Reptrics Review
What is Reptrics?
Reptrics is a customer success platform that gives your teams the information they need to take action to onboard customers, manage support, promote product uptake, reduce customer churn, and find growth prospects. Employing Reptrics playbooks to automate customer-centric operations helps manage success throughout the customer lifecycle.
This customer-focused analytics platform also empowers you to monitor account health and take immediate action to reduce churn risk. Reptrics lets you go where your consumers are and record real-time feedback during crucial occasions. Thanks to the numerous channels and data sources feeding into one platform, you will comprehensively understand what customers feel and think.
The system also automatically communicates suggested actions to the appropriate teams in whichever tools they use for enhanced customer experience and satisfaction. Reptrics allows you to create a single System of Action that places the client at the heart of the company by automatically triggering activities in your ticketing systems, CRM, messaging applications, and more.
Show MoreOverview of Reptrics Benefits
360-view of Customers
With Reptrics Customer 360, you can view objectives, progress toward completion, customer health, necessary actions, and everything in between. Get a 360-degree perspective of each account with activity timelines of each digital engagement, from fresh leads to devoted clients, automatically captured. Also, you’ll be aware of what happens to your prospects once they are given to sales. See the quantity and quality of interactions, track the speed at which leads are qualified, and learn more about leads with low sales scores.
Real-time Feedback
With the help of Reptrics’ integrated survey tool, you can ask for feedback to gauge customer sentiment and satisfaction with your service or product using the three most common surveys used today: Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES). You can grasp your client’s needs and provide solutions that simplify customer onboarding using real-time consumer feedback. You can also invite every team member to the project to ensure everyone stays on the same page and collaborates.
Reporting and Analytics
Reptrics offers a reliable source of truth for lead monitoring and scoring, ensuring that no leads are lost in the shuffle. You receive real-time information on email opens and clicks and lead follow-up times. It also enables you to visualize marketing campaign statistics using customizable dashboards quickly. Additionally, Reptrics analytics gives you information on your customers’ health and predicts potential churn so you can prevent it.
Show MoreOverview of Reptrics Features
- Customer Onboarding
- Customer 360
- Playbooks
- Health Scores
- Automated Alerts
- Segments
- NPS Surveys
- Reporting & Analytics
Awards & Quality Certificates
Reptrics Position In Our Categories
Keeping in mind businesses have unique business-related wants, it is only wise they avoid getting a one-size-fits-all, ideal business program. Needless to say, it is difficult to try to pinpoint such a software solution even among branded software products. The practicable thing to do can be to take note of the various key aspects which need research like major features, costing, technical skill capability of staff members, business size, etc. Thereafter, you should follow through the research thoroughly. Browse through these Reptrics review articles and look into each of the applications in your shortlist in detail. Such comprehensive product research guarantees you circumvent unfit software products and subscribe to the system which includes all the benefits your company requires.
Position of Reptrics in our main categories:
TOP
100
Reptrics is one of the top 100 Customer Experience Management Software products
If you are considering Reptrics it might also be a good idea to analyze other subcategories of Customer Experience Management Software collected in our base of B2B software reviews.
Each company is different, and may need a specific Customer Experience Management Software solution that will be fit for their company size, type of customers and employees and even particular industry they deal with. We advise you don't count on locating a perfect services that will work for every company regardless of their background is. It may be a good idea to read a few Reptrics Customer Experience Management Software reviews first and even then you should remember what the software is supposed to do for your business and your workers. Do you require a simple and intuitive app with just essential functions? Will you actually make use of the complex functionalities needed by pros and big enterprises? Are there any particular tools that are especially practical for the industry you operate in? If you ask yourself these questions it will be much easier to find a solid software that will fit your budget.
How Much Does Reptrics Cost?
Reptrics Pricing Plans:
Free Trial
Standard
$499/month
Professional
$999/month
Enterprise
Contact vendor
What are Reptrics pricing details?
Reptrics Pricing Plans:
Free Trial
Standard
$499/month
Professional
$999/month
Enterprise
Contact vendor
Reptrics offers three enterprise pricing solutions suited to different scales of customer success teams. You can contact the vendor for a live demo.
Standard – $499/month
- Up to 3 Team Members
- 100 Accounts to Manage
- 100 NPS/CSAT Surveys
- 2 Integrations
- Segments & Playbooks
- Health Scores
Professional – $999/month
- All the benefits of Standard +
- Up to 8 Team Members
- 500 Accounts to Manage
- 500 NPS/CSAT Surveys
- Unlimited Integrations
- Team Dashboards
- Managed Onboarding
Enterprise – By quote
- All the benefits of Professional +
- Unlimited Team Members
- Unlimited Accounts
- Unlimited Surveys
- Custom Metrics
- Enterprise Management
- Single Sign On
User Satisfaction
Positive Social Media Mentions
5
Negative Social Media Mentions
0
We realize that when you choose to buy a Customer Experience Management Software it’s important not only to learn how professionals rank it in their reviews, but also to discover if the actual clients and enterprises that bought these solutions are actually content with the service. That’s why we’ve designer our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Reptrics reviews across a wide array of social media sites. The data is then presented in a simple to understand format showing how many users had positive and negative experience with Reptrics. With that information at hand you will be equipped to make an informed buying choice that you won’t regret.
Technical details
Devices Supported
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Monthly payment
- Annual Subscription
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Reptrics?
Reptrics integrates with various popular apps such as:
- Gmail
- Zapier
- Slack
- Zendesk Support
- HubSpot
- Stripe
- Zoho CRM
- Salesforce
- Jira Service Management
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