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PhoneWagon REVIEW

Call Center Software

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What is PhoneWagon?

PhoneWagon is a business communications platform that allows users to track their phone calls for various applications. This ranges from recording phone calls to monitor the quality of conversations to testing the effectiveness of your marketing campaigns.

You can utilize the software’s call recording capability to save the conversations between your staff and your existing customer or potential clients to see how they handle phone calls. From there, you gain insights and base your best practices so that your staff can close more sales.

You can use PhoneWagon to identify marketing campaigns that resonate with your clients and generate revenues. With PhoneWagon, you determine which campaigns are not working, saving you time and money that you can use on promotions that bring in the sales.

Overview of PhoneWagon Benefits

PhoneWagon lets you use local numbers to help your business become more appealing to potential customers. Studies reveal that people tend to trust and transact with businesses with local numbers as opposed to those with international digits. Choosing a local number is quite easy. You can simply search by area code and pick your number. If you opt to use a toll-free number, PhoneWagon lets you do that too. All you have to do is perform a search for 888, 877, or 866 and select from the thousands of available numbers.

PhoneWagon comes with a call tracking capability that is effective in determining whether your marketing strategies are working, which ads are driving people to call and make the purchase, and which ads are poor performers. Configuring the software to track campaigns is a breeze. Once you are finish setting up your phone, you can instantly track campaigns right off the bat.

Many customers prefer to communicate using text messaging. PhoneWagon comes with a text messaging feature that enables your whole team to send and receive text messages with potential clients, prospects, leads and customers. And you don’t have to have separate phone numbers for texting purposes. PhoneWagon lets you use your existing business phone numbers to send and receive text messages via the system’s professional looking dashboard. That makes it easy for your not only to communicate with more leads but turn more prospects into paying customers.

Overview of PhoneWagon Features

  • Unique Phone Numbers
  • Automated Workflows
  • Smart and Intuitive Dashboard
  • Call History
  • Text Messaging
  • Call Tracking
  • Reporting

What Problems Will PhoneWagon Solve?

Scenario 1: Nick owns a painting company in Colorado. He is currently spending about $2k per month on advertising. He currently has 4 different marketing campaigns running – a direct mail piece, a radio ad, an ad in a local newspaper, and Facebook ads. Nick knows he is also getting referrals as well.

In total, he’s generating about $10k per month in new business. Since $10k per month in new business on $2k in marketing spend is a good return, Nick keeps everything as is.

One day, Nick received a phone call from the local newspaper asking Nick if he wanted to increase his spend with them. Nick wasn’t able to quantify his current ROI from the newspaper, and thus wasn’t able to make an informed decision of whether or not to increase his spend with them.

Nick started using PhoneWagon as a way to track his ROI by marketing channel. Nick setup 4 different unique local phone numbers for each of his 4 marketing campaigns. He forwarded those unique, local phone numbers to his cell phone and his office phone so they both rang simultaneously. This way whoever was available, either him or his receptionist, could answer the phone first.

Nick would login about once a week and see how many phone calls were generated from his campaigns.

And after one month, this was the result: Newspaper generating 0 phone calls

After seeing the results of his marketing campaigns, Nick realized that his newspaper campaign was his only marketing campaign that was not profitable. This helped him not only determine that he shouldn’t increase the spend but that he should eliminate this campaign completely and reallocate that spend into other channels, the first being radio since it’s the most profitable.

Scenario 2: Marketing agency is generating leads for a roofing business. The owner of the roofing business calls the agency and tells them that they aren’t hitting their targeted cost per lead. Currently, the agency was only tracking web leads. They were not tracking phone calls. The agency decides to start using PhoneWagon to track the phone calls as well. They noticed that the roofing company was getting a significant amount of phone calls that were turning into paying customers. They were then able to attribute these leads to their marketing spend and their effective cost per lead was a lot low and their ROI was a lot higher (Before: $5000 for 100 leads; After: $5000 for 200 leads).

Scenario 3: John Servicer installs TVs. All his phone calls go to his cell phone. He is usually on job sites throughout the day and can’t answer his phone. He gets about 20 calls per day and misses 10 of them. The 10 missed calls never call back and when he calls them back at the end of the day they tell him they’ve already found someone to do the work. John decides to use PhoneWagon and configure an automated text message to missed phone calls. He notices that 90% of his missed calls will respond to his text message. He’s able to begin engaging with them before they call a competitor and call them when he’s available. He’s able to close 75% of the 90% that respond – a huge increase from before when he wasn’t able to get in touch with these leads.

Awards & Quality Certificates

PhoneWagon Position In Our Categories

Position of PhoneWagon in our main categories:


PhoneWagon is one of the top 100 Customer Support Software products


PhoneWagon is one of the top 100
Customer Support Software products

PhoneWagon is also listed in the following subcategories:

Call Center Software#13
Call Center Software#13

Each company is different, and may need a special Call Center Software solution that will be adjusted to their business size, type of clients and employees and even specific niche they cater to. It's not wise to count on locating a perfect app that will work for each company no matter what their history is. It may be a good idea to read a few PhoneWagon reviews first and even then you should keep in mind what the software is intended to do for your business and your employees. Do you need a simple and intuitive app with just essential functions? Will you really make use of the complex tools needed by pros and large enterprises? Are there any particular features that are especially practical for the industry you work in? If you ask yourself these questions it is going to be much easier to get a solid solution that will fit your budget.

How Much Does PhoneWagon Cost?

PhoneWagon Pricing Plans:

PhoneWagon offers three SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your company:

Starter – $39/month

  • 5 Local numbers
  • 500 Local minutes
  • 100 Text messages

Pro – $99/month

  • 20 Local numbers
  • 2,500 Local minutes
  • 500 Text messages

Enterprise – $249/month

  • 50 Local numbers
  • 10,000 Local minutes
  • 1,000 Text messages

User Satisfaction

We realize that when you make a decision to buy Call Center Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and PhoneWagon reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with PhoneWagon. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.






Technical details

Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
Language Support
  • USA
  • UK
  • Canada
  • International
Pricing Model
  • Monthly payment
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers
  • On Premise

What Support Does This Vendor Offer?


What are PhoneWagon pricing details?

PhoneWagon Pricing Plans:

PhoneWagon offers three SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your company:

Starter – $39/month

  • 5 Local numbers
  • 500 Local minutes
  • 100 Text messages

Pro – $99/month

  • 20 Local numbers
  • 2,500 Local minutes
  • 500 Text messages

Enterprise – $249/month

  • 50 Local numbers
  • 10,000 Local minutes
  • 1,000 Text messages

What integrations are available for PhoneWagon?

No information available.

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