zenloop Review
What is zenloop?
zenloop is a retention management platform that empowers e-commerce companies to improve and strengthen their customer relationships. It optimizes and automates the collection, analysis, and processing of customer feedback based on the Net Promoter System® (NPS). The software boosts your customer centricity, stops customer churn and maximizes your customer lifetime value by giving you the possibility to conduct a NPS® survey at any customer touch point and investigate the shopping experience.
zenloop automatically segments your customer base into dissatisfied, passive, and thrilled customers. Thanks to the automated alert system, your stakeholders are informed immediately, allowing them to take personalized actions, for example – win back churning customers. The Smart Labels feature encourages continuous improvement in every business unit by screening customer comments and identifying recurring churn drivers. Moreover, you benefit from your loyal promoters and from free referrals.
Show MoreOverview of zenloop Benefits
zenloop is an NPS feedback management tool that helps users measure customer retention and predict business growth. Some of its main benefits include:
- Generate high response rates using individual integration and optimized usability,
- Configure alarm systems and internal forwarding of critical topics,
- Examine customer comments with Smart Labels and determine churn drivers,
- Utilize customer feedback for targeting critical voices,
- Gain advantage of loyal promoters’ free referrals, and
- Motivate employees with visualized real-time feedback.
zenloop can be configured to your existing processes and dynamic business needs through its wide range of third-party integrations. The software connects with native applications and third-party systems such as Salesforce, Slack, Zapier, Zendesk, Freshdesk, Emarsys, and Webhook.
Show MoreOverview of zenloop Features
- Multi-Channel Engagement
- Quick Survey Setup
- Live Feedback Dashboard
- Smart Label
- Instant Response
- Alerts and Digests
What Problems Will zenloop Solve?
1) Collecting customer feedback
Paul wants to know how his company is currently performing and how his customers see it. A survey is being sent out to all customers, to get feedback. The problem is that hardly anyone fills out the survey because it requires 10 awfully long minutes of answering questions.
zenloop has the solution: A quick 1-question survey which can be integrated into your website or email. By asking customers the question: “How likely are you to recommend _____ to a friend or colleague?” at certain touchpoints, you can easily distinguish between Promoters, Passives, and Detractors. Afterward, you can ask for a specific reason for the chosen score (between 0 and 10) and therefore react to your customers’ issues.
2) Customer Churn
Daniel, a Sales Manager is observing a high churn rate but doesn’t know how to react. He concentrates on generating more Leads and acquiring new customers but actually misses the whole point: Churn prevention.
zenloop helps you keep your current customers instead of investing a lot in new acquisitions. You can follow up on Detractors and find out what they’re unhappy about. By doing this you can not only convert more Detractors into loyal, happy customers but also improve your business by listening to the end-user.
3) Communication
Anna is collecting NPS feedback from the customers and tries to communicate the occurred issues to her colleagues. She messages the results manually to her team, but nobody actually takes time to read through it.
zenloop has the solution to that: Live Feed. By setting up the Live Feed on the screen, your colleagues will always be up-to-date with the customers’ feedback. While drinking a coffee one can track the NPS score, its trend, current good or bad feedback and also find the motivation to improve the score in the future.
Awards & Quality Certificates
zenloop Position In Our Categories
Knowing that businesses have distinctive business requirements, it is practical they avoid buying an all-in-one, “perfect” software solution. Regardless, it would be hard to come across such a software solution even among well-known software systems. The sensible thing to do would be to write the various critical functions that require examination including essential features, plans, technical skill competence of the employees, organizational size, etc. Thereafter, you should follow through your research fully. Browse over some of these zenloop analyses and explore the other software systems in your shortlist more closely. Such all-encompassing research ascertain you keep away from poorly fit applications and select the one that has all the features your company requires to achieve growth.
Position of zenloop in our main categories:
TOP
50
zenloop is one of the top 50 Customer Experience Management Software products
If you are interested in zenloop it may also be sensible to examine other subcategories of Customer Experience Management Software collected in our base of B2B software reviews.
Organizations have diverse wants and requirements and no software application can be just right in such a scenario. It is useless to try to find an ideal off-the-shelf software product that fulfills all your business requirements. The smart thing to do would be to adapt the system for your unique wants, employee skill levels, finances, and other aspects. For these reasons, do not rush and pay for well-publicized popular applications. Though these may be widely used, they may not be the ideal fit for your specific needs. Do your homework, investigate each short-listed application in detail, read a few zenloop Customer Experience Management Software reviews, speak to the vendor for explanations, and finally settle for the application that provides what you want.
How Much Does zenloop Cost?
zenloop Pricing Plans:
Free Trial
Basic
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Business
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Custom
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What are zenloop pricing details?
zenloop Pricing Plans:
Free Trial
Basic
Contact vendor
Business
Contact vendor
Custom
Contact vendor
zenloop offers custom enterprise pricing. Contact the vendor for a quote.
User Satisfaction
Positive Social Media Mentions
118
Negative Social Media Mentions
5
We know that when you make a decision to purchase a Customer Experience Management Software it’s crucial not only to find out how professionals rank it in their reviews, but also to discover if the real users and enterprises that bought it are actually content with the product. Because of that need we’ve devised our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and zenloop reviews across a wide range of social media sites. The data is then displayed in an easy to digest form revealing how many people had positive and negative experience with zenloop. With that information available you will be ready to make an informed business decision that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Linux
- Android
- iPhone/iPad
- Mac
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
- German
Pricing Model
- Monthly payment
- Quote-based
Customer Types
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for zenloop?
zenloop integrates with the following business systems and applications:
- Zapier
- Slack
- Freshdesk
- Zendesk
- Webhooks
- WooCommerce
- Emarsys
- Inxmail
- Shopware
- Shopify
- Magento
zenloop User Reviews
zenloop average rating:
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Write your own review of this product
ADD A REVIEWThe most favorable review
PROS: Before zenloop we had answer rates below 10%, with zenloop and the NPS method we increased these answer rates to around 30%. This drastically helps us to gain valuable insights and enables us to act on these.
CONS: In generell we are really pleased with the product but there could be more integrations released
The least favorable review
PROS: Before zenloop we had answer rates below 10%, with zenloop and the NPS method we increased these answer rates to around 30%. This drastically helps us to gain valuable insights and enables us to act on these.
CONS: In generell we are really pleased with the product but there could be more integrations released
More reviews from 2 actual users:
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Very insigthful NPS tool
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 29.07.2021
Company Size: 11-50 Employees
Industry: Business Supplies and Equipment
PROS: Zenloops team was quick to set us up and has ever since been very helpful. We were able to further understand and prevent customer churn.
CONS: Nothing problematic has happend so far. The service team is always very helpful as well.
Zenloop – great experience
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 16.05.2021
Company Size: 1-10 Employees
Industry: Food & Beverages
PROS: Before zenloop we had answer rates below 10%, with zenloop and the NPS method we increased these answer rates to around 30%. This drastically helps us to gain valuable insights and enables us to act on these.
CONS: In generell we are really pleased with the product but there could be more integrations released
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zenloop user reviews
Very insigthful NPS tool
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 29.07.2021
Company Size: 11-50 Employees
Industry: Business Supplies and Equipment
Zenloop – great experience
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 16.05.2021
Company Size: 1-10 Employees
Industry: Food & Beverages
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