ServiceDeck Review
What is ServiceDeck?
ServiceDeck is an all-in-one business management solution that completely transforms how you operate your service-oriented business. By utilizing the software, you can efficiently manage your time and concentrate on the most important tasks for your business.
This platform enables seamless interaction between businesses, employees, and customers. It is a comprehensive tool that promotes business growth, task organization, and improved employee morale, and helps you provide exceptional customer service. ServiceDeck has established itself as a field management software (FMS) featuring a mobile field application that facilitates visual scheduling, comprehensive analysis, real-time updates, and customer relationship management.
ServiceDeck connects entrepreneurs to a new market of customers with just one click. This FSM platform brings potential customers seeking service solutions that match your business expertise.
Show MoreOverview of ServiceDeck Benefits
An All-in-One Solution
ServiceDeck is an all-in-one solution that integrates various aspects of a business, such as scheduling, document management, GPS tracking, and invoicing, into a single platform. By providing businesses with all the necessary tools in one place, ServiceDeck eliminates the need for multiple software and tools, streamlining operations and improving overall efficiency.
Monitor Everything From a Single Place
ServiceDeck offers a valuable benefit to customers with its dedicated “Customer Portal.” This portal allows customers to easily track the progress of their open requests, quotes, invoices, and job status. The online chat feature also allows customers to seek additional information regarding their requests. With ServiceDeck’s “Customer Portal,” customers can experience a sense of control and visibility into the services provided, ultimately leading to greater satisfaction with the business.
Expand Reach and Grow Client Base
With its AI-powered technology, ServiceDeck is specifically designed to cater to the unique needs of your business. Utilizing ServiceDeck’s marketplace allows businesses to access new markets, clients, and projects instantly. Additionally, the marketplace includes a data-driven business directory that allows for public reviews and ratings, giving potential clients the confidence to choose your business. The database of service providers also makes it easy to outsource work and streamline your operations.
Connect with Field Workers and Access Live Location
With ServiceDeck’s mobile app, businesses can enjoy multiple advantages when managing on-field workers. The app enables seamless communication between businesses and their on-field workers, allowing them to access their workers’ live location, work history, and project status with ease. The mobile app allows workers to view all scheduled jobs and update their status while on-field, providing businesses with real-time updates on the progress of their projects. Workers can also use the app to request time off, log work, and attach images or notes for easy reference. The app facilitates efficient communication, as workers can request additional resources to complete the job while on-field.
Show MoreOverview of ServiceDeck Features
- Customer Portal
- Marketplace
- Mobile App
- Email Templates
- Live Chat
- Team Management
- Smart Scheduling
- Quoting & Invoicing
- Inventory Management
- Document Management
- Workers’ GPS location tracking
- Automated notifications
- AI personal assistant with OpenAI integration
What Problems Will ServiceDeck Solve?
Problem #1: An electrical service company may face issues with delayed payments and cash flow errors due to issues with invoicing and collecting payments from clients.
Solution: ServiceDeck offers help through its Automated Proposals and Invoicing feature, which allows the company to automate its proposal creation process and convert jobs into customizable invoices with just one click. The platform also provides multiple payment options, including cash, card, or bank deposits, making it easier for clients to pay their invoices. By streamlining the invoicing process with ServiceDeck, the electrical service company can ensure timely payments, better cash flow management, and overall more efficient business operation.
Problem #2: A plumbing service company has difficulty managing the schedules of its workers, resulting in missed appointments, confusion among employees, and dissatisfied customers.
Solution: ServiceDeck’s Smart Scheduling feature allows the plumbing service company to easily visualize their daily workload and job assignments based on worker availability through the drag-and-drop calendar. The mobile app also keeps workers updated on job details, on-site progress, and time-off requests. This streamlined scheduling process leads to fewer missed appointments, better communication between employees, and increased customer satisfaction.
Problem #3: A landscaping business struggles with managing documents, such as contracts and permits, leading to disorganization, lost documents, and potential legal issues.
Solution: ServiceDeck’s Document Management feature allows the landscaping business to store and organize all necessary documents in one place, accessible by authorized personnel through the platform or mobile app. This ensures that important documents are never lost and that the business is always prepared in case of legal disputes.
Awards & Quality Certificates
ServiceDeck Position In Our Categories
Since businesses have their own business needs, it is only wise that they abstain from picking a one-size-fits-all, ”best” business application. Nonetheless, it is almost impossible to try to find such an app even among popular software solutions. The efficient step to undertake can be to tabulate the different key factors that merit consideration such as critical features, pricing, technical skill ability of the users, business size, etc. After which, you must double down on the product research through and through. Browse over some ServiceDeck evaluations and check out each of the software systems in your list in detail. Such all-encompassing research makes sure you keep away from ill-fitting software solutions and pay for the system that meets all the benefits your business requires.
Position of ServiceDeck in our main categories:
Every business has its own characteristics, and might call for a specific Field Service Management Software - FSM solution that will be designed for their business size, type of customers and staff and even specific industry they cater to. We advise you don't count on finding a perfect solution that is going to be suitable for each company no matter what their history is. It may be a good idea to read a few ServiceDeck Field Service Management Software - FSM reviews first and even then you should remember what the solution is supposed to do for your business and your workers. Do you require a simple and straightforward service with only elementary functions? Will you actually use the advanced tools required by experts and large enterprises? Are there any specific features that are especially beneficial for the industry you operate in? If you ask yourself these questions it will be much easier to get a trustworthy app that will match your budget.
How Much Does ServiceDeck Cost?
ServiceDeck Pricing Plans:
Free Trial
Individual
Free
Team
$35/user/month
Enterprise quote-based plan
Contact vendor
What are ServiceDeck pricing details?
ServiceDeck Pricing Plans:
Free Trial
Individual
Free
Team
$35/user/month
Enterprise quote-based plan
Contact vendor
ServiceDeck offers a free plan, a standard team plan, and a quote-based enterprise plan. You can see the full coverage of the plans below. New users can also take advantage of the 30-day free trial offer to test out the software’s features and capabilities.
Individual – Free
- Marketplace (available opportunities)
- Manage quotes
- Communication and chat
- Manage work orders
- CRM (import customers)
- Scheduling and dispatching
- Inventory management
- Team management
- Worker mobile application
- Track labor and hours
- Invoicing
- Reporting
- Integrations
Team – from $35/user/month
- Everything from Free +
- Support
- Personalized workflow
Enterprise – Custom Price
- Everything from Team +
- Cloud or dedicated servers
- Customizations
ServiceDeck also offers a feature customization ability should a customer require more features or changes in functionality. The implementation cost may vary for this service, ranging from zero cost to additional fees based on the complexity of the required changes. Another customization offer from ServiceDeck is the development of a ServiceDeck platform custom-built for a company’s specific requirements. Contact ServiceDeck for pricing and more information.
User Satisfaction
Positive Social Media Mentions
0
Negative Social Media Mentions
0
We realize that when you make a decision to buy a Field Service Management Software - FSM it’s vital not only to find out how experts evaluate it in their reviews, but also to check if the real people and enterprises that use this software are indeed satisfied with the product. Because of that need we’ve designer our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and ServiceDeck reviews across a vast range of social media sites. The information is then presented in an easy to digest format indicating how many clients had positive and negative experience with ServiceDeck. With that information available you should be prepared to make an informed business decision that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Android
- iPhone/iPad
- Mac
- Web-based
Deployment
- Cloud Hosted
- Open API
Language Support
- English
Pricing Model
- Free
- Monthly payment
- Annual Subscription
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for ServiceDeck?
ServiceDeck streamlines business operations and improves efficiency through integrations with various software and services. Among the notable integrations are:
-
Stripe
-
QuickBooks
-
WordPress
-
OpenAI (coming soon)
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