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simplyCT Review

simplyCT
Our score: 6.9 User satisfaction: 100%

What is simplyCT?

simplyCT is designed to help you unify communication and allows you to employ the platform to change your call center into a contact center that can effectively deal with various kinds of customer interaction – email,  live chat, voice, fax and social feeds such as Facebook and Twitter.

The simplyCT service does not require you to buy any hardware or equipment and can be easuly bought online. Installation is fast and simple and can be completed within 2 days tops. The vendor provides by quote pricing in order to tailor the pricing plan to your specific needs. Therefore, you should have the flexibility to optimize youe operations and lower your costs.

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Overview of simplyCT Benefits

  • Fast set-up (usually within 48 hours)
  • Improves overall productivity and efficiency
  • Multi-channel communication
  • No Capex
  • No Hardware
  • Pay-As-You-Grow (monthly basis)
  • Real-time activity monitoring
  • Scalable and Modular
  • VoIP
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Overview of simplyCT Features

  • ACD (Automatic Call Distribution) system
  • ANI (Automatic Number Identification)
  • Auto dialers (Predictive, Power, Preview, and Progressive Dialer)
  • Business processes (queue) view and drill-in to performance
  • Call list imports
  • Call monitoring
  • Call queue management
  • Call recording
  • Campaign management
  • Chat support
  • CTI (Computer Telephony Integration)
  • Dynamic and customized rich IVR flow
  • Email, fax, and social feeds support
  • Live monitoring of agent status and interactions in progress
  • Real-time reporting
  • Salesforce integration
  • Skill-based routing, Idle time routing
  • Text-to-speech conversion
  • Toll free number provisioning
  • Web call back

simplyCT Position In Our Categories

Since businesses have particular business-related demands, it is only logical that they steer clear of purchasing an all-encompassing, “perfect” software solution. Nonetheless, it would be difficult to stumble on such a software solution even among popular software systems. The clever thing to undertake is to shortlist the various key aspects that require inspection such as major features, packages, skill competence of staff members, company size, etc. Next, you must do your product research systematically. Browse through some of these simplyCT review articles and look into the other software solutions in your shortlist in detail. Such detailed research ensures you stay away from unsuitable applications and pay for the one which includes all the benefits your business requires for success.

Position of simplyCT in our main categories:

TOP 500

simplyCT is one of the top 500 Customer Support Software products

Every business is different, and may require a special Customer Support Software solution that will be adjusted to their company size, type of clients and employees and even individual niche they support. We advise you don't count on getting a perfect services that is going to work for every business regardless of their background is. It may be a good idea to read a few simplyCT Customer Support Software reviews first and even then you should remember what the service is supposed to do for your company and your staff. Do you need an easy and intuitive solution with only essential features? Will you actually use the complex tools required by pros and big enterprises? Are there any specific features that are especially practical for the industry you work in? If you ask yourself these questions it is going to be much easier to locate a solid app that will fit your budget.

How Much Does simplyCT Cost?

simplyCT Pricing Plans:

Free Trial

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What are simplyCT pricing details?

simplyCT Pricing Plans:

Free Trial

simplyCT offers three plans for businesses of all sizes: Basic, Advanced, and Premium. Request a pricing quote directly from the vendor. There are no setup fees and training is included.

Premium Plan Features

  • ACD and IVR
  • Auto dialer
  • Call center reports
  • Callback/Web callback
  • Cloud APIS
  • Configuration tool
  • CRM pop-up
  • Full call recording
  • Multichannel – email, chat, and social feeds
  • Predictive dialer
  • Premium support
  • QA call recording
  • Real-time monitoring
  • VoIP – built in Softphone

User Satisfaction

Positive Social Media Mentions 27
Negative Social Media Mentions 0

We realize that when you decide to get a Customer Support Software it’s crucial not only to see how experts evaluate it in their reviews, but also to discover if the real users and enterprises that purchased it are genuinely satisfied with the product. Because of that need we’ve devised our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and simplyCT reviews across a broad range of social media sites. The data is then presented in a simple to digest way revealing how many clients had positive and negative experience with simplyCT. With that information at hand you will be equipped to make an informed business decision that you won’t regret.

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Technical details

Devices Supported

  • Windows

Deployment

  • On Premise

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

What integrations are available for simplyCT?

  • Salesforce integration
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Louie Andre

By Louie Andre

B2B & SaaS market analyst and senior writer for FinancesOnline. He is most interested in project management solutions, believing all businesses are a work in progress. From pitch deck to exit strategy, he is no stranger to project business hiccups and essentials. He has been involved in a few internet startups including a digital route planner for a triple A affiliate. His advice to vendors and users alike? "Think of benefits, not features."

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