WalkMe Review
What is WalkMe?
WalkMe is a cloud-based, enterprise-class guidance and engagement platform that radically simplifies the online user experience. It achieves this goal by using tools like pop-up balloons, notification bars and call to action buttons to “walk users through” every step of any process (hence the name “walk me”) until completion. It makes the customer’s experience seem effortless and more efficient, engaging and focused — whether they’re using a website or a piece of software.
Aside from guiding users, WalkMe also drives them to action by highlighting new features and recommending relevant, high-value offerings. It can also anticipate user needs and provide them with the exact kind of help they need, when and where they need it.
Show MoreOverview of WalkMe Benefits
Walk-Thrus make even the most complex site easy to navigate — Walk-Thrus are a series of clear, step-by-step instructions in the form of interactive tip-balloons that show up on screen. They can be used to train new users, walk them through support queries, or promote new features.
Onboarding conveys a sharp first impression to your first-time visitors — Onboarding enables you to display an organized task checklist for your users so they know which processes to complete first. Checklists can be used to introduce new features, track user progress, onboard first-time users, and more.
ShoutOuts allow you to draw attention to important messages — Whether it’s an announcement on your site or what not, ShoutOuts give you the ability to promote new services or features, inform users of changes, encourage them to start a Walk-Thru, or announce maintenance or downtimes.
Launchers help your users get unstuck at any confusing point — Launchers are buttons that can be placed anywhere on your page to access important resources or websites. They can also give your users the option to start an App (like a Walk-Thru from a FAQ page) or complete a Survey.
The WalkMe Player keeps all your WalkMe Apps in one central place, and in a non-intrusive tab on the side of your screen.
The WalkMe Editor allows you to create, edit and manage all your WalkMe Apps with no prior technical knowledge required.
WalkMe Analytics measures in real-time how your users experience the WalkMe Apps, so you can understand their needs much better.
Show MoreOverview of WalkMe Features
- WalkMe Player
- WalkMe Editor
- WalkMe Analytics (Goals & Search History)
- Walk-Thrus
- Onboarding
- ShoutOuts
- Launchers
- Shuttles
- Resources
- Permalink
- Surveys
- Help and Search Integration (Search, Chat, and Desk Integration)
- Segmentation Center
- Autoplay
- Multi-Language Support
- Automatic Triggers
- Highlight and Spotlight
- Design Customization
- Automatically Adapt to Interface Changes
- Screen Size Optimization
- Browser Support
- User Management
- SaaS or Self-Hosted Walk-Thrus
- Security
WalkMe Position In Our Categories
Because businesses have particular business-related needs, it is only logical that they avoid going for an all-in-one, ”best” software solution. However, it would be hard to try to find such a software solution even among widely used software products. The practical step to do would be to spell out the various critical functions that entail research such as key features, budget, skill levels of staff, organizational size, etc. Next, you must follow through your research exhaustively. Go over some WalkMe evaluations and look into the other software programs in your list more closely. Such well-rounded product research ensure you steer clear of poorly fit apps and buy the system which delivers all the function your company requires.
Position of WalkMe in our main categories:
TOP
20
WalkMe is one of the top 20 Customer Experience Management Software products
If you are interested in WalkMe it might also be beneficial to check out other subcategories of Customer Experience Management Software listed in our database of B2B software reviews.
Each business is different, and may call for a particular type of Customer Experience Management Software solution that will be fit for their business size, type of customers and employees and even specific industry they cater to. We advise you don't count on finding an ideal solution that will be suitable for each business no matter what their background is. It may be a good idea to read a few WalkMe Customer Experience Management Software reviews first and even then you should remember what the service is supposed to do for your company and your workers. Do you need an easy and straightforward app with only elementary functions? Will you really make use of the complex tools needed by experts and large enterprises? Are there any particular features that are especially beneficial for the industry you operate in? If you ask yourself these questions it is going to be much easier to find a reliable service that will fit your budget.
How Much Does WalkMe Cost?
WalkMe Pricing Plans:
Free Trial
Free Plan
Free
Custom Plan
Contact vendor
What are WalkMe pricing details?
WalkMe Pricing Plans:
Free Trial
Free Plan
Free
Custom Plan
Contact vendor
WalkMe offers two enterprise pricing plans: an unlimited free plan with access to basic functions, and the advanced custom plan, priced on a per-quote basis. Please contact the vendor directly to get a quote for your company.
Free Plan (for an unlimited time)
- 3 Walk-Thrus
- Up to 5 Steps Per Walk-Thru
- 300 Assists Per Month
- Basic Online Support
Custom Plan
To get a custom quote for your company, please contact WalkMe directly.
- Unlimited Walk-Thru
- Unlimited Steps Per Walk-Thru
- Unlimited Assists
- Multiple Support Options
- Multiple Domains
- Full Help Desk Integration
- Design Flexibility
- Full Interface Control
- Advanced API Support
- Multi-language
- Self-Hosting Option
- Analytics
- SSL Support
- Segmentation
- Actively Engage Users
- Accelerate Proficiency
User Satisfaction
Positive Social Media Mentions
7
Negative Social Media Mentions
0
We realize that when you decide to purchase a Customer Experience Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out whether the real clients and businesses that bought this software are indeed content with the product. That’s why we’ve designer our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and WalkMe reviews across a broad range of social media sites. The information is then presented in a simple to understand format indicating how many users had positive and negative experience with WalkMe. With that information at hand you should be prepared to make an informed buying decision that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Linux
- Android
- iPhone/iPad
- Mac
- Web-based
- Windows Mobile
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Free
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
- Freelancers
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for WalkMe?
WalkMe integrates with the following business systems and applications:
- Bing
- Desk
- Zendesk
- Toonimo
- Salesforce
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