Helprace Review
What is Helprace?
Helprace is a well-crafted help desk software suite leveraged by companies and businesses from different industries, such as chemical, real estate, and blockchain industries to boost the productivity of their support teams and empower them to deliver exceptional customer service. The suite of customer service solutions combines multiple tools into a single platform.
One of the tools integrated into Helprace is its ticketing system. The tool allows users to set rules that trigger automated workflows for managing tickets. It is also equipped with features that enable them to communicate with their customers in a more personalized manner. Helprace makes it possible for them to build an engaging and collaborative online community where customers can join in forums and discussions to find answers to their questions. Users, moreover, will be able to take advantage of this online community to gather ideas and feedback from customers.
Helprace assists support teams in reducing the number of tickets and emails they are handling. This is because the software suite provides the capability to produce a comprehensive knowledge base that consolidates important documents, articles, and contents customers need. Customers can even access this knowledge base from their mobile devices.
Show MoreOverview of Helprace Benefits
Engaging and Collaborative Online Community
Helprace provides organizations and businesses with the opportunity to improve their customer service by permitting them to set up an online community in which information, knowledge, and ideas flow smoothly between teams and customers. This online community applies crowdsourcing, which means customers can interact with each other through forums and discussions to provide answers to questions and solutions to issues. Members of various teams can also participate in forums and discussions. They are given the ability to subscribe to topics and get updates and vote for ideas or answers they consider as valuable and helpful.
Effortless Ticket Management
Managing tickets using Helprace is easy. Built with an automated ticketing system, the help desk software suite allows users to automatically route tickets to the right teams and agents. Additionally, tags are applied to tickets so users can determine who sent them, where or whom they are routed to, and which issues or topics they are related with. Support agents are also notified if a particular ticket assigned to them is being worked on by other agents. As they handle tickets, they will be able to access all the customer information they need from a central place, enabling them to track previous interactions with customers and even find out if they are satisfied with those transactions.
Self-Service Experiences
The help desk software makes it possible for users to create knowledge base sites that deliver self-service experiences to customers and employees. These knowledge base sites contain pages, documents, and articles which can be enriched with media-rich contents like videos and graphics. Furthermore, Helprace enables users to integrate their contact forms with the knowledge bases they created using the software suite. With this feature, customers will be able to view articles and topics related to their inquiries or concerns as they are typing them into the contact forms, thereby helping users reduce support workloads and repeat emails. Support agents can add links to articles found in a knowledge base to the tickets they are working on as well.
Show MoreOverview of Helprace Features
- Customer Community
- Feedback Gathering
- Automated Ticketing System
- Email Management
- Knowledge Base
- Self-Service Portal
What Problems Will Helprace Solve?
Problem #1: Customer Communication
With Helprace, business owners can improve how they communicate with their customers, especially if the latter has some issues. The help desk software lets them easily monitor the status of tickets and coordinate with the concerned departments or teams to check ticket details and updates using the multiple mailbox feature. This prevents them from giving inaccurate information to customers.
Problem #2: Feedback Collection
Online retailers need to ensure that they are delivering convenient and seamless shopping experiences to their customers. This is only possible if they are able to know and understand what customers think and feel about their business. Fortunately, Helprace offers an online community wherein customers can submit feedback and ideas to be discussed by employees. So, for example, if a customer has an issue about shipping and suggests an idea so that issue won’t happen again, a topic will be created out of it. Once the idea is approved, the online retailer then can implement it by changing their existing shipping or checkout options.
Problem #3: Knowledge Base
Helprace is equipped with a knowledge base and intelligent search features that enable customers to view suggested topics and articles that are related to what they are searching for. These topic and article suggestions are displayed at the side of the search bar. They are automatically updated as customers type in their queries.
Awards & Quality Certificates
Helprace Position In Our Categories
Bearing in mind businesses have their own business needs, it is practical that they abstain from selecting an all-encompassing, ideal system. However, it is difficult to come across such an app even among branded software solutions. The reasonable thing to undertake is to note down the various main aspects which call for a examination including key features, plans, skill ability of the employees, organizational size, etc. Thereafter, you should do the research fully. Browse through some of these Helprace evaluations and explore each of the software options in your list more closely. Such detailed research makes sure you weed out unsuitable apps and subscribe to the system that has all the function your business requires.
Position of Helprace in our main categories:
TOP
200
Helprace is one of the top 200 Customer Support Software products
TOP
100
Helprace is one of the 100 Help Desk Software products
If you are interested in Helprace it might also be a good idea to analyze other subcategories of Help Desk Software collected in our database of B2B software reviews.
It is crucial to note that almost no software in the Help Desk Software category is a perfect solution that can match all the needs of various business types, sizes and industries. It may be a good idea to read a few Helprace Help Desk Software reviews first as some services may excel exclusively in a really narrow group of applications or be created with a very specific industry in mind. Others might function with an intention of being simple and intuitive and consequently lack complicated elements desired by more experienced users. There are also solutions that focus on a wide group of users and provide a complex feature base, but this usually comes at a higher cost of such a software. Be certain that you're aware of your requirements so that you buy a software that has specifically the elements you look for.
How Much Does Helprace Cost?
Helprace Pricing Plans:
Free Trial
Tickets
$10/agent/month
Community
$10/agent/month
Docs
$10/agent/month
Self-Service
$20/agent/month
Helpdesk
$20/agent/month
Complete
$30/agent/month
What are Helprace pricing details?
Helprace Pricing Plans:
Free Trial
Tickets
$10/agent/month
Community
$10/agent/month
Docs
$10/agent/month
Self-Service
$20/agent/month
Helpdesk
$20/agent/month
Complete
$30/agent/month
Helprace is built only for SMBs, so it doesn’t offer an enterprise pricing plan. It provides six SMB pricing plans for you to choose from. Here are the details of each plan:
Tickets – $10/Agent/Month or $108/Agent/Year
- Unlimited Mailboxes
- Adaptive Smart Search
- Drafts
- Feedback Widget
- Save Replies
- Agent Collision
- User Profiles
- Macros
Community – $10/Agent/Month or $108/Agent/Year
- Unlimited Articles & Storage
- Adaptive Smart Search
- Drafts
- Feedback Widget
- User Feedback
- User Profiles
- Self-Service Portal
- Instant Answers
- Crowdsourcing
Docs – $10/Agent/Month or $108/Agent/Year
- Unlimited Articles & Storage
- Adaptive Smart Search
- Drafts
- Feedback Widget
- User Feedback
- User Profiles
- Self-Service Portal
- Internal & Public Docs
Self-Service – $20/Agent/Month or $216/Agent/Year
- Unlimited Articles & Storage
- Adaptive Smart Search
- Drafts
- Feedback Widget
- User Feedback
- User Profiles
- Self-Service Portal
- Instant Answers
- Agent Collision
- Internal & Public Docs
- User Portal Customization
- Multiple Product Support
- Article Usefulness Rating
- Moderation
- Customizable Voting
- Mark Best Replies
- Crowdsourcing
Helpdesk – $20/Agent/Month or $216/Agent/Year
- Unlimited Mailboxes
- Adaptive Smart Search
- Drafts
- Feedback Widget
- User Profiles
- Self-Service Portal
- Instant Answers
- Agent Collision
- Internal & Public Docs
- User Portal Customization
- Multiple Product Support
- Article Usefulness Rating
- Moderation
- Macros
- Save Replies
- Workflows
- Satisfaction Rating
- Reports
Complete – $30/Agent/Month or $324/Agent/Year
- Unlimited Mailboxes
- Adaptive Smart Search
- Drafts
- Feedback Widget
- User Feedback
- User Profiles
- Self-Service Portal
- Instant Answers
- Agent Collision
- Internal & Public Docs
- User Portal Customization
- Multiple Product Support
- Article Usefulness Rating
- Moderation
- Macros
- Save Replies
- Workflows
- Satisfaction Rating
- Reports
- Crowdsourcing
- Teams
- Ticket Management
- Custom Space Restrictions
- Contact Cloud
User Satisfaction
Positive Social Media Mentions
13
Negative Social Media Mentions
1
We realize that when you choose to get a Help Desk Software it’s vital not only to find out how professionals rank it in their reviews, but also to discover if the actual users and companies that use this software are actually satisfied with the service. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and Helprace reviews across a vast array of social media sites. The information is then featured in an easy to understand way revealing how many clients had positive and negative experience with Helprace. With that information at hand you will be ready to make an informed business decision that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Android
- iPhone/iPad
- Mac
- Web-based
Deployment
- Cloud Hosted
- Open API
Language Support
- English
- Chinese
- German
- Japanese
- Spanish
- French
- Russian
- Dutch
- Portugese
- Polish
- Turkish
- Swedish
Pricing Model
- Monthly payment
- Annual Subscription
Customer Types
- Small Business
- Medium Business
- Freelancers
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Helprace?
Helprace integrates with the following:
- Google Analytics
- WordPress
Helprace User Reviews
Helprace average rating:
4/5
Overall impression
5/5
Customer Support
4/5
Value for Money
4/5
Ease of Use
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ADD A REVIEWMore reviews from 1 actual users:
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Very easy to implement
Read full review >
4/5
Overall impression
4/5
Customer Support
4/5
Value for Money
4/5
Ease of Use
Published on: 25.05.2021
Company Size: 11-50 Employees
Industry: Photography
PROS: easy to implement and easy for customers to access
CONS: integration with email platforms
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Very easy to implement
Read full review >
4/5
Overall impression
4/5
Customer Support
4/5
Value for Money
4/5
Ease of Use
Published on: 25.05.2021
Company Size: 11-50 Employees
Industry: Photography
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