zenloop Review
What is zenloop?
zenloop is a retention management platform that empowers e-commerce companies to improve and strengthen their customer relationships. It optimizes and automates the collection, analysis, and processing of customer feedback based on the Net Promoter System® (NPS). The software boosts your customer centricity, stops customer churn and maximizes your customer lifetime value by giving you the possibility to conduct a NPS® survey at any customer touch point and investigate the shopping experience.
zenloop automatically segments your customer base into dissatisfied, passive, and thrilled customers. Thanks to the automated alert system, your stakeholders are informed immediately, allowing them to take personalized actions, for example – win back churning customers. The Smart Labels feature encourages continuous improvement in every business unit by screening customer comments and identifying recurring churn drivers. Moreover, you benefit from your loyal promoters and from free referrals.
Show MoreOverview of zenloop Benefits
zenloop is an NPS feedback management tool that helps users measure customer retention and predict business growth. Some of its main benefits include:
- Generate high response rates using individual integration and optimized usability,
- Configure alarm systems and internal forwarding of critical topics,
- Examine customer comments with Smart Labels and determine churn drivers,
- Utilize customer feedback for targeting critical voices,
- Gain advantage of loyal promoters’ free referrals, and
- Motivate employees with visualized real-time feedback.
zenloop can be configured to your existing processes and dynamic business needs through its wide range of third-party integrations. The software connects with native applications and third-party systems such as Salesforce, Slack, Zapier, Zendesk, Freshdesk, Emarsys, and Webhook.
Show MoreOverview of zenloop Features
- Multi-Channel Engagement
- Quick Survey Setup
- Live Feedback Dashboard
- Smart Label
- Instant Response
- Alerts and Digests
What Problems Will zenloop Solve?
1) Collecting customer feedback
Paul wants to know how his company is currently performing and how his customers see it. A survey is being sent out to all customers, to get feedback. The problem is that hardly anyone fills out the survey because it requires 10 awfully long minutes of answering questions.
zenloop has the solution: A quick 1-question survey which can be integrated into your website or email. By asking customers the question: “How likely are you to recommend _____ to a friend or colleague?” at certain touchpoints, you can easily distinguish between Promoters, Passives, and Detractors. Afterward, you can ask for a specific reason for the chosen score (between 0 and 10) and therefore react to your customers’ issues.
2) Customer Churn
Daniel, a Sales Manager is observing a high churn rate but doesn’t know how to react. He concentrates on generating more Leads and acquiring new customers but actually misses the whole point: Churn prevention.
zenloop helps you keep your current customers instead of investing a lot in new acquisitions. You can follow up on Detractors and find out what they’re unhappy about. By doing this you can not only convert more Detractors into loyal, happy customers but also improve your business by listening to the end-user.
3) Communication
Anna is collecting NPS feedback from the customers and tries to communicate the occurred issues to her colleagues. She messages the results manually to her team, but nobody actually takes time to read through it.
zenloop has the solution to that: Live Feed. By setting up the Live Feed on the screen, your colleagues will always be up-to-date with the customers’ feedback. While drinking a coffee one can track the NPS score, its trend, current good or bad feedback and also find the motivation to improve the score in the future.
Awards & Quality Certificates
zenloop Position In Our Categories
Bearing in mind businesses have their own business requirements, it is practical that they avoid getting an all-in-one, ideal system. Just the same, it is troublesome to discover such an app even among recognizable software solutions. The practical step to undertake is to shortlist the various essential factors which merit consideration like important features, packages, skill levels of the employees, business size, etc. The second step is, you must double down on your product research thoroughly. Go over some zenloop evaluations and look over the other software products in your list more closely. Such detailed product research makes sure you take out unsuitable software solutions and buy the one that includes all the function your business requires.
Position of zenloop in our main categories:
TOP
50
zenloop is one of the top 50 Customer Experience Management Software products
If you are considering zenloop it may also be beneficial to investigate other subcategories of Customer Experience Management Software collected in our database of SaaS software reviews.
Since each company has unique business needs, it is advisable for them to refrain from seeking a one-size-fits-all ideal software application. Needless to say, it would be pointless to try to find such an app even among widely used software platforms. The smart thing to do would be to catalog the various vital factors that need consideration such as main features, budget, skill levels of workers, company size etc. Then, you should do your homework thoroughly. Read some zenloop Customer Experience Management Software reviews and investigate each of the other systems in your shortlist in detail. Such comprehensive homework can make sure you weed out ill-fitting applications and select the system that provides all the aspects you require for business success.
How Much Does zenloop Cost?
zenloop Pricing Plans:
Free Trial
Basic
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Business
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Custom
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What are zenloop pricing details?
zenloop Pricing Plans:
Free Trial
Basic
Contact vendor
Business
Contact vendor
Custom
Contact vendor
zenloop offers custom enterprise pricing. Contact the vendor for a quote.
User Satisfaction
Positive Social Media Mentions
118
Negative Social Media Mentions
5
We are aware that when you decide to get a Customer Experience Management Software it’s vital not only to see how experts score it in their reviews, but also to discover if the real people and companies that use these solutions are indeed content with the product. Because of that need we’ve devised our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and zenloop reviews across a wide array of social media sites. The information is then featured in an easy to understand form revealing how many customers had positive and negative experience with zenloop. With that information available you will be equipped to make an informed buying choice that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Linux
- Android
- iPhone/iPad
- Mac
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
- German
Pricing Model
- Monthly payment
- Quote-based
Customer Types
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for zenloop?
zenloop integrates with the following business systems and applications:
- Zapier
- Slack
- Freshdesk
- Zendesk
- Webhooks
- WooCommerce
- Emarsys
- Inxmail
- Shopware
- Shopify
- Magento
zenloop User Reviews
zenloop average rating:
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Write your own review of this product
ADD A REVIEWThe most favorable review
PROS: Before zenloop we had answer rates below 10%, with zenloop and the NPS method we increased these answer rates to around 30%. This drastically helps us to gain valuable insights and enables us to act on these.
CONS: In generell we are really pleased with the product but there could be more integrations released
The least favorable review
PROS: Before zenloop we had answer rates below 10%, with zenloop and the NPS method we increased these answer rates to around 30%. This drastically helps us to gain valuable insights and enables us to act on these.
CONS: In generell we are really pleased with the product but there could be more integrations released
More reviews from 2 actual users:
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- Latest
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Very insigthful NPS tool
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 29.07.2021
Company Size: 11-50 Employees
Industry: Business Supplies and Equipment
PROS: Zenloops team was quick to set us up and has ever since been very helpful. We were able to further understand and prevent customer churn.
CONS: Nothing problematic has happend so far. The service team is always very helpful as well.
Zenloop – great experience
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 16.05.2021
Company Size: 1-10 Employees
Industry: Food & Beverages
PROS: Before zenloop we had answer rates below 10%, with zenloop and the NPS method we increased these answer rates to around 30%. This drastically helps us to gain valuable insights and enables us to act on these.
CONS: In generell we are really pleased with the product but there could be more integrations released
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zenloop user reviews
Very insigthful NPS tool
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 29.07.2021
Company Size: 11-50 Employees
Industry: Business Supplies and Equipment
Zenloop – great experience
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 16.05.2021
Company Size: 1-10 Employees
Industry: Food & Beverages
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