Abhisi Review
What is Abhisi?
Abhisi is a cloud-based help desk solution that enables companies to provide timely and personalized support to their customers. It is a very user-friendly software and doesn’t present users with a long and steep learning curve, allowing them to fully utilize the system right from the get go. This helpdesk platform is also designed to encourage interaction between companies and their customers so that they can provide high-quality support every time.
Abhisi offers a comprehensive helpdesk platform that steers agent productivity skyward, thanks to powerful reporting features, performance analytics, customer history access, and more. Managers can also provide feedback on agent performance to improve productivity and efficiency, ultimately resulting in positive customer experience and satisfaction.
Show MoreOverview of Abhisi Benefits
Abhisi is a powerful and robust customer helpdesk solution that delivers a throng of features that enable support agents to provide high-quality customer support to their clients. The platform makes it easy for both support reps and customers to connect via a smart widget that can be embedded into a website. A simple click of the button gives customers immediate access to expert support whenever they need it.
Are your customers spend most of their time in social media? Abhisi lets you engage them in almost all popular social media platforms. Give them support using the channels they prefer – chat, tweet, Facebook posts or even directly via Facebook messenger. Abhisi unifies all social media channels so that companies are now more accessible.
Whenever a customer contacts your support channel for help, Abhisi gives your agents a comprehensive and very detailed history of your consumers. Previous interactions, notes, purchase history, and much more are made available to your support representatives to give them insight into the customer’s issue and allow them to create and provide favorable responses on top of solutions.
Agents need to deliver high-quality support every single time. With Abhisi, managers can pull up detailed reports on agent productivity and assess their performance based on their parameters and indicators. This functionality allows management to evaluate their agents and see the areas where the excel and facets of their performance that need attention and improvement, which in turn helps them devise and implement best practices to further enhance the quality of their customer support.
Show MoreOverview of Abhisi Features
- Collision Detection
- Tags
- Quick Replies
- Notes
- Insightful Reports
- Automations & Custom Folders
- Signatures
- Auto replies
- Powerful Search
- User Permissions
- Message Formatting
- Knowledgebase
- SSL Encryption
- IP White Listing
- Full Facebook integration
- Full Twitter integration
- Multi-channel support: email, Twitter, Facebook, web
- Social monitor features to track and compare competition
What Problems Will Abhisi Solve?
1. Personalization helps build stronger bonds with customers
A number of companies fail to connect well with their clients or build long and productive relationships. Providing personalized customer service is an important step in creating and retaining long-term customers. Abhisi Helpdesk provides support teams with the means and capabilities connect to their customers using personalized replies that look like regular email as well as engage them on their social media platforms such as Twitter and Facebook.
2. Simplifies managing self-service portals and keeps them up to date
So many businesses don’t update their FAQs and Knowledge Base portals because it’s too time intensive. Abhisi speeds up this process, making updating FAQs and Knowledge Base portals a breeze.
3. Improves team productivity
Abhisi generates performance reports that come with insightful metrics to help team managers get an overall picture of the performance of the team as a whole or for each individual.
Abhisi Position In Our Categories
Knowing that businesses have specific business-related requirements, it is reasonable that they avoid deciding on a one-size-fits-all, ideal business program. Having said that, it would be difficult to try to stumble on such an app even among recognizable software systems. The practical step to do is to make a list of the various critical aspects which require careful thought including important features, budget, technical skill competence of staff members, company size, etc. Then, you should do your research through and through. Go over some of these Abhisi evaluations and explore the other software products in your shortlist in detail. Such well-rounded product research guarantee you circumvent unsuitable apps and select the one that includes all the aspects your company requires to be successful.
Position of Abhisi in our main categories:
TOP
200
Abhisi is one of the top 200 Customer Support Software products
TOP
100
Abhisi is one of the 100 Help Desk Software products
Every enterprise is different, and can need a special Help Desk Software solution that will be fit for their business size, type of customers and employees and even individual niche they cater to. We advise you don't count on getting an ideal services that is going to work for each company no matter what their history is. It may be a good idea to read a few Abhisi Help Desk Software reviews first and even then you should keep in mind what the software is supposed to do for your business and your workers. Do you need an easy and intuitive app with only essential features? Will you actually use the complex tools needed by experts and large enterprises? Are there any specific tools that are especially useful for the industry you operate in? If you ask yourself these questions it is going to be much easier to get a reliable solution that will fit your budget.
How Much Does Abhisi Cost?
Abhisi Pricing Plans:
Free Trial
Abhisi Standard
$9/user/month
Abhisi Professional
$19/user/month
Abhisi Business
$49/user/month
What are Abhisi pricing details?
Abhisi Pricing Plans:
Free Trial
Abhisi Standard
$9/user/month
Abhisi Professional
$19/user/month
Abhisi Business
$49/user/month
Abhisi offers three enterprise pricing plans to meet the needs of different users. It also comes with an extended 60 day free trial which is the longest of any software of its kind. Take a look at the pricing details and select the best plan for your business:
Abhisi Standard – $9/user/month
- 2 Mailboxes
- 5 Agents
- 1 Knowledge Base
- 5 GB Storage Space
- Message Viewed/Opened Tracking
- Quick Replies
- Auto Responder
- Automations (Workflows)
- Abhisi Branding
Abhisi Professional – $19/user/month
- All Standard Features
- Unlimited Mailboxes
- up to 100 Agents
- 2 Knowledge Bases
- Unlimited Storage Space
- Abhisi Help Widget
- 5 Facebook Pages
- 5 Twitter Pages
- Full Reports
- Agent Collision Detection
- Customer Happiness Ratings
- Remove Abhisi Branding
Abhisi Business – $49/user/month
- All Professional Features
- Unlimited Mailboxes
- Unlimited Agents
- 5 Knowledge Bases
- Unlimited Storage Space
- 10 Facebook Pages
- 10 Twitter Pages
User Satisfaction
Positive Social Media Mentions
13
Negative Social Media Mentions
0
We know that when you choose to get a Help Desk Software it’s crucial not only to learn how experts evaluate it in their reviews, but also to find out whether the actual users and enterprises that bought these solutions are genuinely happy with the service. Because of that need we’ve designer our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and Abhisi reviews across a wide array of social media sites. The information is then featured in a simple to digest form showing how many people had positive and negative experience with Abhisi. With that information at your disposal you will be prepared to make an informed purchasing decision that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Mac
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Monthly payment
Customer Types
- Small Business
- Medium Business
- Freelancers
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Abhisi?
Abhisi integrates with the following business systems and applications:
- MailChimp
- Shopify
- Slack
- Olark
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