Vivantio Review

PROS: Vivantio can host multiple reports based off the tickets you have logged. It is easy to access everything without any unnecessary clutter. It also features various fields per ticket that allow you to have many types of information per ticket to be recorded and filtered by. I find the email notifications for SLA breaches to be extremely helpful. More so, the system allows you to prevent the breach, and keep your SLA's with your clients in tract.

CONS: The limitation is that the note window cannot be resized. This makes it difficult to view any previous notes when you want to add a new one. You can choose to either cancel the new note you're creating, or move the window around until you can read the notes below.

PROS: Vivantio is an award winning ticketing tool and it's a top leader in the industry. You can use it to automate and streamline your organization’s service desk. It helps us to log tickets for all our clients. It's easy to log tickets and do analysis on the issue and check the time logs. It is also very fast to compare with other tools. It is available in countries such as USA, UK, Germany, Canada, Asia, China Europe, Japan, Australia, India, Latin America and Middle-East

CONS: I have no dislikes at the moment. In case of any issue, the support team is always ready to help.

PROS: Vivantio has a highly configurable Saas solution which ensures that we get regular updates. It is easy to customize to a company's specific needs. We have used it to roll it out in to new business areas. Their support team is great to work with. They always respond to feedback or suggestions on their product through their forum session. We have used VivaDesk for over two years and we're happy with the overall service

CONS: I hope to see improvement from the advanced reporting tool (devexpress). It needs to be more intuitive. It isn't the most intuitive system.

PROS: The outstanding feature of Vivantio is that it is very user friendly. The software service desk tool provides me with useful information at the touch of a button. I can view the state of our support queues as well as the other teams within our departments. It enables our customers to raise tickets through our self service portal. The additional configurable elements that help to set up notification improves the overall service that we provide to our customers.

CONS: There are some limitations. First, the tool lacks the sql background. Second, the report creation tool is not easy to use.

PROS: Vivantio has amazing features that make it give you a great user experience. You can access the interactions with your internal or external clients and see their needs using the client management feature. Using the VivaDesk feature you can track all correspondence whether they are coming from the customer or from a helpdesk employee of the business.Using the reporting tools you can easily track the calls processed, the types of calls, response times, among other things. Thus you can evaluate the priority issues that need to be addressed quickly to reduce future calls. More so, it can also pinpoint problems with particular members of your helpdesk team so that you can review their performance.

CONS: I have no major issue to complain about

PROS: I like the fact that Vivantio is easy to use, and being a SaaS program we are always on the latest version. The Saas program eliminates the issues of maintaining the server and doing the updates. With Saas, it is simple to keep up with version control and we don't need to worry that the updates weren't successful.

CONS: I don't like the fact that the annual fee has been increased by 5%.

PROS: Vivantio is the best ticketing tools that I have encountered during my tenure as a service desk analyst. I have worked with other ticketing tools such as Maximo, Triole, Service-Now and CA but I can attest that Vivantio is the best ticketing tool ever. worked on. I love to continue woring on Vivantio.

CONS: The negative thing about Vivantio is that it's difficult to check updates on tickets when there are more than 20 on one ticket. due to there is no enlargement for each update.

PROS: The current version of Vivantio is just as efficient as the older version. The new version has greatly enhanced features such as colour scheme which help to distinguish between different types and stages of a ticket, promotion of ticket to a project or change. Other great features such as Auto closure and raising of tickets which is synced with monitoring alarms also make it wonderful. Vivantio is also very user friendly. We can customize our categories and sub-categories and create self desired tabs and advanced features.

CONS: I have not encountered any problem with Vivantio.

PROS: I like the fact that the admin section is easy to navigate. The availability of the email updates which are also a channel to open ticket is very helpful for the end users. More so, the SaaS version has improved the response and the performance.

CONS: There are a couple of features that are missing. First, I wish that you could manage everyone who can access what channel to open tickets. Second, the chat solution should be integrated to ensure that the end users can chat with the tech. Thirdly, it should be email intergrated so that users can approve tickets on their phone by using a link.

PROS: I like that it is quick and easy to manage our projects. This has helped to streamline our IT process. We love that we can collaborate on projects without the need to deal with emails or other confusing software.

CONS: What I don't like is that sometimes there are overly complicated processes for entering data. I wish that there was a more simple system for accessing information to make our process even better.