BoldDesk Review
What is BoldDesk?
BoldDesk is a contemporary help desk software for creating a seamless customer service experience. It enables businesses to streamline support operations and improve customer satisfaction since it is strong, adaptable, and cost-effective. Presented by Syncfusion, a supplier of software frameworks and components that has established its name on the reliability of both its products and the support services that go with them.
This software is a modern help desk ticketing system for providing a variety of customer assistance activities. You can arrange support requests, work together with clients and team members, automate tedious activities, and enhance the general client experience.
Using BoldDesk, you can efficiently manage your support email, automate repetitive tasks, customized to your business needs, and publish self-help articles for your services or products.
Show MoreOverview of BoldDesk Benefits
Better Usability
BoldDesk has a modern user interface that is easy for all users. Quickly navigate to your desired tab and see how it works depending on what you need on the site. There are several features as well that make this help desk software efficient for all users.
Better Multibranding and Customization Support
This help desk software is suitable for different types of businesses. Customer support is easily customizable according to what the organization needs. Users can easily click through the customer portal and see which areas they need assistance with.
Unlimited Agent Pricing
There are several pricing plans suited for what your business needs. Choose from the flat-rate, unlimited agent package; you need not worry about adding more agents. You can save more instead of paying thousands of dollars yearly for help desk software.
Emails to Ticket Conversion
Businesses can manage client inquiries, assign tasks, and monitor progress all in one place using an email-based ticketing system.
Better Customer Satisfaction
BoldDesk routes the ticket to the appropriate agent and SLAs to satisfy customer needs. You can create, manage, and meet client expectations by creating service level agreements (SLA) for support. Measure clients’ pleasure by incorporating satisfaction questionnaires into your support sessions.
Show MoreOverview of BoldDesk Features
- Dashboards
- SLA Management
- Automated Response
- Customer Portal
- User, Role, and Access Management
- Customer/Contact Database
What Problems Will BoldDesk Solve?
Problem #1. Complicated email conversion tickets
Solution: With an email-based ticketing system, businesses can manage customer inquiries, assign tasks, and track progress all in one place. BoldDesk offers a robust email ticketing solution that integrates seamlessly with existing workflows, allowing businesses to provide exceptional customer support while optimizing internal processes. By leveraging BoldDesk’s features such as automated ticket assignment, priority tagging, and comprehensive analytics, businesses can enhance their productivity and deliver timely resolutions to customer issues.
Problem #2: Inefficient ticket routing system and poor SLAs
Solution: Set, manage, and meet customer expectations by setting up service level agreements (SLAs) for support using BoldDesk. Integrate satisfaction surveys into your support conversations and measure your customers’ happiness. BoldDesk’s advanced reporting and analytics provide valuable insights into customer satisfaction levels, allowing businesses to continuously improve their support processes and enhance overall customer experience.
Problem #3. Lack of self-service knowledge base portal
Solution: Provide all of your tutorials and documentation in one single location so that customers can easily locate the solutions they need. With BoldDesk’s centralized knowledge base feature, businesses can create a comprehensive repository of articles, FAQs, and guides, empowering customers to find self-service resources and resolve issues independently, reducing the need for repetitive inquiries and improving customer satisfaction. Additionally, BoldDesk’s intuitive search functionality and customizable user interface make it effortless for customers to access relevant information and find answers quickly.
Awards & Quality Certificates
BoldDesk Position In Our Categories
Since businesses have distinctive business needs, it is only rational they avoid getting a one-size-fits-all, ideal solution. Be that as it may, it is futile to try to come across such application even among branded software products. The better step to undertake should be to note down the different main functions which entail deliberation like critical features, price terms, skill competence of staff, organizational size, etc. After which, you must perform the research systematically. Have a look at some BoldDesk evaluations and scrutinize each of the software options in your list in detail. Such comprehensive research can make sure you avoid unsuitable applications and subscribe to the one which includes all the benefits your company requires.
Position of BoldDesk in our main categories:
TOP
100
BoldDesk is one of the top 100 Help Desk Software products
If you are considering BoldDesk it could also be sensible to analyze other subcategories of Help Desk Software collected in our base of SaaS software reviews.
It's crucial to note that almost no service in the Help Desk Software category is a perfect solution that can match all the requirements of different company types, sizes and industries. It may be a good idea to read a few BoldDesk Help Desk Software reviews first as specific services might perform well only in a very small group of applications or be prepared with a really specific industry in mind. Others might work with an idea of being simple and intuitive and consequently lack complicated functionalities needed by more experienced users. There are also apps that support a large group of users and give you a rich feature toolbox, but this usually comes at a more significant cost of such a solution. Ensure you're aware of your requirements so that you purchase a software that provides specifically the elements you look for.
How Much Does BoldDesk Cost?
BoldDesk Pricing Plans:
Free Trial
Scale
$12/agent
Momentum
$25/agent
Enterprise
$39/agent
AI Copilot add
$20/agent
What are BoldDesk pricing details?
BoldDesk Pricing Plans:
Free Trial
Scale
$12/agent
Momentum
$25/agent
Enterprise
$39/agent
AI Copilot add
$20/agent
BoldDesk offers different pricing plans for various business scales. The business offers a free 15-day trial, and you can contact the vendor for a FREE demo.
Scale – $12 for per agent Incl.
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Email ticketing.
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Knowledge base
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Workflow automation
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Custom domain
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Custom SSL
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Custom ticket email templates
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Custom Ticket Status
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Custom ticket fields
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Custom views
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Canned responses
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Custom domain
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Web Widgets and web forms
Momentum – $25 for per agent
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ALL Scale features, plus
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AI Agent at $0.75
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Generative AI Search
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Live Chat
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WhatsApp
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CSAT Survey
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Agent Signature
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Ticket Auto Assignment
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Custom roles
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Multilingual help desk
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Multilingual Knowledge base
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Multiple SLA & business hours
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SLA reminder & escalation
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Artificial intelligence add-on (beta)
Enterprise – $39 for per agent
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ALL Growth features, plus
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AI Agent at $0.75
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Generative AI Search
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Multibrand help desk.
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Multibrand knowledge base
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Ticket approvals
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Activity/task management
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Artificial intelligence add-on (beta)
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Add contacts to multiple contact groups.
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Brand-specific custom email templates
AI Copilot add – on – $20 per agent
User Satisfaction
Positive Social Media Mentions
106
Negative Social Media Mentions
9
We realize that when you decide to buy a Help Desk Software it’s crucial not only to learn how professionals score it in their reviews, but also to discover if the actual users and enterprises that purchased this software are actually happy with the service. That’s why we’ve devised our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and BoldDesk reviews across a vast range of social media sites. The information is then presented in an easy to understand way showing how many customers had positive and negative experience with BoldDesk. With that information at hand you should be ready to make an informed purchasing decision that you won’t regret.
Video
Screenshots
Technical details
Devices Supported
- Windows
- Mac
- Web-based
Deployment
- Cloud Hosted
- Open API
Language Support
- English
- German
- Spanish
- French
- Portugese
Pricing Model
- Monthly payment
- Annual Subscription
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for BoldDesk?
BoldDesk can seamlessly integrate with various software, such as:
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JIRA
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Slack
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Salesforce
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Microsoft Teams
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Zapier
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Custom Apps
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Dropbox
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Google Drive
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Microsoft OneDrive
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Azure Devops
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Mailchimp Integration
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Microsoft Entra ID
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AI Copilot for agents
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Ringover
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Whatsapp
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Facebook
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Stripe
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WooCommerce
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Calendly
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Boldsign
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