CallTrackingMetrics Review

PROS: One of the best things about CTM is that it allows us to set routing rules. We've been able to segregate lead calls based on several factors, and this system has helped us match our agents with the right tier of potential customers.

CONS: It doesn't integrate well with some third-party solutions that we are currently eyeing to add to our work process.

PROS: I love how intuitive this program is. The interface is not complicated, unlike its competitors. I'm particularly happy about the availability of a CTM app though. This lets me work on my campaigns--tweak, launch, kill--even when I'm away from my work desk. It lets me respond to clients and call them from my phone too.

CONS: This is a solution that is pretty hard to break. You use it for campaigns and answering calls--it's as easy as that. This is why I don't think I have any major issues with this tool.

PROS: In a fast-paced environment like ours, it is important to know which clients have the potential for high conversion. This way, we don't waste our call hours convincing someone who isn't likely to purchase our product. CMT helps us keep track of these individuals so we know who needs a little more push and who are dead-end leads.

CONS: It seems like CMT does not support mobile numbers from my country. I wish they would accommodate this so we don't have to keep on making expensive calls to landlines.

PROS: Not only has CallTrackingMetrics improved our work process, but its benefits have trickled down to our clients too. We're now managing their accounts and campaigns more accurately, and we have the reports generated from CTM to show for it.

CONS: I wish CTM would allow us to move all of our clients' accounts into one central account. This way, we can have a centralized way of managing them better.

PROS: First of all, I think that this is a reasonably-priced yet robust tool. Their CS team is top-notch. This also integrates seamlessly with Hubspot, a platform that we heavily use in the office.

CONS: We have to pay a premium price for the Hubspot integration add-on.

PROS: This has introduced us to a slew of call services--ones that we initially didn't think we needed! Naturally, we had a hard time getting everyone on board, but I would like to take this time to give a shoutout to their incredibly helpful CS team.

CONS: The features are a little difficult to understand and use at first, but we were able to get ample support from their agents.

PROS: CTM helps our brand be more recognizable by allowing us the freedom to choose our own phone details. In terms of features, I particularly love how it gives us the freedom to experiment and integrate with Hubspot, Facebook, and other platforms.

CONS: The sheer number of features can be quite overwhelming. However, once you get to know the solution, it's actually pretty easy to manipulate.

PROS: This is probably the only tracking intelligence company that has agreed to merge our two existing numbers into one line--so it makes sense that we'd go for this option. But other than this, we also love the simplicity of CTM's dashboard. It also provides us with enough caller information so that we can converse better with our clients on the phone.

CONS: I'd say that the only issue I have with this product is the price--it's a little up there.

PROS: This is a really promising tracking tool. I didn't have any problems while setting it up. They have an app available for download, in case you want to check in on your campaigns while you're out on the field. The CS is quite impressive too--they're all very polite and well-trained.

CONS: Personalization in campaigns is always a nice touch--I wish CTM supported this kind of feature.

PROS: Swiftly adding tracking numbers is the best. But the best thing with CallTrackingMetrics is how they independently bill customers and getting only to their number in seeing stats and review calls. Linking such metrics with Google Analytics is fantastic. It can help us check the success of our calls within the dashboard. Fantastic customer service.

CONS: Nothing at the moment. I can't think of another bad thing about this.

PROS: I love how easy to use this program is. We didn't have any problem teaching our new workflow with CMT to our agents. Kudos to the team for helping us out during the transition too!

CONS: The call logs don't seem to recognize our headquarter's timezone. Instead, it logs the timezone of our clients' area.

PROS: First of all, I think it's great that there are no limitations as to the numbers we can upload on CTM. The customer support team are always happy to help too. We had some issues at the beginning while setting this solution up, and they had been very helpful to us.

CONS: I haven't come across any major issues that the CTM team have not been able to help me with. However, they do take breaks on weekends, so you better reserve all your queries on weekdays.

PROS: We've had plenty of experiences with tracking intelligence solutions, but CTM is the best we've encountered so far. I like how it does not bombard us with dozens of functionalities that we hardly have room for in our workflow. Rather, it provides us with the options of more add-ons, and we can simply add it to our dashboard as we like. It is this simplified process that has allowed us to efficiently manage our accounts. Not to mention, they already have a robust outbound campaigns support anyway so there's little need for anything else.

CONS: Configuring our settings was a little difficult, but I guess this is the price of a personalized experience.

PROS: We've been testing out several intelligence tracking solutions, and so far, CTM works best for us. We haven't had any problem onboarding our employees into its system. The environment is very straightforward and easy to teach and learn too. It also works seamlessly with Google's Tagging Manager, making it easy for us to implement DNI programming.

CONS: It's a little difficult to get in touch with CTM's customer support team. They only have a live chat or email support available, making it hard to solve issues in real-time.

PROS: We've tried a lot of call tracking solutions in the past, and CallTrackingMetrics is the one that has impressed us the most. It has tons of features in its toolbox--from call routing, monitoring, and reporting. We've been able to generate insights about our sales strategy from it, and eventually, drive sales based on these.

CONS: Everything works fine for me. The price isn't much of a factor because we can simply top-up if we need more features.

PROS: CallTrackingMetrics does more than just log calls--it also helps us drive sales and improve our campaigns based on the reports we've generated from it. It's easy to track our progress in specific campaigns, so we know which ones to fortify or to kill.

CONS: Right now we can't make changes to our data at the same time. We have to wait for other users to finish their changes before we can give a go at it.

PROS: I've been using call tracking metrics to customers for serveral years now. It's a highly reliable approach in measuring ROI on leads for customers. What I favor most with CallTrackingMetrics is their support. Even if we're dealing with intricate programming, they're patient in ensuring the things that we do are correct.

CONS: Nothing negative to say. It's so simple to use. Affordable. From time to time it won't fit with your customer's plan since the number of customers calling should be the exact number they'll always contacting. Essentially, call tracking isn't meant for them.

PROS: The search is over--I'm glad that we discovered and implemented CallTrackingMetrics into our workflow. It has helped us identify sales pathways that generate the most conversions. Aside from this major benefit, CTM is also very easy to use. They have an awesome CS team to boot!

CONS: I ran across some brick walls while I was setting up our account, but all that has been fixed now. I have no further issues.

PROS: If you happen to be new in analytics and call tracking, you won't have to worry much. You can get things up and running within several minutes. Its UI is intuitive. You can engage with other people thanks to its simple e-mail alerts and report generation. It more than paid on its own in saving resource allocation for the PPC I'm using in clinical trial recruitment.

CONS: There's not much to dislike. But I was hoping there would be further configured or pre-made reports in tow. I also didn't like its exporting format.

PROS: This was a surprisingly easy tool to learn. It was also nice to know that if for some reason I'd run into walls, the customer support team is always available to help.

CONS: I have not encountered any issues so far. My only suggestion: they provide a CTM-dedicated number for users.

PROS: I've been making use of CallTrackingMetrics for a few years now. It's that solution that provies a pricing model which scales absolutely well as we continue including more clients. Currently, we're utilzing sub-acounts for every client that we deal with. This greatly helped with billing. When it comes to functionality, it met our needs 100%.

CONS: Its user interface made leaps over time. Although there are certain settings buried within the tool. Setup could be a bit intricate when replacing contact numbers that aren't in HTML code. Apparently, the JS code has issues replacing them via multiple HTML tags. It can be difficult to see certain area codes at times.

PROS: Its call tracking metrics enabled me to keep track of calls via ROI in my marketing campaigns. Info that I'm able to receive is excellent. I highly recommend this platform for people who are curious to know what I'm using. Reports are easy to extract. They can be filtered by just about any parameter allowing for easy targeting of specfic tracking details.

CONS: I'd have to pay close attention to the call score. This is because you may resort to adjusting your account if your accuracy tends to drop out. This could to getting your data skewed.

PROS: What CallTrackingMetrics has been doing has been nothing but excellent. Their support and sales were there during the process of selection. They were also there in during the time I was setting up services. Their e-mail alerts works just the way I want it to: receiving an e-mail every time I get a new call. I receive a summary message every week in helping my staff and I in keeping on top of incoming sales calls.

CONS: One thing that I absolutely hate is their Salesforce integration service. It's not part of their basic service plan. Instead, it can only be seen in their premium service plan. The blame shouldn't be made against CallTracking Metrics for putting out service plans in this manner. If I have a business, I'd do the exact same thing.

PROS: Its robust features is what got me to begin with. It's getting a lot better every single time. Support is excellent. Documentation has been tremendous. Other functionality such as direct-to-call lead form is the best.

CONS: I wish it's priced a lot less. While it tries to be competitive, other services have lesser cost per-minute. There's nothing much else to go on. Just hoping it would cost less. Even if it involves dealing with more than a dozen clients and 40+ numbers, it would still cost me around $150 or under monthly.

PROS: I've been using CTM for a couple companies. I've used it for marketing agency and e-commerce purposes. For both instances, the tool proves to be critical in ROI measurement and tracking. While there are other call tracking alternatives available, its pricing remains unrivaled. CTM knows how to really make me stand out and look good!

CONS: Some small complaints. It lacks a bit of reporting functionality in terms of top level for agency accounts consisting of several accounts. While it has a decent agency dashboard, it doesn't have customization. It's also lacking data points. Certain problems can be seen with its internal search.