Reptrics Review
What is Reptrics?
Reptrics is a customer success platform that gives your teams the information they need to take action to onboard customers, manage support, promote product uptake, reduce customer churn, and find growth prospects. Employing Reptrics playbooks to automate customer-centric operations helps manage success throughout the customer lifecycle.
This customer-focused analytics platform also empowers you to monitor account health and take immediate action to reduce churn risk. Reptrics lets you go where your consumers are and record real-time feedback during crucial occasions. Thanks to the numerous channels and data sources feeding into one platform, you will comprehensively understand what customers feel and think.
The system also automatically communicates suggested actions to the appropriate teams in whichever tools they use for enhanced customer experience and satisfaction. Reptrics allows you to create a single System of Action that places the client at the heart of the company by automatically triggering activities in your ticketing systems, CRM, messaging applications, and more.
Show MoreOverview of Reptrics Benefits
360-view of Customers
With Reptrics Customer 360, you can view objectives, progress toward completion, customer health, necessary actions, and everything in between. Get a 360-degree perspective of each account with activity timelines of each digital engagement, from fresh leads to devoted clients, automatically captured. Also, you’ll be aware of what happens to your prospects once they are given to sales. See the quantity and quality of interactions, track the speed at which leads are qualified, and learn more about leads with low sales scores.
Real-time Feedback
With the help of Reptrics’ integrated survey tool, you can ask for feedback to gauge customer sentiment and satisfaction with your service or product using the three most common surveys used today: Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES). You can grasp your client’s needs and provide solutions that simplify customer onboarding using real-time consumer feedback. You can also invite every team member to the project to ensure everyone stays on the same page and collaborates.
Reporting and Analytics
Reptrics offers a reliable source of truth for lead monitoring and scoring, ensuring that no leads are lost in the shuffle. You receive real-time information on email opens and clicks and lead follow-up times. It also enables you to visualize marketing campaign statistics using customizable dashboards quickly. Additionally, Reptrics analytics gives you information on your customers’ health and predicts potential churn so you can prevent it.
Show MoreOverview of Reptrics Features
- Customer Onboarding
- Customer 360
- Playbooks
- Health Scores
- Automated Alerts
- Segments
- NPS Surveys
- Reporting & Analytics
Awards & Quality Certificates
Reptrics Position In Our Categories
Knowing that companies have unique business-related requirements, it is prudent that they abstain from getting a one-size-fits-all, ideal software solution. Just the same, it is futile to try to chance on such an app even among widely used software solutions. The efficient thing to do is to shortlist the several key functions which merit analysis like crucial features, costing, technical skill ability of staff members, business size, etc. The second step is, you must do your research fully. Have a look at some Reptrics evaluations and look over each of the software products in your shortlist in detail. Such detailed research ascertain you take out poorly fit apps and subscribe to the one that provides all the tools your business requires to realize efficiency.
Position of Reptrics in our main categories:
TOP
100
Reptrics is one of the top 100 Customer Experience Management Software products
If you are interested in Reptrics it could also be beneficial to check out other subcategories of Customer Experience Management Software collected in our database of SaaS software reviews.
Organizations have different wants and requirements and no software platform can be just right in such a condition. It is useless to try to find an ideal off-the-shelf software system that meets all your business needs. The wise thing to do would be to customize the application for your unique needs, staff member skill levels, finances, and other elements. For these reasons, do not rush and pay for well-publicized popular applications. Though these may be widely used, they may not be the ideal fit for your particular requirements. Do your homework, look into each short-listed system in detail, read a few Reptrics Customer Experience Management Software reviews, contact the maker for clarifications, and finally choose the app that presents what you require.
How Much Does Reptrics Cost?
Reptrics Pricing Plans:
Free Trial
Standard
$499/month
Professional
$999/month
Enterprise
Contact vendor
What are Reptrics pricing details?
Reptrics Pricing Plans:
Free Trial
Standard
$499/month
Professional
$999/month
Enterprise
Contact vendor
Reptrics offers three enterprise pricing solutions suited to different scales of customer success teams. You can contact the vendor for a live demo.
Standard – $499/month
- Up to 3 Team Members
- 100 Accounts to Manage
- 100 NPS/CSAT Surveys
- 2 Integrations
- Segments & Playbooks
- Health Scores
Professional – $999/month
- All the benefits of Standard +
- Up to 8 Team Members
- 500 Accounts to Manage
- 500 NPS/CSAT Surveys
- Unlimited Integrations
- Team Dashboards
- Managed Onboarding
Enterprise – By quote
- All the benefits of Professional +
- Unlimited Team Members
- Unlimited Accounts
- Unlimited Surveys
- Custom Metrics
- Enterprise Management
- Single Sign On
User Satisfaction
Positive Social Media Mentions
5
Negative Social Media Mentions
0
We are aware that when you make a decision to purchase a Customer Experience Management Software it’s vital not only to find out how experts score it in their reviews, but also to find out whether the actual users and companies that use it are actually satisfied with the product. Because of that need we’ve devised our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and Reptrics reviews across a broad array of social media sites. The information is then presented in an easy to understand format indicating how many clients had positive and negative experience with Reptrics. With that information at your disposal you should be ready to make an informed buying decision that you won’t regret.
Technical details
Devices Supported
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Monthly payment
- Annual Subscription
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Reptrics?
Reptrics integrates with various popular apps such as:
- Gmail
- Zapier
- Slack
- Zendesk Support
- HubSpot
- Stripe
- Zoho CRM
- Salesforce
- Jira Service Management
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