Zoho SalesIQ REVIEW

Live Chat Software

18 user reviews
USER SATISFACTION 100%
OUR SCORE 9.0

What is Zoho SalesIQ?

Zoho SalesIQ is an advanced tool for tracking website visitors and providing live chat support to customers. Both small and large companies use it to engage their customers, and to extract invaluable statistical data to improve their performance and to discover opportunities. The pricing scheme is flexible enough to meet the capacity of startups and small businesses, as there is even a free-of-charge plan intended for 2 users.

The value of this tool consists in its power to display multiple types of information, as for instance site behavior, visiting frequency, location, etc. It will at the same time be your customer support and sales intelligence hub, and save most of the expenses related to purchasing third-party software.

To facilitate data transfers, Zoho SalesIQ is well-connected to other Zoho productivity tools and third-party systems, which makes it possible to import and extract valuable information and to understand the potential of every particular action. The information is categorized and stored for reporting and further usage, and you can access it from literally any device you are using. The same as other Zoho products, SalesIQ offers dedicated apps for both Android and iOS users.

Overview of Zoho SalesIQ Benefits

Zoho SalesIQ is a tool that evaluates customer actions, and uses them to improve companies’ marketing strategy and to drive sales up. The tool allows you to be there for potential customers and to answer their questions on time, which is a strong incentive for conversion. Based on that communication, you can later transform queries into sales intelligence indicators, and use them to improve the quality of your business decisions. With Zoho SalesIQ, you are actually purchasing a customer support, sales intelligence, and sales management app all in one.

But what is it that makes Zoho SalesIQ better than its competitors? Compared to established players on the customer support market, Zoho SalesIQ is relatively young, but still backed up by one of the leading software providers nowadays. What is unique about it is its communication module, which doesn’t only help you generate leads, but also to score them, and to make business more predictable. With circumstances such as those, you will be able to pay more attention to ‘good visitors. Regardless of the traffic, you will always be able to respond requests, since employees will be immediately notified upon them, which will have a very positive impact on how customers perceive you and your brand.

One of the most competitive advantages of this tool is that it integrates with Zoho CRM, meaning that you can follow the past actions of your customers and reap benefits in your current campaign. Entering lead information manually can take plenty of time, but Zoho SalesIQ does that automatically. You can also use Zoho SalesIQ in synergy with other popular Zoho products, all with the same account.

Finally, you can use the personalized chat function to share offers and promotions in a more direct manner, and to tackle the exact problem the prospect is trying to solve. Zoho SalesIQ is among the most affordable solutions that can be customized with logos, brand widgets, welcoming messages, agent head shots, preferred color schemes, and so on.

Overview of Zoho SalesIQ Features

  • Visitors Geolocation Tracking
  • Visitor Acitivity Tracking
  • Personalized Chat
  • Automated Chat Translation
  • Intelligent distinguishing of new from returning visitors
  • Start Charts based on Visitor Activity
  • Interactive Email Campaigns
  • Real-Time Traffic Monitoring
  • Automated Visitor Engagement
  • Actionable Analytics
  • Customizable Chat Box
  • Prioritized List of Visitors
  • Lead Generation
  • CRM Data Based Proactive Triggers
  • Interaction History
  • Follow-Up Actions
  • Email Campaigns
  • Canned Responses
  • JavaScript APIs
  • Pre-built Reports
  • Team Monitoring
  • E-Commerce Integration

Zoho SalesIQ Position In Our Categories

Position of Zoho SalesIQ in our main categories:

10

Zoho SalesIQ is one of the top 10 Customer Support Software products

10

Zoho SalesIQ is one of the top 10
Customer Support Software products


Zoho SalesIQ is also listed in the following subcategories:

Category:Position:Category:Position:
Live Chat Software#3
Category:Position:
Live Chat Software#3

It is essential to keep in mind that almost no software in the Customer Support Software category will be an ideal solution that can meet all the goals of all company types, sizes and industries. It may be a good idea to read a few Zoho SalesIQ reviews first as certain services can excel only in a really narrow group of applications or be prepared with a really specific type of industry in mind. Others may function with an intention of being simple and intuitive and consequently lack complex features welcomed by more experienced users. You can also find apps that focus on a large group of customers and provide a complex feature toolbox, but this frequently comes at a more expensive cost of such a software. Be certain that you're aware of your needs so that you choose a software that provides all the functionalities you look for.

How Much Does Zoho SalesIQ Cost?

Zoho SalesIQ Pricing Plans:

The basic Zoho SalesIQ plan is free, but there are also few paid enterprise pricing plans that include more users and sales IQ for more websites. You can easily sign up for Zoho Sales IQ free plan here.

Free:

  • 2 Users
  • Tracking/Engaging 5K Visitors/month
  • Sales IQ on 1 website
  • Mobile Support
  • 100 Chat Sessions per month
  • 30 days storage

Basic: $19/month

  • 3 Users
  • Tracking/Engaging 10K Visitors/month
  • Sales IQ on 3 Websites,
  • 3 Departments
  • 1000 Chat Sessions/month
  • Unlimited Storage

Professional: $59/month

  • 5 Users
  • Tracking/Engaging with 50K Visitors/month
  • Sales IQ on 5 Websites
  • 5 Departments
  • Unlimited Chat Sessions
  • Insight Reporting

Enterprise: $129/month

  • 10 Users
  • Tracking/Engaging with 100K Visitors
  • Sales IQ on 25 websites
  • Unlimited Chat Sessions
  • Chat Translation Support

User Satisfaction

We realize that when you make a decision to buy Live Chat Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Zoho SalesIQ reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Zoho SalesIQ. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

117

NEGATIVE SOCIAL MENTIONS

0

Video

Technical details

Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
Language Support
  • USA
  • UK
  • Canada
  • International
Pricing Model
  • Free
  • Monthly payment
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers
Deployment
  • Cloud Hosted
  • Open API

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.
  • LIVE SUPPORT
  • TICKETS

What are Zoho SalesIQ pricing details?

Zoho SalesIQ Pricing Plans:

The basic Zoho SalesIQ plan is free, but there are also few paid enterprise pricing plans that include more users and sales IQ for more websites. You can easily sign up for Zoho Sales IQ free plan here.

Free:

  • 2 Users
  • Tracking/Engaging 5K Visitors/month
  • Sales IQ on 1 website
  • Mobile Support
  • 100 Chat Sessions per month
  • 30 days storage

Basic: $19/month

  • 3 Users
  • Tracking/Engaging 10K Visitors/month
  • Sales IQ on 3 Websites,
  • 3 Departments
  • 1000 Chat Sessions/month
  • Unlimited Storage

Professional: $59/month

  • 5 Users
  • Tracking/Engaging with 50K Visitors/month
  • Sales IQ on 5 Websites
  • 5 Departments
  • Unlimited Chat Sessions
  • Insight Reporting

Enterprise: $129/month

  • 10 Users
  • Tracking/Engaging with 100K Visitors
  • Sales IQ on 25 websites
  • Unlimited Chat Sessions
  • Chat Translation Support

What integrations are available for Zoho SalesIQ?

Zoho SalesIQ can be enriched with multiple add-ons to integrate with your e-commerce, email marketing, and CMS platforms, and help you track customers in real time. The open developer APIs, however, can help you integrate it with any app or platform you want. These are the most popular integrations:

  • Zoho CRM
  • Zoho Campaigns
  • Zoho Support
  • Zoho Sites
  • Zoho Mail
  • WordPress
  • Blogger
  • Unbounce
  • Tumblr
  • Light CMS
  • HelpIQ
  • Virb
  • Weebly
  • WiX
  • DotNetNuke
  • Sitefinity
  • Joomla
  • Drupal
  • Yola
  • Strikingly
  • Opencart
  • Bigcommerce
  • Magento
  • 3Dcart
  • SquareSpace
  • Volusion
  • Shopify
  • Xcart
  • Jimdo
  • PrestaShop
  • AmeriCommerce
  • CS.cart
  • Pinnaclecart
  • Oscommerce
  • AWeber
  • ActiveCampaign
  • Bronto
  • CampaignMonitor
  • WhatCount
  • GetResponse
  • MailChimp
  • Lyris
  • Mad Mimi
  • iContact
  • Facebook
  • Gravatar
  • KissMetrics
  • Google Analytics
  • Optimizely
  • Piwik
  • Google Tag Manager
  • Clicky
  • HubSpot
  • Zendesk
  • Salesforce
  • Vision
  • TeamSupport

User reviews


User reviews in total: 18

10
8
0
0
0

Average Rating:

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The most favorable review

Pat

2 months ago


Pros:
ZohoSales is extremely easy to use and we are using it on a daily basis within our Support management department. We can easily add the system to our website’s source code, and you need to place the code on all web pages. When it comes to prics, this is one of the most affordable products we have ever used, as we are small company we needed plan for 3 users only, we started with free version and then we upgraded to Basic version.

Cons:
You have to update HTML source code if you want to use this system to the fullest, therefore you will need complete access to your website.

The least favorable review

Candace

2 weeks ago


Pros:
I recommend Zoho Sales to all my clients and to everyone who wants to increse website conversion rates. We live in a world where everyone wants things instantaneousluy. If you can provide instant information and answer to your visitors they will automatically become your future customers. We would like to see our customers successful and with increased traffic.

Cons:
We couldn’t install it on a Wordpress unless we downloaded and added WP plug and then the process was smooth enough.

Published 2 weeks ago
Verified
user
I recommend Zoho Sales to all my clients and to everyone who wants to increse website conversion rates. We live in a world where everyone wants things instantaneousluy....



What do you think about this review? Great Poor
Published 4 weeks ago
Verified
user
I like that this tool offers lot of features and integrations into free and professional subscriptions versions. With this tool I can stay organized while keeping my...



What do you think about this review? Great Poor
Published 2 months ago
Verified
user
ZohoSales is extremely easy to use and we are using it on a daily basis within our Support management department. We can easily add the system to our website’s source...



What do you think about this review? Great Poor
Published 2 months ago
Verified
user
ZohoSales is extremely easy to use and we are using it on a daily basis within our Support management department. We can easily add the system to our website’s source...



What do you think about this review? Great Poor
Published 2 months ago
Verified
user
Zoho offers apps and tools for running competitive business, this is great product for sales and business development consultants, it integrates well with other apps...



What do you think about this review? Great Poor
Published 2 months ago
Verified
user
We use other Zoho products and we started using ZohoSales tool, it integrates perfectly with other Zoho tools. It is easy to use and it doesn’t require installation of...



What do you think about this review? Great Poor
Published 2 months ago
Verified
user
I like the visitor tracking in a visual funnel, I can show my clients how they can easily configure their funnel lanes. They can engage visitors through interactive chat....



What do you think about this review? Great Poor
Published 3 months ago
Verified
user
I enjoy working with Zoho Sales, it gives me an idea of what to offer to my clients and how to meet their needs. It is simple and easy to set up, there is integration...



What do you think about this review? Great Poor
Published 4 months ago
Verified
user
I like the integration with Linkedln and other social media sites that offer person data and this means that I can collect data easily and manage it effortlessly. Its...



What do you think about this review? Great Poor
Published 4 months ago
Verified
user
I like the visitor tracking in a visual funnel, I can show my clients how they can easily configure their funnel lanes. They can engage visitors through interactive chat....



What do you think about this review? Great Poor

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