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Smaply Review

Smaply
Our score: 7.7 User satisfaction: 100%

What is Smaply?

Smaply is a highly visual customer experience management software that helps you map customer engagement and experiences with your company. Using maps and graphical tools, Smaply makes customer journeys tangible, something you can view clearly and grasp key insights on the fly. The software also features a mapping tool for stakeholders to visualize product ecosystem and help companies get a clearer picture of metrics and parties that impact on their product.

The software has three main outputs: Personas, Journey maps and Stakeholder maps. A Persona editor allows you to describe and define the context of customer types visually, like looking at real social user profiles.

On the other hand, the Journey maps editor helps you create storyboards, text lanes and channel lanes to plot customer experience.

Lastly, Stakeholder map editor lets you visualize formal vs. informal relationships between stakeholders, identify bottlenecks and frictions and pinpoint opportunities.

Together, the three visual editors make customer experience mapping more concrete and tangible, a refreshing improvement from reading cumbersome profile reports or spreadsheets.

Smaply allows for multiple users, can export high-quality PDFs, integrate for PowerPoint presentations and duplicate personas, journey maps and stakeholder maps for your other projects. It can also be white-labeled by customizing the interface with your corporate colors, ambiance and logo.

Overview of Smaply Benefits

Here are some of the benefits commonly associated to using Smaply:

“See,” not just read, your customers

It helps to empathize with someone you can see than just read about. You can embed real photos and input actual name, nationality, age, occupation and any other details in Smaply persona profiles. This makes it easy to define customer types, as if they’re real, breathing persons you know. The persona profiles feature flexible description fields and vector-based export.

Customer interactions become visible

Smaply journey maps make it easier to see customer engagement and relational aspects that influence its outcome. It allows you to plot steps and stages, and layers for storyboards or text lanes. You can mix and match these elements to focus on particular topics. By graphing the stages and behavioral patterns of customer engagement, you can quickly answer questions like, “Where are customers coming from” or “At what point customers are leaving?” or “Which teams have direct interaction with customers.” Like persona profiles, Smaply journey maps are vector-based and can be exported to PDF or integrated in PowerPoint presentations.

Connect all dots in your product ecosystem

The Smaply stakeholder map editor lets you clearly see internal and external key players and items and how each impacts on your product or service and its fulfillment. With this editor, you can define your map legends according to your metrics. You can also use drag-and-drop tools to organize your ecosystem, and connect the dots and see which items are related, indirectly related or not connected at all. Using the stakeholder map, you can: identify relationships (ex. How A influences B); spot frictions in these relationships; and identify business opportunities.

Overview of Smaply Features

  • Persona Editor
  • Journey Map Editor
  • Stakeholder Map Editor
  • Multiple users
  • PDF export
  • PowerPoint integration
  • Duplication

Smaply Position In Our Categories

Since businesses have specific business needs, it is only rational they steer clear of deciding on an all-encompassing, ideal business program. Be that as it may, it is futile to try to discover such application even among sought-after software solutions. The practical step to do can be to note down the several important factors that merit examination such as crucial features, costing, technical skill competence of the employees, company size, etc. After which, you should do your research thoroughly. Go over these Smaply review articles and check out the other software options in your list more closely. Such comprehensive research guarantees you circumvent poorly fit applications and pay for the one that includes all the aspects you require business requires in sustaining growth.

Position of Smaply in our main categories:

TOP 100

Smaply is one of the top 100 Customer Experience Management Software products

If you are considering Smaply it may also be sensible to analyze other subcategories of Customer Experience Management Software gathered in our database of SaaS software reviews.

Every enterprise has its own characteristics, and may call for a particular type of Customer Experience Management Software solution that will be fit for their company size, type of customers and employees and even particular niche they support. We advise you don't count on finding a perfect solution that will work for each company no matter what their background is. It may be a good idea to read a few Smaply Customer Experience Management Software reviews first and even then you should remember what the software is supposed to do for your business and your workers. Do you require an easy and straightforward service with only essential functions? Will you actually make use of the advanced functionalities required by pros and big enterprises? Are there any specific features that are especially beneficial for the industry you operate in? If you ask yourself these questions it is going to be much easier to locate a trustworthy solution that will fit your budget.

How Much Does Smaply Cost?

Smaply Pricing Plans:

Free Trial

Starter

$28 per month

Regular

$56 per month

Business

$112 per month

Enterprise

By quote

Smaply is available in three monthly plans, plus a by-quote enterprise pricing plan. Here are the details:

Starter – $28 per month

  • 1 user only
  • single-user license
  • No additional users
  • Includes 3 projects

Regular – $56 per month

  • 3 users only
  • Multi-user license
  • $11/month per additional user
  • Unlimited projects
  • Export to Powerpoint, Excel
  • Read-only sharing for journey maps

Business – $112 per month

  • 3 users only
  • Multi-user license
  • $28/month per additional user
  • Unlimited projects
  • Export to Powerpoint, Excel
  • Read-only sharing for journey maps
  • Branded exports
  • Exclusive storyboard images

Enterprise  – by quote

  • Optional white labelling
  • Optional online trainings
  • Dedicated account manager
  • Minimum 10 users

User Satisfaction

Positive Social Media Mentions 12
Negative Social Media Mentions 0

We realize that when you make a decision to buy Customer Experience Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Smaply reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Smaply. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Linux
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Monthly payment
  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are Smaply pricing details?

Smaply Pricing Plans:

Free Trial

Starter

$28 per month

Regular

$56 per month

Business

$112 per month

Enterprise

By quote

Smaply is available in three monthly plans, plus a by-quote enterprise pricing plan. Here are the details:

Starter – $28 per month

  • 1 user only
  • single-user license
  • No additional users
  • Includes 3 projects

Regular – $56 per month

  • 3 users only
  • Multi-user license
  • $11/month per additional user
  • Unlimited projects
  • Export to Powerpoint, Excel
  • Read-only sharing for journey maps

Business – $112 per month

  • 3 users only
  • Multi-user license
  • $28/month per additional user
  • Unlimited projects
  • Export to Powerpoint, Excel
  • Read-only sharing for journey maps
  • Branded exports
  • Exclusive storyboard images

Enterprise  – by quote

  • Optional white labelling
  • Optional online trainings
  • Dedicated account manager
  • Minimum 10 users

What integrations are available for Smaply?

Smaply can integrate with PowerPoint to add visual customer experience graphs in your presentations and with Excel to import data and calculations and turn them into graphical maps.

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Reviewed By Jenny Chang
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