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Tender Support Review

Tender Support
Our score: 7.8 User satisfaction: 94%

What is Tender Support?

Focusing on the power of public forums to resolve queries and other issues raised by customers, Tender Support makes the most of user firsthand knowledge, experience, and expertise to create an interactive, first-line-of-defense approach to providing help to clients.

Your participation in ongoing discussions is enhanced by being able to connect via email, while Echo Templates take care of those similar questions that are thrown a lot around.

Queues takes care of organizing discussions by predefined categories, and Assignments helps you determine who takes responsibility over what.

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Overview of Tender Support Benefits

  • The power of the crowd. Public forums serve as a clearing house for issues and those willing to contribute based on their actual knowledge of the subject.
  • Reply anywhere. Being able to participate and contribute to active discussions is just an email away.
  • Set exclusive groups. Limit participants as you see fit so you engage only with those you deem important.
  • Keep tabs on worthy discussions. Tender scans the boards and brings to your attention any discussion that requires prompt attention.
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Overview of Tender Support Features

  • Advanced reporting
  • Assign a discussion
  • Autosuggest request answers
  • Canned replies
  • Collect support requests
  • Create a searchable knowledge base
  • Create and assign queues
  • Custom branding options
  • Dashboard
  • Email commands
  • Embed a widget on your site
  • Limited and VIP access for clients
  • Discussion boards and public forums
  • Reminders and activity filters
  • Reply on the go
  • Send and receive support issues
  • Set tasks and assignments
  • Single sign-on
  • Smart email autoresponses
  • Synchronize customer issues with tickets

Tender Support Position In Our Categories

Knowing that companies have unique business-related needs, it is only sensible that they avoid deciding on an all-in-one, ideal software. Having said that, it is almost impossible to discover such an app even among recognizable software systems. The reasonable thing to do would be to set down the various main functions that need scrutiny including critical features, price plans, skill capability of staff members, organizational size, etc. Then, you should perform the research fully. Read some Tender Support analyses and check out the other software products in your list in detail. Such well-rounded product investigation ensure you take out unsuitable applications and buy the one that includes all the benefits your business requires to be successful.

Position of Tender Support in our main categories:

TOP 200

Tender Support is one of the top 200 Customer Support Software products

If you are considering Tender Support it might also be beneficial to examine other subcategories of Customer Support Software collected in our base of SaaS software reviews.

It's crucial to keep in mind that almost no service in the Customer Support Software category is a perfect solution that can match all the goals of various company types, sizes and industries. It may be a good idea to read a few Tender Support Customer Support Software reviews first as specific software might excel exclusively in a very small group of applications or be prepared with a really specific type of industry in mind. Others can operate with an idea of being simple and intuitive and therefore lack advanced features welcomed by more experienced users. You can also find solutions that focus on a broad group of users and provide a rich feature toolbox, however this usually comes at a more expensive price of such a service. Be certain that you're aware of your requirements so that you buy a service that provides exactly the functionalities you search for.

How Much Does Tender Support Cost?

Tender Support Pricing Plans:

Free Trial

Starter

$9 per month

Standard

$49 per month

Pro

$99 per month

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What are Tender Support pricing details?

Tender Support Pricing Plans:

Free Trial

Starter

$9 per month

Standard

$49 per month

Pro

$99 per month

Tender Support offers three main plans. Each plan comes with one agent. You can add or remove agents as required. Each agent is $20/month. The vendor offers a 14-day free trial and a free plan for non-profits and open-source projects.

Starter: $9 per month

  • Everything to get started
  • Community forums
  • Knowledge base
  • Email support

Standard: $49 per month

  • Tools for busy teams
  • Advanced reports
  • Single sign-on
  • Canned replies

Pro: $99 per month

  • Advanced features
  • Full customization
  • Activity filters
  • Private site

User Satisfaction

Positive Social Media Mentions 85
Negative Social Media Mentions 5

We realize that when you choose to purchase a Customer Support Software it’s vital not only to see how experts evaluate it in their reviews, but also to check if the actual people and enterprises that use it are indeed happy with the product. Because of that need we’ve designer our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Tender Support reviews across a wide array of social media sites. The data is then displayed in an easy to understand form revealing how many customers had positive and negative experience with Tender Support. With that information at hand you will be prepared to make an informed business choice that you won’t regret.

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Technical details

Devices Supported

  • Windows
  • Mac

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Monthly payment
  • Annual Subscription

Customer Types

  • Small Business
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

What integrations are available for Tender Support?

No information available.

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Nestor Gilbert

By Nestor Gilbert

Nestor Gilbert is a senior B2B and SaaS analyst and a core contributor at FinancesOnline for over 5 years. With his experience in software development and extensive knowledge of SaaS management, he writes mostly about emerging B2B technologies and their impact on the current business landscape. However, he also provides in-depth reviews on a wide range of software solutions to help businesses find suitable options for them. Through his work, he aims to help companies develop a more tech-forward approach to their operations and overcome their SaaS-related challenges.

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