unblu Review
What is unblu?
unblu is an online in-person experience delivery facilitator for the world’s leading banks and insurance companies. It is an ultra-secure engagement and collaboration software that enable financial institutions to enhance the digital experience they offer to their clients.
With unblu’s suite, banking and insurance entities can increase their revenue and amplify their team’s productivity while reducing the costs and still augment their digital customer interaction.
Clients have proven that unblu assisted them in decreasing the number of support calls and achieving more client meetings in all their branches. This has led to a boosted satisfaction rate among their consumers and yielded a high recommendation rate for their services.
Moreover, unblu provides client support agents and website visitors to engage, browse, and collaborate on the same page or mobile application simultaneously. It enables these activities through a host of solutions that let the financial group’s support team interact with prospective clients and existing customers.
Show MoreOverview of unblu Benefits
Co-Browsing
With unblu, support agents and customers can access the same website pages and mobile application sections concurrently. This lets support representatives offer real-time assistance and offer accurate troubleshooting. This feature allows participants more flexibility as well, as they can move to other website pages simultaneously.
Additionally, unblu’s co-browsing ability enables agents to guide clients step-by-step when it comes to filling up forms and other documents. This ensures that customers provide the exact information to avoid future problems or discrepancies.
And in cases wherein clients wish to conduct an activity or view a document at their discretion, they can temporarily turn on the private view mode. This way, only they can see their actions while the agent waits for them to resume interactions.
Secure Live Exchanges
unblu provides agents and clients with a platform to exchange messages securely. This is of utmost importance to financial organizations, as there is a possibility that sensitive information might be exchanged in the process. On top of that, participants can upload and view documents, images, and other data in the secure chat room to facilitate a more expedient support.
Furthermore, both the agent and the customer can choose to have a LiveView chat or a video and audio chat. These make it easier for the agent to understand a client’s needs and to act accordingly. Such options also give engagements a more personal and intimate ambiance, as if the agent and the customer are sitting in front of each other in a branch.
Agent Desk
unblu provides agents with their own admin desk or dashboard. This is where they can view previous interactions with customers and prospects. This lets them review their engagements and allows them to find ways to improve their assistance further.
Mobile-Ready Application
All features found in unblu are ready for use in mobile devices. The suite performs smoothly on iOS and Android infrastructures and enables the secure deployment of functionalities.
Show MoreOverview of unblu Features
- Embedded Co-Browsing
- Universal Co-Browsing
- Document Co-Browsing
- View & Point Mode
- Privacy Mode
- Content Protection
- Customizable Chat
- Chat & Agent Reports
- Real-Time Chat Monitoring
- Agent List Organization
- Offline Forms
- Canned Responses
- Email Notifications
- LiveView Chat
- Video Chat
- Video Snapshots
- Pop-Out Video
- Mobile SDK
- Agent Queue & Forwarding
- Team Monitoring
- Statistics
- Availability Monitor
- Session Feedback
- Audit Trail
- Configurable Agent Interface
- Request Filtering
- Multi-Select Filter Queue
What Problems Will unblu Solve?
1. Powerful Online Assistance
With unblu, a financial organization’s agents can visually interact with their customers. This is an effective form of guidance, especially when navigating unfamiliar pages or applications. By engaging with customers through the understanding, subscription, and purchasing stages, agents keep up the momentum and lets them gain a higher conversion rate.
unblu also facilitates the reduction of cost per conversion as well as give agents the ability to assist clients and grabbing closing opportunities as they happen.
2. Reduced Costs
unblu enables banks and insurance companies to provide supreme online support to their consumers. By letting agent and customer engage in real-time, problems and issues are resolved in a fraction of the time. This not only shortens support interactions, this also leads to higher customer satisfaction levels.
3. Increased Trustworthiness
With unblu, financial institutions can increase brand loyalty among their clients. They can do this through superior real-time support, as they can meet their customers online wherever they are. This lets them troubleshoot problems accurately and swiftly and abstracts the need for lengthy travel, waiting, and talk times.
Awards & Quality Certificates
unblu Position In Our Categories
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Position of unblu in our main categories:
TOP
100
unblu is one of the top 100 Customer Experience Management Software products
If you are interested in unblu it could also be beneficial to analyze other subcategories of Customer Experience Management Software listed in our database of B2B software reviews.
It is essential to note that virtually no software in the Customer Experience Management Software category is a perfect solution able to meet all the needs of different company types, sizes and industries. It may be a good idea to read a few unblu Customer Experience Management Software reviews first as specific solutions can excel exclusively in a very small group of applications or be created with a very specific industry in mind. Others may work with an intention of being simple and intuitive and therefore lack complex functions welcomed by more experienced users. There are also solutions that focus on a large group of users and give you a rich feature base, but this in most cases comes at a more significant price of such a software. Ensure you're aware of your requirements so that you buy a service that provides all the functionalities you search for.
How Much Does unblu Cost?
unblu Pricing Plans:
Free Trial
Performance
$50.00/user/month/annual billing
Enterprise
Contact vendor
What are unblu pricing details?
unblu Pricing Plans:
Free Trial
Performance
$50.00/user/month/annual billing
Enterprise
Contact vendor
unblu offers the following enterprise pricing packages for users to choose from. Give the details a look, and select the best plan for your business.
Performance – $50.00/user/month/annual billing
- Unlimited Domains
- Unlimited Agents (10 Minimum)
- Universal Co-Browsing
- Live Chat
- Video Chat
- Document Co-Browsing
- Document Sharing
- No Download
- Analytics
- Queue Management
- SSL Encryption
- Dynamic Websites
- HTTPS Sites
- Cross-Origin iFrame Support
- SVG Support
- Cross-Domain Navigation
- In-Context Session Start
- Self-Service Admin Console
- Instant Provisioning
- REST, JavaScript API
- Cloud Deployment
- Privacy Mode
- URL Blacklisting
- Page Level Content Protection
- Audit Trail
- Self-Service Support
- Forum
- Email, Phone Support
Enterprise – request a quote
- All Performance Features
- Concurrent Seat Licensing
- Embedded Co-Browsing
- LiveView Chat
- Proxy Server Integration
- Single Sign-On
- On-Premise Deployment
- Multi-Tenant Support
- Field Level Content Protection
- View & Point Mode
- Premium Support
User Satisfaction
Positive Social Media Mentions
2
Negative Social Media Mentions
0
We are aware that when you make a decision to purchase a Customer Experience Management Software it’s crucial not only to learn how experts score it in their reviews, but also to find out if the real clients and companies that use these solutions are actually content with the service. Because of that need we’ve created our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and unblu reviews across a broad range of social media sites. The data is then displayed in a simple to digest form revealing how many clients had positive and negative experience with unblu. With that information available you will be prepared to make an informed business choice that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Android
- iPhone/iPad
- Mac
- Web-based
Deployment
- Cloud Hosted
- On Premise
- Open API
Language Support
- English
Pricing Model
- Annual Subscription
- Quote-based
Customer Types
- Large Enterprises
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for unblu?
unblu is proven to integrate seamlessly with a number of digital banking environments and infrastractures. The following are a few examples:
- Avaloq AFP
- Finova
- Crealogix
- Temenos
- Mysis Fusion Banking
- Ergon Airlock
- Adnovum Nevis
- ebankIT Internet Banking
- F5 BigIP
The solution can also integrate with custom e-banking developments, call center solutions, IVR systems, and CRMs through:
- JS API
- REST API
- Webhooks API
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