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CloudAgent REVIEW

Customer Support Software

No user reviews
USER SATISFACTION 100%
OUR SCORE 7.2

What is CloudAgent?

CloudAgent is a cloud-based contact center designed to handle inbound, outbound, and blended communications. The platform is loaded with basic and advanced contact center capabilities, including multi-channel ACD that allows users to engage, interact, and initiate communications via voice, email, SMS, and social media. Other functionalities include IVR functions, outbound dialer, skill-based routing, intelligent universal call queueing, and quality monitoring tools for supervisors.

 

Overview of CloudAgent Benefits

Improve Agent Efficiency

CloudAgent Cloud-based Customer Engagement Platform enables businesses to interact with their clients from start to end of their journeys via marketing, sales, support, and retention programs. With its unified desktop, agents can access multiple channels, dialers, and other contact center applications through its unified desktop. Advanced functionalities such as ACD, skill routing, screen pop, sticky agents and more have proven to bolster agent’s efficiency by 60%.

Get Insights

Gather valuable, actionable insights with CloudAgent’s Interaction Analyst feature. With over 300 reports spanning all aspects of a contact center, CloudAgent lets users identify their top performers, average handling time, and peak hours among others.

Reduce Call Handling Time

Cloud IVR lets users construct and implement complicated IVR designs for the back-end to engage callers before they are routed to agents. This feature gives agents access to contextual information about their callers like previous contact history and more.

Dialer

Know how to reach your customers with the Dialer function. This tool helps agents identify the best way for contact their clients and contributed to 400% increase of productivity compared to manual dialing.

Quality Monitoring

Quality supervisors can easily assess agent performance with CloudAgent’s integrated voice logger. Effectively evaluate an agent based on pre-set criteria such as skill, campaign context, and other parameters.

Open API

Integrate CloudAgent with your business systems seamlessly with its Open API feature. While the platform performs well out of the box, know that it can be configured to suit the ever changing demands and requirements of your business.

24/7 Support

CloudAgent comes with 99.99% efficiency with redundancy built at every level. The support is available 24×7, 365 days a year. Ozonetel support team is always available to resolve the queries at the earliest

Overview of CloudAgent Features

  • Interaction Analyst
  • ACD
  • Skill routing
  • Screen pop
  • Sticky agents
  • Multiple channels
  • Dialer
  • Cloud IVR
  • Quality monitoring
  • Open API

What Problems Will CloudAgent Solve?

Integration

Seamless integration with the leading CRM, helpdesk, and analytics systems makes CloudAgent a very flexible contact center platform. Saleforce, Zendesk, Sugar CRM, Zoho and FreshDesk are just some of the solutions CloudAgent works well with. On top of that, CloudAgent is integrated with Google Analytics and Mixpanel, enabling users to track calls using popular analytics reports.

Scale: Pay on Demand

Scalability makes CloudAgent a very appealing platform for any types of business. Scale up or down immediately depending on your business needs. Or businesses can opt to scale on demand and pay only for the features they choose.

Innovation

CloudAgent is constantly improving its tools and is seeking on how incorporate innovations to their platform. Among the innovations the system intends to introduce soon are Speech Recognition, Vide, and WebRTC.

CloudAgent Position In Our Categories

Position of CloudAgent in our main categories:

200

CloudAgent is one of the top 200 Customer Support Software products

200

CloudAgent is one of the top 200
Customer Support Software products


CloudAgent is also listed in the following subcategories:

Category:Position:Category:Position:
Call Center Software#31
Category:Position:
Call Center Software#31

Companies have diverse wants and requirements and no software solution can be ideal in such a scenario. It is futile to try to find an ideal off-the-shelf software system that meets all your business wants. The wise thing to do would be to modify the system for your unique wants, staff member skill levels, finances, and other aspects. For these reasons, do not hasten and invest in well-publicized leading systems. Though these may be widely used, they may not be the perfect fit for your particular requirements. Do your groundwork, check out each short-listed platform in detail, read a few CloudAgent reviews, contact the maker for clarifications, and finally select the app that provides what you require.

How Much Does CloudAgent Cost?

CloudAgent Pricing Plans:

Pricing available by quote. Contact CloudAgent directly to discuss pricing details.

User Satisfaction

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and CloudAgent reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with CloudAgent. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

3

NEGATIVE SOCIAL MENTIONS

0

Technical details

Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
Language Support
  • USA
  • UK
  • Canada
  • Germany
  • India
  • Japan
Pricing Model
  • Quote-based
Customer Types
  • Small Business
  • Medium Business
  • Freelancers
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.
  • TRAINING
  • TICKETS

What are CloudAgent pricing details?

CloudAgent Pricing Plans:

Pricing available by quote. Contact CloudAgent directly to discuss pricing details.

What integrations are available for CloudAgent?

Apart from integration with all leading CRM systems, helpdesk software and analytics engines, CloudAgent has also been integrated with vertical-specific software like patient care software, real estate software, back-end support software etc.

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