GLPI Review
What is GLPI?
GLPI is an IT service management platform that helps companies in managing IT assets, planning for IT changes, and getting better control over their IT budgets and expenses. IT has a plethora of tools for handling IT-related incidents, requests, events, rules, assistance, and more.
GLPI has built-in features for managing assets like computers, software, network devices, cartridges, sim cards, phones, printers, consumables, and more. The software helps determine the availability of each asset, its configuration and condition, as well as the issues to take note of.
The platform also offers various ways of getting and providing IT-related assistance such as through tickets, forms, and recurrent tickets. Moreover, GLPI is capable of handling large IT infrastructures which makes it ideal for enterprises with millions of assets to monitor and manage.
Show MoreOverview of GLPI Benefits
Asset Management
GLPI offers a large array of tools to efficiently manage the company’s IT assets regardless of the infrastructure complexity and size. It provides complete information on the different types of hardware and software that comprises your IT infrastructure such as computers, phones, printers, sim cards, network devices, data centers, documents, contacts, certificates, and more.
Automated IT Inventory
GLPI is equipped with an automated multi-platform inventory that allows you to visualize the condition of your IT assets in real-time. It offers an overview and detailed look of each asset complete with relevant information such as network ports, connection, historical modification, installed software and components, lifecycle, certificate, reservation, licenses, and many more.
Assistance Tools
The platform also features a series of tools that let IT teams and other staff give/get assistance on IT-related issues. The IT department can create custom forms that others can use when they want to open an incident or a request ticket. You can also use the planning feature to monitor the status of projects, keep track of your IT agents’ tasks as well as get a good overview of the IT-related activities within the organization. You also get to display the statistics of some of the assistance features like satisfaction surveys, the number of tickets for each item, average time of treatment, etc.
Show MoreOverview of GLPI Features
- Asset Management
- Availability Management
- Incident Management
- Problem Management
- Release & Deployment
- Assets & Configuration Management
- Request Fulfillment
- Management Service
Awards & Quality Certificates
GLPI Position In Our Categories
Because companies have distinct business needs, it is only practical they avoid adopting an all-encompassing, “perfect” system. Needless to say, it is futile to try to chance on such application even among sought-after software solutions. The reasonable thing to undertake can be to spell out the different vital aspects which call for a scrutiny including important features, price plans, skill ability of staff, business size, etc. After which, you must do your research to a full extent. Read these GLPI evaluations and check out each of the solutions in your list more closely. Such all-encompassing product research can make sure you weed out mismatched apps and subscribe to the system that meets all the tools your company requires.
Position of GLPI in our main categories:
Every company is different, and may need a special IT Service Software solution that will be fit for their business size, type of clients and staff and even particular niche they support. You should not count on locating a perfect solution that is going to work for each company regardless of their background is. It may be a good idea to read a few GLPI IT Service Software reviews first and even then you should remember what the solution is intended to do for your company and your workers. Do you require a simple and straightforward solution with just basic functions? Will you actually make use of the complex tools required by experts and large enterprises? Are there any particular tools that are especially practical for the industry you work in? If you ask yourself these questions it will be much easier to locate a solid software that will match your budget.
How Much Does GLPI Cost?
GLPI Pricing Plans:
Free Trial
Open Source
Free
Network Cloud
€19/month/agent
Basic
€1,200/year
Standard
€3,600/year
Advanced
€12,000/year
What are GLPI pricing details?
GLPI Pricing Plans:
Free Trial
Open Source
Free
Network Cloud
€19/month/agent
Basic
€1,200/year
Standard
€3,600/year
Advanced
€12,000/year
GLPI offers four enterprise pricing that scales with the size of the IT infrastructure to manage. GLPI is open source, so users can download it for free and use it without guarantee and support. Meanwhile, you can check these plans:
GLPI Network Cloud: €19/month/IT agent
- Support L.3
- Backups
- Updates
- Server maintenance
- Unlimited IT assets
- Unlimited end users
Basic – €1,200/year
- Unlimited support tickets
- 1 Production and Testing instance
- Up to 500 IT assets
- Up to 10 IT agents
Standard – €3,600/year
- Unlimited support tickets
- 1 Production and Testing instance
- Up to 5000 IT assets
- Up to 50 IT agents
Advanced – €12,000/year
- Unlimited support tickets
- 1 Production and Testing instance
- From 5001 IT assets
- From 51 IT agents
User Satisfaction
Positive Social Media Mentions
47
Negative Social Media Mentions
0
We realize that when you choose to get a IT Service Software it’s crucial not only to find out how experts score it in their reviews, but also to check whether the actual clients and enterprises that purchased it are actually happy with the product. Because of that need we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and GLPI reviews across a vast array of social media sites. The data is then presented in a simple to digest way indicating how many clients had positive and negative experience with GLPI. With that information at hand you should be ready to make an informed business choice that you won’t regret.
Technical details
Devices Supported
- Windows
- Android
- Web-based
Deployment
- Cloud Hosted
- On Premise
Language Support
- English
- Chinese
- German
- Spanish
- French
- Russian
- Italian
- Dutch
- Portugese
- Polish
- Turkish
- Swedish
Pricing Model
- Free
- Annual Subscription
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for GLPI?
No information available.
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