert service.
Using iPad self-service hubs, Qminder lets your customers enter their details and purpose of their visit. While they wait in the queue, Qminder delivers all their information to you so you can craft the best personalized customer service that is unique and delightful.
Show MoreOverview of Qminder Benefits
Qminder makes customer queue management simple for your customers and rewarding for your business. Gone are the days where people have to wait in long lines to get served or clients cutting in line so they are catered first. With Qminder, the system gathers each vistors’ name for a more personalized experience and informs them in real-time of their queue status. All your visitors have to do is wait until their name is called, allowing them to perform other tasks or concentrate on other things while waiting.
For your business, Qminder helps you know your visitors better. The iPad Self-Service hubs Qminder provides not only gives your visitors their queue details, it provides you with the information you need so that you can create and deliver them unique and exceptional service. The system captures all the data and feeds them to you, allowing you to create and give personalized customer experience to each of your visitors.
By placing Qminder iPads at strategic locations in your workplace, you know who your customers are and their purpose for coming. This makes Qminder a perfect system for stores, clinics, schools, and more. To further curb your clients’ anxiety about their status, you can have all your clients’ names displayed on a TV. Even if your clients are out of sight, Qminder automatically notifies them of their queue status via SMS to inform them that their turn is coming.
Show MoreOverview of Qminder Features
- Pre-Registration
- Self-Registration
- Service Intelligence
- Visitor Check-in
- Visitor Tracking
- Data Capture
- Wireless Connectivity
- Multiple Language Support
- Visitor SMS Notification
What Problems Will Qminder Solve?
1. Managing visitors and waiting line. As a queue management system, Qminder helps businesses manage the waiting line – no matter how many people are visiting the location. If your business receives a lot of foot traffic, then Qminder is first and foremost, a way for you to change the chaotic waiting line into a pleasant waiting experience for all visitors. If your business receives even a few visitors, Qminder will make every visit a lasting experience.
Feature: Self sign-in iPad, waiting line status on TV, Qminder dashboard, SMS, 2-way SMS client
2. Managing remotely. Some businesses don’t want people waiting in a specific waiting area at all. Sometimes, they want people to walk around the venue. With Qminder, you can have as many TV displays as you want. Or even contact those who are waiting by SMS.
Feature: Waiting line status on TV, 2-way SMS client.
3. Visitor and employee performance. How do you measure these? With Qminder, as soon as the visitor signs-in, the process begins. From waiting time for each visitor to service time, how many visitors you’ve had; all Service Intelligence related matters. Easily understood in human language and can be exported to Excel.
Feature: Qminder dashboard, Service Intelligence
Awards & Quality Certificates
Qminder Position In Our Categories
Since businesses have specific business-related wants, it is wise they abstain from purchasing an all-in-one, ”best” software. Be that as it may, it would be hard to try to pinpoint such a software solution even among popular software solutions. The rational step to do would be to write down the varied important factors that need consideration like crucial features, costing, skill capability of the employees, organizational size, etc. The second step is, you must conduct the product research to a full extent. Go over some of these Qminder evaluations and check out the other software products in your shortlist in detail. Such well-rounded research ascertain you weed out unsuitable apps and buy the system that includes all the features your company requires.
Position of Qminder in our main categories:
TOP
100
Qminder is one of the top 100 Customer Experience Management Software products
If you are interested in Qminder it could also be a good idea to investigate other subcategories of Customer Experience Management Software listed in our base of SaaS software reviews.
Since each company has unique business needs, it is prudent for them to abstain from searching for a one-size-fits-all ideal software solution. Needless to say, it would be useless to try to find such a platform even among widely used software platforms. The clever thing to do would be to jot down the various vital elements that require consideration such as key features, budget, skill levels of workers, company size etc. Then, you should do your groundwork thoroughly. Read some Qminder Customer Experience Management Software reviews and look into each of the other systems in your shortlist in detail. Such in-depth homework can make certain you discard ill-fitting platforms and zero in on the solution that provides all the features you require for business success.
How Much Does Qminder Cost?
Qminder Pricing Plans:
Free Trial
Standard
$249/month
Pro
$499/month
Enterprise
Contact vendor
What are Qminder pricing details?
Qminder Pricing Plans:
Free Trial
Standard
$249/month
Pro
$499/month
Enterprise
Contact vendor
Qminder offers three SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:
Standard – $249/month
- Unlimited usage, users, and devices
- Online human support
Pro – $499/month
- All Standard features
- Pad and TV in your brand’s colors
- API support
- Setup consultation
- SMS notifications
Enterprise – Custom Enterprise Pricing
- All Pro Plan features
- SAML-based Single Sign-On
- Dedicated Account Manager
- SLA & custom Terms of Service
- Priority Support
User Satisfaction
Positive Social Media Mentions
9
Negative Social Media Mentions
0
We are aware that when you choose to buy a Customer Experience Management Software it’s vital not only to learn how professionals rank it in their reviews, but also to check if the actual clients and businesses that bought these solutions are genuinely satisfied with the product. That’s why we’ve designer our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and Qminder reviews across a wide range of social media sites. The information is then displayed in an easy to understand format indicating how many clients had positive and negative experience with Qminder. With that information at your disposal you will be prepared to make an informed business decision that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Android
- iPhone/iPad
- Mac
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Monthly payment
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Qminder?
Qminder offers a public API and web hooks. This means that Qminder can easily be connected to a large variety of other systems and databases.
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