RichCall Review
What is RichCall?
RichCall is a live communication software for contact center designed to further extend communication and customer service capabilities and effectiveness by adding video and collaboration tools. The software gives customer service agents a platform to provide better service or perform more effective sales and marketing pitches via screen sharing instead of having to provide instructions or product descriptions over the phone.
With RichCall, agents can see the issues their customers are experiencing with their products. This functionality quickly gives them a better understanding of the problem, enabling them to dispense the appropriate steps and advice to resolve the issue.
This functionality also works for sales and marketing agents, allowing them to deliver beautiful and more detailed presentations of their products instead of having to describe what they are selling and leave their customers to imagine what their products look like and how they work.
RichCall is implemented in various industries, including insurance, retail, finance, telecom, and real estate to name a few.
Show MoreOverview of RichCall Benefits
RichCall enables you to provide live expert service to your clients and potential customers. Whenever your customers call for product support or just asking questions about a product or service you are selling, this communications software that helps you get the job done in ways other customer communications solutions just can’t.
Simply put, RichCall makes customer-expert interaction more fluid, vibrant, and dynamic. And it can be applied to almost every industry.
If you are working in the insurance industry, RichCall helps you process client claims faster with mobile video functionality and enhance your sales with co-browsing and file sharing features. Workers in the finance industry will definitely appreciate how RichCall allows them to perform consultations with their clients face to face without requiring them to be physically present.
RichCall can also be deployed via video kiosks in malls, banks, and other places with heavy foot traffic. This functionality makes it easy for people to reach your experts remotely, get their queries answered, and encourage them to make purchase decisions and your other desired actions. Other industries such as retail, healthcare, real estate, telecom, and more will also love how RichCall can improve customer communication and interaction.
Powered by Amazon Cloud, RichCall boasts of a global reach, geo-clustering, and 99.99% uptime. That means your customers will reach you whenever they need your expertise and service and you never have to worry about the system lagging or going down.
Show MoreOverview of RichCall Features
- Live Video Chat
- Remote Video Support
- Video Kiosks
- Co-browsing
- File Sharing
- Mobile Video
What Problems Will RichCall Solve?
1) Customers and agents can use co-browsing to navigate and fill complex web forms together. The agent can see the form, point out the necessary field and explain what it means to the customer.
2) Remote mobile video allows customers to show the appliance or car damage to insurance agents to file claims much faster.
3) Video, text chat and sending files allow customers to use video desks in bank branches, which allows the banks to optimize resources and allows the customers to be done with their finances faster.
Awards & Quality Certificates
RichCall Position In Our Categories
Keeping in mind companies have unique business demands, it is logical they steer clear of purchasing an all-in-one, ideal software product. Still, it would be futile to try to come across such a software solution even among well-known software systems. The best step to do is to set down the numerous essential functions that necessitate research including key features, price plans, technical skill levels of the users, organizational size, etc. Thereafter, you must follow through your research to a full extent. Read some RichCall review articles and explore each of the software programs in your list more closely. Such all-encompassing research makes sure you circumvent mismatched software solutions and pay for the system that includes all the benefits your company requires.
Position of RichCall in our main categories:
TOP
200
RichCall is one of the top 200 Customer Support Software products
Each organization has different requirements and requires an application that can be customized for their size, kind of staff members and customers, and the specific industry they are in. For these reasons, no software can offer perfect functionality off-the-shelf. When you search a software app, first be sure what you want it for. Read some RichCall Live Chat Software reviews and ask yourself do you desire basic functionality or do you require advanced features? Are there any industry-specific functionalities that you are looking for? Get the answers to these queries to help your search. There are lots of factors that you need to consider and these include your finances, particular business needs, your company size, integration needs etc. Take your time, check out a few free trials, and finally zero in on the app that provides all that you need to enhance your firm efficiency and productivity.
How Much Does RichCall Cost?
RichCall Pricing Plans:
Free Trial
RichCall
$500 per 4 concurrent connections
What are RichCall pricing details?
RichCall Pricing Plans:
Free Trial
RichCall
$500 per 4 concurrent connections
RichCall offers a rate of $500 per 4 concurrent connections and cheaper for more licenses. You can also try the software live or request a demo to see if the software is a perfect fit for your business.
User Satisfaction
Positive Social Media Mentions
0
Negative Social Media Mentions
0
We are aware that when you decide to purchase a Live Chat Software it’s important not only to see how experts score it in their reviews, but also to discover if the actual users and enterprises that use this software are genuinely content with the service. That’s why we’ve designer our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and RichCall reviews across a vast range of social media sites. The data is then featured in an easy to understand format showing how many clients had positive and negative experience with RichCall. With that information at hand you should be ready to make an informed purchasing decision that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Android
- iPhone/iPad
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
- Russian
Pricing Model
- Quote-based
Customer Types
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for RichCall?
RichCall integrates with the following business systems and applications:
- Cisco
- Genesys
- Avaya
- NODA
- Zendesk
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