ConvergeHub Review

What makes ConvergeHub a special CRM solution compared to its competition? Here are some of the reasons:

• Get a unified cloud-based software that helps your business to grow. Manage and perform all your sales, marketing, service and collaboration processes from one hub to effectively and efficiently grow leads, identify opportunities, close deals and support customers.
• Experience accessibility and implementation from anywhere and anytime. ConvergeHub is a user-friendly, deployment-ready platform that is also optimized to work on multiple devices, and adapts to your changing business needs
• Achieve real-time intelligence via accurate and detailed reporting.
• Speed up your workflows from end to end with salesforce automation and marketing automation modules.

Single platform to manage all customer-facing business functions

ConvergeHub functions as an overarching software platform that can be used by businesses at every point of customer engagement regardless of what stage the customer is in. Be it a Prospect, progressively maturing into a Lead, and then to Customer, to project management, invoicing, customer service and communicating or collaborating with the customer from any device.

Having one ubiquitous platform to manage all customer-facing business functions enables small businesses to save resources, control costs and also have the same tools available to them to behave and function like an enterprise.

Multi-Channel Marketing: Email, SMS, Fax, Voice, Online and Social

ConvergeHub offers multi-channel marketing functionality in its fully-functional, web-based customer management application. It helps businesses capitalize different broadcast mediums and build tighter connections across several touch-points.

Small and medium-sized businesses who often fail to execute extensive marketing campaigns due to restricted financial capacity use ConvergeHub to bridge the gap. Successfully, they implement a customer-oriented marketing strategy across multiple channels and map the data of all these to review the analytics and build better marketing plan of action.

Business Workflow Automation

ConvergeHub enables businesses to automate a major part of the sales, marketing and customer service workflow. Users can set up tasks, replies, alerts, and notifications in advance. They can also create and set rules in relation to case and leads assignment.

Using the automation functionality, businesses save their time and effort. They get freed from the tedious, repetitive behind-the-scenes work (associated with selling, marketing and customer service) to concentrate on the more crucial tasks.

Easily customizable for specific business verticals

ConvergeHub allows easy customization of its application. Users can comfortably make changes to it to cater to their unique business requirements. Right from the addition of custom fields to the setting of custom fields layout, users with administrative privileges can implement customization without any involvement of coding or technical wizardry.

Friendly and Intuitive User Interface

ConvergeHub has a user interface which is well conceived and executed. Consequent of which, it fosters quick software adoption and positive user experience. Unlike other CRM applications where businesses get trapped within unnecessary features and functionalities, ConvergeHub offers an intuitive graphical user interface that involves an easy and smooth flow of control of actions.