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Vocalcom Cloud Contact Center Review
What is Vocalcom Cloud Contact Center?
Vocalcom Cloud Contact Center is cloud-based, massively scalable, built with web technologies, communication-rich, and user-focused. You can easily add agents, customize reports, and design IVRs. The platform’s easy-to-use interface means no more requests to IT.
With Vocalcom, you can stop buying software and maintaining equipment, and start utilizing the power of a cloud contact center platform. It supports voice, chat, email, SMS, Twitter, and Facebook – all from one place. The Vocalcom WebRTC Platform goes beyond Web chat and audio communication to include video and co-browsing, and enables a seamless transition from self-service to live service. It preserves the context of previous interactions, which creates opportunities for better customer experience and more sales.
Vocalcom offers 100% cloud delivery, which can help you save costs, and get up and running quickly. It lets your company quickly deploy an always-on, secure contact center solution using a pay-as-you-go model. Vocalcom is used by more than 3,600 companies in 47 countries around the world.
Show MoreOverview of Vocalcom Cloud Contact Center Benefits
- Vocalcom helps thousands of global customers boost their sales and provide outstanding customer service.
- You don’t have to wait for technical experts to set up and make changes.
- Vocalcom Cloud is designed to make your agents more productive.
- You can improve the customer experience by supporting multiple channels in a single agent workspace.
- Use Vocalcom to continuously improve the performance and quality of your employees with ongoing analytics, surveys, coaching and more.
- Vocalcom is a highly secure, scalable and easy-to-use cloud contact center software.
- The platform offers good flexibility, performance, and responsiveness.
- You can deliver faster customer service while reducing costs and IT workload.
Overview of Vocalcom Cloud Contact Center Features
- Automatic CTI screen pops
- Click to call meeting, click-to-chat, click-to-video
- Complete browser-based multichannel agent desktop – WebRTC
- Context based call scripting
- Customer feedback Software and NPS
- Dynamic call and screen recording
- Internal knowledge base
- Multichannel skills-based routing
- No hardware to buy. Total security and reliability
- Out-of-the-box CRMs integration
- Predictive, progressive, and preview dialing
- Proactive service notifications
- Real time contextual routing
- Simply configure, provision, and monitor your call center
- Single click agent monitoring and reporting
- Social media customer engagement
- Social monitoring and engagement
- Tight IVR/ACD integration
- Workforce optimization and quality management
Vocalcom Cloud Contact Center Position In Our Categories
Keeping in mind companies have specific business demands, it is only sensible that they steer clear of choosing a one-size-fits-all, ”best” business application. Nevertheless, it would be futile to chance on such a software product even among popular software systems. The efficient thing to undertake should be to narrow down the numerous key functions which demand analysis like critical features, plans, technical skill aptitude of staff, organizational size, etc. Then, you must double down on the product research through and through. Read some Vocalcom Cloud Contact Center evaluations and scrutinize each of the software solutions in your list in detail. Such all-encompassing product research guarantees you avoid mismatched software products and pay for the one that meets all the features your company requires for success.
Position of Vocalcom Cloud Contact Center in our main categories:
TOP
100
Vocalcom Cloud Contact Center is one of the top 100 Communications Software products
TOP
100
Vocalcom Cloud Contact Center is one of the 100 Customer Support Software products
Companies have unique wants and requirements and no software solution can be perfect in such a situation. It is pointless to try to find an ideal out-of-the-box software product that meets all your business needs. The intelligent thing to do would be to adapt the system for your unique needs, employee skill levels, finances, and other elements. For these reasons, do not rush and subscribe to well-publicized trendy applications. Though these may be widely used, they may not be the best fit for your unique wants. Do your homework, check out each short-listed application in detail, read a few Vocalcom Cloud Contact Center Call Center Software reviews, speak to the vendor for explanations, and finally settle for the product that presents what you want.
How Much Does Vocalcom Cloud Contact Center Cost?
Vocalcom Cloud Contact Center Pricing Plans:
Free Trial
Click2Start
€65/user/month
Business Plus
€99/user/month
Entreprise
€145/user/month
Premium
€250/user/month
What are Vocalcom Cloud Contact Center pricing details?
Vocalcom Cloud Contact Center Pricing Plans:
Free Trial
Click2Start
€65/user/month
Business Plus
€99/user/month
Entreprise
€145/user/month
Premium
€250/user/month
Vocalcom offers four packages:
Click2Start: €65/concurrent user/month (billed annually)
- €75 billed per month or €0.035 billed per minute
- Up to 25 agents
- WebRTC-enabled. Your agents can be located anywhere
- Tight IVR/ACD integration
- Configurable call recording
- Supervisor portal on-the-go
Business Plus: €99/concurrent user/month (billed annually)
Everything in Click2Start, Plus:
- CRM auto-sync
- Dynamic routing (CLID or data-driven and CRM-based)
- Click-to-call back from the web
- Power and predictive dialing
- All-in-one KPIs, analytics, and reporting
Entreprise: €145/concurrent user/month (billed annually)
Everything in Business+, plus:
- Routing using full context
- Unlimited email, chat, and social accounts
- Omni-channel real time SLA management
- Real-time customer surveys
- Disaster recovery
Premium: €250/concurrent user/month (billed annually)
Everything in Entreprise, plus:
- Quality and customer experience management
- Workforce Management (WFM)
- Speech and text analytics
- Sales acceleration platform
- Dedicated account manager
User Satisfaction
Positive Social Media Mentions
0
Negative Social Media Mentions
0
We realize that when you decide to get a Call Center Software it’s crucial not only to learn how experts evaluate it in their reviews, but also to find out if the real users and companies that bought these solutions are indeed content with the product. That’s why we’ve designer our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and Vocalcom Cloud Contact Center reviews across a wide range of social media sites. The information is then featured in an easy to digest format indicating how many users had positive and negative experience with Vocalcom Cloud Contact Center. With that information available you should be equipped to make an informed buying decision that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Android
- iPhone/iPad
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Monthly payment
- Annual Subscription
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Vocalcom Cloud Contact Center?
Vocalcom Contact Center Software integrates with the following business systems and applications:
- Amazon EC2
- Avaya Aura Call Center Elite
- BigCommerce
- Contacts
- DocuSign
- Lync Online
- Magento
- Microsoft Dynamics CRM Online
- Oracle CRM On Demand
- Salesforce App Cloud
- Salesforce Sales Cloud
- Salesforce Service Cloud
- SAP CRM On demand
- Vocalcom Contact Center Software
- VoIP / SIP PC Softphone
- Wordpress
- Zendesk
- Zuora
Vocalcom Cloud Contact Center User Reviews
Vocalcom Cloud Contact Center average rating:
5/5
Overall impression
5/5
Customer Support
4/5
Value for Money
4/5
Ease of Use
Write your own review of this product
ADD A REVIEWThe most favorable review
PROS: I love how easily we can steer conversations with a ready-script for our customers.
CONS: I can't seem to open this on Google Chrome--this only works on IE.
The least favorable review
PROS: I love how attentive the CS is. They really pay attention to their clients' needs.
CONS: Zero. Zip. Zilch. I love everything about this!
More reviews from 2 actual users:
Sort by:
Latest
- Latest
- Most useful
- Most positive
- Most negative
Lets us be more active in our customer support efforts.
Read full review >
5/5
Overall impression
4/5
Customer Support
4/5
Value for Money
4/5
Ease of Use
Published on: 03.10.2021
Company Size: 11-50 Employees
Industry: Market Research
PROS: I love how easily we can steer conversations with a ready-script for our customers.
CONS: I can't seem to open this on Google Chrome--this only works on IE.
So far, so good.
Read full review >
4/5
Overall impression
3/5
Customer Support
3/5
Value for Money
3/5
Ease of Use
Published on: 26.05.2021
Company Size: 11-50 Employees
Industry: Financial Services
PROS: I love how attentive the CS is. They really pay attention to their clients' needs.
CONS: Zero. Zip. Zilch. I love everything about this!
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Vocalcom Cloud Contact Center user reviews
Lets us be more active in our customer support efforts.
Read full review >
5/5
Overall impression
4/5
Customer Support
4/5
Value for Money
4/5
Ease of Use
Published on: 03.10.2021
Company Size: 11-50 Employees
Industry: Market Research
So far, so good.
Read full review >
4/5
Overall impression
3/5
Customer Support
3/5
Value for Money
3/5
Ease of Use
Published on: 26.05.2021
Company Size: 11-50 Employees
Industry: Financial Services
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