ServiceDeck Review
What is ServiceDeck?
ServiceDeck is an all-in-one business management solution that completely transforms how you operate your service-oriented business. By utilizing the software, you can efficiently manage your time and concentrate on the most important tasks for your business.
This platform enables seamless interaction between businesses, employees, and customers. It is a comprehensive tool that promotes business growth, task organization, and improved employee morale, and helps you provide exceptional customer service. ServiceDeck has established itself as a field management software (FMS) featuring a mobile field application that facilitates visual scheduling, comprehensive analysis, real-time updates, and customer relationship management.
ServiceDeck connects entrepreneurs to a new market of customers with just one click. This FSM platform brings potential customers seeking service solutions that match your business expertise.
Show MoreOverview of ServiceDeck Benefits
An All-in-One Solution
ServiceDeck is an all-in-one solution that integrates various aspects of a business, such as scheduling, document management, GPS tracking, and invoicing, into a single platform. By providing businesses with all the necessary tools in one place, ServiceDeck eliminates the need for multiple software and tools, streamlining operations and improving overall efficiency.
Monitor Everything From a Single Place
ServiceDeck offers a valuable benefit to customers with its dedicated “Customer Portal.” This portal allows customers to easily track the progress of their open requests, quotes, invoices, and job status. The online chat feature also allows customers to seek additional information regarding their requests. With ServiceDeck’s “Customer Portal,” customers can experience a sense of control and visibility into the services provided, ultimately leading to greater satisfaction with the business.
Expand Reach and Grow Client Base
With its AI-powered technology, ServiceDeck is specifically designed to cater to the unique needs of your business. Utilizing ServiceDeck’s marketplace allows businesses to access new markets, clients, and projects instantly. Additionally, the marketplace includes a data-driven business directory that allows for public reviews and ratings, giving potential clients the confidence to choose your business. The database of service providers also makes it easy to outsource work and streamline your operations.
Connect with Field Workers and Access Live Location
With ServiceDeck’s mobile app, businesses can enjoy multiple advantages when managing on-field workers. The app enables seamless communication between businesses and their on-field workers, allowing them to access their workers’ live location, work history, and project status with ease. The mobile app allows workers to view all scheduled jobs and update their status while on-field, providing businesses with real-time updates on the progress of their projects. Workers can also use the app to request time off, log work, and attach images or notes for easy reference. The app facilitates efficient communication, as workers can request additional resources to complete the job while on-field.
Show MoreOverview of ServiceDeck Features
- Customer Portal
- Marketplace
- Mobile App
- Email Templates
- Live Chat
- Team Management
- Smart Scheduling
- Quoting & Invoicing
- Inventory Management
- Document Management
- Workers’ GPS location tracking
- Automated notifications
- AI personal assistant with OpenAI integration
What Problems Will ServiceDeck Solve?
Problem #1: An electrical service company may face issues with delayed payments and cash flow errors due to issues with invoicing and collecting payments from clients.
Solution: ServiceDeck offers help through its Automated Proposals and Invoicing feature, which allows the company to automate its proposal creation process and convert jobs into customizable invoices with just one click. The platform also provides multiple payment options, including cash, card, or bank deposits, making it easier for clients to pay their invoices. By streamlining the invoicing process with ServiceDeck, the electrical service company can ensure timely payments, better cash flow management, and overall more efficient business operation.
Problem #2: A plumbing service company has difficulty managing the schedules of its workers, resulting in missed appointments, confusion among employees, and dissatisfied customers.
Solution: ServiceDeck’s Smart Scheduling feature allows the plumbing service company to easily visualize their daily workload and job assignments based on worker availability through the drag-and-drop calendar. The mobile app also keeps workers updated on job details, on-site progress, and time-off requests. This streamlined scheduling process leads to fewer missed appointments, better communication between employees, and increased customer satisfaction.
Problem #3: A landscaping business struggles with managing documents, such as contracts and permits, leading to disorganization, lost documents, and potential legal issues.
Solution: ServiceDeck’s Document Management feature allows the landscaping business to store and organize all necessary documents in one place, accessible by authorized personnel through the platform or mobile app. This ensures that important documents are never lost and that the business is always prepared in case of legal disputes.
Awards & Quality Certificates
ServiceDeck Position In Our Categories
Since businesses have distinctive business requirements, it is only wise they avoid deciding on an all-in-one, ideal business application. Nonetheless, it would be almost impossible to try to pinpoint such application even among popular software products. The practicable thing to undertake would be to write down the different significant functions that require examination including major features, price terms, skill ability of staff members, organizational size, etc. The second step is, you should perform the product research exhaustively. Browse through these ServiceDeck analyses and scrutinize each of the applications in your shortlist more closely. Such well-rounded research ensure you take out unsuitable apps and pay for the system that has all the function your company requires.
Position of ServiceDeck in our main categories:
Companies have different needs and requirements and no software platform can be ideal in such a condition. It is pointless to try to find an ideal out-of-the-box software product that fulfills all your business wants. The wise thing to do would be to adapt the system for your unique wants, worker skill levels, budget, and other factors. For these reasons, do not hasten and subscribe to well-publicized popular applications. Though these may be widely used, they may not be the ideal fit for your unique requirements. Do your homework, check out each short-listed platform in detail, read a few ServiceDeck Field Service Management Software - FSM reviews, contact the maker for explanations, and finally choose the app that provides what you want.
How Much Does ServiceDeck Cost?
ServiceDeck Pricing Plans:
Free Trial
Individual
Free
Team
$35/user/month
Enterprise quote-based plan
Contact vendor
What are ServiceDeck pricing details?
ServiceDeck Pricing Plans:
Free Trial
Individual
Free
Team
$35/user/month
Enterprise quote-based plan
Contact vendor
ServiceDeck offers a free plan, a standard team plan, and a quote-based enterprise plan. You can see the full coverage of the plans below. New users can also take advantage of the 30-day free trial offer to test out the software’s features and capabilities.
Individual – Free
- Marketplace (available opportunities)
- Manage quotes
- Communication and chat
- Manage work orders
- CRM (import customers)
- Scheduling and dispatching
- Inventory management
- Team management
- Worker mobile application
- Track labor and hours
- Invoicing
- Reporting
- Integrations
Team – from $35/user/month
- Everything from Free +
- Support
- Personalized workflow
Enterprise – Custom Price
- Everything from Team +
- Cloud or dedicated servers
- Customizations
ServiceDeck also offers a feature customization ability should a customer require more features or changes in functionality. The implementation cost may vary for this service, ranging from zero cost to additional fees based on the complexity of the required changes. Another customization offer from ServiceDeck is the development of a ServiceDeck platform custom-built for a company’s specific requirements. Contact ServiceDeck for pricing and more information.
User Satisfaction
Positive Social Media Mentions
0
Negative Social Media Mentions
0
We are aware that when you choose to purchase a Field Service Management Software - FSM it’s important not only to learn how professionals score it in their reviews, but also to find out whether the real users and enterprises that use these solutions are indeed satisfied with the product. That’s why we’ve designer our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and ServiceDeck reviews across a wide range of social media sites. The data is then displayed in an easy to digest format showing how many users had positive and negative experience with ServiceDeck. With that information at your disposal you should be equipped to make an informed purchasing choice that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Android
- iPhone/iPad
- Mac
- Web-based
Deployment
- Cloud Hosted
- Open API
Language Support
- English
Pricing Model
- Free
- Monthly payment
- Annual Subscription
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for ServiceDeck?
ServiceDeck streamlines business operations and improves efficiency through integrations with various software and services. Among the notable integrations are:
-
Stripe
-
QuickBooks
-
WordPress
-
OpenAI (coming soon)
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