Spiceworks Review

PROS: I love how Spiceworks is proactive in sending me reminders of any upgrades or installations within my department.

CONS: I think that I found a perfect tool that would help me handle network problems better.

PROS: You can solve upcoming issues that are related to computers and servers. So if you want to impress others, then use Spiceworks.

CONS: I cannot think of anything to dislike Spiceworks. So far, things are smooth sailing.

PROS: We use Spicework for more than 5 years and we are satisfied with it. We switched to their cloud version which is also free and we haven’t run into issues. It provides us with all the functionality we need and it still runs perfectly after more than 3K tickets.

CONS: They could enchance the report feature of the cloud version. And there aren’t lot of options within the cloud version.

PROS: I like that we could give fast and effective resolutions to employees seeking help with their devices and tools. It helps us ensure that all assets are in optimal condition by preparing them for updates and ensuring that they have enough disk space to perform multiple tasks. It is highly recommended for monitoring the OS and computers.

CONS: They should work on the synchronization of the tool to fix real-time issues faster than before. There are times when some of our links stop working abruptly, and it takes time to discover this unless a concerned user reports it right away. Another downside of Spiceworks is that it eats up a lot of hardware space that could cause devices to lag and eventually hang. Productivity is affected, that is why its best to free some space as often as you can.

PROS: We could quickly determine what's wrong with our systems and tool by checking the software. Now we can manage complaints and fix them right after we read the ticket.

CONS: I'm not too fond of the fact that I get email notifications whenever a ticket is launched. I know that its purpose is to alert my team and me that something needs to be addressed ASAP. But it cannot be delightful to get hundreds of notifications in one day.

PROS: I enjoy using Spiceworks so far because it does not cost me anything. I can monitor the devices in the office with ease.

CONS: It's good news that the developers are finding ways to improve the product as a whole. I see small improvements for the past months, which I think is acceptable. But my primary concern would still be the speed in inspecting all the devices that we have. Most of the time, it's so slow that I have to resort to manual scanning.

PROS: I like Spiceworks because using it helps us manage and prioritize network and hardware issues. Thanks to its ticketing system that helps put things in order

CONS: There is nothing much to dislike or hate about the product. But they have to make it faster to avoid frustration on our end.

PROS: I like using Spiceworks because it saves me money by not paying for anything. Second, it's easy to learn, plus you get a lot of support from fellow users.

CONS: A few opportunities should be addressed, such as speed, proficiency, and stability. Plus, it should get rid of the ads that slow down the app.

PROS: It comes with a free version where you can utilize its features to suit your needs. It helps with management and tracking of inventory. You can also use it for reporting and ticketing purposes. All these features are intuitive, which makes it a reliable tool. It has a premium paid version which is void of the ads that appear in the free version.

CONS: It works well for small businesses. However, when it comes to use in a large business, there are some bugs that need debugging. Although it is rich in features, the bugs make it difficult to use in the case of large environment.

PROS: The free tool is amazing. First, you use the software or free and enjoy help desk tasks such as marketing, purchasing, maintenance and IT all without paying a cent. The customer support team is standby to help you get acquainted with the tool and integrate it in your business with ease.

CONS: As expected the free Spiceworks has limited features as compared to the paid version. Although this makes sense, you cannot use it for free in case you want more out of it. Otherwise, it has become a professional help desk tool or our organization needs.

PROS: Spiceworks works to ensure that you offer smooth helpdesk services. You can use the inventory management feature to keep track of your devices and collect information about them for reference. You can log tickets into the system with ease and monitor their progress from a single location. As the administrator, you can track your inventories and keep everything in check.

CONS: The tool lacks separation of functionality as some of the tools’ functions are in one place. It is, therefore, difficult to select which feature you want to utilize and single it out from the rest. It would be great if those functions or features are separated to improve its service delivery.

PROS: With Spiceworks we are able to track our users’ issues and solve them. We are able to create knowledgebase which is extremely useful because it saves us lot of time on Phone calls, and we are able to direct our users to knowledgebase so they can resolve the problem easily without our assistance. Also, we are able to track our employees’ performances.

CONS: Setting up Knowledge base is not straightforward process, it can be complicated when adding new items. At the beginning we haven’t received email notifications and we had to log into Spiceworks in order to see the notifications.

PROS: I like that I can keep track of our users’ requests for help by using this Help Desk solution. I’m able to prioritize and set up time for a task that needs to be completed. I haven’t used something better for organizing my work. You can see tickets and dates of completion directly from your dashboard.

CONS: It provides me with essential options for doing my job as it should be, in other words, I don’t have dislikes about it.

PROS: I like how Spicework works. The set up is easy and simple. Also, I like that the Help Desk comes with automated reminders and canned responses. It has huge user community which is great for gaining knowledge and sharing opinions with other. The other great thing about it is the fact that you can use it for free.

CONS: It does the job perfectly, there is nothing I can think of.

PROS: This is great tool and it offers lot of options and plug-ins. With its plug-ins I can easily manage and filter tickets automatically and apply the correct tags to their email.

CONS: When it comes to creating shared help desk between sites it is difficult job to do and at the end we ended up creating main server available over the internet and to set up local server for device inventory needs only. The compeltion time of 15 min is too high, I’d be glad if they could change it lower.

PROS: I like that we are using Spicework for free and it provides great set of features. The main aspect of Spicework is the HelpDesk solution. I can clearly say that the classic and new ticket views work great. We often use the classic views because our customization works best with it and our team is more familiar with this view.

CONS: When it comes to growth, there are some limitations. The software slows down when there are 20K tickets and the search for tickets is slow. We are outgrowing Spicework and we look forward to move the platforms in the near future. The truth is that Spiceworks helped us to grow but there are no available options for our growth.

PROS: First thing you should know about Spicewors is the fact that is free to use. It is amazing how this free sofwtare offers great amount of features and functionality, literary, for nothing in return. We use its cloud-hosted version but if you want you can choose on-premise option if you wish. Its UI is intuitive and simple, you can easily assign tickets, categorize them and close them at the end. You can add comments or internal notes for your team. Also, it has great community and this is extremely helpful because if you have question you can find the answer within minutes.

CONS: I had some issues with my personal account but they were fixed immediately. Right now, I don’t have something that I might dislike about this software, it does the job perfectly.

PROS: It integrates with your email such that you receive notifications in your email as the tickets are created and thus improve customer service. For a previously solved issue, you can go back once the same issue surfaces as it documents the issue and how to fix it. It has reporting features for your helpdesk requests by customers. You can build a FAQ section to help your customers solve common problems on their own. It also has a community platform to help make your work easier through sharing of information on how to utilize the product.

CONS: Although it has the ability to scan IP addresses for multiple devices in inventory management, it can collect irrelevant addresses, which might need cleaning up. In such a case, you have to do it manually which can be cumbersome and frustrating.

PROS: Integration of the tool with your email is an add-on. You can receive notifications in your email as tickets are created by your customers. This way, you will not lose the audit trail of the tickets in the helpdesk. You can customize the software to suit your needs and work according to your business. Apart from that, it integrates with AD. The scan feature helps to track inventory in real-time as long as the inventory is connected under the same network.

CONS: It does not offer sub-categories of tickets which can be difficult when you are dealing with multiple tickets with sub-categories in them. The scanner can be slow and it is not possible to change the many configurations it runs. The scan feature is not reliable as it cannot scan some devices making it hard to carry out its function effectively. If you are handling bulk tickets, viewing can be tiring and thus annoying.

PROS: It is free and thus affordable to any organization. The ticketing bit works well with AD and you can get notifications in your email as customers send requests in the form of tickets. For your technical team, you can assign them ticket and track the time used to solve an issue. You can use the duration to account for labor cost per hour and thus a reliable tool. The customer support is top-notch as feedback is fast and supportive. Depending on the common tickets for issues you receive in your helpdesk, you can use them to create a FAQ page for your customers.

CONS: Although the tool is free, the ads can be undesirable. However, you can eliminate them by buying the paid version of Spiceworks. It offers an option to print tickets which can take up most of your space and this can be frustrating and tiring on your part.

PROS: The only sacrifice you have to make is time. Spiceworks is free, which makes it affordable and thus reliable. You can utilize the features and resources it has by pairing it with Spiceworks suite. It makes ticketing simple and manageable when you connect with your office devices.

CONS: The free tool has limited features as you cannot manage multiple helpdesks under one roof. You have to install for each department, but since it is free, there is no loss. Its performance did not meet our expectations. However, the Spiceworks suite network scanner makes everything look good.

PROS: You can easily manage inventory through tracking in all the devices connected to the software. It scans your network to identify and keeps track on what you have. It scans the serial number of every item as each inventory will have its own. You can also track the software, including the OS, installed in your computers and devices.

CONS: I found one problem with the product keys and how it captures it for the detected software. Instead of capturing the individual product key, it captures the generic OEM product key. Although this problem may be with the manufacturer, it is a drawback.

PROS: Running an IT department and team is easy with the Spiceworks tool. It helps to track request from customers through ticketing. Without it, it will be hectic when you want to keep track of everyday requests let alone solve them. This tool makes everything easy, and all this for free.

CONS: If you want to manage multiple help desks such as maintenance and IT, you have to install each tool for each department. It would be convenience if all these departments would use a single installation of the software such that you can operate it from a single location. However, this is a minor issue as the product works great.

PROS: You can track everything on the helpdesk. It offers reliable ticketing capabilities where you receive notifications in your email for added support. You can also customize the system for your support team for improved ticketing. You can track everything from the category of the ticket and status to the duration it took your team to sort out an issue. In addition to that, you can connect the system with a printer or any hardware which will enable ticket printing.

CONS: Although the search feature is great, it can be difficult to operate especially when you enter the wrong search item. Going back to search the right item is the tricky part. It is impossible to go back to the search results as this feature is not there. You have to start all over again which can be frustrating.

PROS: Spiceworks Help Desk does everything that needs to be done. It is easy to use, it has great community for help and it is free. We are able to create content for a knowledgbase, to set priority tasks and assign due dates for the tasks.

CONS: It is not made for large businesses, but it does the job perfectly.