Price

$599

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HelpSpot REVIEW

Help Desk & Ticketing Software

No user reviews
USER SATISFACTION 75%
OUR SCORE 7.5

What is HelpSpot?

HelpSpot is a simple, intuitive help desk software and support ticket system designed by UserSpace Inc. to help businesses handle customer support needs. It is a robust tool that streamlines tracking of customers and brands to enable businesses to deliver timely, accurate, and all-inclusive customer service. The application supports both on-premises and cloud-based deployments and offers a unique pricing structure that differentiates it from the competition.

This is a comprehensive customer service solution that provides multi-brand support and unmatched customization. Its flexibility and unique workflows make it ideal for different sizes of businesses across a wide range of industries including software companies, manufacturing firms, and institutions of higher learning. HelpSpot provides all the tools your business needs to centralize and manage customer support effectively.  Some of its main features include ticket creation, ticket management, ticket replying, custom branding, integration, reporting, knowledge management, self-service, and automation.

Overview of HelpSpot Benefits

HelpSpot help desk software is a powerful application that can be customized to form the backbone of any organization’s customer support. All its facets are easily configurable which means it’s a breeze to turn the solution into an integral part of your system and company.

Better still, the software gives you the freedom to store data on your own servers or keep it in the HelpSpot’s cloud. Its complete SaaS customer service application injects the power of a refined system while eliminating the fuss of managing your own servers. Whether you opt for the cloud-based or on-premises option, the pricing structure remains the same. Also, regardless of your subscription tier, you will enjoy the benefits of every single feature offered by HelpSpot.

No customer service platform would be thorough without self-service options. HelpSpot proves to be complete thanks to its support for high-level customizations and tools that help users create unique portals. It allows you to manage infinite groups, online self-service portals, and brands from one HelpSpot account at no extra cost. Each group can be assigned a distinctive portal, mailbox, design, and automation.

Another powerful feature is the email-to-ticket tool. This tool works in unison with HelpSpot’s unique IDs for each ticket enabling agents to optimize every interaction they have with your customer. It ensures each ticket has a clear owner making it easy to drive processing efficiency and instigate ultimate customer satisfaction.

HelpSpot facilitates the automation of response for the most common ticket interactions. Agents can also optimize the batch actions to update numerous tickets at once. This, coupled with the automated workflows keep your team focused on providing seamless customer experience instead of dealing with the ordinary, repetitive tasks.

Overview of HelpSpot Features

  • Website widget
  • Batch operation
  • Automated workflows
  • Ticket creation
  • Ticket management
  • Ticket replying
  • Custom branding
  • Integration
  • Reporting
  • Knowledge management
  • Self-service
  • Automation

HelpSpot Position In Our Categories

Position of HelpSpot in our main categories:

200

HelpSpot is one of the top 200 Customer Support Software products

200

HelpSpot is one of the 200
Customer Support Software products


HelpSpot is also listed in the following subcategories:

Category:Position:Category:Position:
Help Desk & Ticketing Software#30
Category:Position:
Help Desk & Ticketing Software#30

Each company is different, and may need a particular type of Customer Support Software solution that will be fit for their business size, type of customers and staff and even individual industry they cater to. You should not count on finding a perfect app that will be suitable for every company regardless of their history is. It may be a good idea to read a few HelpSpot reviews first and even then you should pay attention to what the service is intended to do for your company and your employees. Do you need a simple and intuitive app with just elementary functions? Will you actually make use of the advanced tools needed by pros and large enterprises? Are there any specific tools that are especially beneficial for the industry you work in? If you ask yourself these questions it will be much easier to find a solid service that will match your budget.

How Much Does HelpSpot Cost?

HelpSpot Pricing Plans:

HelpSpot has the following tier based and enterprise pricing plans:

  • Up to 3 agents @ free
  • Up to 5 Agents @ $599
  • Up to  10Agents @ $999
  • Up to 25 Agents @ $1999
  • Up to 50 Agents @ $3999
  • Up to 75 Agents @ $6999
  • Up to 100 Agents @ $9999
  • Up to 150 Agents @ $12,999
  • Up to 250 Agents @ $15,999
  • Up to 500 Agents @ $19,999
  • Up to 1000 Agents @ $34,999
  • Up to 200o Agents @ $59,999

User Satisfaction

We realize that when you make a decision to buy Help Desk & Ticketing Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and HelpSpot reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with HelpSpot. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

15

NEGATIVE SOCIAL MENTIONS

3

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Technical details

Devices Supported
  • Windows
  • Mac
  • Web-based
Language Support
  • English
Pricing Model
  • Free
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted
  • On Premise

What Support Does This Vendor Offer?

  • PHONE
  • TICKETS

What are HelpSpot pricing details?

HelpSpot Pricing Plans:

HelpSpot has the following tier based and enterprise pricing plans:

  • Up to 3 agents @ free
  • Up to 5 Agents @ $599
  • Up to  10Agents @ $999
  • Up to 25 Agents @ $1999
  • Up to 50 Agents @ $3999
  • Up to 75 Agents @ $6999
  • Up to 100 Agents @ $9999
  • Up to 150 Agents @ $12,999
  • Up to 250 Agents @ $15,999
  • Up to 500 Agents @ $19,999
  • Up to 1000 Agents @ $34,999
  • Up to 200o Agents @ $59,999

What integrations are available for HelpSpot?

HelpSpot integrates with the following applications:

  • Zapier
  • Microsoft Power BI Reporting Tools

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