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Serena Service Manager Review

Serena Service Manager
Our score: 7.0 User satisfaction: 93%

What is Serena Service Manager?

Serena Service Manager is a system developed with a process-driven approach to ITSM. It allows business and IT to work together. This platform is easy to use, inexpensive to maintain, and provides wide visibility across the service delivery lifecycle.

Serena Service Manager is the winner of Pink Elephant’s ITIL Innovation of the Year award. This product makes fluid and flexible IT service management possible. You can avail it on premise, in the cloud, or as a hybrid of the two options.

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Overview of Serena Service Manager Benefits

Benefits for Business

Serena Service Manager provides a single point of contact for all services, giving users:

  • Easy access to the services that IT has to offer
  • Timely and accurate information on issue resolution
  • Increased satisfaction with IT services

Benefits for IT

Serena Service Manager is built on process and designed to adapt. It helps your IT organization:

  • Lower total cost of ownership (TCO) by enabling you to easily configure your processes to match the way you deliver new services
  • Minimize issue resolution times with full visibility across integrated service delivery processes
  • Boost agent productivity and user satisfaction with a centralized service request center
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Overview of Serena Service Manager Features

  • Change management
  • Configuration management
  • Dashboards and reports
  • Deployment options
  • Enterprise service catalog
  • Financial asset management
  • Incident and problem management
  • IT process automation
  • ITIL support
  • Knowledge management
  • Release management
  • Request fulfillment
  • Service level management
  • Social IT
  • User self-service

Serena Service Manager Position In Our Categories

Because companies have unique business-related demands, it is practical that they avoid paying for a one-size-fits-all, ”best” software system. Needless to say, it is almost impossible to try to chance on such an app even among sought-after software systems. The best thing to do should be to make a list of the different major functions that entail research like major features, budget, technical skill capability of the employees, organizational size, etc. Then, you must conduct your product research systematically. Go over these Serena Service Manager evaluations and scrutinize each of the software systems in your shortlist in detail. Such comprehensive product research can make sure you circumvent poorly fit applications and select the one which offers all the features your company requires to be successful.

Position of Serena Service Manager in our main categories:

TOP 500

Serena Service Manager is one of the top 500 Customer Support Software products

It's essential to keep in mind that virtually no service in the Customer Support Software category is a perfect solution that can fulfill all the requirements of all company types, sizes and industries. It may be a good idea to read a few Serena Service Manager Customer Support Software reviews first as certain software can perform well just in a really small group of applications or be designed with a very specific industry in mind. Others might function with a goal of being easy and intuitive and therefore lack advanced functions welcomed by more experienced users. There are also solutions that cater to a large group of users and offer a powerful feature base, however this in most cases comes at a more expensive price of such a solution. Make sure you're aware of your needs so that you purchase a software that provides all the elements you search for.

How Much Does Serena Service Manager Cost?

Serena Service Manager Pricing Plans:

Free Trial

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What are Serena Service Manager pricing details?

Serena Service Manager Pricing Plans:

Free Trial

Serena Service Manager offers flexible deployment and pricing options. The solution is available for deployment on premises, via the Cloud, or through a hybrid model that leverages your existing ITSM investments. Serena Service Manager on demand’s pricing starts at $89/user/month.

For more pricing information, contact the vendor.

User Satisfaction

Positive Social Media Mentions 128
Negative Social Media Mentions 7

We realize that when you choose to buy a Customer Support Software it’s important not only to find out how professionals score it in their reviews, but also to find out whether the actual users and businesses that purchased these solutions are indeed happy with the service. Because of that need we’ve designer our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and Serena Service Manager reviews across a broad array of social media sites. The information is then featured in a simple to digest form showing how many users had positive and negative experience with Serena Service Manager. With that information at hand you will be ready to make an informed purchasing decision that you won’t regret.

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Technical details

Devices Supported

  • Windows
  • Mac

Deployment

  • Cloud Hosted
  • On Premise

Language Support

  • English
  • Germany
  • Japan

Pricing Model

  • Monthly payment
  • Annual Subscription

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

What integrations are available for Serena Service Manager?

No information available

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Louie Andre

By Louie Andre

B2B & SaaS market analyst and senior writer for FinancesOnline. He is most interested in project management solutions, believing all businesses are a work in progress. From pitch deck to exit strategy, he is no stranger to project business hiccups and essentials. He has been involved in a few internet startups including a digital route planner for a triple A affiliate. His advice to vendors and users alike? "Think of benefits, not features."

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