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Serena Service Manager Review

Serena Service Manager
Our score: 7.0 User satisfaction: 93%

What is Serena Service Manager?

Serena Service Manager is a system developed with a process-driven approach to ITSM. It allows business and IT to work together. This platform is easy to use, inexpensive to maintain, and provides wide visibility across the service delivery lifecycle.

Serena Service Manager is the winner of Pink Elephant’s ITIL Innovation of the Year award. This product makes fluid and flexible IT service management possible. You can avail it on premise, in the cloud, or as a hybrid of the two options.

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Overview of Serena Service Manager Benefits

Benefits for Business

Serena Service Manager provides a single point of contact for all services, giving users:

  • Easy access to the services that IT has to offer
  • Timely and accurate information on issue resolution
  • Increased satisfaction with IT services

Benefits for IT

Serena Service Manager is built on process and designed to adapt. It helps your IT organization:

  • Lower total cost of ownership (TCO) by enabling you to easily configure your processes to match the way you deliver new services
  • Minimize issue resolution times with full visibility across integrated service delivery processes
  • Boost agent productivity and user satisfaction with a centralized service request center
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Overview of Serena Service Manager Features

  • Change management
  • Configuration management
  • Dashboards and reports
  • Deployment options
  • Enterprise service catalog
  • Financial asset management
  • Incident and problem management
  • IT process automation
  • ITIL support
  • Knowledge management
  • Release management
  • Request fulfillment
  • Service level management
  • Social IT
  • User self-service

Serena Service Manager Position In Our Categories

Knowing that companies have their own business-related wants, it is only sensible they steer clear of seeking a one-size-fits-all, ideal solution. Needless to say, it is difficult to chance on such an app even among popular software products. The sensible step to undertake would be to make a list of the various vital aspects which demand consideration like key features, price terms, technical skill levels of the employees, business size, etc. Then, you must conduct the research to a full extent. Browse over these Serena Service Manager evaluations and explore each of the software solutions in your shortlist in detail. Such well-rounded research ensure you drop unsuitable applications and buy the system which offers all the features your business requires.

Position of Serena Service Manager in our main categories:

TOP 500

Serena Service Manager is one of the top 500 Customer Support Software products

It is crucial to note that almost no app in the Customer Support Software category will be an ideal solution able to match all the needs of all business types, sizes and industries. It may be a good idea to read a few Serena Service Manager Customer Support Software reviews first as specific software might perform well exclusively in a very narrow group of applications or be created with a really specific type of industry in mind. Others can work with a goal of being easy and intuitive and consequently lack advanced functionalities welcomed by more experienced users. You can also come across services that focus on a broad group of customers and offer a powerful feature toolbox, however this usually comes at a higher cost of such a software. Ensure you're aware of your requirements so that you purchase a service that has specifically the elements you search for.

How Much Does Serena Service Manager Cost?

Serena Service Manager Pricing Plans:

Free Trial

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What are Serena Service Manager pricing details?

Serena Service Manager Pricing Plans:

Free Trial

Serena Service Manager offers flexible deployment and pricing options. The solution is available for deployment on premises, via the Cloud, or through a hybrid model that leverages your existing ITSM investments. Serena Service Manager on demand’s pricing starts at $89/user/month.

For more pricing information, contact the vendor.

User Satisfaction

Positive Social Media Mentions 128
Negative Social Media Mentions 7

We are aware that when you make a decision to buy a Customer Support Software it’s important not only to learn how professionals score it in their reviews, but also to discover whether the real clients and companies that purchased this software are genuinely content with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and Serena Service Manager reviews across a broad array of social media sites. The data is then presented in a simple to understand form indicating how many customers had positive and negative experience with Serena Service Manager. With that information available you will be ready to make an informed buying choice that you won’t regret.

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Technical details

Devices Supported

  • Windows
  • Mac

Deployment

  • Cloud Hosted
  • On Premise

Language Support

  • English
  • Germany
  • Japan

Pricing Model

  • Monthly payment
  • Annual Subscription

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

What integrations are available for Serena Service Manager?

No information available

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Louie Andre

By Louie Andre

B2B & SaaS market analyst and senior writer for FinancesOnline. He is most interested in project management solutions, believing all businesses are a work in progress. From pitch deck to exit strategy, he is no stranger to project business hiccups and essentials. He has been involved in a few internet startups including a digital route planner for a triple A affiliate. His advice to vendors and users alike? "Think of benefits, not features."

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