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REVE Chat Review

REVE Chat
Our score: 8.0 User satisfaction: 98%

What is REVE Chat?

REVE Chat is a comprehensive customer engagement platform that offers Live Chat, Voice Chat, Video Chat, Facebook Messaging and Viber Messaging services to simplify and maximize engagement and support for your website visitors and customers. With REVE Chat, your support agents have the platform to personally provide guidance and assistance to visitors throughout their whole journey at your website.

This live chat solution gives your website visitors to get the most out of their time visiting your site, whether looking for products and services or just browsing through. That said, REVE Chat is flexible enough to provide assistance on a personal level as agents become more aware of their diverse needs and deliver support on a one-to-one basis.

Overview of REVE Chat Benefits

REVE Chat is a very simple and straightforward live chat solution and can be integrated into your website in mere moments. On top of that, REVE Chat offers an extensive set of capabilities and features, ranging from the trusty live chat functionality to a more interactive voice/video chat setup and the familiarity and versatility that comes with Facebook and Viber messaging among others. Friendly and powerful, REVE Chat simplifies the way businesses engage their visitors.

Visitors who visit your site get the most out of their time with REVE Chat. The moment they ask for support, REVE Chat enables your agents to provide assistance instantly. When a visitor makes specific requests or asks questions that require expert answers, REVE Chat ensures that these requests are routed to the right department and handled by the most qualified agents.

Companies and organizations now have their own mobile apps where their visitors can go if they are browsing the Internet using their smartphones and tablets. With REVE Chat, you can integrate REVE Chat to your mobile application in minutes using its mobile SDK.

REVE Chat helps improve online sales conversions as your agents deliver assistance and answers to your visitors. The system also increases support efficiency as it enables businesses to engage multiple visitors simultaneously.

Feedback is essential for business growth and REVE Chat gives customers a platform they can use to provide feedback. You can gather customer feedback easily and derive high value and actionable insight that you can use to better understand your customers and improve your products and services.

Overview of REVE Chat Features

  • Live Chat
  • Voice/Video Chat
  • Department Management
  • Facebook Messaging
  • Viber Messaging
  • Visitor Analytics
  • Auto Triggers
  • REVE Chat SDK

What Problems Will REVE Chat Solve?

Providing assistance to multiple customers at a time: John is a customer support agent for an e-Commerce website with good traffic. During festivals, sales increase and so is customer complaints. Previously providing assistance to multiple customers at a time was not possible as the company was only offering phone and email support. But after that, they have added REVE Chat with which now John can live chat with 5 customers at a time and provide them support simultaneously. Customers are also very happy now as they are getting quick response and instant assistance from the company.

Get personal details of visitors before initiating chat sessions: In phone and email support, support team don’t get any information of visitors with which they can personalize the support service. There is a live chat company which wanted to provide better customer support and stay ahead of its competitors. So they added REVE Chat. As REVE Chat offers details of visitors like name, email address, contact number, geographic location, Past page visits, current page views etc, the support team now get to know the details of the visitors and can personalize the chat session. REVE Chat helps them to improve the quality of customer support and level of customer satisfaction.

Now live chat with Facebook company page visitors: Social media usage has increased and customers tend to reach to companies through social media. There is a company which wanted to offer social media customer support and added REVE Chat. They integrated REVE Chat with their Facebook company page and started offering live chat service on their company page itself. Customers come to their website and can initiate live chat sessions from there. The customer support team can receive and reply to these messages from a single place that is from REVE Chat dashboard itself.

Awards & Quality Certificates

REVE Chat Position In Our Categories

Knowing that companies have particular business-related requirements, it is reasonable they avoid paying for a one-size-fits-all, ideal business application. At any rate, it is almost impossible to stumble on such an app even among well-known software systems. The efficient step to undertake should be to make a list of the several significant functions that require research including essential features, price terms, skill capability of staff members, business size, etc. Thereafter, you should conduct the research thoroughly. Browse through some REVE Chat evaluations and check out the other software options in your list in detail. Such all-encompassing product investigation ascertains you circumvent unsuitable software products and choose the one which provides all the benefits your company requires to realize efficiency.

Position of REVE Chat in our main categories:

TOP 200

REVE Chat is one of the top 200 Customer Support Software products

REVE Chat is also listed in the following subcategories:

There are popular and widely used applications in each software group. But are they automatically the best fit for your company’s specific requirements? A trendy software product may have thousands of subscribers, but does it offer what you need? For this reason, do not blindly spend on popular systems. Read at least a few REVE Chat Live Chat Software reviews and consider the factors that you want in the software such as the price, main features, available integrations etc. Then, choose a few solutions that fit your wants. Try out the free trials of these apps, read online comments, get explanations from the vendor, and do your investigation thoroughly. This in-depth groundwork is certain to aid you choose the finest software application for your company’s specific requirements.

How Much Does REVE Chat Cost?

REVE Chat Pricing Plans:

Free Trial

Standard

$15/license/month

Advanced

$25/license/month

Enterprise

By quote

REVE Chat offers three enterprise pricing subscriptions for users to choose from. Give the details a look, and select the best plan for your company:

Standard – $15/license/month or $13.5/license/month (annual billing) or $12/license/month (2-year subscription)

  • Proactive Chat
  • Chat Monitoring
  • Online Visitor Tracking
  • Canned Response
  • File Transfer
  • Chat Transfer
  • Facebook Chat Integration
  • Multiple Website Integration
  • 256 Bit SSL Encryption

Advanced – $25/license/month or $22.5/license/month (annual billing) or $20/license/month (2-year subscription)

  • All Standard features
  • Live Video Chat
  • Live Voice Call
  • Queuing
  • Advanced Reporting
  • Chat Banner Customization
  • Agent Rating

Enterprise – Custom Enterprise Pricing

  • All Advanced features
  • Custom Development
  • Custom Analytic Report
  • Integration Support
  • Custom Requirements Development
  • On-premise or Cloud Solution
  • Unlimited Website Integration
  • Custom Reporting
  • Dedicated Account Manager

User Satisfaction

Positive Social Media Mentions 189
Negative Social Media Mentions 3

We realize that when you make a decision to buy Live Chat Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and REVE Chat reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with REVE Chat. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Android
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Monthly payment
  • Annual Subscription
  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

Popular REVE Chat Alternatives

Top Competitors To REVE Chat By Price

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Product name:
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REVE Chat Comparisons

What are REVE Chat pricing details?

REVE Chat Pricing Plans:

Free Trial

Standard

$15/license/month

Advanced

$25/license/month

Enterprise

By quote

REVE Chat offers three enterprise pricing subscriptions for users to choose from. Give the details a look, and select the best plan for your company:

Standard – $15/license/month or $13.5/license/month (annual billing) or $12/license/month (2-year subscription)

  • Proactive Chat
  • Chat Monitoring
  • Online Visitor Tracking
  • Canned Response
  • File Transfer
  • Chat Transfer
  • Facebook Chat Integration
  • Multiple Website Integration
  • 256 Bit SSL Encryption

Advanced – $25/license/month or $22.5/license/month (annual billing) or $20/license/month (2-year subscription)

  • All Standard features
  • Live Video Chat
  • Live Voice Call
  • Queuing
  • Advanced Reporting
  • Chat Banner Customization
  • Agent Rating

Enterprise – Custom Enterprise Pricing

  • All Advanced features
  • Custom Development
  • Custom Analytic Report
  • Integration Support
  • Custom Requirements Development
  • On-premise or Cloud Solution
  • Unlimited Website Integration
  • Custom Reporting
  • Dedicated Account Manager

What integrations are available for REVE Chat?

REVE Chat integrates with the following business systems and applications:

  • Viber
  • Facebook Messenger
  • WordPress
  • Joomla
  • Drupal
  • MODX
  • Shopify
  • Magento
  • WooCommerce
  • Zencart
  • Prestashop
  • Wix
  • Weebly
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Reviewed By Nestor Gilbert
Page last modified
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