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AireContact REVIEW

Contact Center Software

No user reviews
USER SATISFACTION 100%
OUR SCORE 6.9

What is AireContact?

AireContact is a cloud-based contact center suite developed specifically for small and medium-sized enterprises. The platform presents a comprehensive, all-in-one solution designed to let users gain call center capabilities, ranging from inbound and outbound call center operations, social media communications, and support for campus environments, remote offices, and residential locations among others. Flaunting the patented simpliCT (pronounced “simplicity”) hosted contact center system, AireContact gives both users and their customers a positive communication and interaction experience as they can engage via multiple avenues including voice, email, chat, and social media.

AireContact has been widely recognized as one of the call center software industry’s leading solutions and is used by many of today’s communications carriers such as AT&T, Verizon, Sprint, CenturyLink, Windstream, and XO to name a few.

Overview of AireContact Benefits

AireContact provides a multitude of benefits for companies who are looking to add more value to their customer interaction setup, project a better corporate image to their clients, and generate more revenues. Among the upsides that come with AireContact include:

  • Better channeling of customer interactions through the multimedia blended queue.
  • Appropriately designating calls, queries, emails, fax and more to the most qualified agents, who are empowered by the system to multitask and manage multiple interactions as far as their skill level will allow.
  • Easily monitor and manage everything that is happening through the visual wallboard.
  • Being a cloud-based system, users can leverage the platform’s capability to deliver tons of messages to multiple recipients in a short amount of time, not to mention users no longer required to install software or acquire additional hardware, rent more office space, and shed more money to set up an actual call center.

Overview of AireContact Features

  • Voice Inbound and Aoutbound
  • Automatic Outbound
  • Web Chat
  • Email
  • Fax as Email
  • Voice Mail
  • Web Callback (Click2Call)
  • SMS
  • Multi-Channel Phone Book
  • Blended Call Center
  • Social Media Customer Care
  • Hosted Contact Center Platform for Service Providers
  • Applications
  • Call Center Application Portal
  • Agent Application
  • Real-time Wallboard
  • Supervision Tool
  • Reporting Tools
  • Management Tools
  • Telephony Features
  • Multi-Channel Communication Features
  • Multi-Channel ACD Routing
  • Supervision Features

AireContact Position In Our Categories

Position of AireContact in our main categories:

200

AireContact is one of the top 200 Communications Software products

200

AireContact is one of the 200
Communications Software products


If you are considering AireContact it could also be beneficial to analyze other subcategories of Best Communications Software listed in our base of B2B software reviews.Web Conferencing Software, Video Conferencing Software, Instant Messaging & Chat Software

Since each company has unique business wants, it is advisable for them to abstain from searching for a one-size-fits-all faultless software system. Needless to say, it would be pointless to try to find such a system even among market-leading software platforms. The smart thing to do would be to jot down the various important factors that need consideration such as key features, budget, skill levels of workers, company size etc. Then, you should do your groundwork thoroughly. Read some AireContact reviews and investigate each of the other solutions in your shortlist in detail. Such comprehensive homework can ensure you reject ill-fitting platforms and zero in on the app that offers all the features you need for business success.

How Much Does AireContact Cost?

AireContact Pricing Plans:

Pricing available by quote. Contact AireContact directly for more pricing details.

User Satisfaction

We realize that when you make a decision to buy Communications Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and AireContact reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with AireContact. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

4

NEGATIVE SOCIAL MENTIONS

0

Technical details

Devices Supported
  • Windows
  • Mac
Language Support
  • English
Pricing Model
  • Quote-based
Customer Types
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE
  • TRAINING

What are AireContact pricing details?

AireContact Pricing Plans:

Pricing available by quote. Contact AireContact directly for more pricing details.

What integrations are available for AireContact?

No information available.

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