Reptrics Review
What is Reptrics?
Reptrics is a customer success platform that gives your teams the information they need to take action to onboard customers, manage support, promote product uptake, reduce customer churn, and find growth prospects. Employing Reptrics playbooks to automate customer-centric operations helps manage success throughout the customer lifecycle.
This customer-focused analytics platform also empowers you to monitor account health and take immediate action to reduce churn risk. Reptrics lets you go where your consumers are and record real-time feedback during crucial occasions. Thanks to the numerous channels and data sources feeding into one platform, you will comprehensively understand what customers feel and think.
The system also automatically communicates suggested actions to the appropriate teams in whichever tools they use for enhanced customer experience and satisfaction. Reptrics allows you to create a single System of Action that places the client at the heart of the company by automatically triggering activities in your ticketing systems, CRM, messaging applications, and more.
Show MoreOverview of Reptrics Benefits
360-view of Customers
With Reptrics Customer 360, you can view objectives, progress toward completion, customer health, necessary actions, and everything in between. Get a 360-degree perspective of each account with activity timelines of each digital engagement, from fresh leads to devoted clients, automatically captured. Also, you’ll be aware of what happens to your prospects once they are given to sales. See the quantity and quality of interactions, track the speed at which leads are qualified, and learn more about leads with low sales scores.
Real-time Feedback
With the help of Reptrics’ integrated survey tool, you can ask for feedback to gauge customer sentiment and satisfaction with your service or product using the three most common surveys used today: Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES). You can grasp your client’s needs and provide solutions that simplify customer onboarding using real-time consumer feedback. You can also invite every team member to the project to ensure everyone stays on the same page and collaborates.
Reporting and Analytics
Reptrics offers a reliable source of truth for lead monitoring and scoring, ensuring that no leads are lost in the shuffle. You receive real-time information on email opens and clicks and lead follow-up times. It also enables you to visualize marketing campaign statistics using customizable dashboards quickly. Additionally, Reptrics analytics gives you information on your customers’ health and predicts potential churn so you can prevent it.
Show MoreOverview of Reptrics Features
- Customer Onboarding
- Customer 360
- Playbooks
- Health Scores
- Automated Alerts
- Segments
- NPS Surveys
- Reporting & Analytics
Awards & Quality Certificates
Reptrics Position In Our Categories
Keeping in mind businesses have specific business-related wants, it is logical they abstain from seeking an all-encompassing, “perfect” solution. At any rate, it would be hard to try to stumble on such a software product even among widely used software products. The best thing to undertake is to make a list of the different main functions that call for a investigation such as major features, costing, skill levels of the employees, business size, etc. After which, you should perform the research thoroughly. Go over these Reptrics review articles and scrutinize each of the software solutions in your list in detail. Such detailed product investigation makes sure you circumvent unfit applications and subscribe to the one that has all the tools your business requires.
Position of Reptrics in our main categories:
TOP
100
Reptrics is one of the top 100 Customer Experience Management Software products
If you are considering Reptrics it may also be a good idea to examine other subcategories of Customer Experience Management Software collected in our base of SaaS software reviews.
Each business is different, and can need a special Customer Experience Management Software solution that will be designed for their business size, type of customers and staff and even particular industry they deal with. It's not wise to count on finding a perfect software that is going to work for every business no matter what their history is. It may be a good idea to read a few Reptrics Customer Experience Management Software reviews first and even then you should pay attention to what the software is supposed to do for your business and your workers. Do you need a simple and intuitive solution with only elementary features? Will you really make use of the advanced functionalities needed by pros and big enterprises? Are there any particular tools that are especially beneficial for the industry you work in? If you ask yourself these questions it is going to be much easier to locate a reliable service that will match your budget.
How Much Does Reptrics Cost?
Reptrics Pricing Plans:
Free Trial
Standard
$499/month
Professional
$999/month
Enterprise
Contact vendor
What are Reptrics pricing details?
Reptrics Pricing Plans:
Free Trial
Standard
$499/month
Professional
$999/month
Enterprise
Contact vendor
Reptrics offers three enterprise pricing solutions suited to different scales of customer success teams. You can contact the vendor for a live demo.
Standard – $499/month
- Up to 3 Team Members
- 100 Accounts to Manage
- 100 NPS/CSAT Surveys
- 2 Integrations
- Segments & Playbooks
- Health Scores
Professional – $999/month
- All the benefits of Standard +
- Up to 8 Team Members
- 500 Accounts to Manage
- 500 NPS/CSAT Surveys
- Unlimited Integrations
- Team Dashboards
- Managed Onboarding
Enterprise – By quote
- All the benefits of Professional +
- Unlimited Team Members
- Unlimited Accounts
- Unlimited Surveys
- Custom Metrics
- Enterprise Management
- Single Sign On
User Satisfaction
Positive Social Media Mentions
5
Negative Social Media Mentions
0
We know that when you choose to get a Customer Experience Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out whether the real clients and businesses that use it are actually satisfied with the product. That’s why we’ve designer our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and Reptrics reviews across a broad range of social media sites. The data is then featured in a simple to digest way showing how many users had positive and negative experience with Reptrics. With that information available you should be ready to make an informed buying decision that you won’t regret.
Technical details
Devices Supported
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Monthly payment
- Annual Subscription
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Reptrics?
Reptrics integrates with various popular apps such as:
- Gmail
- Zapier
- Slack
- Zendesk Support
- HubSpot
- Stripe
- Zoho CRM
- Salesforce
- Jira Service Management
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