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contactSPACE Review
What is contactSPACE?
contactSPACE is a powerful yet easy-to-use call center software that helps SMEs, large enterprises, non-profit organizations, and universities transform their calls into effective conversations.
The platform offers CallGuides, an all-in-one workflow and messaging management tool. It provides agents with the information they need to deliver quality, natural-sounding conversation instead of impersonal word-for-word pitches.
Features for making outbound contact are also available. Aside from preview, progressive, and predictive dialing modes, the platform also comes with call-time optimization. It allows agents to automatically call contacts at any time of the day that they are most likely to answer the phone. This helps reduce failed contact attempts. In addition, users can define their own record prioritization logic to ensure that the crucial leads are dialed first.
contactSPACE also helps its users improve their conversion rates. Agents can send templated email/SMS messages post-call to provide more information or booking confirmation. Alternatively, it’s possible to send a wide-scale reminder or offer broadcasts using contactSPACE Intellicast.
What’s more, the platform integrates with a number of CRM applications and payment gateways. And as a cloud-based solution, the platform allows users to scale their contact centers as their organization grows.
Show MoreOverview of contactSPACE Benefits
Informative CallGuides
With CallGuides, you can provide your agents with all the essential information they need to deliver natural-sounding pitches. This tool can display an unlimited number of customizable fields, specific paragraphs or phrases that agents can use, and content such as previous call history, credit card facilities. It also pulls lead-specific information from your list or CRM.
Maximize Productivity and Efficiency
Your agents can do more in less time with the aid of live chat feature, a functionality that can be added to inbound offerings. You can set a templated response to common questions so your agents can respond fast to inquiries. What’s more, the platform allows agents to manage up to six chats simultaneously.
Effective Tracking of Calls and Agent Performance
The platform comes with a home dashboard where you can view the summary of inbound/outbound calls, status, agent’s activity, and emotion. Team leaders also got their own dashboard where they can monitor their team members, listen to their calls, whisper, or barge in. With these functionalities, you can keep your fingers on the pulse.
Professional Support During System Implementation
contactSPACE team assists its clients in the implementation of their solution. Not only do they ensure that the system meets the client’s requirements but they also provide personalized training to agents who will use the software. With this, you can ensure that your team is prepared and ready when they go live.
Show MoreOverview of contactSPACE Features
- CallGuides
- Auto Diallers
- Live Chat
- PCI-compliant and IVR payments
- Real-time Dashboard
- Automated Email/SMS Confirmation
- Reporting
- Agent & Initiative KPIs
- CRM Integrations
What Problems Will contactSPACE Solve?
Problem #1: Inflexible, robotic-sounding word-for-word scripts.
Call center scripts can prove integral to the seamless running of your customer service. But when these scripts are overused and the agent relies on canned responses, it can result in robotic responses. contactSPACE solves the problem with inflexible, robotic-sounding word-for-word scripts by offering CallGuides. This tool enables admins to create and combine written guidance, lead/contact details, pop-up objection handles, and other information that can help their agents into a single interface. Agents are able to then use the data to deliver quality, personalized interaction, while still keeping the call on-message.
Problem #2: Inefficient manual dialing
When using a PBX/PABX or less advanced call center software, agents are often able to cherry-pick the best leads, which are then dialed manually. This leads to massive efficiency loss. contactSPACE solves this problem by offering auto-diallers. This tool even includes preview, progressive, and predictive dialing modes. Therefore, agents spend less time dialing and more time talking. The platform also offers a number of tools such as auto-wrap to boost an agent’s productivity.
Problem #3: Complicated Systems
Inflexible, legacy contact center solutions often force businesses to bring in external developers to build interfaces or edit contact strategies. These complex systems often have outdated hardware requirements and are often difficult for admins and agents to use effectively. contactSPACE solves this problem by offering solutions that are built on a philosophy of human-centered design. Admins can build interfaces using a simple drag-and-drop visual editor, and optimize contact strategies using easy-to-use wizards. The solution is also extremely intuitive. New agents can begin using contactSPACE with very little training. There are no hardware or software requirements; agents simply log in online using their laptop to begin calling.
Awards & Quality Certificates
contactSPACE Position In Our Categories
Knowing that companies have their own business-related demands, it is only wise that they avoid adopting an all-encompassing, ”best” system. Just the same, it would be almost impossible to come across such an app even among widely used software products. The sensible step to do should be to tabulate the different vital aspects which call for a analysis such as major features, costing, skill levels of staff, organizational size, etc. After which, you must perform your research through and through. Go over these contactSPACE evaluations and look into the other applications in your list more closely. Such detailed product investigation can make sure you steer clear of unsuitable software solutions and subscribe to the one which has all the aspects your company requires to realize efficiency.
Position of contactSPACE in our main categories:
TOP
200
contactSPACE is one of the top 200 Customer Support Software products
Each company has different wants and needs an application that can be personalized for their size, kind of workers and customers, and the particular industry they are in. For these reasons, no software can proffer perfect functionality out-of-the-box. When you look for a software product, first be sure what you need it for. Read some contactSPACE Call Center Software reviews and ask yourself do you need basic functionality or do you want advanced features? Are there any industry-specific tools that you are seeking? Obtain the answers to these questions to assist your search. There are lots of factors that you need to consider and these include your budget, particular business needs, your organization size, integration requirements etc. Take your time, use a few free trials, and finally select the system that provides all that you need to improve your company effectiveness and productivity.
How Much Does contactSPACE Cost?
contactSPACE Pricing Plans:
Free Trial
Silver
$105/user/month
Gold
$139/user/month
Platinum
$175/user/month
Diamond
$239/user/month
What are contactSPACE pricing details?
contactSPACE Pricing Plans:
Free Trial
Silver
$105/user/month
Gold
$139/user/month
Platinum
$175/user/month
Diamond
$239/user/month
contactSPACE offers four enterprise pricing plans: Silver, Gold, Platinum, and Diamond. Take note that prices are based on a 24-month agreement, billed annually, and excludes applicable taxes. The platform also charges additional fees for the use of other services.
Silver – $105/user/month
- 10 Initiatives
- WebRTC phones
- Helpdesk support
- Call recording
- Interface editor
- CallGuides
- Voice analytics
- Full reporting module
- Agent dashboards
- Monitoring dashboards
- Preview dialler
Gold – $139/user/month
- All features included in the Silver Package
- Unlimited Initiatives
- Inbound
- Outcome-driven templated SMS/email
- Progressive dialler
Platinum – $175/user/month
- All features included in the Gold Package
- CRM integration
- Master database
- Access to contact SPACE API
- Live chat
- Pre-connect status analyzer
- Answering machine detection
- Predictive dialler
Diamond – $239/user/month
- All features included in the Platinum Plan
- Call-time optimization
- Real-time DNC checker
- Quality assurance
- Pulse performance analytics
- Extended inbound
- pcipayspace
- Intellicast
contactSPACE can also be tailored to your unique business requirements. Kindly contact the vendor for more details.
User Satisfaction
Positive Social Media Mentions
0
Negative Social Media Mentions
0
We know that when you make a decision to buy a Call Center Software it’s vital not only to find out how experts rank it in their reviews, but also to check whether the actual people and businesses that bought it are actually happy with the product. That’s why we’ve devised our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and contactSPACE reviews across a vast array of social media sites. The data is then displayed in a simple to understand form showing how many people had positive and negative experience with contactSPACE. With that information available you will be prepared to make an informed buying decision that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Linux
- Mac
- Web-based
Deployment
- Cloud Hosted
- On Premise
Language Support
- English
- Chinese
- German
- Hindi
- Japanese
- Spanish
- French
- Russian
- Dutch
- Portugese
- Polish
- Turkish
- Swedish
Pricing Model
- Annual Subscription
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for contactSPACE?
contactSPACE integrates with a number of CRM systems and payment gateways including the following:
- Blackbaud
- Campaign Monitor
- Hubspot
- Keap
- Salesforce
- Zendesk
- Zoho
- Bambora
- BPOINT
- Braintree
- CyberSource
- eWAY
- ezidebit
- Fat Zebra
- SecurePay
- Stripe
- Westpac PayWay
In addition, contactSPACE offers advanced API integrations that enable users to connect the system to PowerBI, Tableau, ERP software, and more.
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