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Deskun Review

Deskun
Our score: 8.0 User satisfaction: 100%

What is Deskun?

Deskun is a multi-channel help desk solution that enables any company or organization to deliver high-quality communication and customer service to their clients, prospects, and more via email, live chat, and social messenger tools. All these happen within the familiar Gmail environment.

From Gmail, your agents are able to streamline communications with their clients and provide high-quality support and communication to help them with their issues and queries. By combining multiple customer support channels within the Gmail interface, it becomes easier and faster to provide support while managing tasks and support teams.

Deskun works smoothly with popular social messenger apps such as Twitter, Facebook Messenger, Skype, and Viber. It also offers a shared mailbox functionality to make internal communication between agents and managers seamless and unhampered.

Overview of Deskun Benefits

Deskun enhances the productivity of your email support agents while making it easy for your customers to raise tickets and get notified of the status of their issues. The software automatically receives and channels email requests from customers to the next available and most qualified agents and then sends customers notifications that their ticket is being addressed.

With the shared inbox feature, email support agents can share tickets with each other and collaborate on the best resolution by leaving notes detailing important details, suggestions, and other critical pieces of information. Managers are able to see tickets’ statuses, their progress, and even set deadlines for faster resolution.

Deskun provides a live chat capability that allows customers and website visitors to easily and immediately get in touch with your agents. You can embed a live chat widget on your website and address any query or concern your visitors have. It is also an effective tool not only for support purposes but for sales and marketing as well.

More and more people are flocking to social media for product reviews, queries, and help. With Deskun, your customers can contact you from any device using their favorite social messenger application such as Viber, Skype, and Facebook Messenger.

Overview of Deskun Features

  • Email Support
  • Live Chat Setup
  • Messenger Integration
  • Ticket Queues
  • Auto Replies
  • Shared Mailbox
  • Ticket Locking
  • Snooze
  • Notes
  • Group Management
  • Filter and Search
  • Message and Templates
  • Ticket History
  • Prioritization
  • Mail Tracking
  • Task Assignment
  • Send Later

What Problems Will Deskun Solve?

1. A client is trying to contact the company via Facebook messenger. Customer support manager has many tabs open, and it’s hard to monitor conversations from different communication channels (email, live chat, twitter comments etc). With Deskun all the conversations will be in one place, and won’t get lost. Customer support manager will see a notification and will immediately reply to the client. They can even use message templates for quick replies.

Features: Multichannel support, Facebook integration, message templates, notifications.

2. Customer support manager is in the middle of the conversation with the client. The problem seems to be more serious, and can’t be solved without a more qualified employee. Using Deskun live chat, support manager can delegate the conversation to one of the other agents who is online, leaving a note for them. The problem will be quickly solved.

Features: Delegation, notes.

3. Customer support manager goes through loads of email tickets. There are some more and less urgent, and some require additional comments from technical specialists. With Deskun it’s possible to set priorities and deadlines for most urgent tickets, leave a note for employees.

Features: Priorities, deadlines, notes, delegation.

Deskun Position In Our Categories

Since businesses have their own business wants, it is only practical they steer clear of seeking an all-encompassing, “perfect” business application. Nevertheless, it would be difficult to stumble on such a software system even among widely used software solutions. The logical thing to do should be to write the varied main functions that necessitate scrutiny like major features, plans, skill competence of the users, business size, etc. Then, you must double down on your product research thoroughly. Browse through some Deskun reviews and scrutinize the other software products in your list more closely. Such comprehensive product investigation ascertains you drop poorly fit applications and subscribe to the system that has all the tools your company requires to be successful.

Position of Deskun in our main categories:

TOP 100

Deskun is one of the top 100 Help Desk Software products

If you are interested in Deskun it could also be beneficial to analyze other subcategories of Help Desk Software listed in our database of B2B software reviews.

It is important to note that hardly any app in the Help Desk Software category is going to be a perfect solution that can meet all the needs of various business types, sizes and industries. It may be a good idea to read a few Deskun Help Desk Software reviews first as certain solutions may perform well exclusively in a very small group of applications or be created with a very specific type of industry in mind. Others can function with an idea of being easy and intuitive and as a result lack complicated functions desired by more experienced users. You can also find solutions that support a large group of users and offer a rich feature set, but that frequently comes at a more significant price of such a service. Make sure you're aware of your needs so that you select a software that offers specifically the functionalities you look for.

How Much Does Deskun Cost?

Deskun Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Deskun offers a flexible enterprise pricing scheme based on the number of your agents and your preferred channels. Contact the sales team for more details.

User Satisfaction

Positive Social Media Mentions 3
Negative Social Media Mentions 0

We realize that when you make a decision to buy Help Desk Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Deskun reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Deskun. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Monthly payment

Customer Types

  • Small Business
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are Deskun pricing details?

Deskun Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Deskun offers a flexible enterprise pricing scheme based on the number of your agents and your preferred channels. Contact the sales team for more details.

What integrations are available for Deskun?

Deskun integrates with the following business systems and applications:

  • Gmail
  • Facebook
  • Facebook Messenger
  • Twitter
  • Viber
  • Skype
  • VK
  • Telegram
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Reviewed By Nestor Gilbert
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