Chatra.io Review

PROS: It's simple to set up and run. We can customize the tools via REST API, which helps a lot to fit the chat conversations into our existing lead pipeline. We get to automate conversations using rules, further adding to our lead campaing a new layer of prospects from those who are curious to those who are ready to engage us.

CONS: We're looking forward to a chatbot, something most top chat apps have.

PROS: An intuitive app even a beginner with no coding skills can master instantly. I was able to onboard the whole team in a day, and from there, this tool has been a ubiquitous part of our day-to-day workflow.

CONS: There are instances when the app crashes so we have to reset.

PROS: The chat helps us manage multiple queries at once. Our small team works in shifts so even tickets caught in between shifts are smoothly endorsed. The incoming team can quickly get the context of the pending tickets endorsed by the outgoing team. This helps us offer a true 24/7 support service. To the customer, the impression is his concern is being taken care of nonstop.

CONS: The cost per seat is something that I'm worried about in case we expand to a bigger team.

PROS: The perfect app for companies with a small budget and team. In our case, we're still unable to scale our staff even in the face of a growing number of suscribers. That had put a strain in our ability to respond fast to customer issues in the past. Since we started using the chat tool, we'd seen a huge jump in our response rate.

CONS: It is sometimes very buggy, disconnecting us without warning.

PROS: The chat app allows us to open a new communication channel for customers. We're getting a lot of live questions and the app helps to sort these out so that recurring questions are directed to our FAQs while unique ones are forwarded as a ticket to our support agents. The whole automated process makes it easy to handle even volumes of issues every day.

CONS: Nothing so far.

PROS: I like using it to address questions from my customers. They like it--and even surprised occasionally--when they get an answer immediately. As the business owner, I get a first-row seat to seeing how the market behaves and what issues are needed to focus on.

CONS: The tools can be made more intuitive. I prefer single-click tools.

PROS: Using it is easy. They also have a reliable support that walked us through the important tools. In a matter of weeks, we're able to reduce churn. We attribute this to our new-found ability to respond to customer questions immediately.

CONS: No complaints here. Even if we encounter a minor bug, support is ready to lend a hand.

PROS: The widget gives us an unprecedented opportunity to take a closer look at our market. It almost puts to shame survey apps; we can receive raw feedback from customers in real time. Over time, we can see a pattern--the recurring issues, what customers like best, what they're looking for... the app is clearly more than just a support tool. The data it churns out becomes the gist of our marketing research from which we plan our campaigns and brainstorm for new ideas.

CONS: It takes a bit of coding skills to embed this in our website. I also find the mobile version limited. It'd be nice to improve this since many of our customers are using phones.

PROS: It's very flexible whether you're conversing with one or multiple prospects at once. A small team can handle a huge volume of customer questions in a day, not the least thanks to automation.

CONS: Nothing to complain about considering it's cheap yet practical.

PROS: Easy to set up and use. We've designed our workflows around its chat and messaging features without a hitch. The result? Our response rate has shot up exponentially and our customes love us for it.

CONS: None so far. We're loving how it transformed our team from being passive to being active.

PROS: As expected, Chatra is easy to use. No coding, no complex installs. In a matter of minutes, I was able to implement it and the whole team were quick to adapt to it.

CONS: No issue so far, we're satisfied with it.

PROS: It's intuitive to our needs, a chat app that can qualify site visitors for us. We were able to automate conversations, helping ease the burden off our small team's shoulders. This helps a good portion of our team to focus on selling, while two persons in shift schedule oversee the leads coming in from the chat conversations 24/7.

CONS: There are occasional bugs like delayed sync between app and browser version.