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Zoho SalesIQ Review

Zoho SalesIQ
Our score: 9.0 User satisfaction: 100%

What is Zoho SalesIQ?

Zoho SalesIQ is an advanced tool for tracking website visitors and providing live chat support to customers. Both small and large companies use it to engage their customers, and to extract invaluable statistical data to improve their performance and to discover opportunities. Startups can take advantage of the freemium for up to 2 users.

The value of this tool consists in its power to display multiple types of information, as for instance site behavior, visiting frequency, location, etc. It will at the same time be your customer support and sales intelligence hub, and save most of the expenses related to purchasing third-party software.

To facilitate data transfers, Zoho SalesIQ is well-connected to other Zoho productivity tools and third-party systems, which makes it possible to import and extract valuable information and to understand the potential of every particular action. The information is categorized and stored for reporting and further usage, and you can access it from literally any device you are using. The same as other Zoho products, SalesIQ offers dedicated apps for both Android and iOS users.

Overview of Zoho SalesIQ Benefits

Zoho SalesIQ is a tool that evaluates customer actions, and uses them to improve companies’ marketing strategy and to drive sales up. The tool allows you to be there for potential customers and to answer their questions on time, which is a strong incentive for conversion. Based on that communication, you can later transform queries into sales intelligence indicators, and use them to improve the quality of your business decisions. With Zoho SalesIQ, you are actually purchasing a customer support, sales intelligence, and sales management app all in one.

But what is it that makes Zoho SalesIQ better than its competitors? Compared to established players on the customer support market, Zoho SalesIQ is relatively young, but still backed up by one of the leading software providers nowadays. What is unique about it is its communication module, which doesn’t only help you generate leads, but also to score them, and to make business more predictable. With circumstances such as those, you will be able to pay more attention to ‘good visitors. Regardless of the traffic, you will always be able to respond requests, since employees will be immediately notified upon them, which will have a very positive impact on how customers perceive you and your brand.

One of the most competitive advantages of this tool is that it integrates with Zoho CRM, meaning that you can follow the past actions of your customers and reap benefits in your current campaign. Entering lead information manually can take plenty of time, but Zoho SalesIQ does that automatically. You can also use Zoho SalesIQ in synergy with other popular Zoho products, all with the same account.

Finally, you can use the personalized chat function to share offers and promotions in a more direct manner, and to tackle the exact problem the prospect is trying to solve. Zoho SalesIQ is among the most affordable solutions that can be customized with logos, brand widgets, welcoming messages, agent head shots, preferred color schemes, and so on.

Overview of Zoho SalesIQ Features

  • Visitors Geolocation Tracking
  • Visitor Acitivity Tracking
  • Personalized Chat
  • Automated Chat Translation
  • Intelligent distinguishing of new from returning visitors
  • Start Charts based on Visitor Activity
  • Interactive Email Campaigns
  • Real-Time Traffic Monitoring
  • Automated Visitor Engagement
  • Actionable Analytics
  • Customizable Chat Box
  • Prioritized List of Visitors
  • Lead Generation
  • CRM Data Based Proactive Triggers
  • Interaction History
  • Follow-Up Actions
  • Email Campaigns
  • Canned Responses
  • JavaScript APIs
  • Pre-built Reports
  • Team Monitoring
  • E-Commerce Integration

Awards & Quality Certificates

An award given to products our B2B experts find especially valuable for companies
This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.
This award is given only to top B2B products and represents the highest possible level of service. It highlights the vendor’s extensive knowledge of the industry they’re selling to and the needs of their customers.

Zoho SalesIQ Position In Our Categories

Since businesses have their own business-related needs, it is sensible that they steer clear of preferring a one-size-fits-all, ideal business application. Regardless, it would be hard to try to find such a software system even among branded software systems. The reasonable thing to do is to narrow down the several important factors that entail examination such as essential features, budget, skill capability of staff members, company size, etc. Next, you must follow through the research exhaustively. Read some Zoho SalesIQ analyses and explore the other software solutions in your shortlist more closely. Such all-encompassing research guarantee you circumvent poorly fit apps and select the one that includes all the aspects you require business requires for success.

Position of Zoho SalesIQ in our main categories:

Zoho SalesIQ is also listed in the following subcategories:

Each company is different, and can call for a particular type of Live Chat Software solution that will be fit for their business size, type of clients and employees and even individual industry they cater to. It's not wise to count on finding a perfect solution that is going to work for every company regardless of their history is. It may be a good idea to read a few Zoho SalesIQ Live Chat Software reviews first and even then you should keep in mind what the software is supposed to do for your company and your employees. Do you need a simple and intuitive app with only elementary functions? Will you really make use of the advanced functionalities required by experts and large enterprises? Are there any particular features that are especially beneficial for the industry you work in? If you ask yourself these questions it is going to be much easier to find a reliable software that will fit your budget.

How Much Does Zoho SalesIQ Cost?

Zoho SalesIQ Pricing Plans:

Free Trial

Free

Free

Basic

$19/month

Professional

$59/month

Enterprise

$129/month

The basic Zoho SalesIQ plan is free, but there are also few paid enterprise pricing plans that include more users and sales IQ for more websites. You can easily sign up for Zoho Sales IQ free plan here.

Free:

  • 2 operators included
  • Track and engage with 5K visitors/month
  • Add SalesIQ on 1 website
  • Mobile Support
  • 100 chat sessions / month
  • 30 days storage

Basic: $19/month (billed monthly) $17/month (billed annually) plus tax, as applicable

  • 3 operators included
  • Track and engage with 10K visitors/month
  • Add SalesIQ on 3 websites
  • 3 Departments
  • 1000 chat sessions / month
  • Unlimited storage

Professional: $59/month (billed monthly) or $53/month (billed annually) plus tax, as applicable 

  • 5 operators included
  • Track and engage with 50K visitors/month
  • Add SalesIQ on 5 websites
  • 5 Departments
  • Unlimited chat sessions
  • Insightful Reports

Enterprise: $129/month (billed monthly) or $116/month (billed annually) plus tax, as applicable

  • 10 operators included
  • Track and engage with 200K visitors/month
  • Add SalesIQ on 25 websites
  • Unlimited chat sessions
  • Chat translation support

 

User Satisfaction

Positive Social Media Mentions 117
Negative Social Media Mentions 0

We realize that when you make a decision to buy Live Chat Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Zoho SalesIQ reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Zoho SalesIQ. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted
  • Open API

Language Support

  • English

Pricing Model

  • Free
  • Monthly payment

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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Zoho SalesIQ Comparisons

Zoho SalesIQ user reviews

Simple, efficient and easy to use solution

Read full review >
Pat
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 20.09.2019 Company Size: 1-10 Employees Industry: Computer Hardware

Highly recommend it, give it a try

Read full review >
William
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 07.09.2019 Company Size: 1-10 Employees Industry: Retail

Highly recommend it, give it a try

Read full review >
William
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 05.09.2019 Company Size: 1-10 Employees Industry: Retail

Dishonest Practices

Read full review >
Anonymous Reviewer
1/5

Overall impression

3/5

Customer Support

1/5

Value for Money

3/5

Ease of Use

Published on: 24.04.2019 Company Size: 1-10 Employees Industry: Medical Devices

I cannot imagine my workday without ZohoSales

Read full review >
Candace
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 28.09.2018 Company Size: 1-10 Employees Industry: Internet

What are Zoho SalesIQ pricing details?

Zoho SalesIQ Pricing Plans:

Free Trial

Free

Free

Basic

$19/month

Professional

$59/month

Enterprise

$129/month

The basic Zoho SalesIQ plan is free, but there are also few paid enterprise pricing plans that include more users and sales IQ for more websites. You can easily sign up for Zoho Sales IQ free plan here.

Free:

  • 2 operators included
  • Track and engage with 5K visitors/month
  • Add SalesIQ on 1 website
  • Mobile Support
  • 100 chat sessions / month
  • 30 days storage

Basic: $19/month (billed monthly) $17/month (billed annually) plus tax, as applicable

  • 3 operators included
  • Track and engage with 10K visitors/month
  • Add SalesIQ on 3 websites
  • 3 Departments
  • 1000 chat sessions / month
  • Unlimited storage

Professional: $59/month (billed monthly) or $53/month (billed annually) plus tax, as applicable 

  • 5 operators included
  • Track and engage with 50K visitors/month
  • Add SalesIQ on 5 websites
  • 5 Departments
  • Unlimited chat sessions
  • Insightful Reports

Enterprise: $129/month (billed monthly) or $116/month (billed annually) plus tax, as applicable

  • 10 operators included
  • Track and engage with 200K visitors/month
  • Add SalesIQ on 25 websites
  • Unlimited chat sessions
  • Chat translation support

 

What integrations are available for Zoho SalesIQ?

Zoho SalesIQ can be enriched with multiple add-ons to integrate with your e-commerce, email marketing, and CMS platforms, and help you track customers in real time. The open developer APIs, however, can help you integrate it with any app or platform you want. These are the most popular integrations:

  • Zoho CRM
  • Zoho Campaigns
  • Zoho Support
  • Zoho Sites
  • Zoho Mail
  • WordPress
  • Blogger
  • Unbounce
  • Tumblr
  • Light CMS
  • HelpIQ
  • Virb
  • Weebly
  • WiX
  • DotNetNuke
  • Sitefinity
  • Joomla
  • Drupal
  • Yola
  • Strikingly
  • Opencart
  • Bigcommerce
  • Magento
  • 3Dcart
  • SquareSpace
  • Volusion
  • Shopify
  • Xcart
  • Jimdo
  • PrestaShop
  • AmeriCommerce
  • CS.cart
  • Pinnaclecart
  • Oscommerce
  • AWeber
  • ActiveCampaign
  • Bronto
  • CampaignMonitor
  • WhatCount
  • GetResponse
  • MailChimp
  • Lyris
  • Mad Mimi
  • iContact
  • Facebook
  • Gravatar
  • KissMetrics
  • Google Analytics
  • Optimizely
  • Piwik
  • Google Tag Manager
  • Clicky
  • HubSpot
  • Zendesk
  • Salesforce
  • Vision
  • TeamSupport

Zoho SalesIQ average rating:

Average score
4.9/5 (19 user reviews)
4/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Pat

PROS: ZohoSales is extremely easy to use and we are using it on a daily basis within our Support management department. We can easily add the system to our website’s source code, and you need to place the code on all web pages. When it comes to prics, this is one of the most affordable products we have ever used, as we are small company we needed plan for 3 users only, we started with free version and then we upgraded to Basic version.

CONS: You have to update HTML source code if you want to use this system to the fullest, therefore you will need complete access to your website.

Reviewed 5 months ago

Read full review >

The least favorable review

Anonymous Reviewer

PROS: You can track people visiting your website but don't be mislead by dishonest business practices.

CONS: Over time you will see web traffic increase which you will think is great, until you realize that they are directly looking up your website via the address bar and not entering from a search engine (Our website platform also offers tracking). At the beginning nothing will seem out of the ordinary. Until randomly you will get thousands of web page views of people just sitting on your home screen for 3-15 minutes (SalesIQ shows you what pages each user views, and for how much time) who all happen to be from India. You will not have increased advertising to India and SalesIQ doesn't help with any marketing but out of the blue, the majority of people visiting your website will be from Indian IP addresses, not even viewing your product, contact pages, or chatting with you. Followed closely by an email from SalesIQ saying that your webtracking for the billing cycle (1 year) is full and inquiring if you want to subscribe. Put plainly it is a scam that makes analyzing web data redundant because your test group is biased. Based on the 1 month that I used SalesIQ my conclusions based on the data would be to put all of my eggs into catering to the Indian market even though buyers from India represent less than 0.1% of our business and we have done 0 marketing to that region because we do not have a supply chain that reaches that far. Over the course of the previous year our platform reported that maybe 1000 web-views came from India based IP addresses, but in the 1 month we used SalesIQ over 4,193 Indian IP's visited our site. Blowing the previous high of US/Canada monthly visitors out of the water by a margin of about 3800.

Reviewed 10 months ago

Read full review >

More reviews from 19 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

Simple, efficient and easy to use solution

Read full review >
Pat
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 20.09.2019 Company Size: 1-10 Employees Industry: Computer Hardware

PROS: ZohoSales is extremely easy to use and we are using it on a daily basis within our Support management department. We can easily add the system to our website’s source code, and you need to place the code on all web pages. When it comes to prics, this is one of the most affordable products we have ever used, as we are small company we needed plan for 3 users only, we started with free version and then we upgraded to Basic version.

CONS: You have to update HTML source code if you want to use this system to the fullest, therefore you will need complete access to your website.

What do you think about this review? Great Poor

Highly recommend it, give it a try

Read full review >
William
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 07.09.2019 Company Size: 1-10 Employees Industry: Retail

PROS: I enjoy working with Zoho Sales, it gives me an idea of what to offer to my clients and how to meet their needs. It is simple and easy to set up, there is integration with Snopify that I can use it through app and to view the graph details of my audience and customers. It breaks down store traffic and it offers visual learner. I personally like its chat feature because I can connect with my customers and engage them in more professional ways.

CONS: They could include a button or even link in my email. I don’t have dislikes about it because when I face something that might cause trouble I can always contact their support team and they are always willing to help and provide assistance.

What do you think about this review? Great Poor

Highly recommend it, give it a try

Read full review >
William
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 05.09.2019 Company Size: 1-10 Employees Industry: Retail

PROS: I enjoy working with Zoho Sales, it gives me an idea of what to offer to my clients and how to meet their needs. It is simple and easy to set up, there is integration with Snopify that I can use it through app and to view the graph details of my audience and customers. It breaks down store traffic and it offers visual learner. I personally like its chat feature because I can connect with my customers and engage them in more professional ways.

CONS: They could include a button or even link in my email. I don’t have dislikes about it because when I face something that might cause trouble I can always contact their support team and they are always willing to help and provide assistance.

What do you think about this review? Great Poor

Dishonest Practices

Read full review >
Anonymous Reviewer
1/5

Overall impression

3/5

Customer Support

1/5

Value for Money

3/5

Ease of Use

Published on: 24.04.2019 Company Size: 1-10 Employees Industry: Medical Devices

PROS: You can track people visiting your website but don't be mislead by dishonest business practices.

CONS: Over time you will see web traffic increase which you will think is great, until you realize that they are directly looking up your website via the address bar and not entering from a search engine (Our website platform also offers tracking). At the beginning nothing will seem out of the ordinary. Until randomly you will get thousands of web page views of people just sitting on your home screen for 3-15 minutes (SalesIQ shows you what pages each user views, and for how much time) who all happen to be from India. You will not have increased advertising to India and SalesIQ doesn't help with any marketing but out of the blue, the majority of people visiting your website will be from Indian IP addresses, not even viewing your product, contact pages, or chatting with you. Followed closely by an email from SalesIQ saying that your webtracking for the billing cycle (1 year) is full and inquiring if you want to subscribe. Put plainly it is a scam that makes analyzing web data redundant because your test group is biased. Based on the 1 month that I used SalesIQ my conclusions based on the data would be to put all of my eggs into catering to the Indian market even though buyers from India represent less than 0.1% of our business and we have done 0 marketing to that region because we do not have a supply chain that reaches that far. Over the course of the previous year our platform reported that maybe 1000 web-views came from India based IP addresses, but in the 1 month we used SalesIQ over 4,193 Indian IP's visited our site. Blowing the previous high of US/Canada monthly visitors out of the water by a margin of about 3800.

What do you think about this review? Great Poor

I cannot imagine my workday without ZohoSales

Read full review >
Candace
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 28.09.2018 Company Size: 1-10 Employees Industry: Internet

PROS: I recommend Zoho Sales to all my clients and to everyone who wants to increse website conversion rates. We live in a world where everyone wants things instantaneousluy. If you can provide instant information and answer to your visitors they will automatically become your future customers. We would like to see our customers successful and with increased traffic.

CONS: We couldn’t install it on a Wordpress unless we downloaded and added WP plug and then the process was smooth enough.

What do you think about this review? Great Poor

This is wonderful platform that integrates perfectly with other Zoho products

Read full review >
Tara
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 07.09.2018 Company Size: 1-10 Employees Industry: Real Estate

PROS: We use other Zoho products and we started using ZohoSales tool, it integrates perfectly with other Zoho tools. It is easy to use and it doesn’t require installation of any software but works directly within the browser window. We are able to generate more sales to both existing and new customers by making us more accessible to our customers and audience. The platform is stable, easy to set up and its team is always open to new suggestions and requests and they constantly work on the product’s improvements by releasing new features and optimizing existing ones.

CONS: They could add more options for customizing widgets and options to create our own widgets.

What do you think about this review? Great Poor

ZohoSales is easy to use and highly customizable solution

Read full review >
Pat
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 27.08.2018 Company Size: More than 100 Employees Industry: Insurance

PROS: I like that this tool offers lot of features and integrations into free and professional subscriptions versions. With this tool I can stay organized while keeping my business costs, including activity automation, email services and making calls via CRM. It is customizable and this is great if your business doesn’t fit the standard B2B model. I constantly use its Geolocation feature in order to track my contacts on the road and to plan my sales visits even more effectively.

CONS: Th modules within the software are made for B2B companies and this means that customizing it for B2B usage is possible but at the same time time-consuming and it can make your software overwhelming. There are relly lot of things that this tool can do for you but it takes some time in order to include all options that it offers.

What do you think about this review? Great Poor

Reliable solution for engaging visitors on your website

Read full review >
Dana
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 05.05.2018 Company Size: 1-10 Employees Industry: Marketing and Advertising

PROS: I like the visitor tracking in a visual funnel, I can show my clients how they can easily configure their funnel lanes. They can engage visitors through interactive chat. The system is well integrated with other Zoho products.

CONS: They could implement additional load time on a website, and add a pop up call to action feature.

What do you think about this review? Great Poor

I highly recommend Zoho SalesIQ to everyone

Read full review >
Ebony
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 24.04.2018 Company Size: 1-10 Employees Industry: Business Supplies and Equipment

PROS: I’m using Zoho Sales for more than 2 years by now and as far as I can tell we are extremely satisfied with the service and the product. The price is affordable and highly flexible. The tech support team is always responsive and ready to assist you. Like the integration with our CRM system and we can easily push our leads into it. This is wonderful tool for online chat needs.

CONS: In mu experience, sometimes the data from this system is pushed into CRM but with wrong mapping, like first and last name are not properly placed and this may cause some issues with outbound emails.

What do you think about this review? Great Poor

This is perfect product for sales and development companies

Read full review >
Christina
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 23.04.2018 Company Size: 1-10 Employees Industry: Professional Training & Coaching

PROS: Zoho offers apps and tools for running competitive business, this is great product for sales and business development consultants, it integrates well with other apps within the platform. It offers constant improvements based on the customer feedback and experience. The tech support team is one of the best, they really care about their clients and they can stay on the phone even for hours untill they satisfied their clients’ needs.

CONS: I simply love this product.

What do you think about this review? Great Poor

I’m very satisfied from this product

Read full review >
Marian
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 28.03.2018 Company Size: 1-10 Employees Industry: Staffing and Recruiting

PROS: I like the integration with Linkedln and other social media sites that offer person data and this means that I can collect data easily and manage it effortlessly. Its interface is easy to use, intuitive and flexible one. We can work remotely from each other and share information effectively.

CONS: In my opinion, the data tagging is not intuitive nor effective I don’t always get the information I would need and sometimes the results list is not always accurate. Also, the other thing that I don’t like about it is that whenever I move to another screen or when system crashes the data is lost and we have troubles in retrieving items. Furthermore, they could allow users to delete records.

What do you think about this review? Great Poor

Reliable solution for engaging visitors on your website

Read full review >
Dana
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 13.03.2018 Company Size: 1-10 Employees Industry: Marketing and Advertising

PROS: I like the visitor tracking in a visual funnel, I can show my clients how they can easily configure their funnel lanes. They can engage visitors through interactive chat. The system is well integrated with other Zoho products.

CONS: They could implement additional load time on a website, and add a pop up call to action feature.

What do you think about this review? Great Poor

This is perfect product for sales and development companies

Read full review >
Christina
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 05.03.2018 Company Size: 1-10 Employees Industry: Professional Training & Coaching

PROS: Zoho offers apps and tools for running competitive business, this is great product for sales and business development consultants, it integrates well with other apps within the platform. It offers constant improvements based on the customer feedback and experience. The tech support team is one of the best, they really care about their clients and they can stay on the phone even for hours untill they satisfied their clients’ needs.

CONS: I simply love this product.

What do you think about this review? Great Poor

I’m very satisfied from this product

Read full review >
Marian
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 01.03.2018 Company Size: 1-10 Employees Industry: Staffing and Recruiting

PROS: I like the integration with Linkedln and other social media sites that offer person data and this means that I can collect data easily and manage it effortlessly. Its interface is easy to use, intuitive and flexible one. We can work remotely from each other and share information effectively.

CONS: In my opinion, the data tagging is not intuitive nor effective I don’t always get the information I would need and sometimes the results list is not always accurate. Also, the other thing that I don’t like about it is that whenever I move to another screen or when system crashes the data is lost and we have troubles in retrieving items. Furthermore, they could allow users to delete records.

What do you think about this review? Great Poor

I highly recommend Zoho SalesIQ to everyone

Read full review >
Ebony
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 04.02.2018 Company Size: 1-10 Employees Industry: Business Supplies and Equipment

PROS: I’m using Zoho Sales for more than 2 years by now and as far as I can tell we are extremely satisfied with the service and the product. The price is affordable and highly flexible. The tech support team is always responsive and ready to assist you. Like the integration with our CRM system and we can easily push our leads into it. This is wonderful tool for online chat needs.

CONS: In mu experience, sometimes the data from this system is pushed into CRM but with wrong mapping, like first and last name are not properly placed and this may cause some issues with outbound emails.

What do you think about this review? Great Poor

This is wonderful platform that integrates perfectly with other Zoho products

Read full review >
Tara
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 26.01.2018 Company Size: 1-10 Employees Industry: Real Estate

PROS: We use other Zoho products and we started using ZohoSales tool, it integrates perfectly with other Zoho tools. It is easy to use and it doesn’t require installation of any software but works directly within the browser window. We are able to generate more sales to both existing and new customers by making us more accessible to our customers and audience. The platform is stable, easy to set up and its team is always open to new suggestions and requests and they constantly work on the product’s improvements by releasing new features and optimizing existing ones.

CONS: They could add more options for customizing widgets and options to create our own widgets.

What do you think about this review? Great Poor

I cannot imagine my workday without ZohoSales

Read full review >
Candace
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 24.01.2018 Company Size: 1-10 Employees Industry: Internet

PROS: I recommend Zoho Sales to all my clients and to everyone who wants to increse website conversion rates. We live in a world where everyone wants things instantaneousluy. If you can provide instant information and answer to your visitors they will automatically become your future customers. We would like to see our customers successful and with increased traffic.

CONS: We couldn’t install it on a Wordpress unless we downloaded and added WP plug and then the process was smooth enough.

What do you think about this review? Great Poor

Simple, efficient and easy to use solution

Read full review >
Pat
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 15.01.2018 Company Size: 1-10 Employees Industry: Computer Hardware

PROS: ZohoSales is extremely easy to use and we are using it on a daily basis within our Support management department. We can easily add the system to our website’s source code, and you need to place the code on all web pages. When it comes to prics, this is one of the most affordable products we have ever used, as we are small company we needed plan for 3 users only, we started with free version and then we upgraded to Basic version.

CONS: You have to update HTML source code if you want to use this system to the fullest, therefore you will need complete access to your website.

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ZohoSales is easy to use and highly customizable solution

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Pat
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 07.01.2018 Company Size: More than 100 Employees Industry: Insurance

PROS: I like that this tool offers lot of features and integrations into free and professional subscriptions versions. With this tool I can stay organized while keeping my business costs, including activity automation, email services and making calls via CRM. It is customizable and this is great if your business doesn’t fit the standard B2B model. I constantly use its Geolocation feature in order to track my contacts on the road and to plan my sales visits even more effectively.

CONS: Th modules within the software are made for B2B companies and this means that customizing it for B2B usage is possible but at the same time time-consuming and it can make your software overwhelming. There are relly lot of things that this tool can do for you but it takes some time in order to include all options that it offers.

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Reviewed By Nestor Gilbert
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