- Home
- VoIP Software
- QueueMetrics-Live
QueueMetrics-Live Review
What is QueueMetrics-Live?
QueueMetrics-Live is live monitoring and reporting software for Asterisk-based contact centers, tracking all key performance indicators, statistics, conversion rates, targets, and agent performance/activities. Its features include over 200 metrics, customizable wallboards, agent panel and outcome tracker, and embedded softphones to name a few.
It provides businesses with a vast selection of professional reports so they can look deeper into their operations, agents, performance, and more, giving them reliable, data-driven insights to help them create and execute effective and productive strategies, improve efficiencies, and quickly address customers’ concerns, queries, and issues. With QueueMetrics-Live, call centers are able to deliver high-quality services to their clients while keeping their costs down and earning and growing their revenue.
Show MoreOverview of QueueMetrics-Live Benefits
Big Savings
QueueMetrics-Live uses a pay-as-you-go pricing approach and doesn’t require you to invest upfront for the deployment. You have total control over your subscription and decide what plan you need based on your business requirements. This significantly cuts down your IT spending as opposed to going for an on-premise platform. Low costs, bigger and better ROI.
Rapid Deployment
Queue Metrics-Live is a cloud-based platform, which means you never have to build and maintain a complete IT infrastructure, invest in hardware, software, equipment, and physical space to get everything running. Set up and deployment is a breeze. All you need is a stable connection to the internet so you can access the hosted service.
Unmatched Scalability
One of the biggest benefits advantages QueueMetrics-Live brings to the table is that you can easily scale up or down depending on your call center needs. With on-premise contact center platforms, you have to invest in additional software and hardware components so that your call center remain capable to handle sudden spikes in call volume. And if the volume of calls drops, it results in huge wastage of your company’s resources.
Maintenance Free
Loway runs, manages, and maintains the required IT infrastructure to run the QueueMetrics-Live solution. You will never have to worry about any maintenance tasks as everything is taken care of, from updates to scheduled backups to managing and deploying resources, and more.
Show MoreOverview of QueueMetrics-Live Features
- Over 200 metrics for calls, traffic, sessions.
- Embedded Softphones based on JsSIP.
- Configurable Wallboard
- Support up to 100 agents, unlimited queues and campaigns.
- Compatibility with any Asterisk version and configuration.
- Compatibility with Elastix and FreePBX.
- Localization in multiple languages (21 at the moment).
- Agent Panel
- Single and multiple reporting for queues/campaigns.
- Weekly activity breakdown in days or hours.
- Business targets measurement against SLAs.
- Staff performance analysis on Automatic Call Distribution / non-ACD activities.
- Customizable Question and Answer forms for live call grading.
- Complete performance reports by agent and by queue.
- Exportable reporting data to MS Excel, CVS, XML, PDF.
- Detailed real-time activity reporting with definable alarms.
- Multiple Customizable Real-time Wallboard mode.
- Agent screens via VNC screen-sharing server.
- Restricted Visitor mode for external inspection.
- Add/remove agents function directly from Administrator screen.
- Create automation using Json API
What Problems Will QueueMetrics-Live Solve?
1) Real-Time Analysis: track in real time what is happening in a call center creating a dashboard with relevant KPI to keep everything under control.
2) Rich reporting: access the relevant information with custom reports created ad hoc for your needs.
3) Manage agent’s day to day: the management functions of our agent panel will save the time of the agents and will simplify the tracking of the outcome of every call (conversions of calls).
Awards & Quality Certificates
QueueMetrics-Live Position In Our Categories
Keeping in mind companies have special business wants, it is only reasonable that they avoid buying an all-in-one, ”best” software system. Still, it is troublesome to pinpoint such an app even among sought-after software solutions. The right thing to do should be to write the various critical factors that merit scrutiny including crucial features, plans, skill levels of the employees, business size, etc. Next, you must do your product research to a full extent. Read some QueueMetrics-Live evaluations and look into the other solutions in your shortlist in detail. Such comprehensive research can make sure you weed out poorly fit apps and pay for the one which has all the features your business requires.
Position of QueueMetrics-Live in our main categories:
TOP
200
QueueMetrics-Live is one of the top 200 Communications Software products
Every company has different requirements and needs a software that can be personalized for their size, kind of staff members and buyers, and the particular industry they are in. For these reasons, no system can offer perfect tools off-the-shelf. When you look for a software app, first be sure what you require it for. Read some QueueMetrics-Live VoIP Software reviews and ask yourself do you desire basic tools or do you require advanced functionality? Are there any industry-specific tools that you are looking for? Obtain the answers to these queries to aid your search. There are lots of elements that you need to mull over and these include your budget, particular business needs, your company size, integration needs etc. Take your time, check out a few free trials, and finally choose the app that offers all that you want to boost your firm effectiveness and productivity.
How Much Does QueueMetrics-Live Cost?
QueueMetrics-Live Pricing Plans:
Free Trial
QueueMetrics-Live
$8.08/agent/month
What are QueueMetrics-Live pricing details?
QueueMetrics-Live Pricing Plans:
Free Trial
QueueMetrics-Live
$8.08/agent/month
QueueMetrics-Live offers a flexible enterprise pricing option. Contact them for more details.
QueueMetrics-Live – $8.08/agent/month
- Minimum number of agents and duration are implemented.
User Satisfaction
Positive Social Media Mentions
0
Negative Social Media Mentions
0
We are aware that when you choose to get a VoIP Software it’s crucial not only to see how experts evaluate it in their reviews, but also to discover if the real people and companies that purchased these solutions are actually satisfied with the product. Because of that need we’ve created our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and QueueMetrics-Live reviews across a wide array of social media sites. The data is then displayed in an easy to digest format revealing how many users had positive and negative experience with QueueMetrics-Live. With that information at your disposal you should be equipped to make an informed business choice that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Linux
- Mac
- Web-based
Deployment
- Cloud Hosted
- On Premise
Language Support
- English
Pricing Model
- Monthly payment
- Quote-based
Customer Types
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for QueueMetrics-Live?
QueueMetrics-Live integrates with the following business systems and applications:
- Asterisk PBX
- Wombat Dialer
- CRMs
QueueMetrics-Live
is waiting for
your first review.
Write your own review of this product
ADD A REVIEWMore reviews from 0 actual users:
Join a community of 7,369 SaaS experts
Thank you for the time you take to leave a quick review of this software. Our community and review base is constantly developing because of experts like you, who are willing to share their experience and knowledge with others to help them make more informed buying decisions.
Sign in with LinkedIn
Why we require LinkedIn?
- Show the community that you're an actual user.
- We will only show your name and profile image in your review.
- You can still post your review anonymously.
OR
Sign in with company emailSign in with company email
Popular QueueMetrics-Live Alternatives
Top Competitors To QueueMetrics-Live By Price
Product name:
Price:
Trending VoIP Software Reviews
QueueMetrics-Live Comparisons
Product name:
Page last modified
Did you find this review useful?
Yes
No
Thank you for your feedback
How can we make this page better?
Unsure about this software?
FIND ALTERNATIVES
Why is FinancesOnline free?