simplyCT Review
What is simplyCT?
simplyCT is designed to help you unify communication and allows you to employ the platform to change your call center into a contact center that can effectively deal with various kinds of customer interaction – email, live chat, voice, fax and social feeds such as Facebook and Twitter.
The simplyCT service does not require you to buy any hardware or equipment and can be easuly bought online. Installation is fast and simple and can be completed within 2 days tops. The vendor provides by quote pricing in order to tailor the pricing plan to your specific needs. Therefore, you should have the flexibility to optimize youe operations and lower your costs.
Show MoreOverview of simplyCT Benefits
- Fast set-up (usually within 48 hours)
- Improves overall productivity and efficiency
- Multi-channel communication
- No Capex
- No Hardware
- Pay-As-You-Grow (monthly basis)
- Real-time activity monitoring
- Scalable and Modular
- VoIP
Overview of simplyCT Features
- ACD (Automatic Call Distribution) system
- ANI (Automatic Number Identification)
- Auto dialers (Predictive, Power, Preview, and Progressive Dialer)
- Business processes (queue) view and drill-in to performance
- Call list imports
- Call monitoring
- Call queue management
- Call recording
- Campaign management
- Chat support
- CTI (Computer Telephony Integration)
- Dynamic and customized rich IVR flow
- Email, fax, and social feeds support
- Live monitoring of agent status and interactions in progress
- Real-time reporting
- Salesforce integration
- Skill-based routing, Idle time routing
- Text-to-speech conversion
- Toll free number provisioning
- Web call back
simplyCT Position In Our Categories
Keeping in mind companies have special business wants, it is wise they abstain from choosing a one-size-fits-all, ideal business application. Nevertheless, it is nearly futile to find such an app even among well-known software systems. The clever step to do should be to set down the varied significant factors that need inspection including major features, price plans, technical skill levels of staff, business size, etc. Then, you must follow through your product research exhaustively. Read some simplyCT evaluations and explore the other software solutions in your shortlist more closely. Such well-rounded research ascertain you take out poorly fit applications and choose the one that provides all the function your business requires.
Position of simplyCT in our main categories:
TOP
500
simplyCT is one of the top 500 Customer Support Software products
There are trendy and widely used applications in each software group. But are they automatically the best fit for your company’s specific requirements? A trendy software solution may have thousands of subscribers, but does it provide what you need? For this reason, do not blindly invest in popular systems. Read at least a few simplyCT Customer Support Software reviews and consider the elements that you want in the software such as the price, main functionality, available integrations etc. Then, choose a few apps that fit your needs. Try out the free trials of these platforms, read online comments, get explanations from the maker, and do your investigation meticulously. This exhaustive research is sure to aid you select the finest software platform for your firm’s specific wants.
How Much Does simplyCT Cost?
simplyCT Pricing Plans:
Free Trial
What are simplyCT pricing details?
simplyCT Pricing Plans:
Free Trial
simplyCT offers three plans for businesses of all sizes: Basic, Advanced, and Premium. Request a pricing quote directly from the vendor. There are no setup fees and training is included.
Premium Plan Features
- ACD and IVR
- Auto dialer
- Call center reports
- Callback/Web callback
- Cloud APIS
- Configuration tool
- CRM pop-up
- Full call recording
- Multichannel – email, chat, and social feeds
- Predictive dialer
- Premium support
- QA call recording
- Real-time monitoring
- VoIP – built in Softphone
User Satisfaction
Positive Social Media Mentions
27
Negative Social Media Mentions
0
We realize that when you choose to purchase a Customer Support Software it’s important not only to see how professionals score it in their reviews, but also to find out if the real clients and companies that use it are genuinely happy with the service. That’s why we’ve devised our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and simplyCT reviews across a vast array of social media sites. The data is then presented in a simple to digest way indicating how many clients had positive and negative experience with simplyCT. With that information at hand you will be ready to make an informed business choice that you won’t regret.
Video
Technical details
Devices Supported
- Windows
Deployment
- On Premise
Language Support
- English
Pricing Model
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
- Freelancers
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for simplyCT?
- Salesforce integration
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