Abhisi Review
What is Abhisi?
Abhisi is a cloud-based help desk solution that enables companies to provide timely and personalized support to their customers. It is a very user-friendly software and doesn’t present users with a long and steep learning curve, allowing them to fully utilize the system right from the get go. This helpdesk platform is also designed to encourage interaction between companies and their customers so that they can provide high-quality support every time.
Abhisi offers a comprehensive helpdesk platform that steers agent productivity skyward, thanks to powerful reporting features, performance analytics, customer history access, and more. Managers can also provide feedback on agent performance to improve productivity and efficiency, ultimately resulting in positive customer experience and satisfaction.
Show MoreOverview of Abhisi Benefits
Abhisi is a powerful and robust customer helpdesk solution that delivers a throng of features that enable support agents to provide high-quality customer support to their clients. The platform makes it easy for both support reps and customers to connect via a smart widget that can be embedded into a website. A simple click of the button gives customers immediate access to expert support whenever they need it.
Are your customers spend most of their time in social media? Abhisi lets you engage them in almost all popular social media platforms. Give them support using the channels they prefer – chat, tweet, Facebook posts or even directly via Facebook messenger. Abhisi unifies all social media channels so that companies are now more accessible.
Whenever a customer contacts your support channel for help, Abhisi gives your agents a comprehensive and very detailed history of your consumers. Previous interactions, notes, purchase history, and much more are made available to your support representatives to give them insight into the customer’s issue and allow them to create and provide favorable responses on top of solutions.
Agents need to deliver high-quality support every single time. With Abhisi, managers can pull up detailed reports on agent productivity and assess their performance based on their parameters and indicators. This functionality allows management to evaluate their agents and see the areas where the excel and facets of their performance that need attention and improvement, which in turn helps them devise and implement best practices to further enhance the quality of their customer support.
Show MoreOverview of Abhisi Features
- Collision Detection
- Tags
- Quick Replies
- Notes
- Insightful Reports
- Automations & Custom Folders
- Signatures
- Auto replies
- Powerful Search
- User Permissions
- Message Formatting
- Knowledgebase
- SSL Encryption
- IP White Listing
- Full Facebook integration
- Full Twitter integration
- Multi-channel support: email, Twitter, Facebook, web
- Social monitor features to track and compare competition
What Problems Will Abhisi Solve?
1. Personalization helps build stronger bonds with customers
A number of companies fail to connect well with their clients or build long and productive relationships. Providing personalized customer service is an important step in creating and retaining long-term customers. Abhisi Helpdesk provides support teams with the means and capabilities connect to their customers using personalized replies that look like regular email as well as engage them on their social media platforms such as Twitter and Facebook.
2. Simplifies managing self-service portals and keeps them up to date
So many businesses don’t update their FAQs and Knowledge Base portals because it’s too time intensive. Abhisi speeds up this process, making updating FAQs and Knowledge Base portals a breeze.
3. Improves team productivity
Abhisi generates performance reports that come with insightful metrics to help team managers get an overall picture of the performance of the team as a whole or for each individual.
Abhisi Position In Our Categories
Knowing that companies have their own business needs, it is only logical that they abstain from paying for a one-size-fits-all, ideal business program. Regardless, it is almost impossible to try to come across such a software solution even among recognizable software systems. The right thing to undertake would be to write down the varied significant functions which call for a consideration like major features, plans, technical skill capability of staff members, business size, etc. Thereafter, you must do your product research through and through. Read these Abhisi reviews and scrutinize the other applications in your list more closely. Such all-encompassing research can make sure you avoid poorly fit apps and subscribe to the one that delivers all the aspects your company requires.
Position of Abhisi in our main categories:
TOP
200
Abhisi is one of the top 200 Customer Support Software products
TOP
100
Abhisi is one of the 100 Help Desk Software products
Every company has different requirements and requires a software that can be personalized for their size, kind of employees and customers, and the specific industry they are in. For these reasons, no system can provide perfect features out-of-the-box. When you try to find a software system, first be sure what you require it for. Read some Abhisi Help Desk Software reviews and ask yourself do you need basic functionality or do you need complex functionality? Are there any industry-specific tools that you are searching for? Find the answers to these queries to aid your search. There are lots of aspects that you need to mull over and these include your finances, specific business needs, your company size, integration needs etc. Take your time, use a few free trials, and finally select the system that provides all that you need to enhance your company competence and productivity.
How Much Does Abhisi Cost?
Abhisi Pricing Plans:
Free Trial
Abhisi Standard
$9/user/month
Abhisi Professional
$19/user/month
Abhisi Business
$49/user/month
What are Abhisi pricing details?
Abhisi Pricing Plans:
Free Trial
Abhisi Standard
$9/user/month
Abhisi Professional
$19/user/month
Abhisi Business
$49/user/month
Abhisi offers three enterprise pricing plans to meet the needs of different users. It also comes with an extended 60 day free trial which is the longest of any software of its kind. Take a look at the pricing details and select the best plan for your business:
Abhisi Standard – $9/user/month
- 2 Mailboxes
- 5 Agents
- 1 Knowledge Base
- 5 GB Storage Space
- Message Viewed/Opened Tracking
- Quick Replies
- Auto Responder
- Automations (Workflows)
- Abhisi Branding
Abhisi Professional – $19/user/month
- All Standard Features
- Unlimited Mailboxes
- up to 100 Agents
- 2 Knowledge Bases
- Unlimited Storage Space
- Abhisi Help Widget
- 5 Facebook Pages
- 5 Twitter Pages
- Full Reports
- Agent Collision Detection
- Customer Happiness Ratings
- Remove Abhisi Branding
Abhisi Business – $49/user/month
- All Professional Features
- Unlimited Mailboxes
- Unlimited Agents
- 5 Knowledge Bases
- Unlimited Storage Space
- 10 Facebook Pages
- 10 Twitter Pages
User Satisfaction
Positive Social Media Mentions
13
Negative Social Media Mentions
0
We know that when you decide to purchase a Help Desk Software it’s vital not only to learn how professionals rank it in their reviews, but also to find out whether the actual people and companies that use this software are genuinely happy with the service. That’s why we’ve devised our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and Abhisi reviews across a vast range of social media sites. The data is then presented in an easy to understand way indicating how many users had positive and negative experience with Abhisi. With that information at your disposal you should be prepared to make an informed purchasing choice that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Mac
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Monthly payment
Customer Types
- Small Business
- Medium Business
- Freelancers
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Abhisi?
Abhisi integrates with the following business systems and applications:
- MailChimp
- Shopify
- Slack
- Olark
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