Conversocial Review
What is Conversocial?
Conversocial is a leading multi-feature customer engagement platform designed for today’s generation of social media customers who are always on the go and require immediate response to their queries. With Conversocial, your customer service teams will be aware in real-time of “mentions that matter” and promptly address any issues in order to deliver a rich customer experience on mobile and social channels. Conversocial allows managing social media customers more efficiently as well as getting vital insights from them.
With billions of tweets, mentions, posts and feedback every single day, you need to be aware of the ones that concern your business and are worth attending to. Conversocial comes in handy as a social media customer support system that allows you to manage more efficiently the issues raised by customers on social media aside from getting vital insights from them, understanding their needs and providing them an optimal customer experience.
Show MoreOverview of Conversocial Benefits
Conversocial is most advantageous for companies with large customer base, and who have a dedicated workforce of customer service agents from 10 to thousands. A social media customer service like Conversocial can be beneficial in more ways than just clearing through the noise and clutter of social media which in itself is already a near-impossible task.
Simple and Intuitive – the system requires minimal training for moderation teams and customer service personnel. There have been reports of a team being able to sift through all of its company’s fan pages on various social media channels and moderate 1,000 comments within an hour using Conversocial.
Engage with Tools – connect and integrate with popular social media networks, publish content, go through all incoming queries and comments, analyze insights and information, measure levels of engagement, track and report key engagement figures and simply focus on the most important data. A variety of tools are at hand to make the workflow fast and manageable.
Boost Customer Value – with its proven processes and experience, Conversocial has helped businesses overcome the intricacies associated with social customer care. More than ever, providing quality interactions with customers in today’s social media dominated world will distinguish a company from its competitors and boost its value among its customers.
Protect your Brand – it is said that it would take 10 positive, reinforcing actions to make up for one negative instance. One unattended customer complaint is disastrous, more than that is a nightmare. Conversocial enables you to immediately address dissatisfaction with your brand or business at the onset of the earliest warning signs – a negative tweet here, a comment of concern there – all before it blows into a social crisis.
Show MoreOverview of Conversocial Features
- Integration with Social Media Platforms & CRM
- Social Media Analytics
- Real-time Tracking and Reporting of Social Events
- Collaborative Platform
- Priority Response Engine
- Single Conversation Thread
- Unified Inbox for Sorting Social Media Data
- Access to all Past Interactions
- Business Content Sharing
- Global Content Library
- Exportable PDF of Analytics Page
- Automated Data Export
- Synching of Customer Info to Existing CRM
Conversocial Position In Our Categories
Bearing in mind companies have their own business-related wants, it is only prudent they abstain from subscribing to an all-encompassing, ”best” business program. Just the same, it would be hard to try to pinpoint such an app even among well-known software systems. The sensible step to do can be to shortlist the several essential aspects which necessitate examination including essential features, pricing, technical skill levels of the employees, organizational size, etc. The second step is, you must perform your research exhaustively. Go over these Conversocial evaluations and explore the other applications in your shortlist in detail. Such all-encompassing product investigation guarantees you take out unfit apps and subscribe to the one which has all the benefits your business requires.
Position of Conversocial in our main categories:
TOP
100
Conversocial is one of the top 100 CRM Software products
TOP
50
Conversocial is one of the 50 Customer Experience Management Software products
Every business has its own characteristics, and may need a particular type of Customer Experience Management Software solution that will be designed for their company size, type of clients and employees and even particular industry they deal with. You should not count on finding a perfect software that is going to be suitable for each company regardless of their history is. It may be a good idea to read a few Conversocial Customer Experience Management Software reviews first and even then you should keep in mind what the service is intended to do for your company and your staff. Do you need a simple and intuitive service with just elementary features? Will you actually use the complex tools needed by pros and big enterprises? Are there any specific features that are especially beneficial for the industry you work in? If you ask yourself these questions it will be much easier to get a solid solution that will match your budget.
How Much Does Conversocial Cost?
Conversocial Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
What are Conversocial pricing details?
Conversocial Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
Conversocial is offered on a license basis and has three plans available – Engage, Evolve and Extend – wherein enterprise pricing is based on the number of customer service agents a company has. If you want to get a quote, please contact Conversocial. You may also try a demo offered free on their product.
User Satisfaction
Positive Social Media Mentions
87
Negative Social Media Mentions
0
We know that when you decide to get a Customer Experience Management Software it’s vital not only to learn how professionals score it in their reviews, but also to check whether the real clients and enterprises that bought it are actually content with the product. Because of that need we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Conversocial reviews across a vast array of social media sites. The data is then featured in a simple to understand way revealing how many people had positive and negative experience with Conversocial. With that information available you should be equipped to make an informed business decision that you won’t regret.
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Technical details
Devices Supported
- Windows
- Linux
- Android
- iPhone/iPad
- Mac
- Web-based
Deployment
- Cloud Hosted
- On Premise
Language Support
- English
Pricing Model
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Conversocial?
Conversocial integrates with the following business systems and applications:
- Brandwatch (signal alert from 80 million online sources for relevant mentions)
- Synthesio (social intelligence to transform data into insights)
- Insided (harnessing community channels to boost customer service)
- All popular CRM platforms
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