WhosOn Review

Our score: 8.2 User satisfaction: 90%

What is WhosOn?

WhosOn is an advanced Customer Support & Live Chat app that allows users to engage with customers at a whole new level of efficiency, to detect and pinpoint new leads, and consequently to increase conversion rates. Overall, WhosOn can help your business cart bounce rates, and to motivate users to subscribe or to make orders.

This platform revolutionized omni-channel communication and enhanced customer service to track and engage customers in a more personalized and accelerated manner, with separate agent and manager views and canned responses. Business can focus on chat information delivery regardless of their operating systems, as the tool is fully mobile optimized, and well-integrated with third-party and homegrown CRM systems. Other top features include: intelligent targeting, page tracking, site monitoring, campaign management, location, GEOIP, and many others. On top of that, WhosOn is priced on quote basis, meaning that you are only supposed to pay for the features you genuinely need.

Overview of WhosOn Benefits

The worse thing that could happen to any website or online business is to have their users’ experience disrupted just because the team was unable to offer help and real time assistance. That’s exactly where WhosOn can be most helpful: its powerful live chat features ensure that your company will always be able to reach out to customers, and use the system’s visitor tracking features and rules to detect issues and offer advice. Furthermore, live chat can be a very useful tool for intelligent promoting, or motivating users to interact based on the information about their behavior this system easily reveals.

WhosOn can be very useful even when it comes building lasting and loyal customer relationships, because real time chatting is highly personalized, and makes every user feel as if he was the only one you’re there to serve. Your mere chat presence will ease customer navigation on your website, and you will never have to worry about negative support feedback.

The system is very flexible and easily to install tool, which won’t require complex deployment and maintenance efforts. The vendor takes care of hosting and innovation, and develops the product regularly in order to help your business keep up with new trends. Before you purchase their services, you will have access to professional assistance, webinars, and various training sessions to learn how to maximize ROI and customer satisfaction with this product and its powerful integrations (Microsoft Dynamics in particular). The most distinctive advantage is the system’s pricing model – you are supposed to make a request to the company with your company’s information, and they will round up and acceptable package for you.

Overview of WhosOn Features

  • Intelligent Targeting
  • Site Monitoring
  • Page Tracking
  • Lead Generation
  • Agent Views
  • Manager Views
  • Canned Responses
  • Campaign Management
  • Rule Based and Manual Dynamic Chat Invites
  • Location and GEOIP

WhosOn Position In Our Categories

Knowing that businesses have specific business-related demands, it is practical that they steer clear of buying an all-in-one, ideal software solution. However, it is almost impossible to stumble on such a software product even among widely used software solutions. The sensible step to do is to write the different important functions that entail scrutiny like critical features, budget, technical skill levels of staff, business size, etc. Next, you must conduct the product research fully. Read these WhosOn analyses and look into each of the software systems in your shortlist more closely. Such all-encompassing product investigation guarantees you keep away from ill-fitting software products and select the system which provides all the aspects your business requires.

Position of WhosOn in our main categories:

TOP 100

WhosOn is one of the top 100 Customer Support Software products

WhosOn is also listed in the following subcategories:

It's crucial to note that almost no service in the Live Chat Software category will be a perfect solution that can meet all the needs of various company types, sizes and industries. It may be a good idea to read a few WhosOn Live Chat Software reviews first as some software might perform well only in a really small set of applications or be designed with a really specific industry in mind. Others can operate with a goal of being easy and intuitive and as a result lack advanced functions desired by more experienced users. You can also find apps that focus on a wide group of customers and give you a rich feature toolbox, but this in most cases comes at a more expensive cost of such a service. Ensure you're aware of your requirements so that you purchase a solution that has exactly the functionalities you look for.

How Much Does WhosOn Cost?

WhosOn Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

WhosOn pricing information is available only upon request. Contact the vendor directly to get a quote for your company.

User Satisfaction

Positive Social Media Mentions 29
Negative Social Media Mentions 4

We realize that when you make a decision to buy Live Chat Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and WhosOn reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with WhosOn. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based


  • Cloud Hosted

Language Support

  • English

Pricing Model

  • One-time payment
  • Annual Subscription

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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WhosOn Comparisons

What are WhosOn pricing details?

WhosOn Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

WhosOn pricing information is available only upon request. Contact the vendor directly to get a quote for your company.

What integrations are available for WhosOn?

WhosOn integrates with the following systems and applications:

  • Microsoft Dynamics
  • SugarCRM
  • Salesforce

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Reviewed By Jenny Chang
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