Deskun Review
What is Deskun?
Deskun is a multi-channel help desk solution that enables any company or organization to deliver high-quality communication and customer service to their clients, prospects, and more via email, live chat, and social messenger tools. All these happen within the familiar Gmail environment.
From Gmail, your agents are able to streamline communications with their clients and provide high-quality support and communication to help them with their issues and queries. By combining multiple customer support channels within the Gmail interface, it becomes easier and faster to provide support while managing tasks and support teams.
Deskun works smoothly with popular social messenger apps such as Twitter, Facebook Messenger, Skype, and Viber. It also offers a shared mailbox functionality to make internal communication between agents and managers seamless and unhampered.
Show MoreOverview of Deskun Benefits
Deskun enhances the productivity of your email support agents while making it easy for your customers to raise tickets and get notified of the status of their issues. The software automatically receives and channels email requests from customers to the next available and most qualified agents and then sends customers notifications that their ticket is being addressed.
With the shared inbox feature, email support agents can share tickets with each other and collaborate on the best resolution by leaving notes detailing important details, suggestions, and other critical pieces of information. Managers are able to see tickets’ statuses, their progress, and even set deadlines for faster resolution.
Deskun provides a live chat capability that allows customers and website visitors to easily and immediately get in touch with your agents. You can embed a live chat widget on your website and address any query or concern your visitors have. It is also an effective tool not only for support purposes but for sales and marketing as well.
More and more people are flocking to social media for product reviews, queries, and help. With Deskun, your customers can contact you from any device using their favorite social messenger application such as Viber, Skype, and Facebook Messenger.
Show MoreOverview of Deskun Features
- Email Support
- Live Chat Setup
- Messenger Integration
- Ticket Queues
- Auto Replies
- Shared Mailbox
- Ticket Locking
- Snooze
- Notes
- Group Management
- Filter and Search
- Message and Templates
- Ticket History
- Prioritization
- Mail Tracking
- Task Assignment
- Send Later
What Problems Will Deskun Solve?
1. A client is trying to contact the company via Facebook messenger. Customer support manager has many tabs open, and it’s hard to monitor conversations from different communication channels (email, live chat, twitter comments etc). With Deskun all the conversations will be in one place, and won’t get lost. Customer support manager will see a notification and will immediately reply to the client. They can even use message templates for quick replies.
Features: Multichannel support, Facebook integration, message templates, notifications.
2. Customer support manager is in the middle of the conversation with the client. The problem seems to be more serious, and can’t be solved without a more qualified employee. Using Deskun live chat, support manager can delegate the conversation to one of the other agents who is online, leaving a note for them. The problem will be quickly solved.
Features: Delegation, notes.
3. Customer support manager goes through loads of email tickets. There are some more and less urgent, and some require additional comments from technical specialists. With Deskun it’s possible to set priorities and deadlines for most urgent tickets, leave a note for employees.
Features: Priorities, deadlines, notes, delegation.
Deskun Position In Our Categories
Knowing that businesses have their own business-related requirements, it is only reasonable they avoid picking a one-size-fits-all, ideal software product. Nonetheless, it would be futile to try to stumble on such application even among widely used software solutions. The rational thing to do can be to note down the different significant aspects which entail scrutiny like critical features, pricing, skill levels of staff, business size, etc. Thereafter, you must perform your product research to a full extent. Have a look at some Deskun analyses and look over the other solutions in your shortlist in detail. Such detailed research ascertain you circumvent unsuitable software products and buy the system that has all the function your business requires.
Position of Deskun in our main categories:
TOP
100
Deskun is one of the top 100 Help Desk Software products
If you are considering Deskun it may also be beneficial to examine other subcategories of Help Desk Software gathered in our base of B2B software reviews.
It's essential to realize that almost no app in the Help Desk Software category is an ideal solution able to meet all the needs of different business types, sizes and industries. It may be a good idea to read a few Deskun Help Desk Software reviews first as some services may dominate only in a very small group of applications or be designed with a very specific type of industry in mind. Others may work with an intention of being easy and intuitive and therefore lack complicated functionalities needed by more experienced users. You can also find apps that support a wide group of users and offer a powerful feature set, however that frequently comes at a higher cost of such a service. Be certain that you're aware of your requirements so that you get a solution that offers exactly the functionalities you search for.
How Much Does Deskun Cost?
Deskun Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
What are Deskun pricing details?
Deskun Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
Deskun offers a flexible enterprise pricing scheme based on the number of your agents and your preferred channels. Contact the sales team for more details.
User Satisfaction
Positive Social Media Mentions
3
Negative Social Media Mentions
0
We realize that when you decide to get a Help Desk Software it’s vital not only to learn how experts rank it in their reviews, but also to check whether the real people and companies that bought it are indeed satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and Deskun reviews across a vast array of social media sites. The data is then featured in an easy to understand form showing how many clients had positive and negative experience with Deskun. With that information at your disposal you should be equipped to make an informed business choice that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Mac
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Monthly payment
Customer Types
- Small Business
- Medium Business
- Freelancers
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Deskun?
Deskun integrates with the following business systems and applications:
- Gmail
- Facebook Messenger
- Viber
- Skype
- VK
- Telegram
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