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Tender Support Review

Tender Support
Our score: 7.8 User satisfaction: 94%

What is Tender Support?

Focusing on the power of public forums to resolve queries and other issues raised by customers, Tender Support makes the most of user firsthand knowledge, experience, and expertise to create an interactive, first-line-of-defense approach to providing help to clients.

Your participation in ongoing discussions is enhanced by being able to connect via email, while Echo Templates take care of those similar questions that are thrown a lot around.

Queues takes care of organizing discussions by predefined categories, and Assignments helps you determine who takes responsibility over what.

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Overview of Tender Support Benefits

  • The power of the crowd. Public forums serve as a clearing house for issues and those willing to contribute based on their actual knowledge of the subject.
  • Reply anywhere. Being able to participate and contribute to active discussions is just an email away.
  • Set exclusive groups. Limit participants as you see fit so you engage only with those you deem important.
  • Keep tabs on worthy discussions. Tender scans the boards and brings to your attention any discussion that requires prompt attention.
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Overview of Tender Support Features

  • Advanced reporting
  • Assign a discussion
  • Autosuggest request answers
  • Canned replies
  • Collect support requests
  • Create a searchable knowledge base
  • Create and assign queues
  • Custom branding options
  • Dashboard
  • Email commands
  • Embed a widget on your site
  • Limited and VIP access for clients
  • Discussion boards and public forums
  • Reminders and activity filters
  • Reply on the go
  • Send and receive support issues
  • Set tasks and assignments
  • Single sign-on
  • Smart email autoresponses
  • Synchronize customer issues with tickets

Tender Support Position In Our Categories

Because businesses have particular business demands, it is only rational they steer clear of deciding on a one-size-fits-all, “perfect” software product. Regardless, it would be futile to chance on such a software product even among widely used software systems. The reasonable step to undertake would be to list the different important factors that need examination including key features, packages, skill competence of staff members, organizational size, etc. Thereafter, you should perform the research to a full extent. Have a look at some of these Tender Support reviews and look over each of the software solutions in your shortlist more closely. Such well-rounded research guarantees you keep away from poorly fit software products and buy the system that offers all the benefits your business requires to realize efficiency.

Position of Tender Support in our main categories:

TOP 200

Tender Support is one of the top 200 Customer Support Software products

If you are interested in Tender Support it may also be a good idea to check out other subcategories of Customer Support Software listed in our base of SaaS software reviews.

Every company has different wants and needs an application that can be customized for their size, kind of employees and customers, and the particular industry they are in. For these reasons, no system can offer perfect tools out-of-the-box. When you search a software app, first be sure what you need it for. Read some Tender Support Customer Support Software reviews and ask yourself do you need basic features or do you need sophisticated functionality? Are there any industry-specific functionalities that you are looking for? Obtain the answers to these questions to help your search. There are lots of factors that you need to consider and these include your budget, particular business requirements, your organization size, integration needs etc. Take your time, try out a few free trials, and finally choose the platform that presents all that you require to boost your company effectiveness and productivity.

How Much Does Tender Support Cost?

Tender Support Pricing Plans:

Free Trial

Starter

$9 per month

Standard

$49 per month

Pro

$99 per month

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What are Tender Support pricing details?

Tender Support Pricing Plans:

Free Trial

Starter

$9 per month

Standard

$49 per month

Pro

$99 per month

Tender Support offers three main plans. Each plan comes with one agent. You can add or remove agents as required. Each agent is $20/month. The vendor offers a 14-day free trial and a free plan for non-profits and open-source projects.

Starter: $9 per month

  • Everything to get started
  • Community forums
  • Knowledge base
  • Email support

Standard: $49 per month

  • Tools for busy teams
  • Advanced reports
  • Single sign-on
  • Canned replies

Pro: $99 per month

  • Advanced features
  • Full customization
  • Activity filters
  • Private site

User Satisfaction

Positive Social Media Mentions 85
Negative Social Media Mentions 5

We know that when you make a decision to purchase a Customer Support Software it’s important not only to learn how experts evaluate it in their reviews, but also to check whether the real clients and companies that bought this software are actually content with the product. Because of that need we’ve designer our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Tender Support reviews across a broad range of social media sites. The data is then featured in a simple to digest form indicating how many users had positive and negative experience with Tender Support. With that information at hand you should be ready to make an informed purchasing decision that you won’t regret.

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Technical details

Devices Supported

  • Windows
  • Mac

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Monthly payment
  • Annual Subscription

Customer Types

  • Small Business
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

What integrations are available for Tender Support?

No information available.

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Nestor Gilbert

By Nestor Gilbert

Nestor Gilbert is a senior B2B and SaaS analyst and a core contributor at FinancesOnline for over 5 years. With his experience in software development and extensive knowledge of SaaS management, he writes mostly about emerging B2B technologies and their impact on the current business landscape. However, he also provides in-depth reviews on a wide range of software solutions to help businesses find suitable options for them. Through his work, he aims to help companies develop a more tech-forward approach to their operations and overcome their SaaS-related challenges.

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