WalkMe Review
What is WalkMe?
WalkMe is a cloud-based, enterprise-class guidance and engagement platform that radically simplifies the online user experience. It achieves this goal by using tools like pop-up balloons, notification bars and call to action buttons to “walk users through” every step of any process (hence the name “walk me”) until completion. It makes the customer’s experience seem effortless and more efficient, engaging and focused — whether they’re using a website or a piece of software.
Aside from guiding users, WalkMe also drives them to action by highlighting new features and recommending relevant, high-value offerings. It can also anticipate user needs and provide them with the exact kind of help they need, when and where they need it.
Show MoreOverview of WalkMe Benefits
Walk-Thrus make even the most complex site easy to navigate — Walk-Thrus are a series of clear, step-by-step instructions in the form of interactive tip-balloons that show up on screen. They can be used to train new users, walk them through support queries, or promote new features.
Onboarding conveys a sharp first impression to your first-time visitors — Onboarding enables you to display an organized task checklist for your users so they know which processes to complete first. Checklists can be used to introduce new features, track user progress, onboard first-time users, and more.
ShoutOuts allow you to draw attention to important messages — Whether it’s an announcement on your site or what not, ShoutOuts give you the ability to promote new services or features, inform users of changes, encourage them to start a Walk-Thru, or announce maintenance or downtimes.
Launchers help your users get unstuck at any confusing point — Launchers are buttons that can be placed anywhere on your page to access important resources or websites. They can also give your users the option to start an App (like a Walk-Thru from a FAQ page) or complete a Survey.
The WalkMe Player keeps all your WalkMe Apps in one central place, and in a non-intrusive tab on the side of your screen.
The WalkMe Editor allows you to create, edit and manage all your WalkMe Apps with no prior technical knowledge required.
WalkMe Analytics measures in real-time how your users experience the WalkMe Apps, so you can understand their needs much better.
Show MoreOverview of WalkMe Features
- WalkMe Player
- WalkMe Editor
- WalkMe Analytics (Goals & Search History)
- Walk-Thrus
- Onboarding
- ShoutOuts
- Launchers
- Shuttles
- Resources
- Permalink
- Surveys
- Help and Search Integration (Search, Chat, and Desk Integration)
- Segmentation Center
- Autoplay
- Multi-Language Support
- Automatic Triggers
- Highlight and Spotlight
- Design Customization
- Automatically Adapt to Interface Changes
- Screen Size Optimization
- Browser Support
- User Management
- SaaS or Self-Hosted Walk-Thrus
- Security
WalkMe Position In Our Categories
Keeping in mind businesses have their own business-related requirements, it is prudent that they avoid going for a one-size-fits-all, ideal system. Still, it is hard to stumble on such application even among branded software solutions. The logical thing to do should be to shortlist the varied key factors which entail examination like key features, pricing, technical skill ability of staff, company size, etc. Then, you must follow through the research to a full extent. Have a look at some WalkMe evaluations and scrutinize each of the software options in your shortlist in detail. Such all-encompassing product research ascertain you steer clear of unsuitable apps and select the one which delivers all the features your business requires.
Position of WalkMe in our main categories:
TOP
20
WalkMe is one of the top 20 Customer Experience Management Software products
If you are interested in WalkMe it could also be beneficial to investigate other subcategories of Customer Experience Management Software collected in our database of B2B software reviews.
Since each organization has specific business wants, it is sensible for them to refrain from seeking a one-size-fits-all faultless software application. Needless to say, it would be futile to try to find such an app even among popular software solutions. The smart thing to do would be to jot down the various important aspects that need consideration such as key features, finances, skill levels of staff members, company size etc. Then, you should do your research thoroughly. Read some WalkMe Customer Experience Management Software reviews and look into each of the other apps in your shortlist in detail. Such in-depth groundwork can make sure you weed out ill-fitting applications and zero in on the solution that offers all the elements you require for business success.
How Much Does WalkMe Cost?
WalkMe Pricing Plans:
Free Trial
Free Plan
Free
Custom Plan
Contact vendor
What are WalkMe pricing details?
WalkMe Pricing Plans:
Free Trial
Free Plan
Free
Custom Plan
Contact vendor
WalkMe offers two enterprise pricing plans: an unlimited free plan with access to basic functions, and the advanced custom plan, priced on a per-quote basis. Please contact the vendor directly to get a quote for your company.
Free Plan (for an unlimited time)
- 3 Walk-Thrus
- Up to 5 Steps Per Walk-Thru
- 300 Assists Per Month
- Basic Online Support
Custom Plan
To get a custom quote for your company, please contact WalkMe directly.
- Unlimited Walk-Thru
- Unlimited Steps Per Walk-Thru
- Unlimited Assists
- Multiple Support Options
- Multiple Domains
- Full Help Desk Integration
- Design Flexibility
- Full Interface Control
- Advanced API Support
- Multi-language
- Self-Hosting Option
- Analytics
- SSL Support
- Segmentation
- Actively Engage Users
- Accelerate Proficiency
User Satisfaction
Positive Social Media Mentions
7
Negative Social Media Mentions
0
We know that when you decide to purchase a Customer Experience Management Software it’s vital not only to learn how experts score it in their reviews, but also to find out if the real users and companies that bought it are actually content with the product. That’s why we’ve designer our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and WalkMe reviews across a wide array of social media sites. The information is then presented in a simple to digest way indicating how many clients had positive and negative experience with WalkMe. With that information at hand you will be equipped to make an informed business decision that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Linux
- Android
- iPhone/iPad
- Mac
- Web-based
- Windows Mobile
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Free
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
- Freelancers
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for WalkMe?
WalkMe integrates with the following business systems and applications:
- Bing
- Desk
- Zendesk
- Toonimo
- Salesforce
WalkMe
is waiting for
your first review.
Write your own review of this product
ADD A REVIEWMore reviews from 0 actual users:
Join a community of 7,369 SaaS experts
Thank you for the time you take to leave a quick review of this software. Our community and review base is constantly developing because of experts like you, who are willing to share their experience and knowledge with others to help them make more informed buying decisions.
Sign in with LinkedIn
Why we require LinkedIn?
- Show the community that you're an actual user.
- We will only show your name and profile image in your review.
- You can still post your review anonymously.
OR
Sign in with company emailSign in with company email
Popular WalkMe Alternatives
Top Competitors To WalkMe By Price
Product name:
Price:
Trending Customer Experience Management Software Reviews
WalkMe Comparisons
Product name:
Page last modified
Why is FinancesOnline free?