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contactSPACE Review

contactSPACE
Our score: 8.0 User satisfaction: 100%

What is contactSPACE?

contactSPACE is a powerful yet easy-to-use call center software that helps SMEs, large enterprises, non-profit organizations, and universities transform their calls into effective conversations. 

The platform offers CallGuides, an all-in-one workflow and messaging management tool. It provides agents with the information they need to deliver quality, natural-sounding conversation instead of impersonal word-for-word pitches. 

Features for making outbound contact are also available. Aside from preview, progressive, and predictive dialing modes, the platform also comes with call-time optimization. It allows agents to automatically call contacts at any time of the day that they are most likely to answer the phone. This helps reduce failed contact attempts. In addition, users can define their own record prioritization logic to ensure that the crucial leads are dialed first.

contactSPACE also helps its users improve their conversion rates. Agents can send templated email/SMS messages post-call to provide more information or booking confirmation. Alternatively, it’s possible to send a wide-scale reminder or offer broadcasts using contactSPACE Intellicast.

What’s more, the platform integrates with a number of CRM applications and payment gateways. And as a cloud-based solution, the platform allows users to scale their contact centers as their organization grows.

Overview of contactSPACE Benefits

Informative CallGuides

With CallGuides, you can provide your agents with all the essential information they need to deliver natural-sounding pitches. This tool can display an unlimited number of customizable fields, specific paragraphs or phrases that agents can use, and content such as previous call history, credit card facilities. It also pulls lead-specific information from your list or CRM. 

Maximize Productivity and Efficiency

Your agents can do more in less time with the aid of live chat feature, a functionality that can be added to inbound offerings. You can set a templated response to common questions so your agents can respond fast to inquiries. What’s more, the platform allows agents to manage up to six chats simultaneously.

Effective Tracking of Calls and Agent Performance

The platform comes with a home dashboard where you can view the summary of inbound/outbound calls, status, agent’s activity, and emotion. Team leaders also got their own dashboard where they can monitor their team members, listen to their calls, whisper, or barge in. With these functionalities, you can keep your fingers on the pulse. 

Professional Support During System Implementation

contactSPACE team assists its clients in the implementation of their solution. Not only do they ensure that the system meets the client’s requirements but they also provide personalized training to agents who will use the software. With this, you can ensure that your team is prepared and ready when they go live.

Overview of contactSPACE Features

  • CallGuides
  • Auto Diallers
  • Live Chat
  • PCI-compliant and IVR payments
  • Real-time Dashboard
  • Automated Email/SMS Confirmation
  • Reporting
  • Agent & Initiative KPIs
  • CRM Integrations

What Problems Will contactSPACE Solve?

Problem #1: Inflexible, robotic-sounding word-for-word scripts.

Call center scripts can prove integral to the seamless running of your customer service. But when these scripts are overused and the agent relies on canned responses, it can result in robotic responses. contactSPACE solves the problem with inflexible, robotic-sounding word-for-word scripts by offering CallGuides. This tool enables admins to create and combine written guidance, lead/contact details, pop-up objection handles, and other information that can help their agents into a single interface. Agents are able to then use the data to deliver quality, personalized interaction, while still keeping the call on-message.

Problem #2: Inefficient manual dialing

When using a PBX/PABX or less advanced call center software, agents are often able to cherry-pick the best leads, which are then dialed manually. This leads to massive efficiency loss. contactSPACE solves this problem by offering auto-diallers. This tool even includes preview, progressive, and predictive dialing modes. Therefore, agents spend less time dialing and more time talking. The platform also offers a number of tools such as auto-wrap to boost an agent’s productivity.

Problem #3: Complicated Systems

Inflexible, legacy contact center solutions often force businesses to bring in external developers to build interfaces or edit contact strategies. These complex systems often have outdated hardware requirements and are often difficult for admins and agents to use effectively. contactSPACE solves this problem by offering solutions that are built on a philosophy of human-centered design. Admins can build interfaces using a simple drag-and-drop visual editor, and optimize contact strategies using easy-to-use wizards. The solution is also extremely intuitive. New agents can begin using contactSPACE with very little training. There are no hardware or software requirements; agents simply log in online using their laptop to begin calling.

Awards & Quality Certificates

An award given to products that have recently entered the market but are already becoming very popular
This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.

contactSPACE Position In Our Categories

Since companies have specific business-related demands, it is rational that they avoid purchasing an all-encompassing, ideal software product. Nevertheless, it is futile to pinpoint such a software product even among well-known software systems. The sensible thing to do can be to write the different key functions which require examination including major features, price terms, skill levels of staff members, company size, etc. Next, you should conduct your product research through and through. Read some of these contactSPACE evaluations and check out each of the software solutions in your list more closely. Such comprehensive product investigation guarantees you take out unfit software solutions and subscribe to the one which delivers all the features your business requires in sustaining growth.

Position of contactSPACE in our main categories:

TOP 200

contactSPACE is one of the top 200 Customer Support Software products

contactSPACE is also listed in the following subcategories:

Every business is different, and might require a particular type of Call Center Software solution that will be adjusted to their business size, type of clients and employees and even individual niche they support. You should not count on locating a perfect solution that will be suitable for every company regardless of their background is. It may be a good idea to read a few contactSPACE Call Center Software reviews first and even then you should pay attention to what the solution is intended to do for your business and your employees. Do you need an easy and straightforward solution with only essential functions? Will you actually use the advanced functionalities required by pros and big enterprises? Are there any particular features that are especially beneficial for the industry you operate in? If you ask yourself these questions it will be much easier to find a solid app that will fit your budget.

How Much Does contactSPACE Cost?

contactSPACE Pricing Plans:

Free Trial

Silver

$105/user/month

Gold

$139/user/month

Platinum

$175/user/month

Diamond

$239/user/month

contactSPACE offers four enterprise pricing plans: Silver, Gold, Platinum, and Diamond. Take note that prices are based on a 24-month agreement, billed annually, and excludes applicable taxes. The platform also charges additional fees for the use of other services. 

Silver – $105/user/month

  • 10 Initiatives
  • WebRTC phones
  • Helpdesk support
  • Call recording
  • Interface editor
  • CallGuides
  • Voice analytics
  • Full reporting module
  • Agent dashboards
  • Monitoring dashboards
  • Preview dialler

Gold – $139/user/month

  • All features included in the Silver Package
  • Unlimited Initiatives
  • Inbound
  • Outcome-driven templated SMS/email
  • Progressive dialler

Platinum – $175/user/month

  • All features included in the Gold Package
  • CRM integration
  • Master database
  • Access to contact SPACE API
  • Live chat
  • Pre-connect status analyzer
  • Answering machine detection
  • Predictive dialler

Diamond – $239/user/month 

  • All features included in the Platinum Plan
  • Call-time optimization
  • Real-time DNC checker
  • Quality assurance
  • Pulse performance analytics
  • Extended inbound
  • pcipayspace
  • Intellicast

contactSPACE can also be tailored to your unique business requirements. Kindly contact the vendor for more details.

User Satisfaction

Positive Social Media Mentions 0
Negative Social Media Mentions 0

We realize that when you make a decision to buy Call Center Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and contactSPACE reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with contactSPACE. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Linux
  • Mac
  • Web-based

Deployment

  • Cloud Hosted
  • On Premise

Language Support

  • English
  • Chinese
  • German
  • Hindi
  • Japanese
  • Spanish
  • French
  • Russian
  • Dutch
  • Portugese
  • Polish
  • Turkish
  • Swedish

Pricing Model

  • Annual Subscription

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are contactSPACE pricing details?

contactSPACE Pricing Plans:

Free Trial

Silver

$105/user/month

Gold

$139/user/month

Platinum

$175/user/month

Diamond

$239/user/month

contactSPACE offers four enterprise pricing plans: Silver, Gold, Platinum, and Diamond. Take note that prices are based on a 24-month agreement, billed annually, and excludes applicable taxes. The platform also charges additional fees for the use of other services. 

Silver – $105/user/month

  • 10 Initiatives
  • WebRTC phones
  • Helpdesk support
  • Call recording
  • Interface editor
  • CallGuides
  • Voice analytics
  • Full reporting module
  • Agent dashboards
  • Monitoring dashboards
  • Preview dialler

Gold – $139/user/month

  • All features included in the Silver Package
  • Unlimited Initiatives
  • Inbound
  • Outcome-driven templated SMS/email
  • Progressive dialler

Platinum – $175/user/month

  • All features included in the Gold Package
  • CRM integration
  • Master database
  • Access to contact SPACE API
  • Live chat
  • Pre-connect status analyzer
  • Answering machine detection
  • Predictive dialler

Diamond – $239/user/month 

  • All features included in the Platinum Plan
  • Call-time optimization
  • Real-time DNC checker
  • Quality assurance
  • Pulse performance analytics
  • Extended inbound
  • pcipayspace
  • Intellicast

contactSPACE can also be tailored to your unique business requirements. Kindly contact the vendor for more details.

What integrations are available for contactSPACE?

contactSPACE integrates with a number of CRM systems and payment gateways including the following:

  • Blackbaud
  • Campaign Monitor
  • Hubspot
  • Keap
  • Salesforce
  • Zendesk
  • Zoho
  • Bambora
  • BPOINT
  • Braintree
  • CyberSource
  • eWAY
  • ezidebit
  • Fat Zebra
  • SecurePay
  • Stripe
  • Westpac PayWay

In addition, contactSPACE offers advanced API integrations that enable users to connect the system to PowerBI, Tableau, ERP software, and more.

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Reviewed By Nestor Gilbert
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