CloudAgent Review
What is CloudAgent?
CloudAgent is a cloud-based contact center designed to handle inbound, outbound, and blended communications. The platform is loaded with basic and advanced contact center capabilities, including multi-channel ACD that allows users to engage, interact, and initiate communications via voice, email, SMS, and social media. Other functionalities include IVR functions, outbound dialer, skill-based routing, intelligent universal call queueing, and quality monitoring tools for supervisors.
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Overview of CloudAgent Benefits
Improve Agent Efficiency
CloudAgent Cloud-based Customer Engagement Platform enables businesses to interact with their clients from start to end of their journeys via marketing, sales, support, and retention programs. With its unified desktop, agents can access multiple channels, dialers, and other contact center applications through its unified desktop. Advanced functionalities such as ACD, skill routing, screen pop, sticky agents and more have proven to bolster agent’s efficiency by 60%.
Get Insights
Gather valuable, actionable insights with CloudAgent’s Interaction Analyst feature. With over 300 reports spanning all aspects of a contact center, CloudAgent lets users identify their top performers, average handling time, and peak hours among others.
Reduce Call Handling Time
Cloud IVR lets users construct and implement complicated IVR designs for the back-end to engage callers before they are routed to agents. This feature gives agents access to contextual information about their callers like previous contact history and more.
Dialer
Know how to reach your customers with the Dialer function. This tool helps agents identify the best way for contact their clients and contributed to 400% increase of productivity compared to manual dialing.
Quality Monitoring
Quality supervisors can easily assess agent performance with CloudAgent’s integrated voice logger. Effectively evaluate an agent based on pre-set criteria such as skill, campaign context, and other parameters.
Open API
Integrate CloudAgent with your business systems seamlessly with its Open API feature. While the platform performs well out of the box, know that it can be configured to suit the ever changing demands and requirements of your business.
24/7 Support
CloudAgent comes with 99.99% efficiency with redundancy built at every level. The support is available 24×7, 365 days a year. Ozonetel support team is always available to resolve the queries at the earliest
Show MoreOverview of CloudAgent Features
- Interaction Analyst
- ACD
- Skill routing
- Screen pop
- Sticky agents
- Multiple channels
- Dialer
- Cloud IVR
- Quality monitoring
- Open API
What Problems Will CloudAgent Solve?
Integration
Seamless integration with the leading CRM, helpdesk, and analytics systems makes CloudAgent a very flexible contact center platform. Saleforce, Zendesk, Sugar CRM, Zoho and FreshDesk are just some of the solutions CloudAgent works well with. On top of that, CloudAgent is integrated with Google Analytics and Mixpanel, enabling users to track calls using popular analytics reports.
Scale: Pay on Demand
Scalability makes CloudAgent a very appealing platform for any types of business. Scale up or down immediately depending on your business needs. Or businesses can opt to scale on demand and pay only for the features they choose.
Innovation
CloudAgent is constantly improving its tools and is seeking on how incorporate innovations to their platform. Among the innovations the system intends to introduce soon are Speech Recognition, Vide, and WebRTC.
CloudAgent Position In Our Categories
Keeping in mind businesses have their own business needs, it is only logical they abstain from seeking a one-size-fits-all, “perfect” system. However, it is nearly futile to chance on such application even among sought-after software solutions. The correct step to do can be to note down the varied significant aspects which call for a inspection like important features, price plans, technical skill aptitude of the users, organizational size, etc. Then, you should perform your research systematically. Read some of these CloudAgent evaluations and check out the other software solutions in your list in detail. Such all-encompassing research makes sure you take out poorly fit applications and select the system that delivers all the aspects your business requires in sustaining growth.
Position of CloudAgent in our main categories:
TOP
500
CloudAgent is one of the top 500 Customer Support Software products
Organizations have different needs and requirements and no software application can be perfect in such a condition. It is pointless to try to find a perfect off-the-shelf software product that meets all your business requirements. The intelligent thing to do would be to modify the application for your unique requirements, staff member skill levels, finances, and other aspects. For these reasons, do not hurry and pay for well-publicized leading applications. Though these may be widely used, they may not be the perfect fit for your specific requirements. Do your homework, investigate each short-listed application in detail, read a few CloudAgent Customer Support Software reviews, call the seller for explanations, and finally choose the app that offers what you need.
How Much Does CloudAgent Cost?
CloudAgent Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
What are CloudAgent pricing details?
CloudAgent Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
Pricing available by quote. Contact CloudAgent directly to discuss pricing details.
User Satisfaction
Positive Social Media Mentions
4
Negative Social Media Mentions
0
We are aware that when you make a decision to purchase a Customer Support Software it’s important not only to learn how professionals rank it in their reviews, but also to find out whether the real people and businesses that use these solutions are actually happy with the product. Because of that need we’ve devised our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and CloudAgent reviews across a broad range of social media sites. The information is then displayed in a simple to digest format showing how many customers had positive and negative experience with CloudAgent. With that information at your disposal you should be equipped to make an informed purchasing decision that you won’t regret.
Technical details
Devices Supported
- Windows
- Android
- iPhone/iPad
- Mac
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Quote-based
Customer Types
- Small Business
- Medium Business
- Freelancers
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for CloudAgent?
Apart from integration with all leading CRM systems, helpdesk software and analytics engines, CloudAgent has also been integrated with vertical-specific software like patient care software, real estate software, back-end support software etc.
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