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CloudAgent Review

CloudAgent
Our score: 7.2 User satisfaction: 100%

What is CloudAgent?

CloudAgent is a cloud-based contact center designed to handle inbound, outbound, and blended communications. The platform is loaded with basic and advanced contact center capabilities, including multi-channel ACD that allows users to engage, interact, and initiate communications via voice, email, SMS, and social media. Other functionalities include IVR functions, outbound dialer, skill-based routing, intelligent universal call queueing, and quality monitoring tools for supervisors.

 

Overview of CloudAgent Benefits

Improve Agent Efficiency

CloudAgent Cloud-based Customer Engagement Platform enables businesses to interact with their clients from start to end of their journeys via marketing, sales, support, and retention programs. With its unified desktop, agents can access multiple channels, dialers, and other contact center applications through its unified desktop. Advanced functionalities such as ACD, skill routing, screen pop, sticky agents and more have proven to bolster agent’s efficiency by 60%.

Get Insights

Gather valuable, actionable insights with CloudAgent’s Interaction Analyst feature. With over 300 reports spanning all aspects of a contact center, CloudAgent lets users identify their top performers, average handling time, and peak hours among others.

Reduce Call Handling Time

Cloud IVR lets users construct and implement complicated IVR designs for the back-end to engage callers before they are routed to agents. This feature gives agents access to contextual information about their callers like previous contact history and more.

Dialer

Know how to reach your customers with the Dialer function. This tool helps agents identify the best way for contact their clients and contributed to 400% increase of productivity compared to manual dialing.

Quality Monitoring

Quality supervisors can easily assess agent performance with CloudAgent’s integrated voice logger. Effectively evaluate an agent based on pre-set criteria such as skill, campaign context, and other parameters.

Open API

Integrate CloudAgent with your business systems seamlessly with its Open API feature. While the platform performs well out of the box, know that it can be configured to suit the ever changing demands and requirements of your business.

24/7 Support

CloudAgent comes with 99.99% efficiency with redundancy built at every level. The support is available 24×7, 365 days a year. Ozonetel support team is always available to resolve the queries at the earliest

Overview of CloudAgent Features

  • Interaction Analyst
  • ACD
  • Skill routing
  • Screen pop
  • Sticky agents
  • Multiple channels
  • Dialer
  • Cloud IVR
  • Quality monitoring
  • Open API

What Problems Will CloudAgent Solve?

Integration

Seamless integration with the leading CRM, helpdesk, and analytics systems makes CloudAgent a very flexible contact center platform. Saleforce, Zendesk, Sugar CRM, Zoho and FreshDesk are just some of the solutions CloudAgent works well with. On top of that, CloudAgent is integrated with Google Analytics and Mixpanel, enabling users to track calls using popular analytics reports.

Scale: Pay on Demand

Scalability makes CloudAgent a very appealing platform for any types of business. Scale up or down immediately depending on your business needs. Or businesses can opt to scale on demand and pay only for the features they choose.

Innovation

CloudAgent is constantly improving its tools and is seeking on how incorporate innovations to their platform. Among the innovations the system intends to introduce soon are Speech Recognition, Vide, and WebRTC.

CloudAgent Position In Our Categories

Knowing that businesses have distinctive business-related demands, it is wise they steer clear of going for a one-size-fits-all, ”best” software. Nevertheless, it is almost impossible to try to discover such a software solution even among recognizable software systems. The practical thing to undertake can be to take note of the varied main functions which entail inspection including critical features, pricing, skill competence of the users, business size, etc. Thereafter, you must conduct your research systematically. Go over these CloudAgent evaluations and explore each of the software systems in your list more closely. Such comprehensive research can make sure you steer clear of unfit software products and subscribe to the one which delivers all the aspects you require business requires.

Position of CloudAgent in our main categories:

TOP 500

CloudAgent is one of the top 500 Customer Support Software products

CloudAgent is also listed in the following subcategories:

It's essential to realize that almost no software in the Customer Support Software category is an ideal solution able to match all the goals of all business types, sizes and industries. It may be a good idea to read a few CloudAgent Customer Support Software reviews first as specific services can dominate just in a really small group of applications or be created with a very specific type of industry in mind. Others can function with an intention of being easy and intuitive and as a result lack complex elements desired by more experienced users. You can also find apps that focus on a wide group of users and provide a rich feature base, however that in most cases comes at a more significant cost of such a service. Be certain that you're aware of your requirements so that you purchase a service that provides exactly the elements you search for.

How Much Does CloudAgent Cost?

CloudAgent Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Pricing available by quote. Contact CloudAgent directly to discuss pricing details.

User Satisfaction

Positive Social Media Mentions 4
Negative Social Media Mentions 0

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and CloudAgent reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with CloudAgent. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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CloudAgent Comparisons

What are CloudAgent pricing details?

CloudAgent Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Pricing available by quote. Contact CloudAgent directly to discuss pricing details.

What integrations are available for CloudAgent?

Apart from integration with all leading CRM systems, helpdesk software and analytics engines, CloudAgent has also been integrated with vertical-specific software like patient care software, real estate software, back-end support software etc.

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Reviewed By Louie Andre
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