vtenext Review

Lead Acquisition and Management

vtenext comes with CRM capabilities that give you an organized and efficient way to collect, store and manage information about your potential and existing customers. The CRM system consolidates all essential prospect and customer information in one place. You can access and analyze whatever information you need, draw valuable insights from it, and formulate activities aimed at improving relationships with prospects and customers.

Business Process Management

Aside from providing you with tools and functionalities usually present in a typical CRM software, it also integrates the capabilities of a BPM software into its system. As a result, you’ll be able to create and implement business processes that can be automatically executed even without human intervention, encompassing marketing, sales, and customer service or support processes. In this way, you can improve productivity and accuracy, minimize costs, and shorten lead and response times while ensuring that your customers are always satisfied.

vtenext has a BPM module that permits you to easily and comprehensively design process workflows. Here, you can indicate the objectives that need to be achieved with the processes, the tasks required to complete each process, the logic and rules that define when and how these tasks should be executed, and all the people, technologies, and applications involved in the processes.

Service Process Automation

vtenext’s BPM capabilities can automate and optimize your customer service processes. For instance, you can integrate the IoT-enabled machines and equipment being used by your customers with vtenext. You’ll be able to design process workflows for the maintenance and repair of these machines and equipment, including the ability to set up risk and performance indicators. 

The CRM system collects real-time event data about the machines and equipment and analyzes the data to determine whether the events are critical or not. Afterward, it automatically initiates the execution of the appropriate maintenance and repair processes you created within the CRM system to address those events. vtenext works with your IoT systems before the processes are started, sending alerts and all the relevant customer information to the IoT systems. 

A 360-Degree View of the Business

Given that vtenext empowers users to create, manage, and execute business processes, it provides top managers with a full view of the company’s entire operation. This allows them to pinpoint areas of improvement and apply timely adjustments to workflows. Since vtenext’s interface is customizable, you can add, remove, or shorten processes as needed.

Effective Sales Process Management

vtenext is equipped with modules designed to improve sales activities. These modules let you assign lists of prospects and customers to individual members of your sales team and schedule and track sales activities, such as negotiation, on-boarding, and retention.

Intuitive Reporting 

Reporting tools are built within the CRM system as well. You’ll be able to access reports, graphs, and statistics that aid you in evaluating the performance and results of marketing and sales activities. You can find out how prospects are responding to your email campaigns and which customers are boosting sales. 

Open-Source CRM System

vtenext is built based on an open-source architecture. Thus, you can configure, optimize, and extend its modules and functionalities in any way you want without seeking assistance from IT teams and professionals. For example, you can create your custom modules if you want to set up and map business processes that are not included in the core modules of the CRM system. 

Flexible Interface

vtenext enables you to create and add web forms to your website. Through these web forms, you can instantly collect information about site visitors who may be interested in your products or services. You can profile, qualify, and segment these site visitors based on the information they entered into your web forms. This helps you create and launch marketing campaigns that target the right prospects with the right content. Furthermore, coding knowledge is not required to create forms and design workflows. 

Vast Number of Integrations

vtenext and its partners offer over 100 open-source plugins that further expand the platform’s capabilities. Moreover, it integrates with popular ecommerce platforms like Shopify and Woocommerce, email apps like Gmail and Outlook, and CRMs like Hubspot and Salesforce. This makes the platform highly extensible and allows users to simplify data import/export.

Native Mobile App

Business owners can be on top of their organization even if they are away from the office through vtenext’s mobile app, which carries the major functionalities of the cloud-based software. Should you conduct presentations with prospective partners or investors, you can show them a slice of your company’s performance through the app.