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QueueMetrics-Live Review
What is QueueMetrics-Live?
QueueMetrics-Live is live monitoring and reporting software for Asterisk-based contact centers, tracking all key performance indicators, statistics, conversion rates, targets, and agent performance/activities. Its features include over 200 metrics, customizable wallboards, agent panel and outcome tracker, and embedded softphones to name a few.
It provides businesses with a vast selection of professional reports so they can look deeper into their operations, agents, performance, and more, giving them reliable, data-driven insights to help them create and execute effective and productive strategies, improve efficiencies, and quickly address customers’ concerns, queries, and issues. With QueueMetrics-Live, call centers are able to deliver high-quality services to their clients while keeping their costs down and earning and growing their revenue.
Show MoreOverview of QueueMetrics-Live Benefits
Big Savings
QueueMetrics-Live uses a pay-as-you-go pricing approach and doesn’t require you to invest upfront for the deployment. You have total control over your subscription and decide what plan you need based on your business requirements. This significantly cuts down your IT spending as opposed to going for an on-premise platform. Low costs, bigger and better ROI.
Rapid Deployment
Queue Metrics-Live is a cloud-based platform, which means you never have to build and maintain a complete IT infrastructure, invest in hardware, software, equipment, and physical space to get everything running. Set up and deployment is a breeze. All you need is a stable connection to the internet so you can access the hosted service.
Unmatched Scalability
One of the biggest benefits advantages QueueMetrics-Live brings to the table is that you can easily scale up or down depending on your call center needs. With on-premise contact center platforms, you have to invest in additional software and hardware components so that your call center remain capable to handle sudden spikes in call volume. And if the volume of calls drops, it results in huge wastage of your company’s resources.
Maintenance Free
Loway runs, manages, and maintains the required IT infrastructure to run the QueueMetrics-Live solution. You will never have to worry about any maintenance tasks as everything is taken care of, from updates to scheduled backups to managing and deploying resources, and more.
Show MoreOverview of QueueMetrics-Live Features
- Over 200 metrics for calls, traffic, sessions.
- Embedded Softphones based on JsSIP.
- Configurable Wallboard
- Support up to 100 agents, unlimited queues and campaigns.
- Compatibility with any Asterisk version and configuration.
- Compatibility with Elastix and FreePBX.
- Localization in multiple languages (21 at the moment).
- Agent Panel
- Single and multiple reporting for queues/campaigns.
- Weekly activity breakdown in days or hours.
- Business targets measurement against SLAs.
- Staff performance analysis on Automatic Call Distribution / non-ACD activities.
- Customizable Question and Answer forms for live call grading.
- Complete performance reports by agent and by queue.
- Exportable reporting data to MS Excel, CVS, XML, PDF.
- Detailed real-time activity reporting with definable alarms.
- Multiple Customizable Real-time Wallboard mode.
- Agent screens via VNC screen-sharing server.
- Restricted Visitor mode for external inspection.
- Add/remove agents function directly from Administrator screen.
- Create automation using Json API
What Problems Will QueueMetrics-Live Solve?
1) Real-Time Analysis: track in real time what is happening in a call center creating a dashboard with relevant KPI to keep everything under control.
2) Rich reporting: access the relevant information with custom reports created ad hoc for your needs.
3) Manage agent’s day to day: the management functions of our agent panel will save the time of the agents and will simplify the tracking of the outcome of every call (conversions of calls).
Awards & Quality Certificates
QueueMetrics-Live Position In Our Categories
Since businesses have their own business wants, it is only rational that they steer clear of settling on a one-size-fits-all, ideal solution. Nevertheless, it is nearly futile to try to discover such an app even among recognizable software systems. The rational thing to do should be to write down the several chief functions that necessitate investigation like critical features, pricing, skill competence of staff members, organizational size, etc. After which, you must do your research through and through. Have a look at some QueueMetrics-Live evaluations and scrutinize each of the software solutions in your list in detail. Such all-encompassing product investigation can make sure you circumvent unfit applications and pay for the system which offers all the tools your company requires.
Position of QueueMetrics-Live in our main categories:
TOP
200
QueueMetrics-Live is one of the top 200 Communications Software products
Companies have diverse wants and requirements and no software solution can be just right in such a situation. It is pointless to try to find a perfect off-the-shelf software product that meets all your business wants. The smart thing to do would be to customize the solution for your specific requirements, staff member skill levels, finances, and other aspects. For these reasons, do not rush and subscribe to well-publicized trendy applications. Though these may be widely used, they may not be the perfect fit for your specific requirements. Do your homework, investigate each short-listed system in detail, read a few QueueMetrics-Live VoIP Software reviews, call the vendor for explanations, and finally select the app that presents what you need.
How Much Does QueueMetrics-Live Cost?
QueueMetrics-Live Pricing Plans:
Free Trial
QueueMetrics-Live
$8.08/agent/month
What are QueueMetrics-Live pricing details?
QueueMetrics-Live Pricing Plans:
Free Trial
QueueMetrics-Live
$8.08/agent/month
QueueMetrics-Live offers a flexible enterprise pricing option. Contact them for more details.
QueueMetrics-Live – $8.08/agent/month
- Minimum number of agents and duration are implemented.
User Satisfaction
Positive Social Media Mentions
0
Negative Social Media Mentions
0
We are aware that when you choose to purchase a VoIP Software it’s vital not only to learn how professionals score it in their reviews, but also to find out if the real people and businesses that bought it are indeed content with the service. Because of that need we’ve devised our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and QueueMetrics-Live reviews across a vast array of social media sites. The information is then presented in an easy to understand format showing how many clients had positive and negative experience with QueueMetrics-Live. With that information at your disposal you will be ready to make an informed business choice that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Linux
- Mac
- Web-based
Deployment
- Cloud Hosted
- On Premise
Language Support
- English
Pricing Model
- Monthly payment
- Quote-based
Customer Types
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for QueueMetrics-Live?
QueueMetrics-Live integrates with the following business systems and applications:
- Asterisk PBX
- Wombat Dialer
- CRMs
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