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Predictive Dialer REVIEW

Call Center Software

No user reviews
USER SATISFACTION 100%
OUR SCORE 7.8

What is Predictive Dialer?

Predictive Dialer is CallTools.com’s cloud-based call center solution designed for the contact centers of companies of all sizes. Described as advanced, simple, and efficient; this software solution aims to help agents, telemarketers, and salespeople reach out to more customers and prospects at a shorter period of time. In a nutshell, it can be used to improve efficiency, boost productivity, and increase sales and revenue.

The Predictive Dialer is a component of CallTools.com’s call center suite which also includes a Preview Dialer – dialing system that allows agents to automatically obtain contact information and details. On its behalf, the Predictive Dialer is a dialing system that has the capability to automatically detect voicemail messages and dead numbers. Therefore, the system can skip answering machines and dead numbers, enabling agents to save time. In addition, CallTools.com’s Predictive Dialer can automatically transfer live calls to agents wherever they are located.

Last but not the least, call center managers and team leaders will be able to track the number of calls handled by their agents, the length of time they spent on each call, as well as the outcome.

Overview of Predictive Dialer Benefits

The most powerful feature of CallTools.com’s Predictive Dialer is, in fact, its unique dialing system. This system has the capability to instantly predict how many numbers an agent should dial and when is the right time for him or her to dial those numbers. This is because it uses an algorithm that processes and analyzes call metrics and data.

Thanks to it, the Predictive Dialer can automatically identify voicemail and dead numbers. This means users won’t waste time dialing dead numbers and listening to voicemail messages as they make outbound calls to their customers and prospects. The solution ensures that agents in call centers or contact centers are able to connect to more leads and customers in lesser time, making them more efficient and productive.

Another feature to consider is the dialer’s capability to automatically transfer live calls to the appropriate agents. First, the hosted outbound dialer will instantly dial the numbers within a contact list. Then, it will transfer these calls to agents located anywhere. Thus, agents who are working remotely from their homes will be able to automatically receive calls and connect to customers and prospects without the need of dialing their numbers by hand.

This is also beneficial for companies and enterprises that have call centers or contact centers operating in different locations around the world. Also, BPO companies that have multiple sites locally will find this feature very useful, as they will be able to boost the productivity of their agents.

Moreover, the software solution will help call center managers and supervisors evaluate the performance of their agents and teams. This is because the Predictive Dialer also offers the capability to monitor agents which users will be able to do from a dashboard. Meanwhile, this dashboard will show call metrics that are always updated in real time.

Last, but not least, users can also review call recordings to assess their agents. They will be able to track and determine the volume of calls handled by their agents, their AHT or Average Handling Time for those calls, and the results or outcomes of their calls.

Overview of Predictive Dialer Features

  • Predictive Dialing
  • Predicts Based on Call Metrics and Data
  • Predicts Numbers to Dial
  • Predicts When to Dial
  • Skips Answering Machines
  • Automatically Detects Voicemails
  • Avoids Dead Numbers
  • Transfers Live Calls to Agents Anywhere
  • Increased Time Talk
  • Keeps Agents on the Phone
  • Keeps All Agents Connected
  • Reach More Customers or Leads
  • Transfers Live Calls to Agents Anywhere
  • Skill-Based Call Routing
  • One Virtual Contact System
  • Call Monitoring
  • Call Recordings
  • Real-Time Call Metrics
  • Manage Call Dispositions
  • Track AHT
  • Track Call Volume

Predictive Dialer Position In Our Categories

Position of Predictive Dialer in our main categories:

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200

Predictive Dialer is one of the top 200 Customer Support Software products

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Predictive Dialer is one of the top 200
Customer Support Software products


Predictive Dialer is also listed in the following subcategories:

Category:Position:Category:Position:
Call Center Software#24
Category:Position:
Call Center Software#24

Since each organization has unique business needs, it is advisable for them to refrain from seeking a one-size-fits-all faultless software application. Needless to say, it would be pointless to try to find such a platform even among popular software applications. The smart thing to do would be to jot down the various vital aspects that require consideration such as main features, finances, skill levels of employees, company size etc. Then, you should do your research thoroughly. Read some Predictive Dialer reviews and check out each of the other systems in your shortlist in detail. Such in-depth homework can make certain you reject ill-fitting applications and choose the app that offers all the features you require for business success.

How Much Does Predictive Dialer Cost?

Predictive Dialer Pricing Plans:

CallTools.com Predictive Dialer’s  SMB and enterprise pricing information is available only upon request. Please contact the company for details, and ask for your quote.

User Satisfaction

We realize that when you make a decision to buy Call Center Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Predictive Dialer reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Predictive Dialer. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

73

NEGATIVE SOCIAL MENTIONS

0

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Technical details

Devices Supported
  • Windows
  • Linux
  • Mac
  • Web-based
Language Support
  • English
Pricing Model
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers
Deployment
  • Cloud Hosted
  • On Premise

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.
  • LIVE SUPPORT
  • TICKETS

What are Predictive Dialer pricing details?

Predictive Dialer Pricing Plans:

CallTools.com Predictive Dialer’s  SMB and enterprise pricing information is available only upon request. Please contact the company for details, and ask for your quote.

What integrations are available for Predictive Dialer?

CallTools.com Predictive Dialer supports integrations with CRM platforms such as Zoho CRM, SugarCRM, and Microsoft Dynamics CRM. It can also be integrated with the following applications and solutions using Zapier:

  • Salesforce
  • NetSuite
  • Infusionsoft
  • HubSpot
  • DebtPaypro
  • Zillow
  • Pipeline Deals
  • Google Calendar
  • Google Sheets
  • Facebook Lead Ads
  • BASE
  • Magento
  • Avaya Aura Call Center Elite
  • Pipedrive
  • Shopify
  • Zendesk

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