Front Review

PROS: What makes Front superior to other email platforms? The list is long—but allow me to paint a picture. With it, I've managed to filter my emails and auto-save them in their respective inbox folders. Configuring this may seem tedious, but Front's interface is incredibly simple and straightforward. I've also seen an increase in collaboration and productivity within my team too. I am such a big fan!

CONS: Nothing. Everything works perfectly well from my end.

PROS: We're at the height of email communications, and Front is (as it is aptly named) at the front row. Other emailing platforms pale in comparison to its features, even Gmail. This is where we exchange ideas, collaborate within the team, tag tasks in, and so much more! I didn't think email could be collaborative platform, but Front has introduced new ways to communicate with my team.

CONS: Using Front feels like having a shared inbox. Depending on the need, this can be seen as either a good or bad thing. The former becomes more blatant when I need to dig for a particular email and would need to use the search engine. Instead of simply sifting through my personal emails, it makes the round across the inboxes of my teammates. It's quite pricey too. I hope they would offer a company discount so we don't have to pay for individual users.

PROS: Front streamlines all of our email correspondence. It's not just for receiving ticket requests from customers, but it also serves as a communication tool between members of our team and other departments. Ever since implementing this into our workflow, I've been able to respond more efficiently to my emails. It's user-friendly, plus the design is clean and simple. Not to mention, Front has a commendable team working to support its users. I'm really grateful for the support.

CONS: I've noticed a few minor bugs. The display information about the client is not accurate—but the system corrects itself after a few seconds. It's also difficult to track messages that are sent to me within the company. This is such a shame because internal tracking would be useful when tagging messages with specific tickets. The search feature is not as thorough as I would like it to be also.

PROS: Front specializes in collaboration and visibility within a team setting. I had been on the lookout for a platform that would encourage productive conversation between members of our team, and I'm glad I came across this solution. We've been able to configure the setting according to our needs, and our team is thriving because of this. I can't wait to discover more ways to make the most out of this.

CONS: Front does its job so well that everyone gets notified whenever an email is fired off between team members. While having a common inbox has its perks, it would be nice to have a running conversation with customers without notifying everyone else.

PROS: Front makes assigning and delegating emails to our team so easy. This has been helpful for us in providing a very high level of customer support each time. The user interface is nothing short of beautiful, helping us work better with this tool. They are always building new features and are growing alongside us.

CONS: I would like to see a more robust Salesforce integration. I also want a feature that will let me create cases from emails so we can track alongside their accounts

PROS: I love how simple Front is, and how efficient I am at treating emails now that I use Front for personal, as well as for professional emails. The support team is incredible and have responded to every single request in a very quick turnaround. It's now easy for me to keep track of what needs to be done, and know to which emails I have to reply personally.

CONS: To be honest I have nothing negative to say so far, I've been happy with the product and still am.

PROS: Let's start by looking at the bigger picture. First of all, Front has a very intuitive and user-friendly interface. It puts a premium in organizing our mailboxes. Plus, it makes collaboration in a work setting seem like a breeze. Now let's dig deeper and examine its features. For one, I think that the task management tool is a nice addition to this platform. This is what sets Front apart from all other email programs. It can generate reports, too, such as the visits to your website. Holding video meetings and setting up a voice-mailbox are all part of the package, too. With all these features, it is quite affordable. You can even choose the payment method for which to complete your transaction with them.

CONS: The setup can be quite tedious as I had to make sure that all members of the team are successfully on-boarded. It would be nice if Front would allow document editing within its platform too. To do this, it would need to accept MS tools integration.

PROS: Front's web/desktop interface is great. There is a ton of flexibility with tags, rules, and auto-replies that we can set with our own. Everything runs relatively smoothly so there is no issue whenever we try to do some work with the app. I also like that it provides regular updates and has an open product roadmap on Trello.

CONS: We have 'hacked' drip campaigns using tags and rules. It ould be great if there was a better interface for this than what we have right now. Another thing is that the mobile app for Android isn't great. The mobile app was designed for more long-form email communication with customers. But in our case, it is more for short-form messaging communication so it sadly does not fit our needs.

PROS: I love Front's ability to manage every email scenario from just one platform. Not just support tickets, but sales emails, employee emails etc. It is a platform that lets us flow and properly handle e-mails in one environment. It is easy it is to use thanks to its simple and beautiful interface and support is topnotch. I also admire that they have a transparent road-map...and they actually follow that roadmap!

CONS: TThey do not have a proper iPhone app, although it is coming out soon. I also can't properly keep track of internal messages sent to me about specific emails. Although the way messages are formatted to be in line with e-mails is superb, I wish that I could see all new internal messages in the same way Wrike does with their messaging system and how it related to tasks. I also feel that email search could be more intuitive and simple.

PROS: I love that Front lets me view all inboxes at the same time. Not just any view but an aggregated view, which makes it easy to prioritize across different clients with customers writing in. It also has great aesthetics and a layout that makes it easy to learn.

CONS: Archiving messages has a 10 second delay, which can be a little annoying. Also, when the sidebar opens up, sometimes it shows a different client's info in first 10-20 seconds. Another thing is that the text alerts are only for emails received not the texts received.

PROS: Front allows us to build a "collaborative team memory" and a unique way to provide the best answer to our customers. Assignment, comments, follow up, all has been designed for our needs, and I guess others as well. We have also hacked the system using the rules tool to manage our leads and it works very well.

CONS: To be honest, I don't think I have negative to say about the service right now. The front team is very supportive when we have suggestions