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SuccessFactors Review

SuccessFactors
Our score: 8.8 User satisfaction: 98%

What is SuccessFactors?

SuccessFactors is the leading cloud-based HR and talent management system, which offers features that are rich, flexible, and beautiful, and which can let you to augment your workforce and prepare them for tomorrow. The first place in this category is held by BambooHR which has a total score of 9.8/10 and is the winner of our Best HR Management Software Award for 2019.

SuccessFactors is at the center of technology revolution of today. The market leader when it comes to enterprise application software, the software helps enterprises deal with the damaging effects of complexity, offer new opportunities for development and innovation, and stay ahead of the competition. It is because of this that you can draft an all-in workforce, and keep the whole team in the same line. Our professional team confirms SuccessFactors is one of the few HR management systems that can truly revolutionize handling HR, and lead businesses towards growth by simply assigning tasks in a better way. What is also important to know about this system is quote-based pricing, thanks  to which all users obtain an individual price for the functionality they need.

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Overview of SuccessFactors Benefits

SuccessFactors is a worldwide cloud-based business execution software provider, and a part of the powerful SAP productivity suite. The tool allows for collaboration, on-boarding, and a variety of social business tools. It is also has a built-in LMS tool as well as robust HR functionalities that tackle talent management, recruitment, and applicant tracking. With these, you can easily perform business strategy alignment and maximize the performance of your team, no matter the size of your company and the industry you’re in. The full suite is priced reasonably, to say at least, with an individually tailored package for all users. 

What satisfied customers really appreciate about SuccessFactors is that it provides more than process efficiency as well as transaction cost savings. Businesses can use its full suite of talent solutions, collaboration, core HR, and workforce analytics to help improve productivity and engage, retain, and even motivate employees. Nowadays, SuccessFactors is an often preferred system for smart acquisition, which our experts garner to be fascinating in several critical business fronts. To start with, it will provide progressive protection of talented and valuable workers, and distinguish bad performance before it has caused whatever damage to your business.

Savvy leaders will also appreciate it because of its large and global customer base, including more than 180,000 customers from approximately 40 countries. The network of partners and collaborators is quite similar: the product’s business community already has more than 120,000 members!

The commitment to cloud-based HR marketing is probably the most valuable, and less visible benefit from using SAP SuccessFactors. It is only after a reasonable period of using it that businesses understand they’ve accelerated results, by using the system’s outstanding memory and analytics to query a number and volume of data layers they never expected to.

Finally, SAP SuccessFactors is a proven innovator, and it will never let you down when it comes to business-to-business integration. It works seamlessly with a variety of CRM and financial management products, offering at the same time impeccable mobile capacity to allow users manage their data from every device.

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Overview of SuccessFactors Features

  • Integrated Suite
  • Global system of record
  • Complete workforce data
  • Powerful analytics
  • Social collaboration
  • Seamless integration
  • Continuous innovation
  • Recruiting via Talent Sourcing
  • Engaging and Nurturing Talent
  • Employee Retention Strategies
  • Automated Hiring Compliance
  • Workforce Skills Improvement
  • Extended Learning for External Audiences
  • Aligned Compensation Programs with Business Objectives
  • Managing Global Compensation Budgets
  • Genuine Pay-for-Performance Culture
  • Goal Management
  • Continuous Performance Management
  • Individual Performance Assessment

SuccessFactors Position In Our Categories

Because businesses have distinctive business wants, it is wise that they steer clear of paying for a one-size-fits-all, ideal software product. Having said that, it is difficult to stumble on such an app even among popular software systems. The better thing to undertake would be to narrow down the varied vital factors which merit deliberation such as crucial features, budget, technical skill aptitude of the employees, organizational size, etc. After which, you should perform the product research through and through. Go over these SuccessFactors evaluations and check out the other software products in your shortlist in detail. Such well-rounded research ensures you avoid unsuitable applications and pay for the one which delivers all the features your business requires.

Position of SuccessFactors in our main categories:

TOP 100

SuccessFactors is one of the top 100 HR Management Software products

TOP 50

SuccessFactors is one of the 50 Learning Management Systems (LMS) products

TOP 3

SuccessFactors is one of the top 3 Performance Appraisal Software products

It's essential to keep in mind that almost no software in the HR Management Software category is going to be an ideal solution able to fulfill all the goals of different company types, sizes and industries. It may be a good idea to read a few SuccessFactors HR Management Software reviews first as certain services may excel just in a really small group of applications or be prepared with a really specific type of industry in mind. Others can operate with a goal of being easy and intuitive and therefore lack complex functionalities desired by more experienced users. You can also find apps that focus on a large group of users and provide a powerful feature set, but that frequently comes at a more expensive price of such a service. Make sure you're aware of your needs so that you choose a software that provides exactly the features you look for.

How Much Does SuccessFactors Cost?

SuccessFactors Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

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What are SuccessFactors pricing details?

SuccessFactors Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

SuccessFactors SMB and enterprise pricing information is available only upon request. Contact the company and share your needs to obtain more details.

User Satisfaction

Positive Social Media Mentions 89
Negative Social Media Mentions 2

We realize that when you make a decision to get a HR Management Software it’s important not only to learn how experts score it in their reviews, but also to check whether the real people and companies that purchased this software are genuinely satisfied with the product. That’s why we’ve designer our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and SuccessFactors reviews across a wide range of social media sites. The data is then displayed in an easy to understand way showing how many users had positive and negative experience with SuccessFactors. With that information at your disposal you will be prepared to make an informed buying choice that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

What integrations are available for SuccessFactors?

SAP SuccessFactors suite provides end-to-end business integrations with a number of CRM, accounting and finance systems.

SuccessFactors User Reviews

SuccessFactors average rating:

Average score
4.3/5 (21 user reviews)
4/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Write your own review of this product

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The most favorable review

Alberta

PROS: It allows you to accomplish things in one single application. You can use it to apply or plot your VLs, track your billable hours, and keep records of your payslips. You can also use it to communicate with peers and also to help manage your schedule.

CONS: There are times when the server becomes too slow, and it can make you lose your momentum.

Reviewed 4 years ago

Read full review >

The least favorable review

Paula

PROS: I was a system administrator beween 2008 and 2010 and had the chance to work with the software succession module. Their interface included Flash, and I could describe it as the most sophisticated one I've worked with so far. Customization was a fair deal too, I got to orgaize content my way, and to showcase only information that was relevant to me. Bugs were almost non-existent, which proves there is some heavy-testing prior to every release.

CONS: Not that quick and not that well-connected. Back in the days, there was no option to assign clients as Client Success Managers, and launching Succesion tasks required special work orders. Overall, I took admins some time to cope with the work, but as I said that was back in the days. It should be better now, I think.

Reviewed 8 years ago

Read full review >

More reviews from 21 actual users:

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Latest
  • Latest
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  • Most positive
  • Most negative

It’s a great company investment to promote higher learning among employees.

Read full review >
Angela
4/5

Overall impression

4/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 07.12.2021 Company Size: 1-10 Employees Industry: Medical Devices

PROS: IT is one of the smartest tools that I have ever used in my entire career. I was quickly impressed with SAP SuccessFactors because of its reporting capabilities. It can also be utilized for other purposes such as training, onboarding, and measurement of both individual and group output.

CONS: There are times wherein pulling out performance reports can take so much time. It would be nice we can have any kind of data readily available.

What do you think about this review?

Great Poor

Competitive, productive, and it makes people happy. SAP SuccessFactors is simply the best.

Read full review >
Elisha
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 02.12.2021 Company Size: 11-50 Employees Industry: N/A

PROS: The app is very convenient to use because it's accessible even outside the office. People love it because they can accomplish things, even using their phones or tablets whenever they're on the go. It also offers seamless integrations with other apps, which adds to HR employees and recruiters' productivity.

CONS: The tool itself undergoes a lot of changes and upgrades each year. I think that they are going overboard on this aspect because every time they implement these changes, we have to adapt to it.

What do you think about this review?

Great Poor
Show More User Reviews (21)

Very useful plus it works wonders when it comes to integrations.

Read full review >
Alberta
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 15.11.2021 Company Size: More than 100 Employees Industry: N/A

PROS: It allows you to accomplish things in one single application. You can use it to apply or plot your VLs, track your billable hours, and keep records of your payslips. You can also use it to communicate with peers and also to help manage your schedule.

CONS: There are times when the server becomes too slow, and it can make you lose your momentum.

What do you think about this review?

Great Poor

The app is a good investment for the team because it helps us accomplish a lot of things. However, its user interface looks old and boring, so an upgrade is quite necessary.

Read full review >
Jena
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 07.11.2021 Company Size: More than 100 Employees Industry: N/A

PROS: SAP SuccessFactors is known for its usefulness and versatility because it helps handle multiple issues not just in the HR team but also in other departments. It works well in project management, hiring process, tracking billed hours, and approval of time offs. It helps employees manage their workload smartly by working from home because the cloud supports SAP.

CONS: The user interface lacks visual appeal, which is very important, so users would be encouraged to use the tool more often. I would suggest that they change the fonts and create more colorful backgrounds to heighten the user's experience.

What do you think about this review?

Great Poor

It promotes continuous and effective learning to all employees

Read full review >
Marcos
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 12.09.2021 Company Size: More than 100 Employees Industry: N/A

PROS: I am always on top of my responsibilities since I started using this application in the workplace. Its a great learning platform where I can upgrade my current skills and remain competitive.

CONS: The app allows multiple interactions from different sources, which makes me lose my focus, especially when I am beating deadlines. But aside from that, I don’t have any additional complaints with the platform.

What do you think about this review?

Great Poor

Monitors employee performance in a consistent manner to ensure that all targets are being met.

Read full review >
Loyal
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 08.09.2021 Company Size: More than 100 Employees Industry: Information Technology and Services

PROS: SAP ensures that all users are well aware of their responsibilities by regularly monitoring their assigned work and running performance. Also, using SAP keeps you on top of your game because it allows you to receive constructive feedback from your superior or your colleagues to find ways to improve yourself.

CONS: I’m looking forward to getting a better experience using SAP soon. Meanwhile, to attain this, I guess they would have to improve and even upgrade their existing features.

What do you think about this review?

Great Poor

I love this product so much in terms of features, performance, and functionality.

Read full review >
Kristina
4/5

Overall impression

4/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 27.08.2021 Company Size: More than 100 Employees Industry: N/A

PROS: One of the things that I like best about SAP Success Factors is its high level of functionality. Meaning you can use this tool for many things like planning or booking an event, uploading learning modules, tracking employee login, and daily work attendance. We use it in conjunction with our payroll platform making it easier for our accountant to compute for employees' salaries and minimize errors.

CONS: I wish that more users can quickly adapt to the platform by improving the user interface and familiarity of its features. Also, it would be great to address the latency that is happening whenever employees log in at the same time. Sometimes we would need further assistance from customer service to help sort things out.

What do you think about this review?

Great Poor

Keeping track of employee performance has been made easy with the help of SAP Success Factors.

Read full review >
Raheem
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 02.06.2021 Company Size: More than 100 Employees Industry: Education Management

PROS: Majority of the employees are comfortable using this program because of its attractive and smart looking user interface. This tool allows the employees to perform specific tasks such as file for leaves, add/modify information, update personal calendar, create requests, make follow-ups, etc. It also gives employees visibility of their performance scores, making it easier to identify their success and opportunities.

CONS: The system could become slow, especially if many employees are using the tool all at the same time. They should find a better solution to this problem since we highly utilize this tool everyday. Another concern would be the familiarization of the tool itself. Since it comes with many functionalities, you would need to get someone who can facilitate the training of employees so everyone can get up to speed with the program as soon as they join the company. Lastly, they need to step up their game in terms of integration because it needs more work.

What do you think about this review?

Great Poor

It is one of the best HR tools that serve a lot of purposes.

Read full review >
Bernita
4/5

Overall impression

4/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 22.04.2021 Company Size: More than 100 Employees Industry: N/A

PROS: I've been using this tool since I was an Intern until I transitioned as a full-time HR practitioner. I've always been impressed with SAP Successfactors because of the user-friendly layout that makes it a crowd favorite among employees. It's also known for its cloud-based functionality, making it easy for you to use the platform wherever you may be. As long as you have an internet connection, then you can get some work done on your end. Lastly, it works well with other tools like Skype and Zoom, making it more enjoyable.

CONS: One of the things that I don't like much about SAP Successfactors is its price because I find it costly, which is something that I would not think of recommending to new business owners. I would suggest that they should come up with other packages that are more affordable so they could gain more long term clients. Another thing that I dislike about the product is that it's highly dependent on Internet connectivity. So you won't get any work done if you have a weak or poor connection in your area.

What do you think about this review?

Great Poor

It covers most of our work scope, so there is no need to use more tools to keep things running smoothly.

Read full review >
Nikki
4/5

Overall impression

3/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 26.03.2021 Company Size: More than 100 Employees Industry: N/A

PROS: The platform is a great tool to share with other departments. Using it makes it very quick to share and update information online.

CONS: So far everything in my department has been working so they should keep up the excellent work.

What do you think about this review?

Great Poor

Their Talent Suite met our expectations

Read full review >
Chris
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 25.03.2021 Company Size: More than 100 Employees Industry: Information Technology

PROS: They offer full-coverage talent suite for companies similar to ours, and we've seen the consequences on busines results. We operate in a field that requires an open eye for innovations, and that's what Successfactors does for us-it helps us upgrate talent to respond to new market needs.

CONS: We didn't implement Succession and Compensation on time, and that costed much more than actally paying for them in the right moment. I can't wait to have to full suite on my disposal.

What do you think about this review?

Great Poor

SF in our company

Read full review >
Ralph
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 02.03.2021 Company Size: More than 100 Employees Industry: Oil & Energy

PROS: Clearly and logically organized modules, just as we expected them to be. The product is easy to use, applicable for sharing information too.

CONS: Data sets are not well connected, we have issues pulling reports from multiple modules at ones.

What do you think about this review?

Great Poor

Performance Management

Read full review >
Dana
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 05.02.2021 Company Size: More than 100 Employees Industry: Unavailable

PROS: Great performance module for managing matrixed manager relationships, fully pucked with functionality, and doesn't require customization. Easy to install, far better to use, especially if you're dealing with limited training resources.

CONS: We let Learn 2 Platform handle the implementation, and I think we lost some basic functionalities. It could be easier, at least to say. Now we are struggling to import employees and to model data manually, so don’t repeat our mistake.

What do you think about this review?

Great Poor

Valuable choice for your business, but with certain support reservations

Read full review >
Glenn
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 31.12.2020 Company Size: More than 100 Employees Industry: Insurance

PROS: I'd tell the SF team to proud of what they do, I've ever seen so many capabilities wrapped in a single product. One could see from the very first moment that the system was designed by amazing professionals with history of knowledge and business experience.

CONS: I'll be frank to prosepective users, support is not reliable! Some team members didn't even know it existed, they wandered between layers and tried multiple times until an issue was resolved. Their release management could also use some improvement, it breaks my processes when I really don't expect it.

What do you think about this review?

Great Poor

I am so happy to recommend SuccessFactors!

Read full review >
Abel
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 21.09.2018 Company Size: More than 100 Employees Industry: Consumer Goods

PROS: It is not my first time to use SuccessFactors, it has been my faithful partner in almost every company I worked for. It solved many HR problems I had, and I was absolutely satisified with the quality.

CONS: The only part that will exhaust you is implementation, everything else is easy. What you really need to do is to hire professional help, or at least to rely on their support the get the job done.

What do you think about this review?

Great Poor

Total gain for recruitment purposes

Read full review >
Annie
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 02.09.2018 Company Size: More than 100 Employees Industry: Computer Software

PROS: Consider it for flawless reporting, even if you’re running a large scale business. You'll love how it pulls reports, exports info and keeps it organized, and that's just the beginning of it! Mastering the system will enable you to proxy in for approval, and to audit actions separately (per role).

CONS: If I could, I'd choose a different way to enter data and to browse. There is a search tool, obviously, but one that gives you a hard time to look for information and to summarize the results you receive.

What do you think about this review?

Great Poor

SuccessFactors is really successful!

Read full review >
Kathy
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 27.03.2018 Company Size: More than 100 Employees Industry: Retail

PROS: A fancy interface, I never faced any trouble using this system. Then, simplicity in navigation. Nothing was out of place, and it felt as familiar as using Amazon, for instance. Best of all, I think they are just going upwards, and by the time you purchase it, it will be significantly improved.

CONS: The same downtime issues as usual. You may dislike that, but a cloud-hosted can really hang you out sometimes. When the database fails, you fail too, and this is the only serious outage hey should solve. I don't think this will be an issue for you, but I dislike that SF was built by aquisitions, and the modules don't seem too connected. They all come from different sources (RMK from Jobs2Web, Learning from Plateu) and that doesn't really help communication.

What do you think about this review?

Great Poor

Innovative LMS

Read full review >
Ethel
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 20.03.2018 Company Size: More than 100 Employees Industry: Pharmaceuticals

PROS: I love their futuristc approach, especially the way they treat elearning. Patch by patch, I realized they do care about their feedback, and are doing the impossible to improve our experience.

CONS: For the time being, we are working as a validated SaaS on premise, and we're purusing cloud transition. It is complicated to use SuccessFactors in such situation because we have a 6-months release schedule, and our customization efforts disappear each time we upgrade.

What do you think about this review?

Great Poor

Brilliant software

Read full review >
Garrett
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 29.01.2018 Company Size: More than 100 Employees Industry: N/A

PROS: I am a huge fan of their Employee Central, but this compensation module is also admirable.

CONS: Moving PM forms to V12 in this software will limit your configuration possibility,and the administrative tools are not as good as the ones of P11. I'm not pleased with the Compensation integration either, that somehow 'shook' my positive picture of Employee Central. What could be better is to upload forms as data files, you will have more configuration power.

What do you think about this review?

Great Poor

Definition of quality learning

Read full review >
Muriel
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 17.01.2018 Company Size: More than 100 Employees Industry: Biotechnology

PROS: When I only remember the doubts I had at the beginning! They were unjustified, but being skeptic is still a good thing-otherwise, I wouldn't have discovered SuccessFactors! We used to have 3 separate platforms to track global learning, and we switched according to our tasks (monitoring, tracking, evaluating). SuccessFactors brought those in the same bag, and I hoestly think its developers knew better how to improve planning and milestones than we did. Luckily for us, they were always around to lend a hand in difficulty, we learned so much from them.

CONS: I am so ashamed to have doubted this program! It is absolutely perfect!

What do you think about this review?

Great Poor

We use SF’s succession planning module

Read full review >
Paula
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 27.12.2017 Company Size: More than 100 Employees Industry: Medical Devices

PROS: I was a system administrator beween 2008 and 2010 and had the chance to work with the software succession module. Their interface included Flash, and I could describe it as the most sophisticated one I've worked with so far. Customization was a fair deal too, I got to orgaize content my way, and to showcase only information that was relevant to me. Bugs were almost non-existent, which proves there is some heavy-testing prior to every release.

CONS: Not that quick and not that well-connected. Back in the days, there was no option to assign clients as Client Success Managers, and launching Succesion tasks required special work orders. Overall, I took admins some time to cope with the work, but as I said that was back in the days. It should be better now, I think.

What do you think about this review?

Great Poor
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SuccessFactors user reviews

It’s a great company investment to promote higher learning among employees.

Read full review >
Angela
4/5

Overall impression

4/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 07.12.2021 Company Size: 1-10 Employees Industry: Medical Devices

Competitive, productive, and it makes people happy. SAP SuccessFactors is simply the best.

Read full review >
Elisha
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 02.12.2021 Company Size: 11-50 Employees Industry: N/A

Very useful plus it works wonders when it comes to integrations.

Read full review >
Alberta
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 15.11.2021 Company Size: More than 100 Employees Industry: N/A

The app is a good investment for the team because it helps us accomplish a lot of things. However, its user interface looks old and boring, so an upgrade is quite necessary.

Read full review >
Jena
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 07.11.2021 Company Size: More than 100 Employees Industry: N/A

It promotes continuous and effective learning to all employees

Read full review >
Marcos
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 12.09.2021 Company Size: More than 100 Employees Industry: N/A
Nestor Gilbert

By Nestor Gilbert

Nestor Gilbert is a senior B2B and SaaS analyst and a core contributor at FinancesOnline for over 5 years. With his experience in software development and extensive knowledge of SaaS management, he writes mostly about emerging B2B technologies and their impact on the current business landscape. However, he also provides in-depth reviews on a wide range of software solutions to help businesses find suitable options for them. Through his work, he aims to help companies develop a more tech-forward approach to their operations and overcome their SaaS-related challenges.

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