BotStar Review

PROS: As a student, the price for the pro version is affordable. Besides, the platform is quite easy to learn to use as well as easy to fix when there are errors. Especially, controlling multiple chatbots at the same time is also simple.

CONS: Having more documentation for advanced features like APIs, coding combinations, etc.. would be great.

PROS: My business has a lot of data in excel files, and the fact that BotStar integrates with the ability to update CSV files save me lots of time.

CONS: BotStar has a lot of tools and integrations so I think it would be great to have more documents or a place for people to share their creations.

PROS: The step-by-step tutorial is simple and straightforward, save tons of time for me.

CONS: There should be some kind of feedback tools to make it easier for users to report errors.

PROS: Showing the location sites on chatbox and giving a hand in details collection from customers

CONS: Hard to set up at the beginning, and lack of video instruction in details

PROS: Usually, our customers reach out to our store at night or in the off business hours because of the time spent on surfing the Internet and going shopping. But there are no employees available at that time, but thanks to deploying chatbot, it can handle all common concerns of customers, even re-confirm the booked orders.

CONS: Get trouble with setting data into CSM with a range of informations source

PROS: Every day our school receives tons of common questions about curriculum and relevant information regarding admission procedure as well. Thanks to employing chatbot from BotStar, help us overcome striving data/c details of different courses at school; additionally, it can automatically respond and guide the students and interested parties according to predefined phrase in the admission process

CONS: We did need a support from BotStar for setting condition in each flow because we dont master in it and customise messages

PROS: We can set a predetermined data into a platform operating as a chatbox in the conversation flow on your social channel such as websites or Facebook… When receiving the common questions from any stakeholders, it can strive out the setted information and immediately respond to that.

CONS: If we are new to the SaaS platform, it can be really hard to get familiar with building conversation flow and you need some technological understanding and logical mindset for sketching the communication model.

PROS: BotStar is a young company compared to Chatfuel or Manychat, but I find BotStar's interface and ease of use to be its own highlight. Besides, from the moment I started using BotStar, I noticed that there are constantly new monthly updates.

CONS: - Having a free trial will be a big plus. - More advance templates (There are many now but I believe it would be better to increase the variety of templates.)

PROS: Ease of use and the design are definitely the biggest strengths of this app. The drag and drop feature allows me to design the flow quite conveniently.

CONS: BotStar is regularly updated, but it comes with a lot of small bugs. Although not seriously affected, it is also a problem that developers need to pay attention to.

PROS: - Create a communication channel on Facebook or Website - Segment my audience - Provide customer support 24/7 - Run FB ads to target my ideal buyers - Automate my process as much as possible

CONS: For now, I haven’t seen any problems when using BotStar, maybe because most of my problems always are considered and solved in time by their support team.

PROS: The support team is super friendly and they answer my questions very fast as well, and I was able to create my ideal flow thank to them. You can easily import your business data into CMS and use them again anywhere inside the flow. You can even tag your customers to filter them and send them different types of messages automatically based on the tag they have.

CONS: I am happy with the current setup but it would be wonderful if they can clarify to us the product they will be providing for the next couple of months

PROS: Reduce “touching” communication among customers, help us book an appointment with customers so that we can be flexible in setting time for our schedule.

CONS: It is a bit complicated for starting out a plan and sketching the conversation flow.

PROS: This chatbot platform allows using coding to transfer and take back the data from another third-party inside your chatbot flow so it is very helpful for me to connect the chatbot with the platform I am using to store my customer information automatically

CONS: We have some difficulty while setting up the chatbot cause the flow we need is quite complicated involve coding and it took us about a week to get used to this product to finish it.

PROS: This tool is great to enhance the customer experience when they come to visit our website. With just a few clicks inside the chatbot, they can book the reservation without calling our staff. You can even set up some promotions so your customer can look through and even advise them which services, promotions they should choose base on their budget and scale.

CONS: They constantly improve the program, there is nothing to dislike about it.

PROS: I am not a technical person so I love how the bot builder is very easy to set up, you can just drag and drop the message inside the canvas, and is ready to install anytime. I was able to design the automatic response flow myself with just some of these simple drag and drop actions. I love it. The support team is very nice, they give me a step-by-step guideline and if I don't understand it, I can ask them again anytime. The responses are fast as well. As the result, I was able to build my multilingual chatbot quickly thanks to them.

CONS: the automatic pop-up is a little bit annoy cause I only want the chatbot to automatically open the first time the customer visits the website. So it would be nice if BotStar could allow the option to let the bot pop up only one time.

PROS: This platform is very eye catching and easy to use for non-technical users. I can build the flow and change it as I want with easy steps . It also have a lot features that I can use inside the facebook chatbot that can help me interact with customer like sending them remind message, auto response in the facebook posts,....

CONS: The flow is quite hard to build at first to collect customer response and save but with the help of the support team, I was able to build it myself. I wish it could be more easier.

PROS: It includes all of the features you'll need to design and conduct online marketing campaigns, as well as add, remove, and update any information on users who communicate with your bot, engage with an audience, and receive feedback. As a result, it's a great fit for S&M firms on a tight budget.

CONS: So far, everything has gone well. They simply need to update some of their paperwork, as some of them are outdated.