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EVS7 REVIEW

Call Center Software

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USER SATISFACTION N/A
OUR SCORE 7.1

What is EVS7?

EVS7 is a well-rounded and cloud-based call center service solution. It lets businesses handle calls efficiently and lets them answer more voice queries, thereby maximizing their productivity.

With EVS7, call centers are also able to make an unlimited number of calls. This lets agents reach all of their audiences and provides continuity of interactions. On top of that, the software also supports unlimited inbound calls. This means they can receive as many calls as possible from customers and potential clients requesting information regarding products or asking for assistance about technical issues. This enables companies to further enhance their engagement with their audiences and also shows that they are open to such exchanges.

EVS7 also provides managers the ability to measure various metrics during response hours. The software does this through its real-time monitoring capabilities, letting managers proactively guide and assist their agents.

Overview of EVS7 Benefits

Cost-Effective Solution

EVS7 offers several packages to companies that are suitable for their sizes and needs. This lets them have a tighter control over their budget while enabling them to continue providing excellent service to their customers.

Moreover, businesses can scale up or down when they need or even cancel their subscriptions anytime, giving them utmost flexibility when it comes to their call center software plans.

Furthermore, EVS7 gives companies a chance to increase their sales. Since the software lets them handle calls more efficiently and effectively, they can look forward to an adequate return on investment.

Flexible Connections

EVS7 supports two-way synchronizations with web-based CRMs, Zoho, WebMaster, and other third-party solutions. Depending on the plan they acquire, companies can partially or fully integrate the application to their existing workflows.

Maximized Talk Time

EVS7 provides companies with the opportunity to increase their agents’ productivity. The call center solutions let agents make the most of their call times by reaching all customers on their lists since the application does not limit the number of calls.

Organized Workflow

With its built-in CRM, EVS7 lets call centers better organize their work processes. The application affords them with tools that let them keep track of their leads, prospects, and customers. This way, they can follow-up continuously and boost their chances of winning new and retaining old clients.

Overview of EVS7 Features

  • Click-to-Call
  • Outbound & Inbound Calls
  • Reporting & Statistics
  • Pre-Recorded Voicemail Drop
  • Appointment Setting
  • Interactive Voice Response
  • Answering Machine Detection
  • Automatic Call Distribution
  • Call Transfers
  • Call Conferencing
  • Call Recording
  • Caller ID Number Display
  • Manager Portal

EVS7 Position In Our Categories

Position of EVS7 in our main categories:

200

EVS7 is one of the top 200 Customer Support Software products

200

EVS7 is one of the top 200
Customer Support Software products


EVS7 is also listed in the following subcategories:

Category:Position:Category:Position:
Call Center Software#41
Category:Position:
Call Center Software#41

Since each company has specific business needs, it is prudent for them to refrain from seeking a one-size-fits-all ideal software application. Needless to say, it would be pointless to try to find such a system even among widely used software platforms. The smart thing to do would be to jot down the various essential factors that require consideration such as main features, finances, skill levels of workers, company size etc. Then, you should do your research thoroughly. Read some EVS7 reviews and investigate each of the other solutions in your shortlist in detail. Such in-depth research can ensure you weed out ill-fitting applications and zero in on the solution that provides all the elements you require for business success.

How Much Does EVS7 Cost?

EVS7 Pricing Plans:

EVS7 offers three SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:

Cricket – $59/agent/month, $39/agent/month/annual billing, $49/agent/month/quarterly subscription

  • Click-to-Call
  • Pre-Record Voicemail Drops
  • 1 User Minimum
  • Unlimited Outbound & Inbound Calls
  • One DID per User
  • Basic Reporting & Statistics
  • Web-Based CRMs Integration

Dolphin – $89/agent/month, $69/agent/month/annual billing, $109/agent/month/quarterly subscription

  • Rapid Phone List Dialing
  • Pre-Record Voicemail Drops
  • 1 User Minimum
  • Unlimited Outbound & Inbound Calls
  • One DID per User
  • Basic Reporting & Statistics
  • Coaching or Monitoring (Optional)
  • Appointment Setting
  • Email
  • Zoho & LeadMaster Integration

Parrot – $89/agent/month, $39/agent/month/annual billing, $119/agent/month/quarterly subscription

  • Predictive & Blended Dialling
  • Pre-Record Voicemail Drops
  • 3 Users Minimum
  • Unlimited Outbound & Inbound Calls
  • One DID per User
  • Advanced Reporting & Statistics
  • Coaching or Monitoring
  • Appointment Setting
  • Email
  • Real-Time Manager Portal
  • Answering Machine Detection
  • Automatic Call Distribution
  • Interactive Voice Response
  • Open API

All plans include:

  • Call Transfers
  • Call Conferencing
  • Caller ID Number Display
  • Flexible Call Recording
  • Unlimited Dialer Technical Support
  • 1-Click Pre-Recorded Voicemail
  • Free Software Upgrades
  • Free Local or Toll-Free Number

User Satisfaction

We realize that when you make a decision to buy Call Center Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and EVS7 reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with EVS7. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

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NEGATIVE SOCIAL MENTIONS

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Technical details

Devices Supported
  • Windows
  • Mac
  • Web-based
Language Support
  • USA
  • UK
  • Canada
  • International
Pricing Model
  • Monthly payment
  • Annual Subscription
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted
  • Open API

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.
  • LIVE SUPPORT
  • TRAINING

What are EVS7 pricing details?

EVS7 Pricing Plans:

EVS7 offers three SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:

Cricket – $59/agent/month, $39/agent/month/annual billing, $49/agent/month/quarterly subscription

  • Click-to-Call
  • Pre-Record Voicemail Drops
  • 1 User Minimum
  • Unlimited Outbound & Inbound Calls
  • One DID per User
  • Basic Reporting & Statistics
  • Web-Based CRMs Integration

Dolphin – $89/agent/month, $69/agent/month/annual billing, $109/agent/month/quarterly subscription

  • Rapid Phone List Dialing
  • Pre-Record Voicemail Drops
  • 1 User Minimum
  • Unlimited Outbound & Inbound Calls
  • One DID per User
  • Basic Reporting & Statistics
  • Coaching or Monitoring (Optional)
  • Appointment Setting
  • Email
  • Zoho & LeadMaster Integration

Parrot – $89/agent/month, $39/agent/month/annual billing, $119/agent/month/quarterly subscription

  • Predictive & Blended Dialling
  • Pre-Record Voicemail Drops
  • 3 Users Minimum
  • Unlimited Outbound & Inbound Calls
  • One DID per User
  • Advanced Reporting & Statistics
  • Coaching or Monitoring
  • Appointment Setting
  • Email
  • Real-Time Manager Portal
  • Answering Machine Detection
  • Automatic Call Distribution
  • Interactive Voice Response
  • Open API

All plans include:

  • Call Transfers
  • Call Conferencing
  • Caller ID Number Display
  • Flexible Call Recording
  • Unlimited Dialer Technical Support
  • 1-Click Pre-Recorded Voicemail
  • Free Software Upgrades
  • Free Local or Toll-Free Number

What integrations are available for EVS7?

EVS7 Cricket integrates with various web-based CRM systems, Dolphin supports connections with Zoho and WebMaster, while Parrot gives users access to open API for maximum flexibility.

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