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Customer analytics software

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What is Preact?

Preact is a system that learns how your clients actually behave to make your entire staff better at selling, supporting, as well as renewing accounts.

It is a cloud-based, customer success platform that helps subscription companies maximize customer lifetime value by minimizing churn and increasing upgrades. The tool generates health and activity metrics for users and accounts by looking at detailed and comprehensive individual session-level usage as well as other signals. It taps behavioral science, big data analytics, and machine learning to help you identify clients who are most likely to churn or upgrade. The system allows your team to manage their daily workflow in an efficient and effective manner.

Overview of Preact Benefits

Preact is one of the leading automatic customer success platforms available in the market that helps software companies maximize their profits by reducing churn and increasing upsells.

Preact’s data science makes it quick for companies to decode customer behavior, helping you to reduce churn and increase revenue with precision.

At a glance, the tool provides the overall picture of customer health. Your staff can take the ideal action with the right customer at the right moment to avoid customer churn. With this tool, you take the guesswork out of your company’s customer engagement.

Powered by machine and big data learning, Preact automatically crunches customer behavior data to enable smarter, timely, data-driven customer success.

Preact gives your business the best proactive customer retention strategy by giving you actionable insights. Preact workflows bring your company predictions to life.

It works seamlessly with the applications and cloud-based services you are using such as Salesforce,, Marketo, Zendesk, among others to collect, analyze, as well as take action on customer data.

Overview of Preact Features

  • Churn signal discovery
  • Customer activity scores
  • Automated alerts
  • Marketing campaigns
  • Proactive churn prevention
  • Team and portfolio analysis
  • Event-based triggered actions
  • Individual user predictions
  • Visual charts
  • Machine learning algorithms
  • Customer health scores
  • Drill down into metrics
  • Task creation
  • Live activity stream
  • Product usage analysis
  • Metric alerts
  • Customer success workflows
  • Net promoter score
  • Integrations with Salesforce, Zendesk, and more
  • Predict customer health
  • Powerful data science
  • Product usage analysis
  • Fast deployment

Preact Position In Our Categories

Position of Preact in our main categories:


Preact is one of the top 200 Business Intelligence Software products


Preact is one of the 200 CRM Software products


Preact is one of the 200
Business Intelligence Software products


Preact is one of the 200
CRM Software products

Preact is also listed in the following subcategories:

Customer Service Software#20
Customer Service Software#20

It is essential to keep in mind that almost no app in the Business Intelligence Software category is going to be an ideal solution that can meet all the goals of different company types, sizes and industries. It may be a good idea to read a few Preact reviews first as certain services can excel only in a very narrow group of applications or be prepared with a very specific industry in mind. Others can operate with a goal of being easy and intuitive and therefore lack complex features desired by more experienced users. You can also come across services that support a broad group of customers and provide a powerful feature base, but that frequently comes at a more expensive cost of such a service. Ensure you're aware of your needs so that you purchase a software that provides all the elements you search for.

How Much Does Preact Cost?

Pricing available by quote only. Contact the company directly for pricing details.

User Satisfaction

We realize that when you make a decision to buy Business Intelligence Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Preact reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Preact. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.





Technical details

Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Mac
Language Support
  • English
Pricing Model
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
  • Cloud Hosted

What Support Does This Vendor Offer?


What are Preact pricing details?

Pricing available by quote only. Contact the company directly for pricing details.

What integrations are available for Preact?

Preact integrates with the following business systems and applications:

  • Zendesk
  • Responsys
  • Act-On
  • Salesforce
  • MailChimp
  • Eloqua
  • HubSpot
  • Marketo

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