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HelpSpot Review

HelpSpot
Our score: 7.5 User satisfaction: N/A

What is HelpSpot?

HelpSpot is a simple, intuitive help desk software and support ticket system designed by UserSpace Inc. to help businesses handle customer support needs. It is a robust tool that streamlines tracking of customers and brands to enable businesses to deliver timely, accurate, and all-inclusive customer service. The application supports both on-premises and cloud-based deployments and offers a unique pricing structure that differentiates it from the competition.

This is a comprehensive customer service solution that provides multi-brand support and unmatched customization. Its flexibility and unique workflows make it ideal for different sizes of businesses across a wide range of industries including software companies, manufacturing firms, and institutions of higher learning. HelpSpot provides all the tools your business needs to centralize and manage customer support effectively.  Some of its main features include ticket creation, ticket management, ticket replying, custom branding, integration, reporting, knowledge management, self-service, and automation.

Overview of HelpSpot Benefits

HelpSpot help desk software is a powerful application that can be customized to form the backbone of any organization’s customer support. All its facets are easily configurable which means it’s a breeze to turn the solution into an integral part of your system and company.

Better still, the software gives you the freedom to store data on your own servers or keep it in the HelpSpot’s cloud. Its complete SaaS customer service application injects the power of a refined system while eliminating the fuss of managing your own servers. Whether you opt for the cloud-based or on-premises option, the pricing structure remains the same. Also, regardless of your subscription tier, you will enjoy the benefits of every single feature offered by HelpSpot.

No customer service platform would be thorough without self-service options. HelpSpot proves to be complete thanks to its support for high-level customizations and tools that help users create unique portals. It allows you to manage infinite groups, online self-service portals, and brands from one HelpSpot account at no extra cost. Each group can be assigned a distinctive portal, mailbox, design, and automation.

Another powerful feature is the email-to-ticket tool. This tool works in unison with HelpSpot’s unique IDs for each ticket enabling agents to optimize every interaction they have with your customer. It ensures each ticket has a clear owner making it easy to drive processing efficiency and instigate ultimate customer satisfaction.

HelpSpot facilitates the automation of response for the most common ticket interactions. Agents can also optimize the batch actions to update numerous tickets at once. This, coupled with the automated workflows keep your team focused on providing seamless customer experience instead of dealing with the ordinary, repetitive tasks.

Overview of HelpSpot Features

  • Website widget
  • Batch operation
  • Automated workflows
  • Ticket creation
  • Ticket management
  • Ticket replying
  • Custom branding
  • Integration
  • Reporting
  • Knowledge management
  • Self-service
  • Automation

HelpSpot Position In Our Categories

Since businesses have specific business wants, it is practical that they steer clear of preferring a one-size-fits-all, ”best” software solution. Nevertheless, it is difficult to try to chance on such an app even among sought-after software systems. The reasonable thing to do is to list the different critical functions that necessitate consideration including key features, packages, technical skill ability of staff, organizational size, etc. Then, you must follow through the product research through and through. Browse through these HelpSpot review articles and explore the other applications in your shortlist more closely. Such detailed research ensures you avoid unsuitable apps and select the system which delivers all the function your company requires.

Position of HelpSpot in our main categories:

TOP 200

HelpSpot is one of the top 200 Customer Support Software products

HelpSpot is also listed in the following subcategories:

Enterprises have different needs and requirements and no software platform can be ideal in such a situation. It is futile to try to find an ideal off-the-shelf software app that fulfills all your business wants. The intelligent thing to do would be to customize the system for your unique needs, worker skill levels, finances, and other factors. For these reasons, do not hurry and pay for well-publicized trendy applications. Though these may be widely used, they may not be the perfect fit for your unique wants. Do your groundwork, look into each short-listed system in detail, read a few HelpSpot Help Desk & Ticketing Software reviews, contact the vendor for clarifications, and finally settle for the application that presents what you require.

How Much Does HelpSpot Cost?

HelpSpot Pricing Plans:

Free Trial

Up to 3 agents

Free

Up to 5 Agents

$599

Up to 10 Agents

$999

Up to 25 Agents

$1999

Up to 50 Agents

$3999

Up to 75 Agents

$6999

Up to 100 Agents

$9999

Up to 150 Agents

$12,999

Up to 250 Agents

$15,999

Up to 500 Agents

$19,999

Up to 1000 Agents

$34,999

Up to 2000 Agents

$59,999

HelpSpot has the following tier based and enterprise pricing plans:

  • Up to 3 agents @ free
  • Up to 5 Agents @ $599
  • Up to  10 Agents @ $999
  • Up to 25 Agents @ $1999
  • Up to 50 Agents @ $3999
  • Up to 75 Agents @ $6999
  • Up to 100 Agents @ $9999
  • Up to 150 Agents @ $12,999
  • Up to 250 Agents @ $15,999
  • Up to 500 Agents @ $19,999
  • Up to 1000 Agents @ $34,999
  • Up to 2000 Agents @ $59,999

User Satisfaction

Positive Social Media Mentions 0
Negative Social Media Mentions 0

We realize that when you make a decision to buy Help Desk & Ticketing Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and HelpSpot reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with HelpSpot. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

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Technical details

Devices Supported

  • Windows
  • Mac
  • Web-based

Deployment

  • Cloud Hosted
  • On Premise

Language Support

  • English

Pricing Model

  • Free
  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are HelpSpot pricing details?

HelpSpot Pricing Plans:

Free Trial

Up to 3 agents

Free

Up to 5 Agents

$599

Up to 10 Agents

$999

Up to 25 Agents

$1999

Up to 50 Agents

$3999

Up to 75 Agents

$6999

Up to 100 Agents

$9999

Up to 150 Agents

$12,999

Up to 250 Agents

$15,999

Up to 500 Agents

$19,999

Up to 1000 Agents

$34,999

Up to 2000 Agents

$59,999

HelpSpot has the following tier based and enterprise pricing plans:

  • Up to 3 agents @ free
  • Up to 5 Agents @ $599
  • Up to  10 Agents @ $999
  • Up to 25 Agents @ $1999
  • Up to 50 Agents @ $3999
  • Up to 75 Agents @ $6999
  • Up to 100 Agents @ $9999
  • Up to 150 Agents @ $12,999
  • Up to 250 Agents @ $15,999
  • Up to 500 Agents @ $19,999
  • Up to 1000 Agents @ $34,999
  • Up to 2000 Agents @ $59,999

What integrations are available for HelpSpot?

HelpSpot integrates with the following applications:

  • Zapier
  • Microsoft Power BI Reporting Tools
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Reviewed By Nestor Gilbert
Page last modified
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