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Squaretalk Review
What is Squaretalk?
Squaretalk is a cloud-based communications platform that offers multiple tools to help businesses connect and engage with customers. Squaretalk is designed to improve team collaboration, even for businesses with employees working from home.
The platform comes with tools that include a cloud call center, a predictive dialer, a multi-channel messaging tool, and a custom workflow builder. These tools are easy to deploy and provide utmost protection to clients’ sensitive information.
An important tool provided by Squaretalk is Axiom Cloud PBX, a cloud-hosted contact center with advanced features such as IVR, intelligent skill-based routing, and automatic call distribution. To complement this cloud call center, Squaretalk also offers Matrix, a predictive dialer capable of agent prioritization and lead targeting.
Another useful module provided by Squaretalk is Express, which supports multi-channel messaging. Through Express, users can use SMS marketing to engage with customers while remaining compliant with privacy standards.
Meanwhile, through Lynx, Squaretalk’s automation platform, users can integrate more than a hundred apps and customize any workflow. Users can also automate repetitive tasks and save time. For added convenience, Squaretalk offers native integrations with platforms like Salesforce, Freshdesk, Slack, and monday.com.
Squaretalk comes in three paid pricing plans to help businesses pick a package that best suits their needs and budget.
Show MoreOverview of Squaretalk Benefits
More efficient customer support
Squaretalk supports businesses in improving customer service levels through Axiom Cloud PBX, a cloud contact center tool. This tool uses intelligent skill-based routing and automatic call distribution to ensure that calls are routed to the team members with the right expertise. The tool also provides unlimited call recording capabilities to ensure easier monitoring.
Increased talk time and sales
Squaretalk also comes with Matrix, a predictive dialing solution that determines contacts most likely to answer calls. The tool also connects leads to agents based on agents’ skill levels, time zones, and lead scoring. These recommendations give agents a better chance at turning leads into customers.
Improved SMS rates and deliverability
Through Express, Squaretalk provides a multi-channel messaging system for streamlining SMS marketing workflows. Users can enjoy a 98% open rate for SMS, track the delivery of each message, and use one virtual local number for all outgoing SMS to customers.
Boost productivity through automation
Squaretalk also helps businesses improve productivity through Lynx, a custom workflow builder that integrates with third-party software to automate tasks and workflows. Lynx enables no-code integrations to ensure ease of use as well as help teams work on more important tasks.
Powerful security for client information
The platform ensures the safety and protection of sensitive data, especially client information. Squaretalk is also designed to be compliant with privacy standards and regulations, including TCPA, STIR/SHAKEN, and GDPR.
Show MoreOverview of Squaretalk Features
- Cloud call center
- Skill-based call routing
- Queue callback
- IVR
- Unlimited call recording
- Predictive dialer
- Lead targeting
- Agent meeting reminders
- Agent prioritization
- Multi-channel messaging
- Bulk SMS and SMS marketing
- Track outreach
- Short link tracking
- Virtual number management
- Workflow automation
- Computer telephony integration
Squaretalk Position In Our Categories
Since companies have distinctive business-related requirements, it is only logical they steer clear of going for a one-size-fits-all, “perfect” system. Just the same, it would be difficult to come across such a software solution even among sought-after software solutions. The correct thing to do can be to narrow down the various essential factors that entail careful thought like key features, pricing, skill competence of the users, company size, etc. After which, you must conduct your product research systematically. Go over some Squaretalk evaluations and check out the other software options in your list in detail. Such well-rounded product research guarantees you weed out unsuitable software solutions and buy the one which includes all the aspects your company requires.
Position of Squaretalk in our main categories:
TOP
100
Squaretalk is one of the top 100 Communications Software products
TOP
100
Squaretalk is one of the 100 Customer Support Software products
Since each organization has unique business requirements, it is sensible for them to desist from looking for a one-size-fits-all faultless software application. Needless to say, it would be useless to try to find such a platform even among widely used software platforms. The smart thing to do would be to jot down the various important aspects that need consideration such as required features, finances, skill levels of workers, company size etc. Then, you should do your research thoroughly. Read some Squaretalk VoIP Software reviews and check out each of the other systems in your shortlist in detail. Such exhaustive groundwork can make sure you discard ill-fitting systems and choose the system that offers all the aspects you require for business success.
How Much Does Squaretalk Cost?
Squaretalk Pricing Plans:
Free Trial
Axiom (Cloud PBX)
$15/user/month
Matrix (Predictive Dialer)
$30/user/month
Combined Platform
custom pricing
What are Squaretalk pricing details?
Squaretalk Pricing Plans:
Free Trial
Axiom (Cloud PBX)
$15/user/month
Matrix (Predictive Dialer)
$30/user/month
Combined Platform
custom pricing
Squaretalk is available in three paid plans: Axiom (Cloud PBX), Matrix (Predictive Dialer), and a Combined Platform. Below are the details on the features included in these plans.
Axiom (Cloud PBX) – Starting at $15/user/month, billed annually
- Minimum of 5 users
- IVR (virtual receptionist)
- Real-time client dashboard
- Advanced reporting and visibility
- Automated call distribution (ACD)
- Intelligent call routing
- Unlimited inbound calls
- Smart call queuing
- Voicemail to email
- Click-to-dial
- CRMs and app integration
- Custom on-hold music
- Queue callback
- SMS reporting
Matrix (Predictive Dialer) – Starting at $30/user/month, billed annually
- Smart predictive dialing
- Intelligent outbound routing
- Answering machine detection
- Smart lead recycling
- Dynamic reset of leads
- Appointment call automation
- Smart leads ranking
- Agent ranking by skill
- Script-on-screen
- Campaign & list management
- Web callback
- Real-time DNC list management
- Disposition timers & redials
- Time zone rules dialing
- Smart redial strategies
Combined Platform – custom pricing
- All Axiom (Cloud PBX) and Matrix (Predictive Dialer) features, plus
- Dedicated account manager
- Developer support
- Bring your own carrier
- VIP support
- Custom API
- Unlimited number of callers in queue
- Unlimited call recording
- Unlimited concurrent calls
User Satisfaction
Positive Social Media Mentions
43
Negative Social Media Mentions
2
We are aware that when you decide to purchase a VoIP Software it’s crucial not only to learn how professionals evaluate it in their reviews, but also to discover if the actual people and businesses that bought this software are indeed content with the product. Because of that need we’ve designer our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and Squaretalk reviews across a wide range of social media sites. The information is then displayed in an easy to digest form showing how many customers had positive and negative experience with Squaretalk. With that information at hand you will be equipped to make an informed purchasing decision that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Monthly payment
- Annual Subscription
- Quote-based
Customer Types
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Squaretalk?
Through Lynx, Squaretalk easily integrates with various third-party software, including:
- Salesforce
- Hubspot
- Freshdesk
- Dropbox
- Zoho
- Zendesk
- Telegram
- Spotify
- Mailchimp
- Gmail
- Teams
- Zoom
- Slack
- Discord
- Monday
- WordPress
- Google Sheets
Squaretalk User Reviews
Squaretalk average rating:
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Write your own review of this product
ADD A REVIEWThe most favorable review
PROS: A simple to learn and use, as well as incredibly adaptable. We were able to swiftly onboard and get the crew up and running without a lot of training. Their customer service and sales staff were also really helpful.
CONS: There isn\\\\\\\'t anything to hate about this. They are there when we have problems and ensure that we have as little downtime as possible.
The least favorable review
PROS: Seamless integration with our CRM, customizable dashboard, user-friendly interface, excellent reporting, great support
CONS: It would be great if there was a native softphone app for mac
More reviews from 3 actual users:
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Latest
- Latest
- Most useful
- Most positive
- Most negative
Powerfull call center solution
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 17.04.2023
Company Size: More than 100 Employees
Industry: Information Technology and Services
PROS: Squaretalk is an easy-to-use call center solution that offers simplicity and flexibility. Its robust reporting features provide a clear and comprehensive view of performance metrics. Furthermore, it seamlessly integrates with Salesforce, making it a valuable tool for businesses relying on CRM systems.
CONS: A potential downside for some users is the lack of an Apple version of Squaretalk's Softphone. A MacOS-compatible version would significantly improve the tool's accessibility for Apple users.
A fantastic Platform for your Business
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 24.06.2022
Company Size: 11-50 Employees
Industry: Animation
PROS: A simple to learn and use, as well as incredibly adaptable. We were able to swiftly onboard and get the crew up and running without a lot of training. Their customer service and sales staff were also really helpful.
CONS: There isn\\\\\\\'t anything to hate about this. They are there when we have problems and ensure that we have as little downtime as possible.
Vendor reply
Thank you for the feedback, it's always a pleasure to hear when our customers have a positive experience with our product. We're glad that Squaretalk was able to work for you and your team. Customer service is a vital part of our vision, and we want to make sure that your experience with Squaretalk is as seamless as possible, so please keep us updated on how you're going with Squaretalk and if we can be of any assistance
Powerful integrations and amazing support team!
Read full review >
4/5
Overall impression
5/5
Customer Support
4/5
Value for Money
4/5
Ease of Use
Published on: 13.06.2022
Company Size: More than 100 Employees
Industry: Real Estate
PROS: Seamless integration with our CRM, customizable dashboard, user-friendly interface, excellent reporting, great support
CONS: It would be great if there was a native softphone app for mac
Vendor reply
Thank you for taking the time to share your experience – we are always looking for feedback and it's great to hear about how Squaretalk has helped you. This is what we're here for and we're glad that you've found a good fit with us. We always strive to provide the best experience, features, and support. Please don't hesitate to reach out if you ever need anything!
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Squaretalk Comparisons
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Squaretalk user reviews
Powerfull call center solution
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 17.04.2023
Company Size: More than 100 Employees
Industry: Information Technology and Services
A fantastic Platform for your Business
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 24.06.2022
Company Size: 11-50 Employees
Industry: Animation
Powerful integrations and amazing support team!
Read full review >
4/5
Overall impression
5/5
Customer Support
4/5
Value for Money
4/5
Ease of Use
Published on: 13.06.2022
Company Size: More than 100 Employees
Industry: Real Estate
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