Avaya Aura Call Center Elite Review

PROS: Why do I consider Avaya the best program for communications? (1) It's efficient call routing feature; (2) its SM, SMGR, CMS AES, and other amazing components; (3) its optimized user-interface; and (4) its ability to create good and personalized reports. It's a robust and stable app.

CONS: None! It's perfect for us.

PROS: Avaya Aura's performance is way beyond standards. It has many amazing features! It has a reporting function and a contact analyzer. It has an AES, SM, and SMGR! It can manage conference calls and do call routing,

CONS: It's an excellent product, and I can't see anything wrong with it.

PROS: Avaya provides high-level security for our contact center. It is a good program. Its functional components can do a lot of work such as CMS, AES, SM, SMGR, and CM! The call routing feature is the best! I also love its report generating feature because it allows us to customize our reports. It basically makes our work easier and more efficient.

CONS: I didn't experience any problem while using it.

PROS: Avaya is super useful for large organizations like ours. It's a robust system and it really does the job. There's nothing like it in the market!

CONS: Disabling the root user in CM is something that doesn't sit well with me.

PROS: Avaya Aura has so many amazing features that I truly enjoy using! I've been an avid user of this software since 2018, and the best part about it is the PRT, VRT, and its service table. It's highly functional, with AES CM and SMGR, and it improves our call routing procedures.

CONS: I have no complaints about Avaya. It's super easy to use.

PROS: I like the fact that it's super simple to utilize. It has the ability to adapt to varying phone systems. User-friendly. It's what makes it so great!

CONS: To be honest. I don't have much complaints. The UI is simple. I never had problems with its features.

PROS: Anvaya Aura is a great stable product that is easily scalable and compatible with different platforms. It's also super easy to install. I love it!

CONS: EPMS portal can be improved since using it to generate reports requires food patience.

PROS: I like how it's clear to begin with. It's easy to utilize from the comfort of my own home. I've used a ton of other phone-based systems in the past. But none is as great as Avaya.

CONS: Gettting previous incoming phone calls logged in. Whenever there's a connect, it can be a tedious process to recover everything.

PROS: Avaya offers high-quality service when it comes to communication among its users -- team members and customers. It manages communication regardless of the media you're using. It can manage calls, emails, and fax. Avaya's competitive advantage, aside from its user-friendly interface, is its high-performing features such as automated routing, real-time chat, a self-service portal, and calendar management among others.

CONS: Avaya doesn't allow us to share files to a customer. The default configuration is also complex that new users might find it confusing.

PROS: I like the fact that it has a ton of options found on the phone. A majority of them are simple to utilize. Navigating is simple. The phone comes updated with the best platform.

CONS: I wash hoping there's a simpler means of conferencing call and getting two callers to be joined together. It would hang up on a caller from time to time.

PROS: Once you have an idea how this works, it's straightforward. But figuring it all out yourself is hard. Moving my extension to whichever phone I'm using is simple. Moving calls to your smartphone wheb you're out of the office is cool.

CONS: Not having the console in everyone's computer can be annoying. Being reminded to buy more things for added functionality is insane. Having lesser screens is a hassle just to go live.

PROS: Telecomm systems from Avaya is simply the best. They've been in the telecom market since the 1980s and continues to provide reliable PBX Solutions for businesses. The one thing that I like about them is the capability of their failover technologies as well as survivability. Personally, their SLS and LSP are a lot better than what Cisco is offering.

CONS: One thing I disapprove with Avaya is their current support model. For over a decade, they've been itching to move on from the sales and support market. They nearly made it by letting their business partners sell their product and outsourcing to China, India, and Argentina. It's difficult to achieve support from technicians that aren't really adept in the English language and in working in a different time zone.

PROS: Phone is constantly working. It rings my smartphone even if I'm away from my desk. It lets me branch out my smarphone whenever I'm leaving. But it stays when on call.

CONS: The UI appears to be clunky on the phone. Althought it's not that big of a problem for me.

PROS: Avaya CMS lets you do anything under the sun. You can make customizations and alterations in detail. There are a plethora of functionlities that come with the application that I've yet to play aoround with. But I look forward to doing so soon.

CONS: There are many reporting options with in the Avaya CMS. It's not bad, by any means. But they're a little difficult to figure out. For instance, I was hoping to push a report early today to see who changed skillset in CMS. But that option was so hard to find. It took me 20 minutes to Google the issue before I ran with the report.

PROS: The telecom systems in Avuaya appears to be the best one out there. They've been in the telecom game as early as the 1980s and 1990s. They still offer robust PBX solutions until today. The thing that I like most with Avaya has a lot to do with failover technology and survival capability.

CONS: One thing that I hate with Avaya is their current support model. For the past decade or so, they've been trying to stray from the sales and support market. They've managed to almost get themselves out of the sales market. They're allowing business partners to sell their business products and outsourcing to countries like China, India, and Argentina.

PROS: Before the implementation, all local numbers require dialing "8" then the area code, before keying in the actual number. Since then, there's no dial-out digit since the numbers have been localized. I love the chat functionality and seeing the availability of all my workers. It lessensed calls to my branch --- a big relief on busy days. Internal calls are directed away while external calls are brought in.

CONS: We did a call via ISP, which sometimes digitized our calls (picture pixelated images in terms of sound). There have been instances where the system would shut down since it involved a master system instead of local numbers. When it's bad across the board, we'd end up losing functionality.