RingCentral Contact Center Review

The RingCentral Contact Center offers a plethora of benefits for businesses of different types and sizes. With its intuitive and scalable interface, this platform can provide enterprise-grade communication capabilities that you can tailor to your specific requirements. It can even integrate seamlessly with a number of built-in and third-party applications such as Microsoft, Salesforce, Dropbox, Google, and Zendesk to make customization much easier. To help you further understand the features that this platform has to offer, here are some of the benefits it can offer:

Better Contact Center Agent Performance

The quality of customer service you give relies on the performance of your agents. If you are looking to improve the way your contact center agents work, RingCentral offers a multitude of features to help you. From skill-based routing to real-time call monitoring, this system will allow you to make your customer interactions more efficient and personalized. It even has interactive voice response options and self-service capabilities that can help you gather additional customer information. If that’s not enough to help you reinforce your operations, RingCentral Contact Center also has CRM integrations so you your agents can get the right data at the right time.

As for your supervisors, this platform offers performance management features that they can access via dashboard. This is equipped with analytics tools and tracking options that will let you determine how to better delegate workload and maximize the time of your employees. Gamification tools may also be sued to drive agent performance.

Simplified Contact Center Operations

Contact center operations can be quite complicated as it requires you and your agents to have a deep knowledge of your products and services as well as understand the concerns of your customers. On top of that, you need to ensure that the right calls are being forwarded to the right people. To help you accomplish this, RingCentral Contact Center allows you to configure extensions, manage call forwarding, routing, or blocking, and enable auto call attendants in a systematized way that can be customized according to your preferences. It also automates various mundane processes to help you get more things done with less effort.

Unified Communications Efforts

Modern technology has opened up new modes of communication. While this makes it more convenient for you to stay in touch with clients and leads, it can be difficult for you to manage your contact center operations. Using RingCentral Contact Center, you can consolidate customer interactions across channels by integrating all of your communication tools into a unified platform. This way, you can utilize multiple communication tools like voice calls, SMS, social media, or email for your operations without having to jump from system to system.

Increased Productivity

Every second counts when it comes to managing a contact center. This means, if you experience any sort of downtime for whatever reason, you can easily lose clients. This is why RingCentral Contact Center was designed for business continuity in cases of poor, but even completely lost Internet connection. The application simply switches to cellular voice and data networks whenever problems happen, so that your agents and administrators can continue with their tasks without any disturbance. The vendor also offers a 99.99% uptime guarantee.

Fast and Straightforward Software Implementation

Another great thing about RingCentral Contact Center is that it offers a straightforward software implementation that doesn’t take up too much time. It is known for having a user-friendly interface that is built in such a way that you won’t need to consult technicians or hire experts in order to implement. Additionally, the platform can easily handle complex phone configurations, making it easy for both professional and novice users to make the transition from the traditional call center setup to the more modern one without the need for extensive training.