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AireContact Review

AireContact
Our score: 6.9 User satisfaction: N/A

What is AireContact?

AireContact is a cloud-based contact center suite developed specifically for small and medium-sized enterprises. The platform presents a comprehensive, all-in-one solution designed to let users gain call center capabilities, ranging from inbound and outbound call center operations, social media communications, and support for campus environments, remote offices, and residential locations among others. Flaunting the patented simpliCT (pronounced “simplicity”) hosted contact center system, AireContact gives both users and their customers a positive communication and interaction experience as they can engage via multiple avenues including voice, email, chat, and social media.

AireContact has been widely recognized as one of the call center software industry’s leading solutions and is used by many of today’s communications carriers such as AT&T, Verizon, Sprint, CenturyLink, Windstream, and XO to name a few.

Overview of AireContact Benefits

AireContact provides a multitude of benefits for companies who are looking to add more value to their customer interaction setup, project a better corporate image to their clients, and generate more revenues. Among the upsides that come with AireContact include:

  • Better channeling of customer interactions through the multimedia blended queue.
  • Appropriately designating calls, queries, emails, fax and more to the most qualified agents, who are empowered by the system to multitask and manage multiple interactions as far as their skill level will allow.
  • Easily monitor and manage everything that is happening through the visual wallboard.
  • Being a cloud-based system, users can leverage the platform’s capability to deliver tons of messages to multiple recipients in a short amount of time, not to mention users no longer required to install software or acquire additional hardware, rent more office space, and shed more money to set up an actual call center.

Overview of AireContact Features

  • Voice Inbound and Aoutbound
  • Automatic Outbound
  • Web Chat
  • Email
  • Fax as Email
  • Voice Mail
  • Web Callback (Click2Call)
  • SMS
  • Multi-Channel Phone Book
  • Blended Call Center
  • Social Media Customer Care
  • Hosted Contact Center Platform for Service Providers
  • Applications
  • Call Center Application Portal
  • Agent Application
  • Real-time Wallboard
  • Supervision Tool
  • Reporting Tools
  • Management Tools
  • Telephony Features
  • Multi-Channel Communication Features
  • Multi-Channel ACD Routing
  • Supervision Features

AireContact Position In Our Categories

Because businesses have unique business requirements, it is sensible they abstain from choosing a one-size-fits-all, ”best” software product. Needless to say, it would be hard to try to come across such application even among widely used software solutions. The right step to do would be to spell out the numerous main aspects that merit inspection including essential features, budget, technical skill capability of staff, organizational size, etc. Next, you should double down on your product research systematically. Go over these AireContact reviews and check out each of the solutions in your shortlist in detail. Such comprehensive product investigation guarantee you weed out unsuitable apps and buy the one which has all the features your company requires to achieve growth.

Position of AireContact in our main categories:

TOP 200

AireContact is one of the top 200 Communications Software products

If you are considering AireContact it could also be sensible to examine other subcategories of Communications Software gathered in our database of B2B software reviews.

Enterprises have different needs and requirements and no software platform can be just right in such a scenario. It is useless to try to find an ideal out-of-the-box software app that meets all your business wants. The wise thing to do would be to customize the system for your special needs, staff member skill levels, finances, and other aspects. For these reasons, do not rush and pay for well-publicized popular solutions. Though these may be widely used, they may not be the ideal fit for your specific needs. Do your groundwork, investigate each short-listed application in detail, read a few AireContact Communications Software reviews, contact the maker for explanations, and finally choose the product that provides what you want.

How Much Does AireContact Cost?

AireContact Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Pricing available by quote. Contact AireContact directly for more pricing details.

User Satisfaction

Positive Social Media Mentions 0
Negative Social Media Mentions 0

We realize that when you make a decision to buy Communications Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and AireContact reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with AireContact. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Technical details

Devices Supported

  • Windows
  • Mac

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are AireContact pricing details?

AireContact Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Pricing available by quote. Contact AireContact directly for more pricing details.

What integrations are available for AireContact?

No information available.

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Reviewed By Jenny Chang
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