RichCall Review

Our score: 8.0 User satisfaction: N/A

What is RichCall?

RichCall is a live communication software for contact center designed to further extend communication and customer service capabilities and effectiveness by adding video and collaboration tools. The software gives customer service agents a platform to provide better service or perform more effective sales and marketing pitches via screen sharing instead of having to provide instructions or product descriptions over the phone.

With RichCall, agents can see the issues their customers are experiencing with their products. This functionality quickly gives them a better understanding of the problem, enabling them to dispense the appropriate steps and advice to resolve the issue.

This functionality also works for sales and marketing agents, allowing them to deliver beautiful and more detailed presentations of their products instead of having to describe what they are selling and leave their customers to imagine what their products look like and how they work.

RichCall is implemented in various industries, including insurance, retail, finance, telecom, and real estate to name a few.

Overview of RichCall Benefits

RichCall enables you to provide live expert service to your clients and potential customers. Whenever your customers call for product support or just asking questions about a product or service you are selling, this communications software that helps you get the job done in ways other customer communications solutions just can’t.

Simply put, RichCall makes customer-expert interaction more fluid, vibrant, and dynamic. And it can be applied to almost every industry.

If you are working in the insurance industry, RichCall helps you process client claims faster with mobile video functionality and enhance your sales with co-browsing and file sharing features. Workers in the finance industry will definitely appreciate how RichCall allows them to perform consultations with their clients face to face without requiring them to be physically present.

RichCall can also be deployed via video kiosks in malls, banks, and other places with heavy foot traffic. This functionality makes it easy for people to reach your experts remotely, get their queries answered, and encourage them to make purchase decisions and your other desired actions. Other industries such as retail, healthcare, real estate, telecom, and more will also love how RichCall can improve customer communication and interaction.

Powered by Amazon Cloud, RichCall boasts of a global reach, geo-clustering, and 99.99% uptime. That means your customers will reach you whenever they need your expertise and service and you never have to worry about the system lagging or going down.

Overview of RichCall Features

  • Live Video Chat
  • Remote Video Support
  • Video Kiosks
  • Co-browsing
  • File Sharing
  • Mobile Video

What Problems Will RichCall Solve?

1) Customers and agents can use co-browsing to navigate and fill complex web forms together. The agent can see the form, point out the necessary field and explain what it means to the customer.

2) Remote mobile video allows customers to show the appliance or car damage to insurance agents to file claims much faster.

3) Video, text chat and sending files allow customers to use video desks in bank branches, which allows the banks to optimize resources and allows the customers to be done with their finances faster.

Awards & Quality Certificates

This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.
An award given to products that have recently entered the market but are already becoming very popular

RichCall Position In Our Categories

Since companies have their own business requirements, it is only logical they abstain from picking a one-size-fits-all, “perfect” software solution. Nonetheless, it is troublesome to try to find such a software product even among recognizable software solutions.
The reasonable thing to undertake is to note down the different key aspects which require analysis including major features, packages, skill capability of staff members, business size, etc. Next, you must double down on your product research fully. Have a look at some RichCall reviews and explore each of the applications in your shortlist more closely. Such well-rounded product investigation can make sure you take out ill-fitting software solutions and choose the system which has all the function your company requires.

Position of RichCall in our main categories:

TOP 200

RichCall is one of the top 200 Customer Support Software products

RichCall is also listed in the following subcategories:

Since each company has specific business needs, it is prudent for them to abstain from seeking a one-size-fits-all ideal software application. Needless to say, it would be pointless to try to find such a system even among market-leading software platforms. The clever thing to do would be to list the various important factors that need consideration such as required features, finances, skill levels of staff members, company size etc. Then, you should do your groundwork thoroughly. Read some RichCall Live Chat Software reviews and check out each of the other solutions in your shortlist in detail. Such in-depth groundwork can make certain you weed out ill-fitting systems and select the solution that offers all the aspects you require for business success.

How Much Does RichCall Cost?

RichCall Pricing Plans:

Free Trial


$500 per 4 concurrent connections

RichCall offers a rate of $500 per 4 concurrent connections and cheaper for more licenses.  You can also try the software live or request a demo to see if the software is a perfect fit for your business.

User Satisfaction

Positive Social Media Mentions 0
Negative Social Media Mentions 0

We realize that when you make a decision to buy Live Chat Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and RichCall reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with RichCall. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.


Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Web-based


  • Cloud Hosted

Language Support

  • English
  • Russian

Pricing Model

  • Quote-based

Customer Types

  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are RichCall pricing details?

RichCall Pricing Plans:

Free Trial


$500 per 4 concurrent connections

RichCall offers a rate of $500 per 4 concurrent connections and cheaper for more licenses.  You can also try the software live or request a demo to see if the software is a perfect fit for your business.

What integrations are available for RichCall?

RichCall integrates with the following business systems and applications:

  • Cisco
  • Genesys
  • Avaya
  • NODA
  • Zendesk

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Reviewed By Louie Andre
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