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REVE Chat Review
What is REVE Chat?
REVE Chat is a comprehensive customer engagement platform that offers Live Chat, Voice Chat, Video Chat, Facebook Messaging and Viber Messaging services to simplify and maximize engagement and support for your website visitors and customers. With REVE Chat, your support agents have the platform to personally provide guidance and assistance to visitors throughout their whole journey at your website.
This live chat solution gives your website visitors to get the most out of their time visiting your site, whether looking for products and services or just browsing through. That said, REVE Chat is flexible enough to provide assistance on a personal level as agents become more aware of their diverse needs and deliver support on a one-to-one basis.
Show MoreOverview of REVE Chat Benefits
REVE Chat is a very simple and straightforward live chat solution and can be integrated into your website in mere moments. On top of that, REVE Chat offers an extensive set of capabilities and features, ranging from the trusty live chat functionality to a more interactive voice/video chat setup and the familiarity and versatility that comes with Facebook and Viber messaging among others. Friendly and powerful, REVE Chat simplifies the way businesses engage their visitors.
Visitors who visit your site get the most out of their time with REVE Chat. The moment they ask for support, REVE Chat enables your agents to provide assistance instantly. When a visitor makes specific requests or asks questions that require expert answers, REVE Chat ensures that these requests are routed to the right department and handled by the most qualified agents.
Companies and organizations now have their own mobile apps where their visitors can go if they are browsing the Internet using their smartphones and tablets. With REVE Chat, you can integrate REVE Chat to your mobile application in minutes using its mobile SDK.
REVE Chat helps improve online sales conversions as your agents deliver assistance and answers to your visitors. The system also increases support efficiency as it enables businesses to engage multiple visitors simultaneously.
Feedback is essential for business growth and REVE Chat gives customers a platform they can use to provide feedback. You can gather customer feedback easily and derive high value and actionable insight that you can use to better understand your customers and improve your products and services.
Show MoreOverview of REVE Chat Features
- Live Chat
- Voice/Video Chat
- Department Management
- Facebook Messaging
- Viber Messaging
- Visitor Analytics
- Auto Triggers
- REVE Chat SDK
What Problems Will REVE Chat Solve?
Providing assistance to multiple customers at a time: John is a customer support agent for an e-Commerce website with good traffic. During festivals, sales increase and so is customer complaints. Previously providing assistance to multiple customers at a time was not possible as the company was only offering phone and email support. But after that, they have added REVE Chat with which now John can live chat with 5 customers at a time and provide them support simultaneously. Customers are also very happy now as they are getting quick response and instant assistance from the company.
Get personal details of visitors before initiating chat sessions: In phone and email support, support team don’t get any information of visitors with which they can personalize the support service. There is a live chat company which wanted to provide better customer support and stay ahead of its competitors. So they added REVE Chat. As REVE Chat offers details of visitors like name, email address, contact number, geographic location, Past page visits, current page views etc, the support team now get to know the details of the visitors and can personalize the chat session. REVE Chat helps them to improve the quality of customer support and level of customer satisfaction.
Now live chat with Facebook company page visitors: Social media usage has increased and customers tend to reach to companies through social media. There is a company which wanted to offer social media customer support and added REVE Chat. They integrated REVE Chat with their Facebook company page and started offering live chat service on their company page itself. Customers come to their website and can initiate live chat sessions from there. The customer support team can receive and reply to these messages from a single place that is from REVE Chat dashboard itself.
Awards & Quality Certificates
REVE Chat Position In Our Categories
Keeping in mind companies have distinctive business-related requirements, it is only logical that they avoid choosing a one-size-fits-all, “perfect” software. Still, it is troublesome to try to find such an app even among widely used software systems. The clever thing to do is to tabulate the different essential functions which require inspection including important features, price terms, skill competence of staff members, business size, etc. Thereafter, you must do the product research comprehensively. Have a look at some of these REVE Chat reviews and scrutinize the other software options in your shortlist more closely. Such detailed product research ensure you avoid poorly fit software products and pay for the system that meets all the features your business requires.
Position of REVE Chat in our main categories:
TOP
200
REVE Chat is one of the top 200 Customer Support Software products
It is essential to realize that almost no service in the Live Chat Software category will be a perfect solution that can match all the needs of all company types, sizes and industries. It may be a good idea to read a few REVE Chat Live Chat Software reviews first as certain services may excel just in a really small group of applications or be created with a very specific type of industry in mind. Others may function with an idea of being easy and intuitive and as a result lack complex elements needed by more experienced users. You can also find services that focus on a broad group of customers and offer a powerful feature base, however this usually comes at a more significant price of such a software. Be certain that you're aware of your requirements so that you purchase a software that offers exactly the elements you search for.
How Much Does REVE Chat Cost?
REVE Chat Pricing Plans:
Free Trial
Standard
$15/license/month
Advanced
$25/license/month
Enterprise
By quote
What are REVE Chat pricing details?
REVE Chat Pricing Plans:
Free Trial
Standard
$15/license/month
Advanced
$25/license/month
Enterprise
By quote
REVE Chat offers three enterprise pricing subscriptions for users to choose from. Give the details a look, and select the best plan for your company:
Standard – $15/license/month or $13.5/license/month (annual billing) or $12/license/month (2-year subscription)
- Proactive Chat
- Chat Monitoring
- Online Visitor Tracking
- Canned Response
- File Transfer
- Chat Transfer
- Facebook Chat Integration
- Multiple Website Integration
- 256 Bit SSL Encryption
Advanced – $25/license/month or $22.5/license/month (annual billing) or $20/license/month (2-year subscription)
- All Standard features
- Live Video Chat
- Live Voice Call
- Queuing
- Advanced Reporting
- Chat Banner Customization
- Agent Rating
Enterprise – Custom Enterprise Pricing
- All Advanced features
- Custom Development
- Custom Analytic Report
- Integration Support
- Custom Requirements Development
- On-premise or Cloud Solution
- Unlimited Website Integration
- Custom Reporting
- Dedicated Account Manager
User Satisfaction
Positive Social Media Mentions
189
Negative Social Media Mentions
3
We know that when you choose to get a Live Chat Software it’s important not only to find out how experts score it in their reviews, but also to find out if the real clients and companies that bought these solutions are genuinely satisfied with the service. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and REVE Chat reviews across a broad range of social media sites. The data is then displayed in a simple to understand way revealing how many users had positive and negative experience with REVE Chat. With that information at hand you should be prepared to make an informed purchasing decision that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Android
- Mac
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Monthly payment
- Annual Subscription
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for REVE Chat?
REVE Chat integrates with the following business systems and applications:
- Viber
- Facebook Messenger
- WordPress
- Joomla
- Drupal
- MODX
- Shopify
- Magento
- WooCommerce
- Zencart
- Prestashop
- Wix
- Weebly
REVE Chat User Reviews
REVE Chat average rating:
1/5
Overall impression
2/5
Customer Support
2/5
Value for Money
1/5
Ease of Use
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ADD A REVIEWMore reviews from 1 actual users:
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I’m pretty sure I could build a better app myself
Read full review >
1/5
Overall impression
1/5
Customer Support
1/5
Value for Money
2/5
Ease of Use
Published on: 22.03.2021
Company Size: 11-50 Employees
Industry: Events Services
PROS: The only redeeming factor is that the most basic possible features work.
CONS: The livechat software behaves like it was developed by beginner programmers and the support team has been equally useless. Try talking to them yourself and you'll quickly notice the broken English and unhelpful replies. Save yourself the headache and stick with a more established company instead.
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REVE Chat user reviews
I’m pretty sure I could build a better app myself
Read full review >
1/5
Overall impression
1/5
Customer Support
1/5
Value for Money
2/5
Ease of Use
Published on: 22.03.2021
Company Size: 11-50 Employees
Industry: Events Services
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