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Predictive Dialer Review

Predictive Dialer
Our score: 8.0 User satisfaction: 100%

What is Predictive Dialer?

Predictive Dialer is a smart outbound dialer tool that utilizes powerful intelligence to determine when is the opportune time to make contact and engage a potential customer. With its intelligence feature, Predictive Dialer by CallCenterHosting can help increase the success rate of any outbound sales or marketing firm or organization.

Agents don’t have to manually dial the numbers. They don’t even have to filter the numbers and waste time trying to connect with disconnected numbers, busy phone lines, or voicemails. Predictive Dialer does all the filtering and connecting. Once it connects to a potential client at the right time, the call is automatically routed to the next available agent.

With Predictive Dialer, sales and marketing firms, organizations, and outbound call centers don’t have to waste time, money, and resources on planning and executing outbound contact strategies. Every outbound call boosts their probability of success.

Overview of Predictive Dialer Benefits

User-Friendly Interface

Most predictive dialer solutions come with an interface that requires training and getting-used-to. Predictive Dialer, on the other hand, is intuitive and offers outbound agents a seamless and smooth operation without any glitch.

Customize Based On Time Zone Requirements

You can set and configure the time zones of the Predictive Dialer to suit your specific requirements. You can be located in New York and call clients based in San Francisco without any time issue or concern.

Filtering Inactive Numbers

When you work in an outbound call center, you know that filtering phone numbers is a tedious and time-intensive task. Predictive Dialer saves you from all the trouble of filtering phone numbers and identifying which ones are functional. This means your agents don’t have to deal with busy phone numbers, disconnected calls, and voicemails. Having high-quality leads can help drive sales.

Agent Availability Utilization

Predictive Dialer automatically routes the call to the next available agent once it connects. This means your pool of agents are always engaged and efficiently utilized. All calls are made based on a proprietary algorithm that determines when is the best time to call a particular lead. That means agents don’t have to spend time dialing and hoping somebody from the other end answers.

Overview of Predictive Dialer Features

  • Predictive Dialing
  • Predicts Based on Call Metrics and Data
  • Predicts Numbers to Dial
  • Predicts When to Dial
  • Skips Answering Machines
  • Automatically Detects Voicemails
  • Avoids Dead Numbers
  • Transfers Live Calls to Agents Anywhere
  • Increased Time Talk
  • Keeps Agents on the Phone
  • Keeps All Agents Connected
  • Reach More Customers or Leads
  • Transfers Live Calls to Agents Anywhere
  • Skill-Based Call Routing
  • One Virtual Contact System
  • Call Monitoring
  • Call Recordings
  • Real-Time Call Metrics
  • Manage Call Dispositions
  • Track AHT
  • Track Call Volume

What Problems Will Predictive Dialer Solve?

Problem #1: Multiple Campaigns

Most of the companies need to run multiple campaigns to outreach customers with different strategies. Predictive dialer from CallCenterHosting is equally compatible with running different campaigns at the same time. The user can upload different lists of leads and customize the specifics behind different campaigns.

Feature Used: Campaign Management

Problem #2: Extensive Reporting

For every call center manager, it is necessary to track the analytics behind every call. Once it is monitored properly, the manager can take some informed decisions to make the outbound campaign successful. Most of the companies miss out on various opportunities of making fruitful customer connections because they don’t use the analytics coming from the call analytics and other customer data. Predictive dialer makes sure that every crucial data should be used with result-oriented insights.

Feature Used: Call Detailed Record (CDR)

Problem #3: Agent Reports

It remains a challenge for most of the companies to make the agents utmost productive and use their availability to the fullest. However, it can not be done until the reports are verified well to get some purposeful insights from it. The predictive dialer from CallCenterHosting provides detailed reports about the individual agent performance and the overall call center productivity.

Feature Used: Real-time Reports

Problem #4: Call Distribution

Predictive dialers come with skill-based routing that ensures once the call is connected, it is routed to the agent who has the corresponding skills and knowledge to address the customer issue. Most of the companies suffer when the customers end up fumbling with an agent who doesn’t have the knowledge to resolve the customer issue. Predictive dialer from CallCenterHosting makes sure that the customers should be connected with the right agents with the right answers.

Feature Used: Skill-Based Routing

Awards & Quality Certificates

An award given to products that have recently entered the market but are already becoming very popular
This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.

Predictive Dialer Position In Our Categories

Keeping in mind businesses have special business wants, it is sensible they steer clear of choosing a one-size-fits-all, ”best” business program. Be that as it may, it is hard to discover such an app even among well-known software systems. The clever step to undertake would be to write the numerous significant aspects that require investigation including essential features, plans, technical skill levels of the employees, company size, etc. After which, you must conduct your research thoroughly. Read some of these Predictive Dialer evaluations and check out each of the software products in your shortlist more closely. Such comprehensive product investigation ensures you avoid unsuitable apps and choose the one which includes all the tools you require business requires to realize efficiency.

Position of Predictive Dialer in our main categories:

TOP 200

Predictive Dialer is one of the top 200 Customer Support Software products

Predictive Dialer is also listed in the following subcategories:

There are trendy and widely used systems in each software group. But are they essentially the best fit for your organization’s specific wants? A market-leading software solution may have thousands of customers, but does it present what you need? For this reason, do not blindly shell out for popular systems. Read at least a few Predictive Dialer Call Center Software reviews and consider the elements that you desire in the software such as the fees, main features, available integrations etc. Then, shortlist a few apps that fit your requirements. Check out the free trials of these apps, read online opinions, get explanations from the maker, and do your investigation meticulously. This exhaustive groundwork is sure to assist you find the most excellent software platform for your firm’s special needs.

How Much Does Predictive Dialer Cost?

Predictive Dialer Pricing Plans:

Free Trial

Startup

$13.99/user/month

Medium

$9.99/user/month

Business

$7.49/user/month

Custom

Contact Vendor

CallCenterHosting Predictive Dialer offers the following basic and enterprise pricing packages:

Startup – $13.99/user/month

  • 5 Users Minimum
  • Agent Performance Evaluation and Reporting
  • Call Analytics
  • Automatic Call Distribution
  • Real-Time Reporting
  • 99.99 % Uptime
  • Monitor | Whisper | Barge

Medium – $9.99/user/month

  • All features
  • 10 Users Minimum

Business – $7.49/user/month

  • 20 Users Minimum
  • All features

Custom – Custome Enterprise Pricing

User Satisfaction

Positive Social Media Mentions 73
Negative Social Media Mentions 0

We realize that when you make a decision to buy Call Center Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Predictive Dialer reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Predictive Dialer. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Monthly payment
  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are Predictive Dialer pricing details?

Predictive Dialer Pricing Plans:

Free Trial

Startup

$13.99/user/month

Medium

$9.99/user/month

Business

$7.49/user/month

Custom

Contact Vendor

CallCenterHosting Predictive Dialer offers the following basic and enterprise pricing packages:

Startup – $13.99/user/month

  • 5 Users Minimum
  • Agent Performance Evaluation and Reporting
  • Call Analytics
  • Automatic Call Distribution
  • Real-Time Reporting
  • 99.99 % Uptime
  • Monitor | Whisper | Barge

Medium – $9.99/user/month

  • All features
  • 10 Users Minimum

Business – $7.49/user/month

  • 20 Users Minimum
  • All features

Custom – Custome Enterprise Pricing

What integrations are available for Predictive Dialer?

CallCenterHosting Predictive Dialer integrates with the following business systems and applications:

  • Salesforce
  • Microsoft Office
  • Zendesk
  • Google Apps
  • QuickBooks
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Reviewed By Nestor Gilbert
Page last modified
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