BoldDesk Review
What is BoldDesk?
BoldDesk is a contemporary help desk software for creating a seamless customer service experience. It enables businesses to streamline support operations and improve customer satisfaction since it is strong, adaptable, and cost-effective. Presented by Syncfusion, a supplier of software frameworks and components that has established its name on the reliability of both its products and the support services that go with them.
This software is a modern help desk ticketing system for providing a variety of customer assistance activities. You can arrange support requests, work together with clients and team members, automate tedious activities, and enhance the general client experience.
Using BoldDesk, you can efficiently manage your support email, automate repetitive tasks, customized to your business needs, and publish self-help articles for your services or products.
Show MoreOverview of BoldDesk Benefits
Better Usability
BoldDesk has a modern user interface that is easy for all users. Quickly navigate to your desired tab and see how it works depending on what you need on the site. There are several features as well that make this help desk software efficient for all users.
Better Multibranding and Customization Support
This help desk software is suitable for different types of businesses. Customer support is easily customizable according to what the organization needs. Users can easily click through the customer portal and see which areas they need assistance with.
Unlimited Agent Pricing
There are several pricing plans suited for what your business needs. Choose from the flat-rate, unlimited agent package; you need not worry about adding more agents. You can save more instead of paying thousands of dollars yearly for help desk software.
Emails to Ticket Conversion
Businesses can manage client inquiries, assign tasks, and monitor progress all in one place using an email-based ticketing system.
Better Customer Satisfaction
BoldDesk routes the ticket to the appropriate agent and SLAs to satisfy customer needs. You can create, manage, and meet client expectations by creating service level agreements (SLA) for support. Measure clients’ pleasure by incorporating satisfaction questionnaires into your support sessions.
Show MoreOverview of BoldDesk Features
- Dashboards
- SLA Management
- Automated Response
- Customer Portal
- User, Role, and Access Management
- Customer/Contact Database
What Problems Will BoldDesk Solve?
Problem #1. Complicated email conversion tickets
Solution: With an email-based ticketing system, businesses can manage customer inquiries, assign tasks, and track progress all in one place. BoldDesk offers a robust email ticketing solution that integrates seamlessly with existing workflows, allowing businesses to provide exceptional customer support while optimizing internal processes. By leveraging BoldDesk’s features such as automated ticket assignment, priority tagging, and comprehensive analytics, businesses can enhance their productivity and deliver timely resolutions to customer issues.
Problem #2: Inefficient ticket routing system and poor SLAs
Solution: Set, manage, and meet customer expectations by setting up service level agreements (SLAs) for support using BoldDesk. Integrate satisfaction surveys into your support conversations and measure your customers’ happiness. BoldDesk’s advanced reporting and analytics provide valuable insights into customer satisfaction levels, allowing businesses to continuously improve their support processes and enhance overall customer experience.
Problem #3. Lack of self-service knowledge base portal
Solution: Provide all of your tutorials and documentation in one single location so that customers can easily locate the solutions they need. With BoldDesk’s centralized knowledge base feature, businesses can create a comprehensive repository of articles, FAQs, and guides, empowering customers to find self-service resources and resolve issues independently, reducing the need for repetitive inquiries and improving customer satisfaction. Additionally, BoldDesk’s intuitive search functionality and customizable user interface make it effortless for customers to access relevant information and find answers quickly.
Awards & Quality Certificates
BoldDesk Position In Our Categories
Since companies have distinct business needs, it is logical they steer clear of buying an all-in-one, ”best” software system. Nevertheless, it would be futile to pinpoint such application even among popular software products. The practical thing to do should be to narrow down the varied significant functions which entail investigation like key features, budget, technical skill aptitude of staff, business size, etc. Thereafter, you must follow through your research to a full extent. Go over these BoldDesk review articles and check out the other solutions in your list in detail. Such all-encompassing research ensures you weed out unfit applications and pay for the system that offers all the tools your company requires.
Position of BoldDesk in our main categories:
TOP
100
BoldDesk is one of the top 100 Help Desk Software products
If you are considering BoldDesk it could also be sensible to investigate other subcategories of Help Desk Software collected in our base of SaaS software reviews.
Each business is different, and can need a special Help Desk Software solution that will be adjusted to their business size, type of clients and staff and even particular niche they support. We advise you don't count on finding a perfect app that is going to work for every business no matter what their history is. It may be a good idea to read a few BoldDesk Help Desk Software reviews first and even then you should keep in mind what the solution is supposed to do for your company and your workers. Do you need a simple and straightforward service with just basic features? Will you actually use the advanced tools required by pros and large enterprises? Are there any specific tools that are especially practical for the industry you operate in? If you ask yourself these questions it will be much easier to locate a solid software that will match your budget.
How Much Does BoldDesk Cost?
BoldDesk Pricing Plans:
Free Trial
Scale
$12/agent
Momentum
$25/agent
Enterprise
$39/agent
AI Copilot add
$20/agent
What are BoldDesk pricing details?
BoldDesk Pricing Plans:
Free Trial
Scale
$12/agent
Momentum
$25/agent
Enterprise
$39/agent
AI Copilot add
$20/agent
BoldDesk offers different pricing plans for various business scales. The business offers a free 15-day trial, and you can contact the vendor for a FREE demo.
Scale – $12 for per agent Incl.
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Email ticketing.
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Knowledge base
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Workflow automation
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Custom domain
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Custom SSL
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Custom ticket email templates
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Custom Ticket Status
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Custom ticket fields
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Custom views
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Canned responses
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Custom domain
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Web Widgets and web forms
Momentum – $25 for per agent
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ALL Scale features, plus
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AI Agent at $0.75
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Generative AI Search
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Live Chat
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WhatsApp
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CSAT Survey
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Agent Signature
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Ticket Auto Assignment
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Custom roles
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Multilingual help desk
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Multilingual Knowledge base
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Multiple SLA & business hours
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SLA reminder & escalation
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Artificial intelligence add-on (beta)
Enterprise – $39 for per agent
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ALL Growth features, plus
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AI Agent at $0.75
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Generative AI Search
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Multibrand help desk.
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Multibrand knowledge base
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Ticket approvals
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Activity/task management
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Artificial intelligence add-on (beta)
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Add contacts to multiple contact groups.
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Brand-specific custom email templates
AI Copilot add – on – $20 per agent
User Satisfaction
Positive Social Media Mentions
106
Negative Social Media Mentions
9
We realize that when you decide to get a Help Desk Software it’s crucial not only to see how professionals evaluate it in their reviews, but also to find out if the actual clients and companies that purchased this software are genuinely happy with the product. Because of that need we’ve created our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and BoldDesk reviews across a vast array of social media sites. The information is then featured in a simple to understand way indicating how many people had positive and negative experience with BoldDesk. With that information available you should be prepared to make an informed buying decision that you won’t regret.
Video
Screenshots
Technical details
Devices Supported
- Windows
- Mac
- Web-based
Deployment
- Cloud Hosted
- Open API
Language Support
- English
- German
- Spanish
- French
- Portugese
Pricing Model
- Monthly payment
- Annual Subscription
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for BoldDesk?
BoldDesk can seamlessly integrate with various software, such as:
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JIRA
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Slack
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Salesforce
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Microsoft Teams
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Zapier
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Custom Apps
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Dropbox
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Google Drive
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Microsoft OneDrive
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Azure Devops
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Mailchimp Integration
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Microsoft Entra ID
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AI Copilot for agents
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Ringover
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Whatsapp
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Facebook
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Stripe
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WooCommerce
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