simplyCT Review
What is simplyCT?
simplyCT is designed to help you unify communication and allows you to employ the platform to change your call center into a contact center that can effectively deal with various kinds of customer interaction – email, live chat, voice, fax and social feeds such as Facebook and Twitter.
The simplyCT service does not require you to buy any hardware or equipment and can be easuly bought online. Installation is fast and simple and can be completed within 2 days tops. The vendor provides by quote pricing in order to tailor the pricing plan to your specific needs. Therefore, you should have the flexibility to optimize youe operations and lower your costs.
Show MoreOverview of simplyCT Benefits
- Fast set-up (usually within 48 hours)
- Improves overall productivity and efficiency
- Multi-channel communication
- No Capex
- No Hardware
- Pay-As-You-Grow (monthly basis)
- Real-time activity monitoring
- Scalable and Modular
- VoIP
Overview of simplyCT Features
- ACD (Automatic Call Distribution) system
- ANI (Automatic Number Identification)
- Auto dialers (Predictive, Power, Preview, and Progressive Dialer)
- Business processes (queue) view and drill-in to performance
- Call list imports
- Call monitoring
- Call queue management
- Call recording
- Campaign management
- Chat support
- CTI (Computer Telephony Integration)
- Dynamic and customized rich IVR flow
- Email, fax, and social feeds support
- Live monitoring of agent status and interactions in progress
- Real-time reporting
- Salesforce integration
- Skill-based routing, Idle time routing
- Text-to-speech conversion
- Toll free number provisioning
- Web call back
simplyCT Position In Our Categories
Since companies have specific business-related wants, it is only wise that they abstain from settling on a one-size-fits-all, “perfect” solution. Having said that, it would be almost impossible to discover such an app even among widely used software systems. The reasonable step to undertake would be to set down the numerous vital functions which need analysis like important features, costing, skill aptitude of staff members, company size, etc. The second step is, you should double down on the product research to a full extent. Have a look at these simplyCT analyses and explore each of the software products in your list in detail. Such well-rounded research guarantee you drop poorly fit applications and pay for the one that delivers all the aspects your business requires.
Position of simplyCT in our main categories:
TOP
500
simplyCT is one of the top 500 Customer Support Software products
There are trendy and widely used systems in each software group. But are they necessarily the best fit for your company’s specific needs? A trendy software product may have thousands of users, but does it provide what you require? For this reason, do not blindly invest in popular systems. Read at least a few simplyCT Customer Support Software reviews and consider the aspects that you wish to have in the software such as the fees, main tools, available integrations etc. Then, select a few apps that fit your requirements. Try out the free trials of these platforms, read online comments, get clarifications from the maker, and do your homework systematically. This in-depth homework is sure to aid you select the finest software application for your firm’s special requirements.
How Much Does simplyCT Cost?
simplyCT Pricing Plans:
Free Trial
What are simplyCT pricing details?
simplyCT Pricing Plans:
Free Trial
simplyCT offers three plans for businesses of all sizes: Basic, Advanced, and Premium. Request a pricing quote directly from the vendor. There are no setup fees and training is included.
Premium Plan Features
- ACD and IVR
- Auto dialer
- Call center reports
- Callback/Web callback
- Cloud APIS
- Configuration tool
- CRM pop-up
- Full call recording
- Multichannel – email, chat, and social feeds
- Predictive dialer
- Premium support
- QA call recording
- Real-time monitoring
- VoIP – built in Softphone
User Satisfaction
Positive Social Media Mentions
27
Negative Social Media Mentions
0
We are aware that when you decide to get a Customer Support Software it’s important not only to find out how professionals evaluate it in their reviews, but also to find out whether the real users and companies that bought this software are actually happy with the service. That’s why we’ve designer our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and simplyCT reviews across a wide range of social media sites. The information is then displayed in a simple to digest form indicating how many users had positive and negative experience with simplyCT. With that information available you should be prepared to make an informed buying choice that you won’t regret.
Video
Technical details
Devices Supported
- Windows
Deployment
- On Premise
Language Support
- English
Pricing Model
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
- Freelancers
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for simplyCT?
- Salesforce integration
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