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SurveyExpression Review

SurveyExpression
Our score: 7.4 User satisfaction: N/A

What is SurveyExpression?

SurveyExpression is an ideal survey software app. It offers a free version. SurveyExpression helps users design smart and beautiful online surveys using its web interface. You can also access advanced features easily. SurveyExpression does not impose limits but you can only collect 200 responses per survey for free.

Overview of SurveyExpression Benefits

SurveyExpression’s free online survey tool is ideal for anyone from the occasional blogger looking to embed a survey onto their website to a market researcher looking for a high quality, advanced survey tool that can handle the most complex survey logic. The app gives you access to 18 different question types including essay boxes, multiple choice radio buttons, checkboxes, ranking, continuous sum, and many more. It also allows you unlimited number of questions per survey, as well as an unlimited number of total surveys you can send out at the free level.

You can use SurveyExpression’s free account for as long as you want and the vendor will not delete any of the data you collect, or put a limit on how many surveys you can put out per month, or how many questions you can put into a survey. Also, you can export your data easily.

Overview of SurveyExpression Features

  • Unlimited surveys
  • Unlimited questions
  • Easy-to-use survey editor
  • Professional reports
  • Ad-free surveys
  • Print reports to PDF
  • Survey library
  • Survey folders
  • Hidden fields
  • Advanced question types
  • 200 responses/survey
  • Data export
  • Page skip logic
  • Email notifications
  • Customizable look and feel

What Problems Will SurveyExpression Solve?

An average organization loses about 15% of its customers every year. But utilizing Customer Satisfaction Surveys can help reduce this to just 10%, with bottom line profits improving 35% to 85%.

Online Customer Satisfaction Surveys are a fast and easy way to gather information about all aspects of the purchasing process and, in the process, discover how and where your business can improve.

Customer Satisfaction Measurement Facts

  • A 5% increase in loyalty can increase profits by 25% to 85%
  • A very satisfied customer is nearly six times more likely to remain loyal and repurchase and/or recommend your product than is a customer who is just satisfied
  • Only 4% of dissatisfied customers will complain
  • The average customer with a problem eventually tells 10 other people
  • Satisfied customers tell five other people about their good treatment

Who Needs to Conduct Customer Satisfaction Surveys?

Anyone who wants to dig deeper into their customers’ psyches and understand how their customers feel about their product, brand, or company.

Why Conduct Customer Satisfaction Surveys?

  • To know what your customers think
  • To improve your overall business and specific areas within your business
  • To improve customer satisfaction and retention
  • To enhance profits
  • To show your customers you care what they think
  • To learn where your company stands in comparison with competitors
  • To demonstrate a commitment to listening to your customers

Customers want to be heard, so they’re eager to share both positive and negative experiences. But they also want to know that you’re really listening, that you’ll carefully evaluate their feedback and make any necessary changes.

Customer Satisfaction Survey Templates Get You Started Fast

Even if you’re a survey pro, starting with one of our free customer satisfaction survey templates cuts down on design time and may give you ideas for customer satisfaction survey questions you hadn’t thought to ask.

SurveyExpression accounts include free access to dozens of professionally designed survey templates you can brand with your own look and feel and deploy quickly. Just open a free customer satisfaction survey template, add your own survey questions and graphics, and you’ll be ready to send your survey in minutes. They’re an easy and proven way to eliminate poorly worded customer satisfaction survey questions, bias and other problems that can skew your results.

Customer Satisfaction with Product or Service Survey

Use a 20-question customer satisfaction survey template to accurately measure customer satisfaction with your product or service. Use skip logic to allow your customers to answer questions that are applicable to the products or services they’ve actually used, and gather demographic information that will help you cater to the consumers’ needs.

Customer Satisfaction Survey with Company

Need to know if your customers are satisfied with your company’s overall performance? A short online customer satisfaction survey template helps you identify the products and services customers value most, and whether they’re likely to use your company’s services in the future. Demographic data gathered at the end of the customer satisfaction survey will help you discover who your most valuable and satisfied customers are. See the customer satisfaction template.

Customer Satisfaction with Customer Service Survey

Measure the success of your front-line customer service and support agents with a quick customer service survey template. Send this survey immediately after each interaction to your customers to find out if your customer service department was easy to reach, helpful, and friendly. Measure customer service hold times, problem resolution, and product/service knowledge. See the customer service survey template.

Customer Motivation and Buying Experience Survey

Measure customer satisfaction with the price, quality, and value of your product or service, as well as the process of buying and using it. Find out why your customers buy (is it business or personal?) and what you can do to increase consumer satisfaction with their purchase. Learn whether your customers are repeat buyers, and if they would refer others to you.

Service Cancellation Survey

Find out why customers cancelled their subscription or service. Was it price, quality, customer service or something out of your control? Was the customer satisfied before cancellation? Use this service cancellation survey’s built-in text boxes to give your customers a chance to tell you in their own words why they cancelled. Learn whether your customers would use your service again.

SurveyExpression Position In Our Categories

Knowing that companies have particular business demands, it is sensible they steer clear of getting a one-size-fits-all, ideal software solution. Regardless, it is almost impossible to chance on such a software solution even among widely used software products. The right step to undertake can be to shortlist the several key aspects that demand investigation such as major features, price terms, technical skill ability of staff members, organizational size, etc. The second step is, you should double down on the research fully. Have a look at these SurveyExpression reviews and scrutinize the other solutions in your shortlist more closely. Such all-encompassing research ascertains you avoid unfit apps and select the system which meets all the features your business requires.

Position of SurveyExpression in our main categories:

TOP 200

SurveyExpression is one of the top 200 Customer Support Software products

SurveyExpression is also listed in the following subcategories:

There are trendy and widely used solutions in each software group. But are they necessarily the best fit for your enterprise’s special requirements? A popular software product may have thousands of users, but does it provide what you require? For this reason, do not blindly invest in popular systems. Read at least a few SurveyExpression Customer Support Software reviews and consider the aspects that you wish to have in the software such as the price, main functionality, available integrations etc. Then, select a few solutions that fit your needs. Check out the free trials of these products, read online opinions, get explanations from the vendor, and do your homework thoroughly. This in-depth homework is sure to help you select the finest software application for your company’s special needs.

How Much Does SurveyExpression Cost?

SurveyExpression Pricing Plans:

Free Trial

Free Account

Free

Corporate Account

$300/year

Dedicated Account

$2,400/year

SurveyExpression offers three accounts:

Free Account

  • 200 responses/survey
  • Ad-free surveys
  • Advanced question types
  • Easy-to-use survey editor
  • Hidden fields
  • Print reports to PDF
  • Professional reports
  • Single user account
  • Survey folders
  • Survey library
  • Unlimited questions
  • Unlimited surveys

Corporate Account ($300/year)

  • All features of free account +
  • 50,000 email invitations/month
  • Cross-tab reports
  • Customizable look and feel
  • Data export
  • Email notifications
  • Multi-users (maximum 100)
  • Page skip logic
  • Priority email and phone support
  • Remove all our branding from survey page
  • Report filtering
  • Report sharing

Dedicated Account ($2,400/year)

  • All features of corporate account +
  • 100,000 email invitations/month
  • Custom domain
  • Dedicated account manager
  • White label

User Satisfaction

Positive Social Media Mentions 0
Negative Social Media Mentions 0

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and SurveyExpression reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with SurveyExpression. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Annual Subscription

Customer Types

  • Small Business
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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SurveyExpression Comparisons

What are SurveyExpression pricing details?

SurveyExpression Pricing Plans:

Free Trial

Free Account

Free

Corporate Account

$300/year

Dedicated Account

$2,400/year

SurveyExpression offers three accounts:

Free Account

  • 200 responses/survey
  • Ad-free surveys
  • Advanced question types
  • Easy-to-use survey editor
  • Hidden fields
  • Print reports to PDF
  • Professional reports
  • Single user account
  • Survey folders
  • Survey library
  • Unlimited questions
  • Unlimited surveys

Corporate Account ($300/year)

  • All features of free account +
  • 50,000 email invitations/month
  • Cross-tab reports
  • Customizable look and feel
  • Data export
  • Email notifications
  • Multi-users (maximum 100)
  • Page skip logic
  • Priority email and phone support
  • Remove all our branding from survey page
  • Report filtering
  • Report sharing

Dedicated Account ($2,400/year)

  • All features of corporate account +
  • 100,000 email invitations/month
  • Custom domain
  • Dedicated account manager
  • White label

What integrations are available for SurveyExpression?

No information available.

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Reviewed By Louie Andre
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