BoldDesk Review
What is BoldDesk?
BoldDesk is a contemporary help desk software for creating a seamless customer service experience. It enables businesses to streamline support operations and improve customer satisfaction since it is strong, adaptable, and cost-effective. Presented by Syncfusion, a supplier of software frameworks and components that has established its name on the reliability of both its products and the support services that go with them.
This software is a modern help desk ticketing system for providing a variety of customer assistance activities. You can arrange support requests, work together with clients and team members, automate tedious activities, and enhance the general client experience.
Using BoldDesk, you can efficiently manage your support email, automate repetitive tasks, customized to your business needs, and publish self-help articles for your services or products.
Show MoreOverview of BoldDesk Benefits
Better Usability
BoldDesk has a modern user interface that is easy for all users. Quickly navigate to your desired tab and see how it works depending on what you need on the site. There are several features as well that make this help desk software efficient for all users.
Better Multibranding and Customization Support
This help desk software is suitable for different types of businesses. Customer support is easily customizable according to what the organization needs. Users can easily click through the customer portal and see which areas they need assistance with.
Unlimited Agent Pricing
There are several pricing plans suited for what your business needs. Choose from the flat-rate, unlimited agent package; you need not worry about adding more agents. You can save more instead of paying thousands of dollars yearly for help desk software.
Emails to Ticket Conversion
Businesses can manage client inquiries, assign tasks, and monitor progress all in one place using an email-based ticketing system.
Better Customer Satisfaction
BoldDesk routes the ticket to the appropriate agent and SLAs to satisfy customer needs. You can create, manage, and meet client expectations by creating service level agreements (SLA) for support. Measure clients’ pleasure by incorporating satisfaction questionnaires into your support sessions.
Show MoreOverview of BoldDesk Features
- Dashboards
- SLA Management
- Automated Response
- Customer Portal
- User, Role, and Access Management
- Customer/Contact Database
What Problems Will BoldDesk Solve?
Problem #1. Complicated email conversion tickets
Solution: With an email-based ticketing system, businesses can manage customer inquiries, assign tasks, and track progress all in one place. BoldDesk offers a robust email ticketing solution that integrates seamlessly with existing workflows, allowing businesses to provide exceptional customer support while optimizing internal processes. By leveraging BoldDesk’s features such as automated ticket assignment, priority tagging, and comprehensive analytics, businesses can enhance their productivity and deliver timely resolutions to customer issues.
Problem #2: Inefficient ticket routing system and poor SLAs
Solution: Set, manage, and meet customer expectations by setting up service level agreements (SLAs) for support using BoldDesk. Integrate satisfaction surveys into your support conversations and measure your customers’ happiness. BoldDesk’s advanced reporting and analytics provide valuable insights into customer satisfaction levels, allowing businesses to continuously improve their support processes and enhance overall customer experience.
Problem #3. Lack of self-service knowledge base portal
Solution: Provide all of your tutorials and documentation in one single location so that customers can easily locate the solutions they need. With BoldDesk’s centralized knowledge base feature, businesses can create a comprehensive repository of articles, FAQs, and guides, empowering customers to find self-service resources and resolve issues independently, reducing the need for repetitive inquiries and improving customer satisfaction. Additionally, BoldDesk’s intuitive search functionality and customizable user interface make it effortless for customers to access relevant information and find answers quickly.
Awards & Quality Certificates
BoldDesk Position In Our Categories
Bearing in mind companies have distinct business requirements, it is only prudent they avoid subscribing to an all-in-one, ”best” software solution. However, it is difficult to try to pinpoint such a software product even among recognizable software products. The correct step to do is to make a list of the several significant functions that demand deliberation like major features, costing, skill levels of the employees, business size, etc. Then, you must follow through your product research thoroughly. Browse over some BoldDesk evaluations and check out the other software solutions in your shortlist in detail. Such detailed research ascertain you drop unfit software solutions and subscribe to the one that includes all the features your business requires to achieve growth.
Position of BoldDesk in our main categories:
TOP
100
BoldDesk is one of the top 100 Help Desk Software products
If you are interested in BoldDesk it might also be a good idea to investigate other subcategories of Help Desk Software collected in our base of B2B software reviews.
Since each company has unique business requirements, it is sensible for them to abstain from looking for a one-size-fits-all faultless software solution. Needless to say, it would be useless to try to find such an app even among popular software platforms. The intelligent thing to do would be to list the various essential elements that need consideration such as required features, finances, skill levels of employees, company size etc. Then, you should do your homework thoroughly. Read some BoldDesk Help Desk Software reviews and check out each of the other apps in your shortlist in detail. Such comprehensive homework can make certain you discard ill-fitting platforms and choose the system that presents all the aspects you require for business success.
How Much Does BoldDesk Cost?
BoldDesk Pricing Plans:
Free Trial
Scale
$12/agent
Momentum
$25/agent
Enterprise
$39/agent
AI Copilot add
$20/agent
What are BoldDesk pricing details?
BoldDesk Pricing Plans:
Free Trial
Scale
$12/agent
Momentum
$25/agent
Enterprise
$39/agent
AI Copilot add
$20/agent
BoldDesk offers different pricing plans for various business scales. The business offers a free 15-day trial, and you can contact the vendor for a FREE demo.
Scale – $12 for per agent Incl.
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Email ticketing.
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Knowledge base
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Workflow automation
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Custom domain
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Custom SSL
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Custom ticket email templates
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Custom Ticket Status
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Custom ticket fields
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Custom views
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Canned responses
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Custom domain
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Web Widgets and web forms
Momentum – $25 for per agent
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ALL Scale features, plus
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AI Agent at $0.75
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Generative AI Search
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Live Chat
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WhatsApp
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CSAT Survey
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Agent Signature
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Ticket Auto Assignment
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Custom roles
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Multilingual help desk
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Multilingual Knowledge base
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Multiple SLA & business hours
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SLA reminder & escalation
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Artificial intelligence add-on (beta)
Enterprise – $39 for per agent
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ALL Growth features, plus
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AI Agent at $0.75
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Generative AI Search
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Multibrand help desk.
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Multibrand knowledge base
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Ticket approvals
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Activity/task management
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Artificial intelligence add-on (beta)
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Add contacts to multiple contact groups.
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Brand-specific custom email templates
AI Copilot add – on – $20 per agent
User Satisfaction
Positive Social Media Mentions
106
Negative Social Media Mentions
9
We realize that when you choose to purchase a Help Desk Software it’s important not only to see how experts score it in their reviews, but also to discover whether the actual people and enterprises that use these solutions are actually happy with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and BoldDesk reviews across a broad range of social media sites. The information is then presented in a simple to understand form showing how many clients had positive and negative experience with BoldDesk. With that information at your disposal you will be prepared to make an informed business decision that you won’t regret.
Video
Screenshots
Technical details
Devices Supported
- Windows
- Mac
- Web-based
Deployment
- Cloud Hosted
- Open API
Language Support
- English
- German
- Spanish
- French
- Portugese
Pricing Model
- Monthly payment
- Annual Subscription
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for BoldDesk?
BoldDesk can seamlessly integrate with various software, such as:
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JIRA
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Slack
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Salesforce
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Microsoft Teams
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Zapier
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Custom Apps
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Dropbox
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Google Drive
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Microsoft OneDrive
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Azure Devops
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Mailchimp Integration
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Microsoft Entra ID
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AI Copilot for agents
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Ringover
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Whatsapp
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Facebook
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Stripe
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WooCommerce
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Calendly
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Boldsign
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