eTollFree Review

One of the most prominent features offered by eTollFree is its toll-free service. Users are provided with the opportunity to search for their own toll-free number that their customers can call to reach out to them. Because of this, they will be able to search for a toll-free number that matches the brand of their business and their customers can easily remember.

Furthermore, as they search for a toll-free number, they will be able to select options for routing or forwarding toll-free calls from their customers. They can forward toll-free calls to home telephone lines, business lines, fax to email, voicemail, voicemail to email, auto attendant, or international numbers.

eTollFree is also offering virtual local calling. Virtual local calling, which is also known as direct inward dialing or DID, is a telecommunication service that allows users to forward incoming calls from their customers to a particular region or country using a phone number from that region or country.

As an example, if a company has a main office in Tokyo and their customers from New York are making calls to that office, their calls will be routed to any cell phone, home landline, office landline, or VoIP number in New York.  As a result, these customers need not to pay international fees as they reach out to the company.

Additionally, this service will allow offices within a location and across the world to cooperate and coordinate with each other in serving their customers. Interestingly, eTollFree has an easy-to-use interface where they can monitor call statistics and manage their virtual local numbers.

Meanwhile, Auto Attendant is one of the VoIP phone features available in eTollFree. Auto Attendant is a virtual receptionist that responds to calls in a timely and professional manner. With this feature, users no longer need to hire full-time live receptionists or agents to promptly answer incoming calls.

Furthermore, this feature enables users to set up the names and VoIP phone extensions of their departments and teammates which the software will record as parts of their Dial-by-Name directory.

Another important VoIP advantage of eTollFree is that allows users to receive voicemail messages through their mobile device, desk phone, email, or eTollFree’s web apps. They can also access and manage voicemail messages using their eTollFree online account.

When voicemail messages from customers arrive, users will be notified even if their desk phone is disconnected, they’re on another call, there is a power outage, or when their calls are routed to another number.

eTollFree also provides call center solutions. It has a predictive dialer that enables users to make outbound calls to their customers from a web interface without the need of downloading a softphone or third-party software. This dialing system can automatically dial a campaign set by users, perform various dialing calculations, and route calls to agents based on their skill-sets.

As users receive inbound calls or make outbound calls, Toll Free’s’ predictive dialer can display real-time reports. Moreover, the system has the capability to log all calls and activities by agents, as well as, record lead activities.