Vocalcom Cloud Contact Center is cloud-based, massively scalable, built with web technologies, communication-rich, and user-focused. You can easily add agents, customize reports, and design IVRs. The platform’s easy-to-use interface means no more requests to IT.
With Vocalcom, you can stop buying software and maintaining equipment, and start utilizing the power of a cloud contact center platform. It supports voice, chat, email, SMS, Twitter, and Facebook – all from one place. The Vocalcom WebRTC Platform goes beyond Web chat and audio communication to include video and co-browsing, and enables a seamless transition from self-service to live service. It preserves the context of previous interactions, which creates opportunities for better customer experience and more sales.
Vocalcom offers 100% cloud delivery, which can help you save costs, and get up and running quickly. It lets your company quickly deploy an always-on, secure contact center solution using a pay-as-you-go model. Vocalcom is used by more than 3,600 companies in 47 countries around the world.
Show MoreKnowing that companies have unique business-related requirements, it is only rational that they steer clear of adopting an all-in-one, ideal solution. However, it is nearly futile to try to stumble on such an app even among branded software systems. The best thing to undertake can be to list the numerous chief factors which demand scrutiny like crucial features, price plans, technical skill aptitude of the users, organizational size, etc. Then, you should conduct your research systematically. Read some of these Vocalcom Cloud Contact Center analyses and check out each of the software options in your shortlist in detail. Such well-rounded research ensure you drop unfit apps and subscribe to the system that provides all the function your business requires in growing the business.
Position of Vocalcom Cloud Contact Center in our main categories:
Vocalcom Cloud Contact Center is one of the top 100 Communications Software products
Vocalcom Cloud Contact Center is one of the 100 Customer Support Software products
It is important to keep in mind that almost no service in the Call Center Software category is going to be an ideal solution able to fulfill all the needs of various company types, sizes and industries. It may be a good idea to read a few Vocalcom Cloud Contact Center Call Center Software reviews first as some services might perform well exclusively in a very small set of applications or be created with a really specific type of industry in mind. Others might work with a goal of being easy and intuitive and as a result lack advanced features desired by more experienced users. You can also find solutions that focus on a broad group of users and offer a rich feature set, however that usually comes at a more significant cost of such a service. Be certain that you're aware of your needs so that you pick a service that offers specifically the elements you search for.
Vocalcom Cloud Contact Center Pricing Plans:
€65/user/month
€99/user/month
€145/user/month
€250/user/month
Vocalcom Cloud Contact Center Pricing Plans:
Free Trial
Click2Start
€65/user/month
Business Plus
€99/user/month
Entreprise
€145/user/month
Premium
€250/user/month
Vocalcom offers four packages:
Click2Start: €65/concurrent user/month (billed annually)
Business Plus: €99/concurrent user/month (billed annually)
Everything in Click2Start, Plus:
Entreprise: €145/concurrent user/month (billed annually)
Everything in Business+, plus:
Premium: €250/concurrent user/month (billed annually)
Everything in Entreprise, plus:
We realize that when you choose to get a Call Center Software it’s crucial not only to find out how professionals evaluate it in their reviews, but also to discover if the real clients and companies that bought these solutions are actually content with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and Vocalcom Cloud Contact Center reviews across a vast range of social media sites. The data is then presented in a simple to understand format showing how many customers had positive and negative experience with Vocalcom Cloud Contact Center. With that information at your disposal you should be prepared to make an informed purchasing choice that you won’t regret.
Devices Supported
Deployment
Language Support
Pricing Model
Customer Types
Vocalcom Contact Center Software integrates with the following business systems and applications:
Vocalcom Cloud Contact Center average rating:
Overall impression
Customer Support
Value for Money
Ease of Use
Write your own review of this product
ADD A REVIEWThe most favorable review
PROS: I love how easily we can steer conversations with a ready-script for our customers.
CONS: I can't seem to open this on Google Chrome--this only works on IE.
The least favorable review
PROS: I love how attentive the CS is. They really pay attention to their clients' needs.
CONS: Zero. Zip. Zilch. I love everything about this!
More reviews from 2 actual users:
Sort by:
Lets us be more active in our customer support efforts.
Read full review >Overall impression
Customer Support
Value for Money
Ease of Use
PROS: I love how easily we can steer conversations with a ready-script for our customers.
CONS: I can't seem to open this on Google Chrome--this only works on IE.
So far, so good.
Read full review >Overall impression
Customer Support
Value for Money
Ease of Use
PROS: I love how attentive the CS is. They really pay attention to their clients' needs.
CONS: Zero. Zip. Zilch. I love everything about this!
Join a community of 7,369 SaaS experts
Thank you for the time you take to leave a quick review of this software. Our community and review base is constantly developing because of experts like you, who are willing to share their experience and knowledge with others to help them make more informed buying decisions.
OR
Sign in with company emailSign in with company email
Lets us be more active in our customer support efforts.
Read full review >Overall impression
Customer Support
Value for Money
Ease of Use
So far, so good.
Read full review >Overall impression
Customer Support
Value for Money
Ease of Use
Why is FinancesOnline free?
FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.