CloudTalk Review

PROS: We work with Pipedrive, and it integrates with this CRM system very well.Its really user friendly system that has many great functionalities (like recording your calls in both systems)

CONS: There was an issue with tagging, but I have been informed they are working on it.

PROS: easiness of usage, super cost saver and connecting with our external customers

CONS: install process was tricky for our company together with its maintanance

PROS: Easy and quick set up, perfect call quality even with overseas customers and the most important thing - very useful customer support ready to help and solve any issues.

CONS: So far there is nothing that should work better. Everything work for me just fine.

PROS: CloudTalk is user-friendly and helpful tool for communication

CONS: Sometimes the connection is a little unreliable.

PROS: I was surprised how quick and easy the setup was. It is designed exactly to suit contact center needs. Sound quality is very good. I can always rely on CloudTalk.

CONS: Of course bugs appear sometimes but they respond fast.

PROS: Simle, quick and functional. Since we started using it, we can focus on other things and do a lot more work done in less time. Thats our new productivity booster

CONS: We didn't see anything that might bother us.

PROS: How easy it is to use and navigate. It makes life easier, not more complicated.

CONS: Nothing in particular.

PROS: Quite instinctive to use, the click to dial from your browser saves a load of time and it's awesome that the calls now sync to the deals in Pipedrive too. The dev team seem to be working actively on improving the service all the time

CONS: We had some issues with the call quality although it seems to be more a symptom of poor wifi connection so make sure you have a strong connection and decent wifi speeds otherwise the quality won't be up to scratch.

PROS: The product integrates well with our CRM, Pipedrive. It's easy to use and loads quickly. You can record calls and track who've you called using both systems.

CONS: Need IOS app and there was an issue with the tagging and disposition notes that they are working on now.

PROS: Very easy to use a effective system. Good customer support.

CONS: I have been working with this system for few months and have no bad experience at all.

PROS: CloadTalk is very intuitive and user-friendly software designed also for non-technically skilled people. Integrated dashboard helps to work more efficiently. International dialing has never been easier!

CONS: Small issue with initial login but immediately solved by support helpdesk.

PROS: CloudTalk is a simple to use system that simply WORKS. We've gone between RingCentral and FreshCaller and unlike these companies, CloudTalk doesn't force you into a contract. We're looking forward to all of the new updates that CloudTalk is releasing Q3!

CONS: CloudTalk currently does haven't SMS or a phone App which makes it inconvenient for people who have a lot of inbound activity. But these features are in the works and around the corner.

PROS: Easy to pick up, snappy and very responsive interface, the integration is flawless and enables my organization to stay in touch with customers without compromising quality or functionality and still at an affordable price.

CONS: for now the absence of a mobile app

PROS: saving money on calls, being able to record calls and to analyse data

CONS: the internal setup could be more deeper

PROS: Great app, i started using it at work of businessman and it made my job easier. I connected it with CRM system and it works perfect. Integration went smoothly, without any problems and it making calls easy. It´s possible to monitor the performance of employees and analyze their communication. Today i´m using this app as fantastic tool with fast communication without any problems with clients. Definitely recommend.

CONS: Very good app whitch is very intuitive and easy to use but it has some worst pages. Sometimes it has more difficult integration and it does my job a little bit harder. A little bit negative is also that this app has higher price.

PROS: Seamless Hubspot integration Fast and easy configuration Clear UI Customisation options Reporting Value for your money Good support

CONS: At the beginning of the pandemic, there was an issue with the call quality but it was fixed by the team, now all works well.

PROS: Easy to onboard and setup, very competitive pricing.

CONS: The dialler software was basic and had a few issues which the dev team are looking

PROS: easy to work by me and my co - collegues. Also beneficial for recording

CONS: Installation approach may be more easier, also maintaince can improve

PROS: I like when things go smoothly and this was the case! I must say it was really easy to proceed with the integration of CloudTalk with LiveAgent. It is unique to find a toll with such good support and documentation which was extremely helpful. Work with the call centre is very easy, the learning process of our agents was fast. The interface is very intuitive and user-friendly with modern design aspects. I can easily find everything I am looking for even when I was starting with this tool.

CONS: There is nothing to say from my side. We have had a positive overall experience.

PROS: This app made my job a lot easier. I connected it with the CRM system and it works perfectly. Integration went smoothly, without any problems and it making calls easy. I´m using it without any problems. I recommend!

CONS: The app is very intuitive and easy to use. Probably the only thing I would try to change is that this app has a higher price.

PROS: Easy and intuitive user interface with efficient customer support. They helped me setting up the system and understanding the product. Everything went smooth.

CONS: They need to improve the payment methods (actually you can pay only by Debit or credit card). And IVR managment page is not yet implemented, but I'm confident they will add soon everything in place.

PROS: Compatibility with lots of types of CRM system and offers really easy to use features. User friendly interface. Intuitive operations within the tool. Amazing tracking and reporting features which helps analyze your processes and set up new strategies.

CONS: Cannot think of any. I have been using Cloudtalk just for a while, but so far it suits me and my co-workers in the best way possible.

PROS: The team is amiable, and they support with all our questions and features. They have the features we were looking for, such as missed call detection, IVR, and call distribution based on languages. Fair pricing in comparison with similar competitors.

CONS: They have some bugs once in a while! I know that it is natural for companies with rapid growth.

PROS: The system is very easy to use so you do not have to spend lot of time to explain it for new people in your team, I would say that it is real time saver for my company and definitely worth the money.

CONS: We are using CloudTalk for almost 6 months now and there was no problem so far.

PROS: simple to use and easy to implement into our company

CONS: installation wizard

PROS: Due to my job responsibilities, I need to make a lot of international calls every day. CloudTalk solution was a great finding for me as a perfect tool for my tasks. The only thing I need is a stable internet connection. The best thing about CloudTalk solution is that you have your own dedicated number that people can also call you to and you can answer from your laptop or mobile.

CONS: Nothing really. All little issues I had was instantly fixed by CloudTalk support team.

PROS: We are a new startup and work with a system like this was our very first experience. We were struggling with a few things during the implementation, but I was very surprised by the willingness of the people from the support.

CONS: I would welcome a longer trial period - e.g. 30 days.

PROS: The system is very easy to use so you do not have to spend a lot of time to explain it for new people in your team, I would say that it is a real-time saver for my company and definitely worth the money.

CONS: We are using CloudTalk for almost 6 months now and there was no problem so far.

PROS: super quick and easy to use because every employee since beginnig were able to use it

CONS: installation process and wizard was a litlle bit tricky event for ou it department

PROS: -Easy to use -Can be used with other applications

CONS: -When the internet gets disconnected, it stops working even after sorting out the connection. You have to restart it.

PROS: The dashboard is very nice and easy too use. Good tools too manage

CONS: chat with support

PROS: You can set up a call center from anywhere in the world and connect your business in an easy way to reach customers and, with it, increase sales.

CONS: Pricing can improve. The basic package is cheap for one user but there should be some discount when you purchase the software for 2-3 users at the same time.

PROS: The dashboard is my favorite part of the product. It makes tracking your stats much easier and the recording aspects are great for training and reviewing your past calls.

CONS: The main issue we have had is the inconsistency of the recordings. Some of our users have noticed it records both sides of the conversations while others have said it only records one sided.

PROS: Having CloudTalk was a huge step forward for our company. It totally changed the way we interact with our clients. It is handy because of the integration with other apps on the market, such as pipedrive.

CONS: So far no problems with the service

PROS: I can synchronize all of the platforms that I am using and have everything in one place!

CONS: There is nothing I would change so far, maybe I will find something while using it more.

PROS: Very easy to use, and easy to manage and analyzing.

CONS: It is quick expensive than expected.

PROS: I simply love it! Cloudtalk works perfectly when you want to be precise with your clients, it has many great features, for instance, tags and follow-ups, and the clickable format of all your contacts -> what's called "click to call feature". It has a great and intuitive design.

CONS: nothing, so far

PROS: They offer efficient service worth of money. Currently using basic features as well as advanced call routing such as personalized greetings, automated call redirection, a blacklist of the blocked phone number, real-time analytics. It is user-friendly software and you have the possibility to customize it on your own.

CONS: I have not noticed yet any issues.

PROS: Efficient tool how to save time thanks to its simplicity, good price and nice design.

CONS: nothing

PROS: I liked that there was a feature that you can call clients from your computer but from your phone too. There was a lot of features that I was using very often.

CONS: The only problem is that the credits price was a little bit high.

PROS: I like how user friendly ClaudTalk is and it is good value for money.

CONS: So far none.

PROS: I have been testing a lot of voip service companies for a long time. A few weeks ago I met Cloudtalk and used their services for free for 14 days. In my opinion, there is a very good service. I plan to use their services in the future.

CONS: I think the cost of international calls is quite expensive. I suggest that prices should be reduced.

PROS: Easy setup, user-friendlyness, many working possibilities.

CONS: We found nothing that is not working.

PROS: The environment of CloudTalk is user friendly and the the customer support is very capable and responsive. Furthermore, the pricing is set properly to the service you get.

CONS: I do not see any problematic aspects so far.

PROS: Cloudtalk offers simple yet powerful solution for both small and large enterprises.

CONS: Customer support could use some more work in terms of how useful or polite they are.

PROS: The product is very easy to use, provide international numbers, great customer care, and many useful features.

CONS: The cost of international calls is quite expensive

PROS: CloudTalk is very usefull an intuitive especially the dashboard which is my favorite part of the product. It makes tracking our stats much easier.

CONS: Nothing yet.

PROS: UI and connectivity. The best part of Cloudtalk was the we didn't have to train new users to adopt it. They knew what to do.

CONS: Pricing - We call in multiple countries and the pricing in EU is a bit higher when compared with other providers.

PROS: Cool and simple UI, all team members are able to use it right away. No need of any training.

CONS: Various pricing modules when managing calls internationally.

PROS: Good support, and easy to use system. Friendly and intuitive online platform that save the time in work.

CONS: The software works well, I did not recognize any problems.

PROS: It's very convenient to use, saves time and the design is really cool.

CONS: Sometimes I have problem to log-in

PROS: The software i easy to use and the customer service is excellent. It is also worth the money.

CONS: nothing problematic

PROS: Speed it loads very quickly and very efficiently this service saves me a lot of time instead of having to use the office phone.

CONS: sometimes calls can drop but thats very few times.

PROS: I need to say it was really easy to proceed with the integration of CloudTalk with LiveAgent. I love when things go smoothly and this was the case! It is unique to find a toll with such good support and documentation which was extremely helpful. Work with the call centre is very easy, the learning process of our agents was fast. The interface is very intuitive and user-friendly with modern design aspects. I can easily find everything I am looking for even when I was starting with this tool.

CONS: There is nothing to say from my side. We have had a positive overall experience.

PROS: Modern design, great web app that is working flawlessly on my MAC.

CONS: No mobile app (I would love to have one).

PROS: I highly recommend CloudTalk. They offer efficient service worth of money. Currently using basic features as well as advanced call routing such as personalized greetings , automated call redirection, blacklist of blocked phone number, real-time analytics. It is user-friendly software and you have possibility to customize it on your own. If the help is needed they are happy to assist you.

CONS: I have not noticed yet any issues.

PROS: Crystal clear calls and a stable system, lots of great time-saving and easy to use features

CONS: Everything is working well

PROS: This software was a clear winner when we were assessing call center software thanks to great performance/value ratio, it's very affordable and we were able to implement it within a day. That would be considered a joke few years back!

CONS: I would love to see more tutorials on how to manage customers directly on phone, especially those angry ones :)

PROS: Customer service is very good Quality of network is nice Easy to use

CONS: Price for some countries is a bit high

PROS: I love that it is so easy to use. And there is a whole team always there to help you which I think is the most important thing these days.

CONS: I did not find anything that would be problematic yet.

PROS: Great user interface, very easy to navigate and track, definitely boost our working efficiency

CONS: We didn't find anything really problematic

PROS: It is very intuitive. We had no problems with integration of CloudTalk. The whole process was very smooth and easy. Even when we had questions customer support was always ready to help.

CONS: So far none.

PROS: Amazing! Convenient and really easy to use even for the non-technically skilled people.

CONS: I had some trouble with activating integrations.

PROS: administration, fast support, good value for money

CONS: Cloudtalk doesn´t have an app.:(

PROS: Having CloudTalk was a huge burden removed from our old service. It's very easy to use, flexible features and good price. Customer support works also pretty good and responds quickly.

CONS: Comparing with old service, we did not discover any negatives. Everything is perfect so far.

PROS: CloudTalk should definitely be the core part of every business on the market (especially those seeking the customer centricity). Key benefits for us are the great amount of integrations, especially with help desk software such as LiveAgent, which we also use at the company and the wonderful customer support we got everytime we asked for it.

CONS: Our journey was as smooth as butter, so there are no issues or problematic aspects, which should be improved in the future. We hope that majority of the clients got the same experience as we did :)

PROS: The setup was quick and easy. We love to use Cloudtalk. Helps with our communication and also with communication with our costumers.

CONS: Everythings okay, i cant find any issues or problematic aspects.

PROS: We've been working with CloudTalk for 3 years. Integration was very easy with the help of administrators and customer support operators. Simple user interface. easy to set up IP phones.

CONS: Customer support and administrators advised us all the problems. Everything solved right away.

PROS: Fresh app, cool design, awesome features and amazing support team

CONS: Some webinars would be really useful

PROS: We tried a variety of tools to help us with our sales and customer service systems. We used SalesForce, FreshDesk and Google and then a separate phone system and calendar to manage our clients. CloudTalk let us integrate our system so that anyone could access these things from a central system. It alleviated a lot of pressure to keep track of things then try to go find them. The custom fields have been a huge part of keeping track of client interest and allow all of our agents to be informed and prepared on calls. Using this system is intuitive, no need for staff training and you can access everything online or on your cell. It's invaluable to our company.

CONS: Nothing unusual. We've had amazing customer service with questions, most of which occurred during set up.

PROS: Easy to use, scalability (integration to other platforms), cloud-based platform

CONS: The performance of other platforms is not comparable with this solution.

PROS: Easy and intuitive administration, fast support, good value for money.

CONS: windows should work better :)

PROS: Really sleek, modern design. Everything about the app feels polished. Doesn't feel cheap or like the team cut corners.

CONS: I think there could be some improvements to the call IVR setup ease of use

PROS: I’ve been using freshdesk for ticketing and CloudTalk for it’s cloud phone system capabilities. The integration of CloudTalk and Freshdesk works perfectly and I can easily initiate calls, write notes, share contact details within the apps.. The online dashboard for reporting provides useful data about my call center representatives so I can easilly track SLAs, pickup times, queue times and all the necessary metrics.

CONS: It’s not a con but a suggestion for future - I would love to see an even broader integration with Freshdesk with some new cool features.

PROS: It's very easy to use, flexible features and good price

CONS: the quality of the calls sometimes, it depends on the place you are it's not that good but still is good

PROS: Cost, simplicity, ease of setup. Cloudtalk is a great SaaS for quick Virtual Contact Centre deployments

CONS: It would be great to have Visual IVR feature and some self service aspect (like buying CLI's)

PROS: Great customer access, helpful customer support, speed to solve the problem, high availability and quality of service

CONS: I dont know, nothing. No problem

PROS: Easy to use Very intuitive Lots of integrations with other services Good price Online platform Customer service

CONS: Did not recognize any problems since.

PROS: Especially the customer support is great. All the features of CloudTalk were understood with ease thanks to the constant help.

CONS: besides the missing mobile app we have not encountered other problems.

PROS: I have been using CloudTalk for a long time and I have to say I really like it. Calls are clear, they rarely drop.

CONS: SMS is missing.

PROS: Price, quality of calls, advanced features, easy to use

CONS: Everything is perfect so far

PROS: It's very convenient to use, saves time and the support team is really cool.

CONS: None so far really.

PROS: I appreciate customer support of the company.

CONS: Mobile app

PROS: Our agents are using LiveAgent daily and we were looking for call system in cloud that offers integration with it. CloudTalk has done it perfect.

CONS: Missing mobile app.

PROS: CloudTalk has great support team that is always ready to help. The best part od using it is its time-saving aspect, it basically does a lot of stuff for you.

CONS: Everything is working well.

PROS: The best aspect is implementation of the product. It's extremely easy to setup Cloudtalk in 1 business day and include it into your company structure without actually sacrificing your time.

CONS: Keep adding new integrations and features with same pace as for now. Other than that, all good!

PROS: The best benefit of CloudTalk is that it's aimed for modern businesses. Most of call center software solutions are dinosaurs and look like the first line of their code was written during Napoleon era.

CONS: Even though the desktop is perfect, they do not have an iOS app yet. They claim to have it by end of Q3 2019 but who knows.

PROS: Smart contact center tool that makes calls with customers smooth and effective.

CONS: After many months using it I can't complain.

PROS: Simplicity, quality of calls, price, advanced features.

CONS: I like everything so far.

PROS: Our customer support team enjoys CloudTalk. Agents can see customers detail even before they pick up a phone call. Real-time dashboard is such a great feature.

CONS: I can’t remember anything that would bother me a lo.

PROS: Great solution, super easy to use. High quality of calls, service and customer support for a reasonable price.

CONS: Webphone doesn't work in Internet Explorer. You should use Chrome, or cloudtalk desktop app, it works well.

PROS: CloudTalk is in my opinion good value for money. It has nicely done phone features, simple UI which is easy to navigate, and various integrations which you can use without any coding knowledge. Customer support is also very good and responds pretty quickly.

CONS: There are only four packages to choose from without the possibility to use per user billing. We would also need mobile apps, which currently unavailable.

PROS: Easy to implement and use. Affordable for startup as well. Great customer support. Help us to save lots of times working to solve daily customer issues.

CONS: To be honest, not a lot. There were few issues at the beginning, but they managed to solve it all rather quickly and smoothly.

PROS: The best on Cloudtalk is the ability to integrate with other tools you use. So, when a customer reaches out us I am able to see all of their account information right in Cloudtalk.

CONS: There are no cons at this moment, does everything as we expected.

PROS: Features like real-time customer card, preferred agent, advanced routing based on caller-id or agents skills are the best. Helped us provide personalized support and improve customer satisfaction. Cloudtalk support team also provide awesome support.

CONS: Reporting isn't as powerful as I expected. I'd like to see more predictive analytics and suggestions.