Retently Review
What is Retently?
Retently is a Net Promoter Score® survey software created for businesses of all sizes from different industries. Trusted by reputable companies such as GlaxoSmithKline, Wantas, Mailtrack, and Pepsico, this software has sent millions of surveys worldwide since its inception. It is also known for having an average response rate of 37% so you can be confident about the quality of the NPS surveys that pass through their system.
This software is equipped with different robust features to help you in audience segmentation, custom survey creation, and multi-channel survey collection. With these numerous capabilities at your disposal, retaining customers won’t be a problem. You’ll be able to analyze feedback from your clients to improve services as well as determine any problems in your current system with ease.
Moreover, the vendor offers competitive subscription plans that may be billed monthly or annually depending on your preference. These are priced according to the number of surveys you intend to conduct on a monthly basis as well as how advanced the features you need are, so it is easy to choose one that suits your operations and falls within your budget. They also have a quote-based enterprise plan option in case you want a more personalized subscription package for your company.
Show MoreOverview of Retently Benefits
Simpler Survey Creation
The effectiveness of a survey relies greatly on what questions you ask your customers. With Retently, you get access to a wide selection of pre-built survey templates with targeted questions that will help you get the answers you are looking for. These templates are highly customizable, so you can tweak its look or content according to the branding of your company. Of course, you can also make one from scratch should you decide to do so.
Optimized NPS Automation
You already spend a lot of time trying to find ways to improve customer service so why should you exert extra hours into conducting your NPS surveys? With Retently, you can automate your campaigns by simply setting up your survey and programming when the program should send the survey to your target audience. You can even create scenarios or set specific events as triggers in order to further optimize your automation campaign.
Wider Audience Reach
One of the most difficult parts of conducting surveys is reaching your audience. This is Retently offers multi-channel support so that you can reach a larger number of customers and collect a more diverse pool of feedback for your company. Be it through email, via social media, or through your web application, this software solution can send out surveys and consolidate information from different platforms so that you get a higher response rate on your surveys.
Highly Personalized User Experience
The platform can integrate with an extensive selection of native applications and third-party systems such as Zapier, Hubspot, Salesforce, and Shopify. With this, you can configure your program according to your existing processes or the changing needs of your business.
Show MoreOverview of Retently Features
- Targeted Surveys
- Advanced Reports
- Simple Segmentation
- Custom Templates
- Multiple Survey Channels
- Transactional NPS Campaigns
- NPS Automation Scenarios
- Native Integrations
Retently Position In Our Categories
Knowing that companies have special business-related needs, it is logical that they steer clear of preferring an all-encompassing, “perfect” software. However, it is nearly futile to pinpoint such a software system even among recognizable software products. The efficient step to do would be to write the several chief factors that entail careful thought including critical features, packages, skill aptitude of staff members, business size, etc. After which, you must perform your product research comprehensively. Have a look at some of these Retently review articles and look over each of the software solutions in your shortlist more closely. Such detailed product research can make sure you drop unsuitable apps and choose the system which offers all the tools your business requires for success.
Position of Retently in our main categories:
TOP
50
Retently is one of the top 50 Customer Experience Management Software products
TOP
20
Retently is one of the 20 Survey Tools products
It's important to note that virtually no app in the Customer Experience Management Software category is going to be an ideal solution that can match all the needs of different business types, sizes and industries. It may be a good idea to read a few Retently Customer Experience Management Software reviews first as some services may excel just in a very small group of applications or be created with a really specific type of industry in mind. Others might operate with a goal of being easy and intuitive and consequently lack advanced features needed by more experienced users. You can also come across solutions that cater to a wide group of users and provide a rich feature toolbox, but that in most cases comes at a higher cost of such a software. Make sure you're aware of your needs so that you pick a solution that provides specifically the elements you search for.
How Much Does Retently Cost?
Retently Pricing Plans:
Free Trial
Basic
$39 per month
Growth
$99 per month
Premium
$249 per month
Enterprise
Contact vendor
What are Retently pricing details?
Retently Pricing Plans:
Free Trial
Basic
$39 per month
Growth
$99 per month
Premium
$249 per month
Enterprise
Contact vendor
Retently offers different subscription packages depending on the types of features you need, the number of users you need the system to support, and the amount of surveys you intend to conduct monthly. This way, you get the most out of your budget and make sure you are only paying for what your operations require. If you still feel unsure about investing in this product, the vendor also has a free 14-day trial so that you can get a better feel of the features that the application has to offer.
Basic Plan – $39 per month / $328 per year
A basic NPS service for companies that start tracking and improving customer sentiment.
- 1,000 Monthly Surveys
- 1 Campaign
- 1 User
- Email surveys
- Multi-language survey templates
- Automation workflows, webhooks
- Conversations
- Customer segmentation
- Data export
- Email Marketing Integrations
- Slack Integration
Growth Plan – $99 per month / $832 per year
Great for SaaS, eCommerce, and SMBs that need multi-channel regular and transactional NPS.
- 5,000 Monthly Surveys
- 5 Campaigns
- 5 Users
- Email surveys
- Multi-language survey templates
- In-app surveys
- Transactional surveys
- Automation workflows, webhooks
- Conversations
- Customer segmentation
- Data export
- AI-powered response analytics
- Email Marketing Integrations
- Slack Integration
- Zapier Integration
- Intercom Integration
- Shopify Integration
Premium Plan – $249 per month / $2092 per month
Designed for companies that need to automate the processing of high volume customer feedback.
- 15,000 Monthly Surveys
- 15 Campaigns
- 15 Users
- Email surveys
- Multi-language survey templates
- In-app surveys
- Transactional surveys
- Automation workflows, webhooks
- Conversations
- Customer segmentation
- Data export
- AI-powered response analytics
- Email Marketing Integrations
- Slack Integration
- Zapier Integration
- Intercom Integration
- Shopify Integration
- CRM Integrations
- Retently API
- Import of existing NPS data
Enterprise Plan – Contact Vendor for Pricing
Customer experience management for companies looking for tailored solutions and custom integrations.
- Custom Monthly Surveys
- Custom Campaigns
- Custom Users
- Email surveys
- Multi-language survey templates
- In-app surveys
- Transactional surveys
- Automation workflows, webhooks
- Conversations
- Customer segmentation
- Data export
- AI-powered response analytics
- Email Marketing Integrations
- Slack Integration
- Zapier Integration
- Intercom Integration
- Shopify Integration
- CRM Integrations
- Retently API
- Import of existing NPS data
- Data Warehousing
- On-Premise, White-Label Service
User Satisfaction
Positive Social Media Mentions
41
Negative Social Media Mentions
4
We realize that when you decide to purchase a Customer Experience Management Software it’s vital not only to find out how professionals evaluate it in their reviews, but also to discover whether the real people and companies that bought it are indeed content with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and Retently reviews across a wide range of social media sites. The data is then presented in an easy to understand way revealing how many clients had positive and negative experience with Retently. With that information available you should be equipped to make an informed business decision that you won’t regret.
Technical details
Devices Supported
- Windows
- Android
- iPhone/iPad
- Mac
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Monthly payment
- Annual Subscription
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
- Freelancers
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Retently?
Retently offers API capabilities, allowing it to blend seamlessly with third-party applications such as:
- Zapier
- Intercom
- Slack
- Salesforce
- Hubspot
- Microsoft Dynamics
- Shopify
- Magento
- WooCommerce
- MailChimp
- Constant Contact
- Aweber
- Campaign Monitor
- GetResponse
- Pipedrive
- Zendesk
- FreshDesk
- Help Scout
- MonkeyLearn
- Geckoboard
- ChartMogul
Retently User Reviews
Retently average rating:
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Write your own review of this product
ADD A REVIEWMore reviews from 1 actual users:
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A tool that can turn your detractors into evangelizers!
Read full review >
5/5
Overall impression
5/5
Customer Support
4/5
Value for Money
5/5
Ease of Use
Published on: 01.04.2021
Company Size: More than 100 Employees
Industry: Others
PROS: One of Retently’s edge over its competitors is that it supports other messaging apps such as Slack. They have a really helpful team too.
CONS: I can’t think of any cons at the moment. The program and the people behind it are great!
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A tool that can turn your detractors into evangelizers!
Read full review >
5/5
Overall impression
5/5
Customer Support
4/5
Value for Money
5/5
Ease of Use
Published on: 01.04.2021
Company Size: More than 100 Employees
Industry: Others
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