QueueMetrics-Live is live monitoring and reporting software for Asterisk-based contact centers, tracking all key performance indicators, statistics, conversion rates, targets, and agent performance/activities. Its features include over 200 metrics, customizable wallboards, agent panel and outcome tracker, and embedded softphones to name a few.
It provides businesses with a vast selection of professional reports so they can look deeper into their operations, agents, performance, and more, giving them reliable, data-driven insights to help them create and execute effective and productive strategies, improve efficiencies, and quickly address customers’ concerns, queries, and issues. With QueueMetrics-Live, call centers are able to deliver high-quality services to their clients while keeping their costs down and earning and growing their revenue.
Show MoreBig Savings
QueueMetrics-Live uses a pay-as-you-go pricing approach and doesn’t require you to invest upfront for the deployment. You have total control over your subscription and decide what plan you need based on your business requirements. This significantly cuts down your IT spending as opposed to going for an on-premise platform. Low costs, bigger and better ROI.
Rapid Deployment
Queue Metrics-Live is a cloud-based platform, which means you never have to build and maintain a complete IT infrastructure, invest in hardware, software, equipment, and physical space to get everything running. Set up and deployment is a breeze. All you need is a stable connection to the internet so you can access the hosted service.
Unmatched Scalability
One of the biggest benefits advantages QueueMetrics-Live brings to the table is that you can easily scale up or down depending on your call center needs. With on-premise contact center platforms, you have to invest in additional software and hardware components so that your call center remain capable to handle sudden spikes in call volume. And if the volume of calls drops, it results in huge wastage of your company’s resources.
Maintenance Free
Loway runs, manages, and maintains the required IT infrastructure to run the QueueMetrics-Live solution. You will never have to worry about any maintenance tasks as everything is taken care of, from updates to scheduled backups to managing and deploying resources, and more.
Show More1) Real-Time Analysis: track in real time what is happening in a call center creating a dashboard with relevant KPI to keep everything under control.
2) Rich reporting: access the relevant information with custom reports created ad hoc for your needs.
3) Manage agent’s day to day: the management functions of our agent panel will save the time of the agents and will simplify the tracking of the outcome of every call (conversions of calls).
Knowing that companies have distinctive business needs, it is wise they abstain from buying a one-size-fits-all, ”best” system. Be that as it may, it is hard to try to find such an app even among sought-after software products. The rational thing to do is to tabulate the different important factors that necessitate research including essential features, price terms, skill competence of staff members, organizational size, etc. Then, you should follow through the research systematically. Read some QueueMetrics-Live analyses and check out the other software options in your shortlist in detail. Such well-rounded product investigation can make sure you weed out unfit apps and subscribe to the system that meets all the tools your business requires in growing the business.
Position of QueueMetrics-Live in our main categories:
QueueMetrics-Live is one of the top 200 Communications Software products
Companies have diverse needs and requirements and no software solution can be ideal in such a situation. It is useless to try to find an ideal off-the-shelf software system that fulfills all your business needs. The wise thing to do would be to modify the application for your special wants, employee skill levels, finances, and other factors. For these reasons, do not hasten and invest in well-publicized popular solutions. Though these may be widely used, they may not be the perfect fit for your specific needs. Do your groundwork, check out each short-listed application in detail, read a few QueueMetrics-Live VoIP Software reviews, contact the maker for clarifications, and finally choose the product that presents what you require.
QueueMetrics-Live Pricing Plans:
$8.08/agent/month
QueueMetrics-Live Pricing Plans:
Free Trial
QueueMetrics-Live
$8.08/agent/month
QueueMetrics-Live offers a flexible enterprise pricing option. Contact them for more details.
QueueMetrics-Live – $8.08/agent/month
We realize that when you make a decision to get a VoIP Software it’s important not only to learn how professionals evaluate it in their reviews, but also to find out whether the real users and businesses that purchased this software are genuinely content with the service. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and QueueMetrics-Live reviews across a wide range of social media sites. The data is then displayed in a simple to digest way showing how many people had positive and negative experience with QueueMetrics-Live. With that information available you should be equipped to make an informed purchasing decision that you won’t regret.
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QueueMetrics-Live integrates with the following business systems and applications:
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