Preact Review

Our score: 8.0 User satisfaction: 94%

What is Preact?

Preact is a system that learns how your clients actually behave to make your entire staff better at selling, supporting, as well as renewing accounts.

It is a cloud-based, customer success platform that helps subscription companies maximize customer lifetime value by minimizing churn and increasing upgrades. The tool generates health and activity metrics for users and accounts by looking at detailed and comprehensive individual session-level usage as well as other signals. It taps behavioral science, big data analytics, and machine learning to help you identify clients who are most likely to churn or upgrade. The system allows your team to manage their daily workflow in an efficient and effective manner.

Overview of Preact Benefits

Preact is one of the leading automatic customer success platforms available in the market that helps software companies maximize their profits by reducing churn and increasing upsells.

Preact’s data science makes it quick for companies to decode customer behavior, helping you to reduce churn and increase revenue with precision.

At a glance, the tool provides the overall picture of customer health. Your staff can take the ideal action with the right customer at the right moment to avoid customer churn. With this tool, you take the guesswork out of your company’s customer engagement.

Powered by machine and big data learning, Preact automatically crunches customer behavior data to enable smarter, timely, data-driven customer success.

Preact gives your business the best proactive customer retention strategy by giving you actionable insights. Preact workflows bring your company predictions to life.

It works seamlessly with the applications and cloud-based services you are using such as Salesforce,, Marketo, Zendesk, among others to collect, analyze, as well as take action on customer data.

Overview of Preact Features

  • Churn signal discovery
  • Customer activity scores
  • Automated alerts
  • Marketing campaigns
  • Proactive churn prevention
  • Team and portfolio analysis
  • Event-based triggered actions
  • Individual user predictions
  • Visual charts
  • Machine learning algorithms
  • Customer health scores
  • Drill down into metrics
  • Task creation
  • Live activity stream
  • Product usage analysis
  • Metric alerts
  • Customer success workflows
  • Net promoter score
  • Integrations with Salesforce, Zendesk, and more
  • Predict customer health
  • Powerful data science
  • Product usage analysis
  • Fast deployment

Preact Position In Our Categories

Bearing in mind companies have specific business-related requirements, it is only sensible they abstain from paying for an all-encompassing, ideal software. Still, it would be difficult to try to chance on such an app even among sought-after software products. The sensible step to undertake should be to jot down the various main functions that need analysis such as key features, packages, technical skill aptitude of staff, business size, etc. Thereafter, you must conduct your research exhaustively. Go over some of these Preact analyses and scrutinize the other software products in your shortlist in detail. Such well-rounded product investigation ensure you stay away from unsuitable software solutions and subscribe to the system which delivers all the function you require business requires for optimal results.

Position of Preact in our main categories:

TOP 200

Preact is one of the top 200 Business Intelligence Software products

TOP 500

Preact is one of the 500 CRM Software products

Preact is also listed in the following subcategories:

Companies have unique wants and requirements and no software solution can be just right in such a scenario. It is useless to try to find an ideal out-of-the-box software product that meets all your business wants. The wise thing to do would be to customize the system for your unique needs, employee skill levels, finances, and other elements. For these reasons, do not hurry and subscribe to well-publicized popular systems. Though these may be widely used, they may not be the perfect fit for your specific needs. Do your groundwork, check out each short-listed system in detail, read a few Preact CRM Software reviews, contact the vendor for explanations, and finally select the app that offers what you need.

How Much Does Preact Cost?

Preact Pricing Plans:

Free Trial

Pricing available by quote only. Contact the company directly for pricing details.

User Satisfaction

Positive Social Media Mentions 64
Negative Social Media Mentions 4

We realize that when you make a decision to buy CRM Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Preact reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Preact. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.


Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac


  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are Preact pricing details?

Preact Pricing Plans:

Free Trial

Pricing available by quote only. Contact the company directly for pricing details.

What integrations are available for Preact?

Preact integrates with the following business systems and applications:

  • Zendesk
  • Responsys
  • Act-On
  • Salesforce
  • MailChimp
  • Eloqua
  • HubSpot
  • Marketo

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Reviewed By Louie Andre
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