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Deskun Review

Deskun
Our score: 8.0 User satisfaction: 100%

What is Deskun?

Deskun is a multi-channel help desk solution that enables any company or organization to deliver high-quality communication and customer service to their clients, prospects, and more via email, live chat, and social messenger tools. All these happen within the familiar Gmail environment.

From Gmail, your agents are able to streamline communications with their clients and provide high-quality support and communication to help them with their issues and queries. By combining multiple customer support channels within the Gmail interface, it becomes easier and faster to provide support while managing tasks and support teams.

Deskun works smoothly with popular social messenger apps such as Twitter, Facebook Messenger, Skype, and Viber. It also offers a shared mailbox functionality to make internal communication between agents and managers seamless and unhampered.

Overview of Deskun Benefits

Deskun enhances the productivity of your email support agents while making it easy for your customers to raise tickets and get notified of the status of their issues. The software automatically receives and channels email requests from customers to the next available and most qualified agents and then sends customers notifications that their ticket is being addressed.

With the shared inbox feature, email support agents can share tickets with each other and collaborate on the best resolution by leaving notes detailing important details, suggestions, and other critical pieces of information. Managers are able to see tickets’ statuses, their progress, and even set deadlines for faster resolution.

Deskun provides a live chat capability that allows customers and website visitors to easily and immediately get in touch with your agents. You can embed a live chat widget on your website and address any query or concern your visitors have. It is also an effective tool not only for support purposes but for sales and marketing as well.

More and more people are flocking to social media for product reviews, queries, and help. With Deskun, your customers can contact you from any device using their favorite social messenger application such as Viber, Skype, and Facebook Messenger.

Overview of Deskun Features

  • Email Support
  • Live Chat Setup
  • Messenger Integration
  • Ticket Queues
  • Auto Replies
  • Shared Mailbox
  • Ticket Locking
  • Snooze
  • Notes
  • Group Management
  • Filter and Search
  • Message and Templates
  • Ticket History
  • Prioritization
  • Mail Tracking
  • Task Assignment
  • Send Later

What Problems Will Deskun Solve?

1. A client is trying to contact the company via Facebook messenger. Customer support manager has many tabs open, and it’s hard to monitor conversations from different communication channels (email, live chat, twitter comments etc). With Deskun all the conversations will be in one place, and won’t get lost. Customer support manager will see a notification and will immediately reply to the client. They can even use message templates for quick replies.

Features: Multichannel support, Facebook integration, message templates, notifications.

2. Customer support manager is in the middle of the conversation with the client. The problem seems to be more serious, and can’t be solved without a more qualified employee. Using Deskun live chat, support manager can delegate the conversation to one of the other agents who is online, leaving a note for them. The problem will be quickly solved.

Features: Delegation, notes.

3. Customer support manager goes through loads of email tickets. There are some more and less urgent, and some require additional comments from technical specialists. With Deskun it’s possible to set priorities and deadlines for most urgent tickets, leave a note for employees.

Features: Priorities, deadlines, notes, delegation.

Awards & Quality Certificates

An award given to products that have recently entered the market but are already becoming very popular
This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.

Deskun Position In Our Categories

Bearing in mind businesses have their own business demands, it is only reasonable that they abstain from adopting a one-size-fits-all, ”best” software system. At any rate, it is difficult to discover such application even among sought-after software products.
The practicable step to do would be to make a list of the numerous significant aspects that require analysis including major features, costing, skill aptitude of staff members, business size, etc. Next, you should perform the research to a full extent. Go over these Deskun reviews and scrutinize the other software solutions in your shortlist in detail. Such all-encompassing research ensures you weed out mismatched software products and buy the system which provides all the aspects your company requires.

Position of Deskun in our main categories:

TOP 100

Deskun is one of the top 100 Help Desk Software products

If you are considering Deskun it could also be sensible to analyze other subcategories of Help Desk Software gathered in our database of SaaS software reviews.

It is important to keep in mind that virtually no app in the Help Desk Software category will be an ideal solution that can fulfill all the needs of different business types, sizes and industries. It may be a good idea to read a few Deskun Help Desk Software reviews first as specific solutions can dominate just in a very narrow group of applications or be designed with a really specific type of industry in mind. Others can function with an intention of being simple and intuitive and consequently lack complicated features desired by more experienced users. You can also come across apps that focus on a large group of customers and provide a rich feature base, however this usually comes at a higher price of such a service. Be certain that you're aware of your needs so that you pick a solution that provides specifically the functionalities you search for.

How Much Does Deskun Cost?

Deskun Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Deskun offers a flexible enterprise pricing scheme based on the number of your agents and your preferred channels. Contact the sales team for more details.

User Satisfaction

Positive Social Media Mentions 3
Negative Social Media Mentions 0

We realize that when you make a decision to buy Help Desk Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Deskun reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Deskun. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Monthly payment

Customer Types

  • Small Business
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are Deskun pricing details?

Deskun Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Deskun offers a flexible enterprise pricing scheme based on the number of your agents and your preferred channels. Contact the sales team for more details.

What integrations are available for Deskun?

Deskun integrates with the following business systems and applications:

  • Gmail
  • Facebook
  • Facebook Messenger
  • Twitter
  • Viber
  • Skype
  • VK
  • Telegram
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Reviewed By Nestor Gilbert
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