Vocalcom Cloud Contact Center is cloud-based, massively scalable, built with web technologies, communication-rich, and user-focused. You can easily add agents, customize reports, and design IVRs. The platform’s easy-to-use interface means no more requests to IT.
With Vocalcom, you can stop buying software and maintaining equipment, and start utilizing the power of a cloud contact center platform. It supports voice, chat, email, SMS, Twitter, and Facebook – all from one place. The Vocalcom WebRTC Platform goes beyond Web chat and audio communication to include video and co-browsing, and enables a seamless transition from self-service to live service. It preserves the context of previous interactions, which creates opportunities for better customer experience and more sales.
Vocalcom offers 100% cloud delivery, which can help you save costs, and get up and running quickly. It lets your company quickly deploy an always-on, secure contact center solution using a pay-as-you-go model. Vocalcom is used by more than 3,600 companies in 47 countries around the world.
Show MoreKnowing that businesses have distinct business requirements, it is only logical that they avoid seeking an all-encompassing, ideal business program. However, it is futile to come across such a software solution even among widely used software products. The practicable thing to undertake is to make a list of the various chief factors which demand consideration such as key features, packages, technical skill capability of staff members, business size, etc. Then, you should do your product research to a full extent. Browse through these Vocalcom Cloud Contact Center analyses and explore each of the software systems in your shortlist more closely. Such detailed product research guarantee you circumvent unfit apps and choose the one that includes all the benefits your company requires.
Position of Vocalcom Cloud Contact Center in our main categories:
Vocalcom Cloud Contact Center is one of the top 100 Communications Software products
Vocalcom Cloud Contact Center is one of the 100 Customer Support Software products
It is important to realize that almost no service in the Call Center Software category is going to be an ideal solution that can match all the needs of various company types, sizes and industries. It may be a good idea to read a few Vocalcom Cloud Contact Center Call Center Software reviews first as some software might excel just in a very small set of applications or be created with a very specific industry in mind. Others may work with an idea of being simple and intuitive and therefore lack complicated functionalities welcomed by more experienced users. You can also find software that focus on a wide group of customers and provide a complex feature set, however that in most cases comes at a more significant price of such a solution. Be certain that you're aware of your needs so that you pick a service that has specifically the functionalities you look for.
Vocalcom Cloud Contact Center Pricing Plans:
€65/user/month
€99/user/month
€145/user/month
€250/user/month
Vocalcom Cloud Contact Center Pricing Plans:
Free Trial
Click2Start
€65/user/month
Business Plus
€99/user/month
Entreprise
€145/user/month
Premium
€250/user/month
Vocalcom offers four packages:
Click2Start: €65/concurrent user/month (billed annually)
Business Plus: €99/concurrent user/month (billed annually)
Everything in Click2Start, Plus:
Entreprise: €145/concurrent user/month (billed annually)
Everything in Business+, plus:
Premium: €250/concurrent user/month (billed annually)
Everything in Entreprise, plus:
We know that when you make a decision to purchase a Call Center Software it’s vital not only to learn how experts score it in their reviews, but also to find out if the real people and companies that bought this software are indeed content with the service. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Vocalcom Cloud Contact Center reviews across a broad array of social media sites. The data is then displayed in an easy to understand form showing how many customers had positive and negative experience with Vocalcom Cloud Contact Center. With that information available you should be equipped to make an informed business choice that you won’t regret.
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Vocalcom Contact Center Software integrates with the following business systems and applications:
Vocalcom Cloud Contact Center average rating:
Overall impression
Customer Support
Value for Money
Ease of Use
Write your own review of this product
ADD A REVIEWThe most favorable review
PROS: I love how easily we can steer conversations with a ready-script for our customers.
CONS: I can't seem to open this on Google Chrome--this only works on IE.
The least favorable review
PROS: I love how attentive the CS is. They really pay attention to their clients' needs.
CONS: Zero. Zip. Zilch. I love everything about this!
More reviews from 2 actual users:
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Lets us be more active in our customer support efforts.
Read full review >Overall impression
Customer Support
Value for Money
Ease of Use
PROS: I love how easily we can steer conversations with a ready-script for our customers.
CONS: I can't seem to open this on Google Chrome--this only works on IE.
So far, so good.
Read full review >Overall impression
Customer Support
Value for Money
Ease of Use
PROS: I love how attentive the CS is. They really pay attention to their clients' needs.
CONS: Zero. Zip. Zilch. I love everything about this!
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Lets us be more active in our customer support efforts.
Read full review >Overall impression
Customer Support
Value for Money
Ease of Use
So far, so good.
Read full review >Overall impression
Customer Support
Value for Money
Ease of Use
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