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Whatfix Review

Whatfix
Our score: 7.9 User satisfaction: 100%

What is Whatfix?

Whatfix is an award-winning online solution for the businesses to create compelling and interactive guides and walkthroughs on their business websites. The feature rich solution helps the businesses in making their customers better understand their work and convert most of the visitors with the help by attracting them through beautiful designs, and then engage those through various activity tools.

The guides created with Whatfix can be in multiple formats including articles, videos, infographics, charts, slideshows, and scripts. This not only makes it easier for the businesses to make their customers understand their work, but also allows the users to cater to the varying preferences of their customers.

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Overview of Whatfix Benefits

Whatfix works on the mantra of Design, Engage, and Analyze; a simple three-step process that, when applied, attracts, engages and retains the visitors on any business platform. In the first step, the solution enables the users to create highly user-friendly guides and walkthroughs that are certainly not boring. Moreover, the creation of these guides and walkthroughs don’t require any coding at all, and the users can create the guides with not more than few clicks.

The next step is engaging the audience with the help of compelling features and touch points in the guides. Apart from the attractive designs and useful information in the guides, what helps the businesses turn their visitors into customers is, keeping them engaged on the site with the help of compelling buttons and CTAs that lead them to chat or knowledge base.

The third step is to analyze the performance of your interactive guides by analyzing the customer engagement statistics. The highly sophisticated and highly advanced analytics features allow the users to track and monitor the performance of their user engagement efforts. With the help of these reports, the users can bring necessary changes to their guides and walkthroughs, and further personalize them to better their performance.

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Overview of Whatfix Features

  • Interactive user guides
  • Multiple guide formats including videos, graphics, images, and text.
  • Multi-lingual support
  • Multi-device support
  • Multi-browser compatibility
  • Customizable user interface
  • Self-hosting
  • White label
  • Data analytics
  • API
  • Dynamic URL support
  • User tracking

Whatfix Position In Our Categories

Since businesses have particular business-related needs, it is sensible that they avoid seeking a one-size-fits-all, “perfect” solution. Nevertheless, it would be futile to stumble on such application even among popular software solutions. The efficient thing to do is to spell out the several major aspects which necessitate investigation such as key features, price terms, skill ability of the employees, organizational size, etc. The second step is, you must do your product research through and through. Read these Whatfix review articles and scrutinize each of the solutions in your shortlist more closely. Such well-rounded research ensure you stay away from unfit applications and subscribe to the one which includes all the function your business requires to be successful.

Position of Whatfix in our main categories:

TOP 200

Whatfix is one of the top 200 Customer Experience Management Software products

If you are considering Whatfix it could also be a good idea to examine other subcategories of Customer Experience Management Software collected in our database of B2B software reviews.

Each business is different, and can require a special Customer Experience Management Software solution that will be adjusted to their business size, type of clients and employees and even specific niche they support. You should not count on locating a perfect services that is going to work for each business regardless of their history is. It may be a good idea to read a few Whatfix Customer Experience Management Software reviews first and even then you should pay attention to what the solution is intended to do for your business and your staff. Do you need a simple and intuitive app with just essential functions? Will you really make use of the advanced functionalities required by experts and big enterprises? Are there any specific tools that are especially practical for the industry you work in? If you ask yourself these questions it will be much easier to locate a reliable software that will fit your budget.

How Much Does Whatfix Cost?

Whatfix Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

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What are Whatfix pricing details?

Whatfix Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Whatfix’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

User Satisfaction

Positive Social Media Mentions 99
Negative Social Media Mentions 0

We are aware that when you make a decision to buy a Customer Experience Management Software it’s crucial not only to learn how experts evaluate it in their reviews, but also to check whether the real users and enterprises that bought this software are actually content with the product. Because of that need we’ve designer our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and Whatfix reviews across a broad array of social media sites. The information is then displayed in a simple to digest form indicating how many people had positive and negative experience with Whatfix. With that information at your disposal you will be ready to make an informed buying choice that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Linux
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English
  • Dutch
  • Polish
  • Turkish
  • Swedish

Pricing Model

  • Quote-based

Customer Types

  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

What integrations are available for Whatfix?

Whatfix integrates with the following business systems and applications:

  • Google Analytics
  • Zendesk
  • Desk.com
  • Freshdesk
  • Salesforce Sales Cloud
  • Intercom
  • YouTube
  • Wistia
  • Moodle
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Louie Andre

By Louie Andre

B2B & SaaS market analyst and senior writer for FinancesOnline. He is most interested in project management solutions, believing all businesses are a work in progress. From pitch deck to exit strategy, he is no stranger to project business hiccups and essentials. He has been involved in a few internet startups including a digital route planner for a triple A affiliate. His advice to vendors and users alike? "Think of benefits, not features."

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