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Serena Service Manager Review

Serena Service Manager
Our score: 7.0 User satisfaction: 93%

What is Serena Service Manager?

Serena Service Manager is a system developed with a process-driven approach to ITSM. It allows business and IT to work together. This platform is easy to use, inexpensive to maintain, and provides wide visibility across the service delivery lifecycle.

Serena Service Manager is the winner of Pink Elephant’s ITIL Innovation of the Year award. This product makes fluid and flexible IT service management possible. You can avail it on premise, in the cloud, or as a hybrid of the two options.

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Overview of Serena Service Manager Benefits

Benefits for Business

Serena Service Manager provides a single point of contact for all services, giving users:

  • Easy access to the services that IT has to offer
  • Timely and accurate information on issue resolution
  • Increased satisfaction with IT services

Benefits for IT

Serena Service Manager is built on process and designed to adapt. It helps your IT organization:

  • Lower total cost of ownership (TCO) by enabling you to easily configure your processes to match the way you deliver new services
  • Minimize issue resolution times with full visibility across integrated service delivery processes
  • Boost agent productivity and user satisfaction with a centralized service request center
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Overview of Serena Service Manager Features

  • Change management
  • Configuration management
  • Dashboards and reports
  • Deployment options
  • Enterprise service catalog
  • Financial asset management
  • Incident and problem management
  • IT process automation
  • ITIL support
  • Knowledge management
  • Release management
  • Request fulfillment
  • Service level management
  • Social IT
  • User self-service

Serena Service Manager Position In Our Categories

Keeping in mind businesses have particular business requirements, it is only rational that they avoid going for a one-size-fits-all, “perfect” software product. However, it would be almost impossible to chance on such a software solution even among well-known software products. The right step to undertake can be to set down the several critical functions which demand examination such as critical features, budget, technical skill competence of staff members, organizational size, etc. After which, you must follow through the research to a full extent. Read these Serena Service Manager evaluations and explore each of the applications in your shortlist more closely. Such comprehensive research ascertains you keep away from unfit applications and choose the one that provides all the tools your business requires.

Position of Serena Service Manager in our main categories:

TOP 500

Serena Service Manager is one of the top 500 Customer Support Software products

Each company is different, and can call for a specific Customer Support Software solution that will be adjusted to their business size, type of clients and staff and even particular niche they support. We advise you don't count on getting a perfect services that is going to be suitable for every business regardless of their history is. It may be a good idea to read a few Serena Service Manager Customer Support Software reviews first and even then you should remember what the software is supposed to do for your business and your staff. Do you need a simple and intuitive app with just essential functions? Will you actually make use of the advanced tools required by experts and large enterprises? Are there any specific tools that are especially useful for the industry you operate in? If you ask yourself these questions it will be much easier to find a trustworthy software that will fit your budget.

How Much Does Serena Service Manager Cost?

Serena Service Manager Pricing Plans:

Free Trial

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What are Serena Service Manager pricing details?

Serena Service Manager Pricing Plans:

Free Trial

Serena Service Manager offers flexible deployment and pricing options. The solution is available for deployment on premises, via the Cloud, or through a hybrid model that leverages your existing ITSM investments. Serena Service Manager on demand’s pricing starts at $89/user/month.

For more pricing information, contact the vendor.

User Satisfaction

Positive Social Media Mentions 128
Negative Social Media Mentions 7

We realize that when you make a decision to get a Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to check if the real users and companies that use it are indeed content with the service. Because of that need we’ve designer our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Serena Service Manager reviews across a wide range of social media sites. The data is then presented in an easy to understand way indicating how many people had positive and negative experience with Serena Service Manager. With that information at hand you should be prepared to make an informed buying choice that you won’t regret.

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Technical details

Devices Supported

  • Windows
  • Mac

Deployment

  • Cloud Hosted
  • On Premise

Language Support

  • English
  • Germany
  • Japan

Pricing Model

  • Monthly payment
  • Annual Subscription

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

What integrations are available for Serena Service Manager?

No information available

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Louie Andre

By Louie Andre

B2B & SaaS market analyst and senior writer for FinancesOnline. He is most interested in project management solutions, believing all businesses are a work in progress. From pitch deck to exit strategy, he is no stranger to project business hiccups and essentials. He has been involved in a few internet startups including a digital route planner for a triple A affiliate. His advice to vendors and users alike? "Think of benefits, not features."

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