simplyCT Review
What is simplyCT?
simplyCT is designed to help you unify communication and allows you to employ the platform to change your call center into a contact center that can effectively deal with various kinds of customer interaction – email, live chat, voice, fax and social feeds such as Facebook and Twitter.
The simplyCT service does not require you to buy any hardware or equipment and can be easuly bought online. Installation is fast and simple and can be completed within 2 days tops. The vendor provides by quote pricing in order to tailor the pricing plan to your specific needs. Therefore, you should have the flexibility to optimize youe operations and lower your costs.
Show MoreOverview of simplyCT Benefits
- Fast set-up (usually within 48 hours)
- Improves overall productivity and efficiency
- Multi-channel communication
- No Capex
- No Hardware
- Pay-As-You-Grow (monthly basis)
- Real-time activity monitoring
- Scalable and Modular
- VoIP
Overview of simplyCT Features
- ACD (Automatic Call Distribution) system
- ANI (Automatic Number Identification)
- Auto dialers (Predictive, Power, Preview, and Progressive Dialer)
- Business processes (queue) view and drill-in to performance
- Call list imports
- Call monitoring
- Call queue management
- Call recording
- Campaign management
- Chat support
- CTI (Computer Telephony Integration)
- Dynamic and customized rich IVR flow
- Email, fax, and social feeds support
- Live monitoring of agent status and interactions in progress
- Real-time reporting
- Salesforce integration
- Skill-based routing, Idle time routing
- Text-to-speech conversion
- Toll free number provisioning
- Web call back
simplyCT Position In Our Categories
Because companies have their own business requirements, it is only prudent they avoid paying for a one-size-fits-all, “perfect” business program. Just the same, it would be hard to discover such a software product even among branded software systems. The efficient step to undertake is to take note of the different main aspects which call for a careful thought such as key features, pricing, skill aptitude of staff, organizational size, etc. The second step is, you should perform your product research thoroughly. Browse through these simplyCT review articles and scrutinize the other solutions in your list in detail. Such detailed product research guarantees you steer clear of poorly fit apps and buy the system that meets all the tools your business requires to achieve growth.
Position of simplyCT in our main categories:
TOP
500
simplyCT is one of the top 500 Customer Support Software products
There are trendy and widely used solutions in each software category. But are they essentially the best fit for your enterprise’s special needs? A trendy software solution may have thousands of customers, but does it present what you require? For this reason, do not blindly invest in popular systems. Read at least a few simplyCT Customer Support Software reviews and think about the factors that you wish to have in the software such as the price, main features, available integrations etc. Then, select a few systems that fit your needs. Check out the free trials of these apps, read online opinions, get information from the seller, and do your research systematically. This profound research is sure to help you choose the finest software application for your company’s specific needs.
How Much Does simplyCT Cost?
simplyCT Pricing Plans:
Free Trial
What are simplyCT pricing details?
simplyCT Pricing Plans:
Free Trial
simplyCT offers three plans for businesses of all sizes: Basic, Advanced, and Premium. Request a pricing quote directly from the vendor. There are no setup fees and training is included.
Premium Plan Features
- ACD and IVR
- Auto dialer
- Call center reports
- Callback/Web callback
- Cloud APIS
- Configuration tool
- CRM pop-up
- Full call recording
- Multichannel – email, chat, and social feeds
- Predictive dialer
- Premium support
- QA call recording
- Real-time monitoring
- VoIP – built in Softphone
User Satisfaction
Positive Social Media Mentions
27
Negative Social Media Mentions
0
We realize that when you make a decision to get a Customer Support Software it’s crucial not only to find out how experts evaluate it in their reviews, but also to discover if the real clients and companies that use this software are indeed content with the service. Because of that need we’ve designer our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and simplyCT reviews across a broad array of social media sites. The information is then featured in a simple to understand form indicating how many clients had positive and negative experience with simplyCT. With that information at your disposal you will be equipped to make an informed buying decision that you won’t regret.
Video
Technical details
Devices Supported
- Windows
Deployment
- On Premise
Language Support
- English
Pricing Model
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
- Freelancers
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for simplyCT?
- Salesforce integration
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